447 comments found.
Greetings. We are looking to upgrade our product showcase site http://www.poweredethernet.com to a WP platform.
We like your theme. I am writing to enquire, if we can have a product showcase without a purchasing option ie “add to cart” as shown in your demo https://manufacturer.stylemixthemes.com/industrial/product/high-capacity-tubing-bender/
Or if there is another theme you will recommend.
Thanks in advance.
Hello,
Thank you for your interest in the theme.
By enabling the “Send Enquiry Button Link” from theme options, add to the cart can be replaced with a send form (screenshot).
By clicking the button, customers can leave requests.
Kind regards
Thank you. Can we have the product showcase without WooCommerce? Since we are not doing any online sales, would like to avoid the overhead of the plugin if possible.
Hello,
The WooCommerce is a required plugin by the theme and will be installed during the demo import.
The plugin with theme settings, allows you to create products, without selling them online.
Kind regards
@yeitotech Sounds like you may need to unzip/extract the Zip file first. The zip has the full theme and a Child Theme (optional). In the zip you should find another zip called manufacturer-1.3.9.zip. That’s the one you want to upload.
Hello,
Yes, you are correct the issue comes due to incorrect file upload > https://docs.stylemixthemes.com/f-a-q/how-to-fix-errors-during-the-theme-and-demo-content-installation-process#stylesheet-is-missing
Best regards
Hi i have an issue with the theme , when I try to install the theme, I receive this error message: The package could not be installed. The theme is missing the style.css file. Can you help me , thx
Hello,
One of the reasons you may receive this error is if you have uploaded the incorrect file. You need to extract and locate the installable WordPress file from the full theme package. For details > https://docs.stylemixthemes.com/f-a-q/how-to-fix-errors-during-the-theme-and-demo-content-installation-process#stylesheet-is-missing
Best regards
I had issues after updating. Only the Home page showed up and all other pages were white. I ended up having to install WooCommerce in order for the theme to work even though I don’t use it and it shows as Recommended. Try this out if this happens to you after updating plugins and core.
Hello,
The Woocommerce plugin is one of the required plugins of the theme and this plugin should be installed by default
Regards
hi, does your theme have templates made with Gutenberg?
Hello,
Unfortunately, there is no demo templates that were created with the Gutenberg page builder plugin in the theme by default
Let me know if you will have additional pre-sale questions
Best regards
The main menu disappeared after the Theme update. 1.3.5->1.3.9 All plug-ins are updated.
Could you suggest something to resolve this issue? Thanks for your help.
The Header Foooter Plugin for Elementor update cause the trouble after the following update: 1.6.14 – > 1.6.15 Can you fix your theme? Thanks.
Hello,
Please make sure that you are using php 7.4 version, with the higher php versions there could be some unexpected issues. In addition, it is recommended to re-check by deactivating the child theme (if you have) and by deactivating all extra third-party plugins as well
Best regards
Hi I purchased this theme a while back, and everything was fine for a while. But the elementor editor now, wont load. It basically just Hangs and doesnt display, ive increased the memory limits via the cpanel as well as the through the WPconfig file. Ive done the changing of the way elementor loads in the elementor advance settings … i even went the route of disabling ALL plugins and leaving only elementor on. the elementor still wont load , and safemode wont help cause its missing half the content , if one presses save on that it then saves it without the content and one cant get it back.
What can be the cause of this ? Please help
Hello,
If you deactivated all the plugins as well, that means that the issue comes from the Elementor and server configurations. You can check your server error logs by contacting your hosting provider team. On our live testing sites, we didn’t receive any such kind of issues with the Elementor plugin
Regards
Hi, I’ve a problem with mobile menu overlapping the revolutionary slide in home page. I see other user had this problem, can I fix this? Thanks, Alberto
Hello,
The mobile header appearance depends on the Elementor header/footer template settings by default. Please make sure that your header template is managed under the wp-admin > appearance > elementor header/footer builder section by editing your active header template
Regards
Hi, i confirm the header is managed in the elemento header/footer builder. Check www.ferrauprofiles.com with mobile to see the problem.
HOW MANY WEBSITE CAN I USE THIS THEME FOR?
Hello,
You can use the theme activation only in one live domain according to the license policy of the Envato ThemeForest
Best regards
Dear support,
I installed the theme and the plugins afte i made the export demo. But the Home page is not working properly I think is not importing correctly. I already reseted wordpress, and started over, still the same. Can you please have a look at it? Thank you
Also made a support ticket too 72h and no answer. Ticket number is: (Z52181) Thank you
Hello,
Apologies for the delay, we are currently experiencing a high volume of support requests. Your ticket was already replied to. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
Some Questions about the Where can I see examples of the Custom Maps>
1. Where can I see some examples? 2. Does it require a Google Maps API Key? 3. Can I also use an Open Street Maps Plugin for products in the catalog?
Cheers
Hello,
The theme uses the default google maps element. Yes, you will to have a Google Maps API key to use the Google Element. There is no integration for Open Street Maps in the theme in general
Best regards
Hi
i want to remove mini cart in header but when i deactivated woocomerce plugin my site shows blank page..how to do that ?
Hello,
Sorry for the delay in reply,
The cart in the header can be removed by editing the header template directly. For more > https://docs.stylemixthemes.com/manufacturer-theme-documentation/theme-features/header_footer
Best regards
Hi, I have purchased this theme and there is an issue after import the demo images was loaded in the backend but not all the images loaded in the frontend, even change to a new images still not showing in frontedn. Has submitted a support ticket 2 days agos but still no reply from your support team. Please help on this issue asap.
Ticket ID : #Z51756. Please help Ugently Thanks
Hello,
Apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Moreover, If you have changed the images and they are not reflecting on the front end, please ensure that there are no caching restrictions in place. In such cases, it is recommended to deactivate any additional third-party and caching plugins to recheck the changes.
Regards
there is no cache plugin was installed. the ticket still no response from your team yet
We feel very frustrated of unable to get any respond from the submitted ticket. PLEASE advise us how many days you need to get back to us??
Sorry for the delay, I informed about your ticket to our support department directly. It will be checked and replied to as soon as possible
Best regards
I opened a support ticket for some issue. but you are not responding
Hello,
Apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
I opened a support ticket for a question and you guys are not responding. Could you please check it out???
Hello,
Sorry for the delay in reply, could you please send your ticket ID? I will check the status and let you know of any progress as soon as possible
Best regards
Does this theme have a image comparison element?
Hello,
Unfortunately, there is no such kind of element in the theme by default
Regards
Hello, I can only see the footer of the homepage, inside pages having conflicts with the header for example there’s 2 sets of menus and If i try to change the theme another menu will appear. I have php 7.4.33 Thank you
Hello,
The header and footer appearance depends on the template settings that you set directly under the WordPress dashboard > Appearance > elementor header/footer builder section, by editing footer templates you can set on what pages the footer template should be displayed. Please note that these Elementor header/footer builder settings do not depend on the theme settings by default
Regards
I know this theme supports the WPML plugin, but after installing and activating it, the header and footer disappear. I would appreciate a solution to this problem.
Hello,
Please note, that the header and footer areas are part of the Elementor Header/Footer builder plugin in general, and the theme options don’t control the translation processes by the WPML plugin.
The site translation process is not something that is included in the theme support by default according to the ThemeForest support policy > https://themeforest.net/page/item_support_policy.
You need to translate Header and Footer templates separately. For detailed instructions, we highly recommend you contact the WPML plugin authors directly. Also, we can recommend you to check the following topic > https://wpml.org/forums/topic/translating-the-elementor-header-and-footer-templates/
Best regards
I have already contacted the WPML plugin company and was directed here for a response. I have purchased theme support and opened a ticket for this issue, please respond. Here’s the support ticket they sent me for reference. : https://imgur.com/a/F6V14zr (Translated to English: We have checked and Stylemix claims to be compatible with WPML but they are not officially compatible, this means that they are the ones who handle the compatibility with WPML and their products. I ask you, as I mentioned above to talk to them as most likely our developers won’t be able to do much. I also ask you to invite them to our compatibility program: https://wpml.org/documentation/support/go-global-program/ Greetings.)
But the header and footer part is related to the other author. Your first comment was about the header and footer issue while using the WPML
Regards
Hello,
Both of your questions can be resolved by using custom CSS with some modifications. If you possess CSS skills, you can add the custom CSS under Appearance > Customize > CSS section. However, we regret to inform you that we cannot make these changes for you as they are beyond the scope of our support policy
Regards
BUG REPORT
Hi,
I recently updated to the latest version and realized that in the shop, the products are now always shown in the list view, even if the setting or the toggle is set to the grid view. I think this is a bug since clicking the view toggle doesn’t change the view at all.
Thank you!
Hello,
There is no such kind of issue with the Shopping page of Woocommerce with the latest version of the theme by default > http://joxi.ru/eAOkNOYsGvlNYA and http://joxi.ru/4Akd96oUVjnvPr
Please make sure that you updated all the plugins as well under the appearance > install plugins section. If the issue will be still there on your site, I can recommend you recheck the case by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins as well
Best regards
