113 comments found.
Emarat Core Plugin Error, please help me solve this, the support URL is not working.
Hi dear,
Our support team checkout your site and found you have activated twenty twenty three theme instead of our theme (emarat).
They just activate our theme now links and every thing works fine.
Regards
hi, how can i remove a link? in my home page ,in header when i click on company time work, it goes to the a page with 404 error ,its not supposed to go to any page, how can i remover this link?
Hi dear,
Our support team member fix this issue on your site kindly checkout forum.
Regards
thanks
how we can change the color?
Hi dear,
You need to change color scheme from theme options. When you logged in admin panel then click on top left menu(Emarat Options).
In theme options you have found a tab with color scheme from here you can change the color scheme.
If still face any issue then contact with our support team through below email id
support@expert-themes.comRegards
Hi I create this ticket #9878, please help me!!! when changing the color in the template options from the default color fbb908 to E29451 in the localhost I have no problems but when uploading, this only takes the default color fbb908 globally, does not respect the color set, make several modifications to CSS level, I even installed the string locator plugin that searches for strings in the entire WordPress directory, then change all color codes from fbb908 to E29451 and even change the colors in RGB in all files and still nothing, I need to solve this problem as I am about to deploy the solution in production, thank you very much.
Hi, I’m trying to change the default color to yellow but I can’t find where, I apply red and nothing happens, please help me.
Hi, I’m trying to view the demo but it doesn’t load and has server issue. Can you please check it? Thanks!
Hi dear,
Kindly share with us item purchase code along with your site admin panel info on below email id, our support team ready demo for you.
Email id: support@expert-themes.com
Regards
Hello, Please i have an issue with translation , i have contacted you by support no one reply. the theme french mo file translation is not working.
thank you
Hello dear, I bought the theme and modified it so far. I have two problems. First, when I add social media links, they don’t all save. I don’t know what the problem is. The other problem is the services sections. Adjusting the services when I add more than three types. No, and clicking on the type above the number 3 does not display the details of that type. I think this is a software matter. I want your help to solve my problems.
Hi dear,
Kindly checkout your mailbox, our support team reply on your mail.
Regards
My wordpress site is suddenly showing this error message “There has been a critical error on this website.” I can not also access the wp-admin. Please what can I do Thank you
Hi dear,
Kindly checkout your mailbox, our support team reply on your mail.
Regards
Hello,
I have the problem with social links. I fill the facebook profile link and It doesn’t save. I’ve saved settings, refreshed page and the link field was again empty and also Facebook icon didn’t work on frontend.
Thanks a lot!
Hi dear,
We share our forum link with you, kindly create ticket and share same issue with them along with your site admin panel info, they checkout issue also fix it.
Forum Link: https://expert-themes.com/support
Regards
Hello i have sended you guys a refund request through a ticket on “https://expert-themes.com/support/ticket/8883”
Hi dear,
You need to create redund request on themeforest. First login your account and send us refund request.
Your already created refund request is automatically removed so you need to create redund request again.
Regards
Hello team,
I have uploaded logo but its not affecting the frontend. Even content isn’t getting updated. Kindly help me ASAP.
Thank you
Hibdear,
We share our forum link as well as email id, kindly create a ticket on our forum or send us mail on below email id along with your site admin panel info and issues list our support team fix those issues on your site. Its a public forum so no need to share admin panel info here.
Forum link: https://expert-themes.com/support
Email id: support@expert-themes.com
Regards
Hello Before buying your theme I would like to know if it was possible to remove the little man that appears between the pages. Thanking you in advance
HI, There is een new version of the theme. Where can i update the theme ?
Hi dear,
In new version of theme we just update revolution slider so if you needs latest slider then create ticket on our forum and request for slider they provide you.
Regards
.
Hi dear,
Read your last comment where you have said, item is not like you expected but we share same item that we show in our demo you does not highlight any issue. Now you have said item is buggy. If you share even a single issue then we approve your request.
We also raise a dispute on Envato.
Regards
Hi dear,
You need to send us refund request again mention issues instead of not similar etc so we approve your request.
Regards
I cant change main theme color ? Can someone help me
Hi dear,
Kindly create ticket on our forum or share issues on below email id along with your site admin panel info, our support team fix issue in your site.
Main color scheme field available in theme options.in some cases hosting add too much restrictions due to which color scheme file block that’s why color scheme field does not work.
Forum link: https://expert-themes.com
Email id: support@expert-themes.com
Regards
Hello, I wanted to know if your theme support loco translator or other multilanguages plugin?
I am trying update update my website but the theme option is not working at all. It seems update and preview buttons are also not working. I tried by disabling all the plugins and still not working. I have purchased many themes from Envato theme forest but never faced issue like this. I request you to find me a solution for this.
Hi dear,
Can you create any ticket on our forum or send any mail on our official email id, along with your site admin panel info ?
Regards
Hi dear,
We share our forum link as well as email id, You need to contact our support team through these resources.
Forum Link: https://expert-themes.com/support Email id: support@expert-themes.com
Regards
unable to create ticket as am getting this error msg while login in
Error – 401 – cant-login User does not possess the necessary role
Hi dear,
Don’t post comment here. First check your mailbox if you does not reply on your mail then you have a choice to post comment.
Kindly checkout your mailbox. We already explain you have two choices either create ticket or send mail. If you face issue on forum then send us mail along with issue details and your site admin panel info. Our support team fixed those issues in your site.
Regards
Hey Expert-Themes support theme . How can i change the links in services ? Your name “emarat ” comes in it . Please help me in it . If i remove it from category then i cant find the exact page link . (.com/Emarat-Services/ ) It shows like this
Hi dear,
Kindly create a ticket on our forum or send us mail on mentioned email id along with your site admin panel info, our support team fix that issue in your site.
Regards
Hi the demo content keeps getting stuck at 4% and then going back to zero.
Hi dear,
Our support team reply you on forum. Kindly checkout your mailbox.
Regards
