Hi, Could you please provide us a performance report of BoxShop theme in terms of page loading speed? In particular, if you can provide us with data about Core Web Vitals. Thank you

Greetings Francesca

I use your theme for many years and I love to work with it. Lately I work more on details and I noticed on the products after I open them the images are blurry, looks very low quality. But if I click on them to enlarge the quality is perfect. Could you please take a look what should be wrong with them? I’ve run a regenerate thumbnails, it didn’t solve the problem. Here is an example: https://krystail.com/product/sterling-silver-butt-plug-with-swarovski-light-vitrail-crystal/ Thank you very much

Hi! Can I use the standard image gallery from WooCommerce? I would like to use a “LivePreview” plugin and this only works if I don’t use your theme gallery. Is there a way to disable it? The programmer of the app: “Your theme has a custom WooCommerce gallery template. This means that it does not follow the WooCommerce standard way of displaying the gallery template. The Live Content Preview add-on works on themes that follows or uses the WooCommerce standard way of displaying the gallery template. Therefore, it does not work. However, if I switch themes (default WordPress themes) it works. I would suggest reaching out to the support/developer of your theme and kindly ask them for guidance on how to use the default WooCommerce standard way of displaying the gallery template.”

Best regards Sven

Hello, I have been trying to update the WP Bakery Page Builder for a few weeks and I keep getting an update failed notification. Would you happen to know if there is something that might be causing this?

in your latest update I have not received revolution slider and wpbakery Plugins, please include plugins in your theme

We have been running BoxShop for several years and love the theme. But recently we have two problems. One is that the shopping cart won’t show a buy or purchase button on Mac (in both Chrome and Safari). You can fill out the credit card info but there is no button to complete the purchase.

2nd – for people not on Mac who try to purchase, the purchase will not go through. How do I fix this? Here is the site.

https://shop.texasnorml.org

Problem 1.

Thumbnail images not working when clicked. This is happing on product pages.

Here is a link to a page this is happening on:

https://textiles.dispirito.co.uk/product/apron-large-blue-flowers/

Problem 2

Product labels have a corner missing when the colour is changed. The top tight part of the background stays grey.

Product Sale Label Text Product Feature Label Text Product Out Of Stock Label Text

Here is a link to a page this is happening on:

https://textiles.dispirito.co.uk/product-category/shop-art/art-prints/

Hi, i am web developer. My customer want to build wordpress e-commerce website and i bought this theme but he cancel the job. I want to return this theme, i never use and my customer website is merinco.com.tr you can check this site.

Hello,

I am trying to activate slider revolution but the key i enter says it is already registered

Hello , I am planning to redesign my website with your theme . I am using MultiVendorX plugin on my site . Will your theme work for my site ?

I had the entire website looking all great until I updated it to the newest version! Missing banner images, logo missing and layout is all off now. So frustrating!

Hi, I’m working a lot on my website misterbilliard.com I change something using wpml, php 8.2.5 FPM application served by nginx

Now unfortunaly the template is corrupted, I updated it at last version, but it doesn’t work

Can you help me please? it’s very important

Thank you in advance

Hello,

I am having issues with menues, custom links and URLs.

I have changed the custom links to no longer have a link, but when you go onto a incognito browser, mobile phone or other browser the data hasn’t updated and it still has a clickable link.

This isn’t the case on my normal Google Chrome window.

https://spiderscylinders.com/ – is the website in question. Thanks

Problems with the pages the menu appears extra large I can’t enable it to look like the sample content that the website brings The other thing, the slide revolution adjusted it to all the measurements it has but on my screen it looks cut

i cant change any color in theme

Hi, I have updated to the latest version of the theme BOXSHOP. I am trying to set up a portfolio section and have some questions.

1. It hasn’t pulled across the content from my portfolio from my previous theme – how do I access all this content?

2. I have added some demo content to the portfolio section – but none of the images will link to the their content. Where do I edit this?

3. I have checked in ‘screen options’ but I cant see where I select ‘page options’.

Do you have any documentation that gives details of how to set up a portfolio?

Hi! Without any updates I just lost all my settings on my site. What could be the reason and how can I recover my old settings? Thank you

HI! I have a problem in the product pages: I have the main photo and the gallery images but if I click on an image in the gallery it is not displayed as the main image. As the main image, it always remains the one I set as the main image. What can I do to fix the problem?

Hi There,

Please check the following link for the live website we developed via theme.

https://mishrapedhaonline.com/

We have found an error due to Malware. Will send the scan report that we get from the server provider.

Can you help us with this, we are ready to pay extended support charges or any technical developer fees.

Looking forward to here from you.

Best regards, Dhaval

GoodMorining I have all ready bought this theme , but i have problem with editing ! its not possible to change anything from “theme options”