12922 comments found.
Hello, one question, it seems that the page of any product was injected with a redirect malware, how exactly can I clean the product template or what can I do in that case?
It’s weird, because we have everything updated and so on.
Hello,
This bug has been already fixed in our theme. Make sure that you are running the latest version of the theme. Also, the WoodMart core plugin needs to be updated to the latest version 1.0.39 too. You can do this in WoodMart -> Plugins.
Kind Regards
How long ago did this happen? they left a big leak then
From what you just told me, deactivate and delete the Woomart theme and plugins and the site is still infected when you go to any product (using another theme even, the leak was greater then, now what can I do and who responds?)
I have tried everything and I even found two files where it was infected, I deleted the code fragment and it is still infected
Now I don’t know what to do, I have a large product base and blog post and users/orders, this is a big problem
The support of my hosting, just recovered a backup from May, where the version was 7.2.0 of the theme and 1.0.36 of the plugins
That means that my website was not hacked, the problem was yours, how do you take responsibility?
Despite the fact that I had updated to the latest version of the theme and the plugins, the malware continued, luckily the hosting people had a backup of the entire site, otherwise they would have had to redo the site and there was too much data. You should report when this happens and be prepared, because you are not responsible for re-accommodating each client’s site, but for giving a generic response.
Hello,
The vulnerability in our theme was fixed two months before it was publicly disclosed. We sent emails about the theme update and our changelog contained a message that this update is critically important. So if you always keep the theme updated you wouldn’t face this problem.
Kind Regards
my checkout page is not work, it always guides to shop page, and my wordpress settingt is correct, when I change other theme the checkout page is fine, but my web design is beside on the “themeforest premium theme” that I bought from you before, so I need your help to restore it, because I tried many times it dose not work, even I update the version and re-download it. thank you! Here’s my link, https://buti4life.com
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi, Is there a feature available to allow the customer to repeat an Order? I mean to allow the customer to select an old order to make the same purchase again.
Thanks.
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hi, i have connected the instagram account via api. The images are not showing, although if i hover i see reactions and comments and if i click it gets me to the correct post on instagram
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
When will you update to the new version that includes WPBakery 6.13?
Hello,
You can always update the WPBakery page builder to the latest version in WoodMart -> Plugins.
Kind Regards
Hello,
I Have issue with product images my product images gets blurry after 2 images , from 3rd image its get blured & low size shows even i have seted to un croped option in woocomerce setting
kindly ping me when you get any solution for this issue
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Still waiting for the refund as you promised to do
Hello,
We have approved your refund already.
Kind Regards
can i use figma designs in woodmart ?
Hello,
Unfortunately, our theme doesn’t include Figma files.
Kind Regards
hi dear, after update theme, my faveicon is removed … i cant find in setting … where is this? how can update favicon ? and change faveicon?
Hello,
You can upload a favicon in Dashboard -> Appearance -> Customize.
Kind Regards
can you send me pic ? i cant find this option
Sure, here is a screenshot https://gyazo.com/8d9545c1a3e52d093a86df91e23ee64d
DO REFUND REQUEST – CONFIRM IT IMMEDIATELY
Hello,
We have approved your refund already.
Kind Regards
Here is a screenshot with your statement:
https://prnt.sc/NB7dW30D-KWzAnd here’s a screenshot after the purchase with a different statement, which shows you’re not telling the truth:
https://prnt.sc/6RrYtxyo0WPAI demand that the superiors resolve the matter!
In addition – your support does everything to not answer matter-of-factly, the service is terrible!!!!! They take their time answering and ask questions or pretend they don’t understand just to take time and not respond!! What a terrible company.
Hello
Sorry for the inconvenience. We will help you with this small fix asap.
Kind regards
It’s really not a small fix and it’s not the only thing, look how many open tickets there are, I’m not going to keep wasting my time on this issue. I demand a full refund.
As you promise, make a full refund. I’m not going to continue wasting my time on this theme. Your theme and support have done enough damage.
Confirm the refund request that has already been sent.
Hello,
We have approved your refund already.
Kind Regards
You still continue to ignore open tickets, answer my questions!
Hello,
We are working on your topics and they will be replied to soon. Note that our average response time is 2-24 hours during working days.
Kind Regards
Unfortunately this is is not possible to get support through the support forum when something does not work… even we have purchased 4 codes we already have no will to get a helpful answer.
Can you please kindly help us to resolve the topic that we posted. #47985
We want to have exactly same PRODUCT STYLES as on your demo site https://woodmart.xtemos.com/products-element/demo/minimalism/We want that a price would became “add to cart” or “select options” onhover button with a white background.
However whatever we would select – this does not work. Either there is no button at all – either there are bothbutton and price. We do not have an option when the price become onhover button.
We do not get support reply – we are simply getting answer go and select a style. But the problem is that this does not work and we do no have any button at all when we select this style.
Thank you for your help if any.
Hello,
Please, send us your topic URL so we can review your case and help you accordingly.
Kind Regards
Good day, Can you pls help us with product styles. we have purchased 4 codes and have support. There is no option that would allow to have same product styles as here: https://woodmart.xtemos.com/products-element/demo/minimalism/. Price is not becoming button whatever option we would select.
Hello,
Your topic is currently under review by our developers and will be answered asap.
Kind Regards
Hi guys, the relevanssi activation changed the structure and sorting of post types in search. The normal woodmart search has better structure. Is it possible to show on the top the products and blog articles below but with use of relevanssi?
Hello,
Please, send us your admin access and some screenshots of the problem so we can better understand it. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Hi Support,
May I know is it possible to remain the sticky header height to be same as the header? Now it will reduce the height when we scroll it down.
Thanks!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello. Where to get the address for Valid OAuth Redirect URIs?
For Facebook.
Probably your instructions are outdated and need more details… I created Key and secret for Google also for Facebook, added to API but nothing works. Access is blocked or inactive.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi when is the next update due and what could we expect ?
Hello,
We are working on a new update that will include new demos and some features and it will be ready in 6-10 weeks.
Kind Regards
Why are you acting like that?? It’s been over 5 hours since I purchased the theme and can’t even get a default demo to import properly Now all the buttons are broken and nothing works and you are unresponsive This is terrible service
Hello,
As we can see, the dummy content has been already imported correctly on your website. If you think that our theme is not suitable for you and regret buying it, you can request a refund here https://themeforest.net/refund_requests/new
Kind Regards
all the buttons are broken and nothing works and you are unresponsive This is terrible service
You don’t check and see that all the buttons are broken??
on the home page and at all
Are you going to fix it right now??
Our response time is 2-24 hours and we always answer your questions in this timeframe. We checked the buttons on your home page and they are working correctly. Please, clarify what is wrong with them.
Try clicking “View Details” or “More Products” or “Go Shopping ” On the home page and every other additional button they all don’t work. check it Immediately I’m waiting here
Try clicking “View Details” or “More Products” or “Go Shopping ” On the home page and every other additional button they all don’t work. check it Immediately I’m waiting here
you see the problem?
These buttons are just for demo. They don’t have any links added. You can edit this with Elementor and add any links you need.
But that’s what I’m saying, I did it and it doesn’t work, I added a link! It still does not work!
Look for example the link to google.com in the first part “The Best Offers” it doesn’t work anywhere
The link I put in “New Goods” doesn’t work either, It doesn’t work anywhere
Yes, now we see the problem. We will check this asap.
how long will it take? Many hours have passed, confirm that it will be checked and dealt with immediately I’m waiting here
I’ve been saying this for a few hours now, if you read what I wrote you could already sort it out
I am waiting here for an urgent update
Let me know how long will it take?
We have fixed the issue with buttons. Please, check how it works now.
I will now try now to edit some links with the buttons and let you know I also asked How to disable the side menu bar on the left side and display it as a mega menu as part of the regular menu in a line below the logo and not on the side
OK, let us know if it works. We would kindly ask you to change your rating on ThemeForest. Thank you in advance.
We will answer your further questions on our support forum.
Kind Regards
DO REFUND REQUEST – CONFIRM IT IMMEDIATELY
Hello,
We have approved your refund already.
Kind Regards
I want to open my support account. But it shows that the purchase code has already been used, delete the account associated with this code so that I can open a new account or give access to this account. thank you in advance
Hello,
Please, send us your purchase code so we can help you. Use the contact form on this page https://themeforest.net/user/xtemos
Kind Regards
nf sent you can check
Hello,
We have deleted it from our database. You should be able to create a new account now.
Kind Regards
thanksss
You are welcome.
Hi, I have a problem on woocommerce layered nav. Filter show css error. Any idea? See the attachement https://prnt.sc/57FeWmSbeMAQ
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, I extended support period.. I tried to create new topic on support area but in my topic area do not shown anythink. I read this message: Oh, bother! No topics were found here. Any idea?
Please, try to create a topic now. Send us a screenshot of the message you get after submitting the topic.
Kind Regards
