249 comments found.
i want change the domain from creativity-code.com to creative-codes.sa
deactivated, please check
Please deactivate old domain, thank you !
Deactivated, you are welcome!
The theme is very slow. I tried changing the database version, deleting add-ons and changing everything, but the site still slow When I change the template, the site works faster .
Hello! Site loading depends on many factors, like server memory, processor time, PHP limits, image optimization, etc. so, if you select a default theme without data or with a minimal data – sure it will be loaded more easily on the same server. Please check all these items.
i do all thi try all this this but still slow and the i can’t active my license
www.c-code.net
active this plz
PHP Version: 7.4.33 / 7.0 (Recommend) i try 7.0 , 8.0 , 8.1 8.2 PHP Post_Max_Size: 32M / 32M (Recommend) Max_Execution_Time: 120 / 120 (Recommend) Max_Upload_Size: 32M / 32M (Recommend) is but still slow
We deactivated your old domain, please check
I cannot update WPBakery Page Builder on my website. Did i buy this plugin with this theme? And if yes, how can i update this plugin?
Hello! Please disable it before updating
Thanks for your quick reply. Will i not lose my content/text when i disable it?
no, it will be activated automatically after an update
Thank you very much, it worked!
You are welcome!
My license Envato Purchase Code says it’s used by my old test website with this domain testpage.co.za and that domain doesn’t exist anymore. How do I get back my purchase code or get it removed from an non existing domain?
Hello! We’ve deactivated your old domain, please activate a new one
It works now, but I get this error when I try to import content: Error: error (524)
Please check PHP error logs and adjust your PHP and hosting settings
Hello, can you help me, in my template why i dont see the page contact like yours? my fomulary is diferent and i can change it. Can ypu help in this please? And another question, in home page why i dont see my portfolio like in the exemple? i have to put it, ok, but doest move like yours. help me please? Thanks
Hi Dear, please submit a support ticket here https://support.promo-theme.com/tickets/
Hi, as requested by email i need the reset of license. It is associated with a domain www.servicedesk.tools that we no longer use. Thanks
Hello! We’ve deactivated it, please check
Hello, I have this template and i have instaled in this website (martanogueira.pt) i uninstalled it and want to install it on another website, can you help me please? Thanks
Hello! We’ve deactivated your old domain, now you can activate a new one
The purchase code already has been registered on this domain:
Hello! What issue do you have?
Hi, I purchased the theme in 2018 for an old website I used to own, now the website isn’t live anymore and I want to install the theme on a new and different domain, how can I do it?
Hello! We’ve deactivated your old domain. Now you can activate a new one.
thank you very much for your support
You are welcome!
Hi, I purchased the theme in 2019 for an old website I used to own, now the website isn’t live anymore and I want to install the theme on a new and different domain, how can I do it?
Hello! We’ve deactivated your old domain, now you can activate a new one
Amazing. Thank you so much!
You are welcome!
Hi, Why are the footer elements on one container? After theme update. Your “Bootstrap Grid Instructions” guide is incomprehensible.
Thanks
Hello! The theme update doesn’t contain the footer changes. Please check your footer settings – Theme Options->Footer
My site is throwing’s errors due Unyson 2.7.28 and PT ovi short code not being compatible with php version 8 and higher please advise?
Hello! What theme and pt olvi shortcodes versions are you using?
Olvi 1.3.0 PT Olvi Shortcodes Version 1.1.0
Please provide your URL and WP access to support@promo-theme.com and our support team will check this issue for you
How To Upload Icons In Olvi theme ?
Please submit a support ticket https://support.promo-theme.com/
A support ticket has already been opened. Can you check?
Thank you
Can I add an icon in the header?
You can customize the header.php in the theme folder
The purchase code already has been registered on this domain
Hello! We’ve deactivated your temp domain. Now you can activate it on the main.
Hi, I have a problem that I think is minor, but I need help. When adding projects, the cover image overlays the project and appears in the header. I just want the cover photo to show from the outside.
Hello! Please submit a support ticket https://support.promo-theme.com/
Hi, Team please deactivate my old domain? Thx,
Hello! We’ve deactivated it, please check.
Hi, Team please deactivate my old domain. I have planned to move new domain. Thanks
Hello! We’ve deactivated it, please check
Hi,
Your template has problems with the aultimate version of WPBakery Page Builder, also, as soon as you access the site it doesn’t show up, you have to refresh the home 2 times to make it appear.
Do you release a new version of the template?
Thanks
Hello! It looks like you have a cache issue, this is not theme problem
Hi, the site has no caching plugins, the site doesn’t work well, and if I upgrade WPBakery Page Builder to version 6.10, the website breaks.
Please provide these errors. We’ve checked the theme with the last WPBakery version and there are no errors.
Hi, we found the problem. The site was hit by spam, spam posted 2500 articles and the site was going to the resource limit. Thank you for your support.
You are welcome!
