134 comments found.
Hello, I just renewed support for the GRD theme (1.3.8) for 7 months. There are no updates available for the Slider Revolution and WPBakery Page Editor plugins.
Current installed version of Slider Revolution: 6.7.29 Current installed version of WPBakery Page Editor: 8.2
Could you please provide me with more information?
Sincerely,
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thanks
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thanks
Hello! Why is there no option to install the newest theme update through the wordpress dashboard?
The dashboard shows “All themes are up to date.” but there is an update to GRD since Jan. 2nd.
Greetings!
Hi ,
Follow this and auto update your theme. https://demo3.steelthemes.com/docs/grd/#/04-update\01-update-theme.If you have any other issues please submit your ticket here https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thanks
Thanks
Very sad, that you do not reply or provide solutions to my issues with your theme anymore! I can’t give you access to the backend of the website, because our client does not permit that. Why don’t you help me solve the problems?
Hi ,
Thank you for bringing up the issues. However, without checking the site directly, it’s quite difficult to properly identify and sort out the problems you’ve mentioned.
Could you please provide a temporary admin login using the Temporary Login Without Password plugin? This will allow me to securely access the site and investigate the issues more efficiently.
Thanks
I found out, that the Loco translation of the theme does not work anymore after translating some words of the GRD addons! Both .pot-files have the same name: grd.pot. Translating with Loco than produces 2 files that also have the same name. 1 in the subfolder “Themes” and the other in “Plugins”. But only 1 of them can be used at the same time.
Hi,
Please submit ticket here – https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thanks
I already have submitted a ticket to which your team does not reply anymore. 
We replied in comment section, so only we not responded in ticket. Please follow the ticket.
Thanks
Hello. The theme keeps stalling in the backend. I am able to make a few updates but then it just freezes on ‘loading/updating’. If I go out and come back in I can do the same but I can’t keep doing that. I’ve checked with hosting provider and don’t have any issues with other sites/themes on the same hosting. Please can you help? Thanks
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thanks
Is there also a table where we can see all the available icons?
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thanks
Hi, I purchased your theme and I am in the process of customizing it. I want to change certain svg icons (like #lawn-mower) but I can’t find the theme’s svg library. Could you help me please?
Hi ,
Please submit your ticket here https://steelthemes.ticksy.com/submit/#100010228 our support team will help you ASAP.
Thanks
Hi, the plugin is not working grd-addons
Buonasera, come posso fare a modificare il colore della sidebar in alto?
Hi,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will assist you.
Thanks
Hello, i have a problem with latin extended font on my page. A lot of years it was ok but now is font with errors…. only on one page its good.
there is nothing changed on this page few years and font was still ok. Can you tell me how to fix it?
When i go to customize mode, font is ok.
Hi,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will assist you.
Thanks
Support has expired. I don’t want to pay extra money for fix a template error. And there is and error even though I didn’t make any changes to the page for few yers. Everything worked fine for several years. But now the font started to display incorrectly.
Hi ,
Without checking the site how can we find the issues. This is may be plugin conflict.
Deactivate the pluign one by one and check it. Except wpbakery , grd addons , Kirki.
Thanks
I found that there is only missing this row of code:
<link rel='stylesheet' id='vc_google_fonts_open_sans300300italicregularitalic600600italic700700italic800800italic-css' href='https://fonts.googleapis.com/css?family=Open+Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic&subset=latin-ext&ver=7.5' type='text/css' media='all' />
its under code
div id=”off-canvas-layer” class=”grd-off-canvas-layer”>
No, there is no plugin colfict. I deactivated all plugins except wpbakery, grd addons, kirki. There is only missing that one row of code.
Ok, so i sent you an email. Now i am waiting for your answer. Thanks
Hope u received, if not let us know.
Thanks
Buongiorno, ho installato il tema, è normale che si veda solo una pagina e che non sia presente neanche la home?
Hi,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will assist you.
Thanks
Hello, I purchased the “Gardening and Landscaping WordPress Theme”, but I’ve encountered some issues and I would like to ask if you could explain to me how to install the demo content. Thank you very much. Best regards.
Hi,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will assist you.
Thanks
Hello, I have circle logo and when I try to set it up on the header it doesn’t want to work properly. I have to make it really small in order for it to fit as the logo margins don’t do anything. Is this template setup for horizontal logos only or how do I go about adjusting the header so that a circle logo will fit and look proper?
Hi,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will assist you.
Thanks
Good morning, I have a problem that the slider revolution is displayed incorrectly on the theme, the large white bar is on the right side, what should I do?
Please check http://cur.oxy.pl/ – I cannot find the reason.
Hi ,
I checked your site there is no sidebar. Any other issues please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will assist you.
Thanks
this is not a sidebar, just a revolution slider… I installed your theme after a long time, I ran out of options to send a case to support and the revolution slider doesn’t work… there is a white bar on the right, the REVOLUTION SLIDER moves to the left and leaves the bar white, no sidebar…
http://cur.oxy.pl/Hello! Please send me psd files to the GRD Wordpress theme. I hava a question, how to check library icons using in some places in project?
Hi,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will assist you.
Thanks
Lots of errors when trying to update header widgets.
LOTS of errors. Says to check the developer tools for more detals.
Hi ,
Install classic widgets plugin and change the content in header widgets. Any other issues please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Our Support team will help you asap
Thanks
the content of my site appears differently on mobile compared to desktop (with the mobile version showing older data), even though it looks fine on the desktop and in the inspector, what can I do?
Hi ,
Please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494. Our Support team will help you asap
Thanks
Hello,
Pages are not working. I will go to edit them and then a 404 style page comes up. Please help me fix this problem immediately. This is not the easy to edit 1 click demo that has been advertised on the sales page.
Hi ,
Go to settings -> permalink -> change post name to day and name or day and name to post name
Any other issues please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Thanks
Hello! I am confused as to where the demo import is? I have looked through the menu and can’t seem to find the theme options? did it not install correctly? What am I missing? Thank you so much.
Hi ,
Please follow this steps to import demo content -> http://demo3.steelthemes.com/docs/grd/#/03-import-demo-content\01-import
Any other issues please submit the ticket here -> https://steelthemes.ticksy.com/submit/#100013494
Thanks
So, I was interested in your theme, but when i see a bunch of comments such as unresponsive, uncustomizable, etc yet no indication of support or if the issue has been addressed, I will look elsewhere. I dont want to spend money on a theme then find out I can’t make it fit my needs. You should probably consider providing some public support so that people trust your company. At this time, I dont
Just answer this, how customizable is the theme? If i want to change theme colors, can I do so? Can I add or remove sections? If I try the theme, and decide it isnt going to meet my needs what remedies do i have. You dont have a backend demo. So i have no way of knowing if your theme is going to be easy to manage or a giant pain in the butt. I’m still leaning toward this one but I really would like to demo the backend first.
Also, are services, and other items custom post types with custom fields or do i need to recreate the template layout manually for each item?
Hi,
Thanks for your interest. Our theme is responsive and easy to customisable, there is no such types of issues. We getting more customer support, so we cannot give envato login details for our each support person. So, its better to maintain all support in our forum. Also we giving pre sales reply in comments.
We don’t have backend demo and you don’t need to create a template for service page, create service post and choose the service page like front page and blog post. ->http://demo3.steelthemes.com/docs/grd/image/reading_services.png Check more option about service here -> http://demo3.steelthemes.com/docs/grd/#/09-service\01-general
If u have more queries, please mail to steelthemeshelp@gmail.com
Thanks
Dear,
The template has a bug. The revolution slide has a bug with centering. When you decrease the browser it is fixed, but it dont auto fix the centring of the slider, so there occure a weird alignment of the slider.
Hi,
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100013494 our support team will help you ASAP.
Thank you very much! 
yes. But my purchase code is not working. Its the original copy paste from the licence file. Pls check you system or provide a solution pls
Hi,
Please mail your issues with purchase code to steelthemeshelp@gmail.com We will create ticket for you.
Thanks