6691 comments found.
we get all plugins license key in your theme package?
Hello,
The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
Additionally, Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( https://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin. Read about plugin updates here – https://xstore.helpscoutdocs.com/article/37-plugins-update
Best regards,
8Theme’s Team
Whenever I make edits using Elementor and try to save the changes, I keep getting a server 500 error on my pages.
Hello,
There may be several causes for this issue, which are already outlined in the official Elementor plugin documentation with possible solutions. Please refer to the following links for more information: https://elementor.com/help/500-error/ & https://elementor.com/help/publish-update-button-not-work/
We hope this helps.
Best Regards,
8Themes Team.
hi, how can i edit single product category page ? for example, i want to add a different banner on different product category page ? thank you
Hello, Heyshop,
Thank you for getting in touch with us.
You can add different banners on different product category pages, by editing category descriptions, for example – https://prnt.sc/CK8UGOyWERYg (in this case static block is used). Select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position, as the category description content takes the position option from there https://prnt.sc/jpx1YcBJ3H6v
We hope this information is helpful.
Kind Regards,
8theme team
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can you help me, I no longer have access to the theme modification panel (the appearance tab—> personalized )? Do you know what could be causing this problem??
Hello, Amazonafrika,
Thank you for contacting us and for using XStore.
Do you mean that the Customizer cannot be opened? Does this issue persist when the default WooCommerce theme, Storefront, is activated? If it works correctly with Storefront but not with our theme, please contact us via the form on this page – https://themeforest.net/user/8theme – and provide a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hey there, thanks for the theme! We’ve being using it in several projects. But we have a problem that seems impossible to fix. All our videos in “background of a section” in Elementor don’t really do a responsive thing. Per ex: the video is horizontal in desktop but in mobile elementor “autocut” it to vertical. We’ve tried in Kadence Theme and it works, XStore theme not really. Any help in here?
Hello, Behsweb,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hello, Behsweb,
We have responded to the topic on the forum. Let us continue the conversation there.
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8theme team
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Thanks, writing a reply right now! =)
Hello, Behsweb,
You’re welcome!
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8theme team
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Is this theme compatible with alidropship plugin for drop shipping if yes which of the Demo template do you recommend because I installed my alidropship plugin but I don’t see shipping fee price or displayed for customer
Hello, Adkens,
Thank you for using XStore.
We did not test our theme with this plugin officially, so we cannot guarantee 100% compatibility, but we have users who use this plugin.
Please check how it works with the default WooCommerce theme – Storefront activated on your site.
Kind Regards,
8theme team
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Hi, Back to work with your theme.. I deactivated all domains that used the key and unfortunately I can’t activate it on the new, only website where I want to use it. Can I count on short assistance or do I have to buy a support package?
EDIT: Problem solved!
Hello, JesteDeny2,
Thank you for letting us know that the problem was solved.
Kind Regards,
8theme team
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Hello, usually I optimize my checkout pages for distraction-free Purchasing experience meaning the header contains of just a logo, return button the footer is much simpler so that the user is not prompt to leave the checkout page.
Do you have options to disable some elements on the checkout page so this can happen? Do you have already a checkout optimized pre-made checkout page in place?
Hello, Yavuzyayla,
Thank you for your interest in our theme!
Please check layouts of checkout pages on next demos – https://xstore.8theme.com/elementor/demos/lifestyle-blog/checkout/ https://xstore.8theme.com/elementor2/spices/checkout/ https://xstore.8theme.com/elementor2/home-decor02/checkout/ Next settings are available – https://prnt.sc/fDjvdakokn3W https://prnt.sc/jpKTMRudBOHT https://prnt.sc/06nVSFAUFx9K
If you have any additional questions or concerns, please do not hesitate to reach out to us via contact form on this page – https://themeforest.net/user/8theme
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8theme team
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help
Hello, Claurojas2344,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and we will help you.
Kind Regards,
8theme team
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Hi, I know my support has expired, but I have the following issue. WP Bakery cannot be updated through the Xstore Control Panel’s “plugins installer”, please add the newest version of wp bakery in the downloadable archive so I can download it, or please fix the updating process in your control panel. Thank you!
Hello, Brewtal,
Thank you for contacting us and for using XStore.
6.13.0 version of WPBakery is the latest version on codecanyon – https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431 and you can download it from our site – https://www.8theme.com/downloads/
Once the new version will be officially available on codecanyon, we will be able to update the plugin too.
We hope this information is helpful.
Kind Regards,
8theme team
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please reset my purchase code that domain has expired thanks
Hello, Adkens,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via the contact form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hi
I have tried to contact you through support website because of lincese expired i am unable to reply or create support ticket…which is not good.
How to contact for license related issues. my hosting server is crased and for this purpose i am unable to add this license again
Please reset my license key Thanks
Hello, Nadeemnaeem786,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Kind Regards,
8theme team
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can you please kindly reset my purchase code…you have to find through my username
I know you cant help regarding wordpress or your theme without paid support. but i don’t need any help. I have added my domain already. haimajwa.com ..its my domain
i even tried to add stagging domain but can’t so please help me out this.
Hello, Nadeemnaeem786,
We can help, you need to contact us via the contact form on this page – https://themeforest.net/user/8theme by email even if your support period is expired. It is free.
We’ve reset the activations for you. Please use the mentioned contact form next time.
Kind Regards,
8theme team
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Good day, where can translate the “You searched for…”? Not have in .pot file.
Hello, 18TommyBoy,
Thank you for contacting us and for using XStore.
If you are referring to the text that appears in the search bar located in the header of the website, to change it you need to go to Theme Options > Header builder > Search > Placeholder.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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I have this: https://ibb.co/Qb0yZjZ But that text I see after search, not before.
Hello, 18TommyBoy,
Thank you for your response.
Please contact us via the form on this page – https://themeforest.net/user/8theme and provide URL of page from your site where “You searched for…” is visible.
Kind Regards,
8theme team
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Hi there
If i load a new demo on my existing xtore site, will the new demo delete my current products?
Hello, Jamie777,
Thank you for getting in touch with us.
You won’t lose any pages or products, but after import of new demo version new content (posts, projects, products, pages and so on) will be added and some styles (theme options) on your site will be changed.
If you do not want these changes, you can import pages or sections from different demos separately. Contact us via form on this page – https://themeforest.net/user/8theme Describe your request/the desired result in more detail and you will get a consultation.
Kind Regards,
8theme team
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Hi – I’ve been asked to create a website like https://www.growparadise.co.uk/ using XStore (the website I mention was made using your theme). Before I buy your theme, can you advise me of which demo of your theme is closest to growparadise.co.uk? Thanks.
Hello, Nigelpengelly,
Thank you for your interest in our theme!
Please check this demo – https://xstore.8theme.com/elementor/demos/hipster/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
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Hello, As you are aware a lot of problems have been created due to the massive addons for wpbakery plugin. Currently, the website I run is slow and I want to upgrade the PHP version but if I do so I get a critical error due to the plugin not being compatible with that version.
What is your solution to this? I understand it’s not your fault the developers of the plugin decided to just quit working on it. However, it’s not normal to expect that someone would rebuild everything using elementor. Is there a way to convert the pages?
What is your solution to this huge problem?
Hello Ppante,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via the contact form on this page – https://themeforest.net/user/8theme and describe your request in more detail. What PHP version do you want to use and what exactly error do you get? Also, describe what you mean by “a lot of problems”.
Please note that we can guarantee XStore compatibility will plugins that come bundled with our theme, but we are not developers of 3rd-party plugins.
We asked you to contact us via email, to check what can be done to help you from the theme side, but we, as theme authors, can’t make changes in the files of plugins.
We hope for your understanding and we are waiting for your letter.
Kind Regards,
8theme team
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Thanks for your fast response. I will contact you via the contact form to provide further details and discuss this with you in private.
Hello Ppante,
We look forward to continuing our conversation via email.
Kind Regards,
8theme team
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Unable to Update WPBakery Plugin. I am getting the following message when trying to update the WPBakery Plugin – An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hello, ThemeSurf_TF,
Thank you for contacting us and for using XStore.
Please follow this article to update plugins – https://xstore.helpscoutdocs.com/article/37-plugins-update
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hello, Hope you are doing great.
I had purchased “WooPress – Responsive Ecommerce WordPress Theme”, Now it is not available for download for a long time. Can you please guide me now where can I access this theme?
Thank you
Hello Mani_4444,
Thank you for getting in touch with us.
We have removed Legenda, Royal, WooPress, Classico, and Mango HTML from ThemeForest as we have begun to sell them on https://www.8theme.com/ However, if you have already purchased these themes on ThemeForest, you will still have access to the themes and plugins from the Downloads area of your 8theme account ( https://www.8theme.com/downloads ) without any additional fee. If you have not yet created an account, please go to https://www.8theme.com/ , register your account, register your purchase code, and then go to the Downloads page to download the theme and bundled plugins.
We suggest that you update the theme and plugins via FTP – https://www.8theme.com/demo/docs/woopress/Theme_Update.html https://www.8theme.com/demo/docs/woopress/Plugins/Plugins_Update
We hope this information is helpful.
Kind Regards,
8theme team
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Thank you for your quick response.
Can you please guide me more what plugins are necessary to upload with this theme? As there are many plugins.
Thank you.
Hello Mani_4444,
Thank you for your response.
Here you can find a list of required plugins – https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins
Kind Regards,
8theme team
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how can I add tracking order page ? any default tracking order page ?
Hello, Heyshop,
Thank you for getting in touch with us.
The [woocommerce_order_tracking] shortcode can be used. Please read more in documentation of WooCommerce – https://woocommerce.com/document/woocommerce-shortcodes/
If you have any other questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Hi,
Does this theme have the ability to assign custom urls to different providers? Sort of like affiliate marketing. And will you have the option or admin to see how many sales you will make at the end of the month?
Hello Ap1506999,
Thank you for your interest in our theme!
XStore supports all the default WooCommerce product types: simple, variable, external/affiliate, and grouped. Example of the external product you can check here – https://xstore.8theme.com/product/bae-top/ Read more – https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
We do not have our own analytics system, but the default one from WooCommerce is available – https://woocommerce.com/document/woocommerce-analytics/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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