111 comments found.
Hi [Support Team],
I purchased your theme some time ago and recently had a requirement to set up a Blog page for my client. Here’s the issue I’m facing:
1. I created a Blog page and added blog content using the composer by dragging it onto the page. After saving and previewing, the page appeared blank. 2. I then went to Settings > Reading, assigned the Blog page as the Posts Page, and saved the settings. However, the Blog page is still showing blank.
Could you please assist me in resolving this issue so that the blog content displays correctly? You can check the page here: https://gurukrupastoragesolutions.com/blog/.
Looking forward to your help.
Hello, thank you for contacting!
Personal assistance is provided via the tickets system only – please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress credentials and our support agents will take care of it.
Thank you!
Hi, please guide me on how to change the button font family on the page linked below. I changed the font family through the button settings, but it is not working
https://www.wm-central.com/sierra-participates-in-intralogistics-warehousing-expo-2024/Hello, thank you for contacting!
As mentioned previously personal assistance is provided via the tickets system only. Please submit us a request at https://cmsmasters.net/help-center/ so that our support agents can help you.
Thank you!
Hi, https://www.wm-central.com/ – Our website has issues in responsive mode. If we use boxed layout we have issues in responsive mode. Just now we changed to liquid and now the issue is fixed it seems. Please help to fix the issue in boxed layout. Thanks.
Hello, thank you for contacting!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/help-center/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of it. Besides please provide screenshots of the problem and links to pages where it can be seen.
Thank you!
Hi, Our support expired. Since this is theme related issue can you please provide the help without renewing the support. Please suggest can we share the details in mail. If yes then can you please share your email is. Thanks
Hello!
The theme is used by more than 800 of our customers and there are no known issues with its functioning thus there is a need to investigate the problem from your end. Personal assistance is provided via the tickets system only, not via email. Please renew support and contact our support team at https://cmsmasters.net/help-center/ for further investigation.
Thank you!
Hi, Noted. Can you please confirm whether boxed layout works in responsive mode. If yes then we will download and try with a fresh installation. Thanks
Hello!
On our demo site Boxed theme layout is used, you can check how it functions in responsive mode https://logistic-business.cmsmasters.net/
Thank you!
Hey thanks for your theme. I have a display problem. On mobile all works good but on a computer we see like this : https://goopics.net/i/5h2ov7
Normally it’s like that : https://goopics.net/i/lehpce
How can I fix that ?
Sorry but i can’t create an account on your customer website there is an error message. So reply here please.
Hello, thank you for contacting!
If you have registered on our site and have a valid support account, you can submit support tickets for assistance. To create a new account you need to proceed with a form on this page: https://cmsmasters.studio/create-a-new-account/
Support form submissions are sent to our third party Zendesk ticketing system which is really a secure one, besides you can also make a support request directly via Zendesk.
Personal assistance is provided via the tickets system – please submit us a request with the link to your site and relevant WordPress credentials and our support agents will take care of it.
Thank you!
Your website doesnt work ! I have an error message when I try to create an account “hCaptcha verification failed. Please try again.”
You can’t just see my pictures and tell me here how can I fix that ??
Hello!
Personal assistance is provided via the tickets system only. To provide you with assistance there is a need to get access to your site and investigate the problem from your end.
There are no known issues with account creation and as mentioned previously you can make a support request directly via Zendesk ticketing system.
We have also inform you that according to Themeforest policy your term of free support has expired as the theme includes support for 6 months from the purchase date.
Please renew support and contact our support team and our support agents will take care of your request.
Thank you!
I found that from V 1.1.2 the bundled form builder plugin is no longer supported. Please point out how to switch to an alternative solution with the same features. I could not find any information on this topic in the theme docs. Thanks!
Hello, thank you for contacting!
CMSMasters Contact Form Builder plugin has been considered to be obsolete after WordPress 5.5 update and we recommend to use Contact form 7 plugin for contact forms creation. Here you can find the plugin DOCS https://contactform7.com/docs/
Please feel free to contact our support team at https://cmsmasters.net/help-center/ if you have any other questions.
Thank you!
alright, already thought about using cf7 then. thanks for your response!
You are always welcome!:)
How can I add custom icons here https://prnt.sc/ei6mE4Rw82Iv
Hello, thank you for contacting!
Please submit us a request at https://cmsmasters.net/help-center/ and our support agents will gladly provide you with instructions on how custom icons can be added.
Thank you!
how we can fill the “custom icons” place with our icons?
Hello, thank you for contacting!
Please submit us a request at https://cmsmasters.net/help-center/ and our support agents will gladly provide you with instructions on how custom icons can be added.
Thank you!
Hi
I cannot open Content Composer. I get a JS error:
Uncaught TypeError: jQuery(...).cmsmastersContentComposer is not a function
Maybe I miss any update ?
Running WordPress 6.0.2, Logistic Business 1.1.5 & CMSMasters Content Composer 1.8.2
Many thanks in advance.
Hello, thank you for contacting!
Please update the CMSMasters Content Composer plugin and clear cache, it should fix the issue (proceed to Appearance/Theme plugins tab and update the plugins).
Please feel free to contact our support team at https://cmsmasters.net/help-center/ if you have any other questions.
Thank you!
Done, it works. I’ve forgotten that some plugins updates appear only in Appearance’s menu. Thanks
You are always welcome!:)
After upgrading to WordPress version 6.0 the website seems breaking. Link https://www.wm-central.com/demo/. Please suggest is this theme works with WP 6.
Hello, thank you for contacting!
There are no known issues with the latest theme version functioning. Please make sure to use 1.1.5 theme version (it is available for download on Themeforest), update plugins and clear cache, it should be helpful.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/help-center/
Thank you!
how often do you update this theme?
Hello, thank you for contacting!
The theme is updated as needed to make it compatible with the latest WordPress and plugins versions. There are no known issues with the current theme version functioning but sure we’ll update the theme in a case of need.
Please feel free to contact our support team at https://cmsmasters.net/support/ if you have any other questions.
Thank you!
does it support and comptable with woocommerce?
Hello, thank you for contacting and for your interest in the theme!
The theme is supposed to be used for transportation websites, like trucking and shipping companies, logistic services, transport websites and cargo delivery agencies for which having a shop page isn’t a common practice and we aren’t planning to add WooCommerce plugin integration.
As much as we’d love to help, making WooCommerce plugin compatible with the theme requires significant modifications that are beyond our support policy because there is a need to modify theme files and the way the theme functions. Appreciate your understanding.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you!
Hello. I can’t find Timeline Blog page after demo install.
Hello, thank you for contacting!
Shortcodes and Post Types menu items on our demo site are aimed to show how this or that shortcode/post type provided by the theme looks like and functions, they shouldn’t be uploaded with the demo content in order not to overload your site with unneeded pages.
You can easily create the Timeline Blog page, just please add the Blog shortcode to the page and choose the Timeline layout.
Please don’t hesitate to contact our support team at https://cmsmasters.net/support/ if you have any other questions.
Thank you!
Nice. Done.
We have another question about image added on Column 1/2 + 1/2 but it’s not fit on entire image shortcode https://i.postimg.cc/wjSRM9j6/Clean-Shot-2022-01-08-at-10-09-29-PM-2x.png
I have another question about QUOTE box. We need to change his background color to #ffffff from #fcfcfc: https://i.postimg.cc/D0NdY2CN/Clean-Shot-2022-01-09-at-2-27-45-PM-2x.png
Hello!
Personal assistance is provided via the tickets system – please submit us a request at https://cmsmasters.net/support/ with the link to your site and relevant WordPress credentials and our support agents will gladly help you.
Thank you!
Is this theme still supported / up to date?
Hello, thank you for contacting and for your interest in the theme!
Yes, the theme is supported and updated as needed to make it compatible with the current WordPress and plugins’ versions.
Should you have any other questions please don’t hesitate to contact our support team at https://cmsmasters.net/support/
Thank you.
Hi, Will it work in PHP 7.4 and WP 5.8. On your confirmation we will upgrade
Hello, thank you for contacting!
There are no known issues with the theme functioning when PHP 7.4 and WP 5.8 are used.
Should you have any questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Thus the theme support trucking plugins ?
Hello, thank you for contacting and for your interest in the theme!
We didn’t test trucking plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Please feel free to contact our support team at https://cmsmasters.net/support/ if you have any questions.
Thank you.
Hi, 20 days of support is left for us. 1) If we renew now will that 20 days be added to that renewal period. 2) Do we have the provision to renew for one year. If yes do we have price reduction for that. Thanks
Hello, thank you for contacting!
A support extension is 6 months of support that can be purchased at any time after the initial purchase of the item, provided the current support period hasn’t expired.
Based on Envato rules you can purchase 6 months support only, not a year support.
You can find information about support extension here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Should you have any questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hello do you have features to align the main nav bar? as it seems it is fixed in a top header
Hello, thank you for contacting!
You can find available Header settings and Header Styles (navigation position) here https://prnt.sc/11x584b
Please contact our support team at https://cmsmasters.net/support/ in case you have further questions.
Thank you.
Hi Team!
I need help with Twitter Stripe.
I have entered username @ebslogistics but the function is not showing news Twitter.
Hello, thank you for contacting!
For correct Twitter functioning please add your Twitter API keys to the corresponding fields in Theme settings/Elements/Custom codes tab. Besides please check the Twitter Stripe shortcode settings – use your username and make sure your Twitter account has needed amount of tweets.
We can recommend to look through this article, it can be helpful https://cmsmasters.net/twitter-functionality/
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Hi team!
Please guide me to configure SliderLayer display on mobile interface (Currently displayed on PC interface only). And instruct me to turn on / off a section on mobile interface.
Thanks you
Hello!
You can activate a slider on mobile in the slider settings https://prnt.sc/11dlkm1
To turn off a section on mobile there is a need to use the custom code. Please contact our support team at https://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you.
Hi team!
https://drive.google.com/file/d/1entQ50ZeJCpvXG3mnlFk1IRSWPkgOnKW/view?usp=sharingOur customers often have interface errors (as above) when accessing the website.
Please guide me to fix this problem.
Thanks all.
Hello!
Please make sure that you configured https correctly and set “https” (not “http”) to the Site Address and WordPress Address fields. (Settings/General tab https://www.screencast.com/t/rEiUMKsTr )
We can recommend you to look through the following article – it should be helpful.
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ if you have further questions.
Thank you.
Hi,
I want to buy permits both the image then how?
Hello, thank you for contacting!
Images from the demo are copyrighted material and cannot be provided, it is written on the product page and is a usual practice for responsible authors. To obtain legitimate licenses for the images please contact our support team at https://cmsmasters.net/ and we’ll provide you with the links that are saved on our database to where the images were once purchased so that you can buy them.
Thank you.
Hi, thanks you!
I want to install more function “TOTAL DELIVERY COST”. Please guide me in detail.
Hello!
You are welcome!:)
“TOTAL DELIVERY COST” form on our demo site is created with help of Calculated Fields Form plugin. Please see the following article about the Form Builder features, it can be helpful: http://cff.dwbooster.com/features/form-builder
Here you can find all documentation for the plugin: http://cff.dwbooster.com/documentation#form-builder
Personal assistance is provided via tickets system – please feel free to contact our support team at https://cmsmasters.net/ if you have further questions.
Thank you.
Hi,
I want to add functions “Bill of lading management” and “Track Shipment”. Can you advise me?
Hello!
Calculated Fields Form plugin doesn’t provide desired options. You can see the plugin’s features using the link provided previously. You can try to use some plugin for the purpose we just can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Hi, We have few queries. Link: http://www.sierratec.com/downloads/ref-08012020.docx. Please suggest. Since we got 404 error for the support page we posted here. Thanks.
Hello, thank you for contacting!
The issue is solved and our site functions correctly at the moment. Please submit us a request here https://cmsmasters.net/ and our support agents will take care of it.
Thank you.
