1294 comments found.
Hello please i have problem my product in collection in my store don’t appear and give my any not real price but some time appear but often doesn’t appear
Hi there, We had released a new version to fix this issue, please download the latest theme here https://themeforest.net/downloads and update it by following this guide https://support.the4.co/articles/update-the-theme. Thanks!
the new theme can’t upload in shopify store why and the link articles not work
Hi, we are still having the error with featured products at home page not showing up in Chrome, Firefox and mobile (Android) devices, instead we only see the price 19,99 in all product positions, with no product images, it seems there is a bug with the theme, thanks.
Hi there, please check your ticket you created. My colleague answered for this question. And we also released the latest version on Theme Forest to fixed this issue. Best regards!
Can I create custom headers with the Kalles theme or Ecomposer? I want certain headers to appear on pages and products based on product collection or category. Similar to conditional headers.
Hi there, please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
Which app does it use for shipping bar in the cart drawer? Is it free or paid?
Hi there, this is an available feature of our theme. You can consider this document to set up Freeshipping bar https://support.the4.co/articles/how-to-configure-free-shipping-bar. Thank you so much
account icon in header for login doesn’t show. Is this a bug? It’s enabled in settings.
Hi there, this is not a bug, you need to enable it in the Settings of Shopify https://www.loom.com/share/da4415927ea144a0ab5e910ca5fafe45 If it is still not shown, and you have more questions please create a ticket on https://support.the4.co/. Thank you so much.
I enabled it, it was disabled in settings before, thanks.
Product Grouped Feature
The prices of products in a product group cannot be added together with the prices of the main product. Adding a cart will also not add the products in the group to the cart at the same time as the main product.
The product grouping function interface is ugly and needs to be updated.
You can refer to this website for grouped product design.
https://www.jackery.com/products/solar-generator-3000-pro
Hi there, It seems that you have described the features inaccurately. Allow us to clarify the features we provide:
1. The price of the additional products is indeed added and displayed along with the main product in the Subtotal section. You can see an example of this here: https://tppr.me/jXK2G.
2. When adding products, both the main product and the related products are shown in the Mini Cart. Here is an example for reference: https://tppr.me/CHhwj.
If you have any further questions, please feel free to open a ticket at [https://support.the4.co/]. Our support team will thoroughly investigate and assist you.
Thank you for your understanding.
Does this theme support showing variations as a separate product?
Hi there, You can refer to this feature “advanced product type” https://demo-kalles-4-1.myshopify.com/products/mens-long-sleeve-rash-guard?variant=41178356646094. The guideline for it https://docs.the4.co/kalles-4/product-page/advanced-product-types. Thank you.
How do I add the product list to Ecomposer? Not sure which product list element accepts metafields
Hi there, please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
Welcome I want to change the activation code with a new domain instead of the old one, is it possible?
reset
Hi there, please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
Yes, I tried and it says the activation is wrong and I am sure that it is correct
Hi there, please check your ticket my colleague replied your ticket. Thank you.
No, of course, I bought the theme with a code, and this does not work I changed the domain. I have the right to activate the code on only one active domain. This does not work at the moment. The old domain has been terminated and I want to activate with a new code. Do not force me to subscribe to support. I do not need help in designing. I want to activate the code 24 hours ago, please, and this is the old code Item Purchase Code: It is in the ticket
Thank you very much
Is there a way to delete the demo data? For some reason, when visiting my side, I can see the demo menu. even though I have replaced it and I have set a new menu. I do not have support, but your documentation does not cover this. Also, there is nothing in the help documentation on how “sidebar menu”. For some reason something is completely off with the menus and this does not seem to work
Hi there, please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
Hey, where i can edit the ‘icons with text’ block ( i.e free shipping with truck icon, 3 days return, and cash on delivery etc.) on the product page.
it seems included in ‘product form’ block but i couldn’t find any edit settings for it throughout the entire theme settings. kindly assist.
Hey, i just resolved it, my bad- thanks
You are welcome. If you have any questions please let us know via support system https://support.the4.co/. Have a wonderful month!
Hi, How can we enable the left sidebar of Collections page with the filters?
Hi there, You can drag and drop the filter sidebar like my video https://www.loom.com/share/192162cd319e458aaf3e97cae93b194f If you have any questions please contact us: https://support.the4.co/. Thank you!
Kalles theme was fine at first, but now its malfunctioning. I just launched my website and suddenly without any reason the ‘buy’, colors, ‘add to cart’ and size buttons are all missing. The webste is completely unusable and Shopify support could not solve the problem. I also have raised a ticket with The4 and have not heard back. The issue remains unresolved.
I’m glad this happened now early into my business. I can’t take this high of a risk with my business. I would really appreciate a refund.
Hi there, Because you are using Catalog mode, please disable it from the Theme editor > Theme Section sidebar > Extras. Please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
Does the theme change the layout to RTL when the visitor selects RTL language on the front end? or is it a setting on the back end only?
Hi there, Yes, our theme support RTL layout when the visitor selects RTL language on the front end. Please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
Hello, may I know when the new version will be updated?
Hi there, Information about updated versions will be notified by Envato via your email. Thank you!
Hi would like to get back to my previous support ticket if possible thanks
Hi there, this is the link to old support system https://outdate.the4.co/. If you have any questions please let us know.
does Kalles fully support Shopify metafields?
a pre sales question
Hi there, please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
hello i would like to transfer my license from my old store to my new one
Hi there, please create a ticket on our support system we will help you to check: https://support.the4.co/. Thank you!
good morning, I have a doubt about the theme. I imported a demo of the theme, but when it comes to customizing it, I don’t know if I have to create the products and collections in the shopify main menu, or do I have to create them within the theme editor? I also don’t know if the Ecomposer can be used to edit the full imported demo or it can only be used to build the web from scratch by adding section templates. Thank you so much greetings
Good morning! When it comes to customizing a theme after importing a demo, here’s the general approach:
1. Products and Collections: You need to create your products and collections within the Shopify admin panel. This is where you manage your store’s inventory, product details, and categorization. The theme will then utilize these products and collections to display them on your website. 2. Theme Editor: The Theme Editor in Shopify is where you can customize the appearance and layout of your theme. You access the Online store => Themes => Customize 3. EComposer: You cannot use EComposer to directly edit the imported layout within the theme. However, with the theme, you can insert sections created using EComposer. Alternatively, you can search for pre-imported demos within the EComposer app and use them to customize directly within the app. Please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
buenos días, creo que no estaría mal que actualizaran y mejoraran los videotutoriales para el tema, ya que no están nada claros. Creo que ahorraría muchas cuestiones por este medio. Muchas gracias saludos
Hi there, please create a ticket on our support system if you have any questions: https://support.the4.co/. Thank you!
Documentation is down
https://help.the4.co/doc/kalles-wordpress-theme/Hi there, This is the site of Kalles Shopify, not Kalles Wordpress and the link to Kalles Wordpress Document https://support.the4.co/collections/kalles-wordpress-theme. If you have any questions please create a ticket on our support system: https://support.the4.co/. Thank you!
