50 comments found.
Hi, Pre-buying question. Does this theme require to use EComposer page builder?
Hi, our theme doesn’t require EComposer. Thank you
Hi, i bought this theme few months ago and my support is expired, i understand that. I am trying to make filters for different categories and i just can’t figure out. If you dont want to help me becuase of my expired support can you please at last make a better documentation about that so we can all understand how that works? Thank you.
Hi, Please open a support ticket here: https://support.the4.co/ticket
I’ll help
Best regards
I cant import any elements of the KT Elements
Hi, Please open the support ticket here https://support.the4.co/
I’ll check it
Best regards
Is this theme abandoned? I have bought about 15 The4 themes – including Riode – which I haven’t used with any client yet. Just wonder whats going on with this theme?
Hi, Please open the support ticket here https://support.the4.co/
I’ll check it
Best regards
What’s the live preview store password?
The password is 1
Best regards
No option is showing to import demos no option of page import no option for create category for products no extra option for product design like in demo showing no proper documentation nothing, feeling waste of money I want my money back
Hi, Please open the support ticket here https://support.the4.co/
I’ll check it
Best regards
For every reply I have to wait for a day
How can you closed the ticket without any reply
Kindly check the screen short there is no conversation and the ticket is closed is this the support you provide us
https://snipboard.io/6NTl5F.jpgHello,
When registering new customers, I need that the customers can also register with their first and last name.
Up until now, the pop-up window for new registrations only shows email and password.
Greetings Marc
Hi, Please open the support ticket here https://support.the4.co/ I’ll check it Best regards
I keep submitting tickets to the4 support system, I keep getting an internal error. Is there an email I can send my issue to?
Hi, we are so sorry for the trouble, please help me submit a ticket again. Thank you so much
Please, my slide keeps showing me, 404 not found. What might be the cause, and also is not showing preview in shopify Admin. Please help
Hi, Please open the support ticket here https://support.the4.co/
I’ll check it
Best regards
Please share the images size used on demo 4, on index and product img
Hi, Please open the support ticket here https://support.the4.co/ and let me know the exact location of the images.
Best regards
Hello, actually i am new to shopify, but after reading some guides, i think i can give it a trial. However, i still have some questions to ask about this template. 1. I hope all i need to do to install this new template is to upload it to shopify? 2. I intend to sale my growing Excel templates, and that means what i intend to sale is digital products and not physical products, can this template be of help? 3. Can i get the documentation to this template, so i can study it, and make sure is the right template for me, before i purchase? Please, i need your answers, as i intend to buy this template. Thank you
Hi. You can refer to the theme’s documentation here https://kitisummus.gitbook.io/riode
Best regards
You tend to answer my first and last question, but you didn’t give me an idea, if i can use the template for digital products, i didn’t still see it in the guide. Like i said, i am new to shopify. Do i need to install an app for it, or do something else. Please i want to buy the template, i need your responds as soon as possible.
You will need to install additional applications to be able to use it with digital products. It is already supported by Shopify. You can contact them to know how to use.
Is it possible to apply a product page that I like to different demos?
Please open a support ticket here and give me some more description of what you are referring to. https://support.the4.co/
Best regards
thanks, I have known how to put it right, but one little problem is that everytime I begin to customize the theme, there is a line at the top of the page said “Liquid error: Input must be a theme or shop asset URL. Liquid error: Input must be a theme or shop asset URL.”, do you know what is the problem here?
Please open the support ticket so I can fix it.
One question before purchase. Variant image Swatche?
Hi, It’s an available feature of the theme: https://prnt.sc/uzJ95bUBvI3b
Best regards
This theme is compatible with Spanish language and Variant Product Options?https://apps.shopify.com/variant-option-product-options
Hi, It’s an available feature of the theme: https://prnt.sc/uzJ95bUBvI3b
Best regards
Hi there,
I noticed an issue on the ajax cart, when a client clicks on calculate shipping, it’s missing the state or province.. which is a big issue if you can look into this.
FYI somehow your support page is not working
Hi, also please note I’m seeing this “Liquid error: Input must be a theme or shop asset URL. Liquid error: Input must be a theme or shop asset URL.”
Hi, Please open a support ticket here: https://support.the4.co/ticket I’ll check it Best regards
Not sure if you read my previous message… Your support is NOT working.. When I click on the link, I get a blank white page
Please contact me via email kitisummus@gmail.com
i cannot figure out how to actually upload this theme. i have unpacked it and deleted every demo other then 1 but it wont upload because it says its missing themes. how do i actually use this
i need help very frustrating. no guide can be found in my folder either
Hi, Please see detailed instructions here: https://kitisummus.gitbook.io/riode/general/upload-theme
Best regards
Thank you so much! very helpful.
Also i have product reviews imported through loox, they display at the bottom of the page but not under the “reviews” section or under the product image. No stars are filled in and it says 0 reviews yet i have dozens uploaded to the product. How do i make it so that i have the reviews displaying on both of those sections instead of just the bottom of the page?
Hi, Please open a support ticket here: https://support.the4.co/ticket I’ll check it Best regards
Could you please tell me how to access Riode Studio so that I can preview the template library?
Thank you!
Currently viewable only after purchasing the theme.
However, Riode Studio is a compilation of sections on released demos.
So you just have to browse through all the demos to know it.
Best regards
OK great, thank you!
So once I purchase I will have access to Riode Studio and can choose the sections to use from there?
Yes. You will access it from the customize interface.
It is not fully translated into Portuguese. Integration with ryviu rating stars just doesn’t work. And support doesn’t respond or doesn’t seem to understand my questions. And the performance of the store isn’t good, it doesn’t pass the pagespeed test. Do not buy!
Is it possible to display a simple In Stock / Out of Stock message?
Hi! This option is not available.
As I mentioned in my review, I had a very good experience working with this theme,
I share with you my comments, I hope you take them into account for the next updates.
This is what according to my little experience would make this theme amazing, I hope you add it:
1. That each section of the theme has an option to add custom css.
2. Improve the translations, since some words have to be changed directly in the code.
3. Add blocks for custom html&css and blocks for custom.liquid
This theme has potential I would like to see RIODE v1.1.0 coming soon.
