8649 comments found.
I am having issue with customizing my Header and Footer. When I go to an error: ” Settings have changed, you should save them! error(s) were found! warning(s) were found!”
I cannot change the logo or anything else. Any advise ?
Hi,
The header and footer work properly on our testing and clients’ sites without restrictions with the latest version of the theme. The case could be due to multiple factors on your site. Please make sure that you are using the latest version of the theme and all the theme pre-packed plugins should be updated as well > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy. Also please make sure that your server limits are according to the required limits > https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements. Moreover, it is recommended to recheck the issue by deactivating extra third-party plugins as well.
Best regards
If using Paid Membership Pro, and a different theme, am I able to isolate the ability to create courses to a paid membership? The documentation mentions checking a box on the registration form if interested in becoming an instructor but I don’t want this option visible. Members will register with a free account and if interested in creating courses will need to upgrade to the Instructor membership. Is this possible using the latest version of this plugin? Any responses appreciated.
Hello,
Courses can be created from only Admins or Instructor user roles, it doesn’t depend on the Paid Membership Pro. Only users with admin or Instructor user roles will be able to create courses in general
Regards
Be cool if there was a shortcode allowing me to place a form for instructors on a separate page available to Instructors as the last thing I’d want to do is have to manually assign this role to users.
The Course Builder is available only for Instructors and admins, there is no option to use shortcodes, because in this way anyone will be able to create courses and spam site
Regards
I understand what you’re saying but Paid Membership Pro uses roles allowing isolation/access based on that role. If I create a site for Doctors and I only want them to create courses then I have a Doctors membership. Visitors, non doctors, seeking a doctor can use their courses as a possible verifier over other doctors. These visitors, non-doctors, don’t need the option to create courses because if it’s available they’ll use it to create what essentially are ‘spam’ courses. Also why I’d charge a different price for Doctors vs non doctors. I’ll figure it out. Thanks!
Please kindly note that in our theme the Paid Membership Pro plugin is only for creating plans and subscriptions for courses with plans. The user roles of the LMS couldn’t be set based on the user roles of the Paid Membership Pro plugin by default. You can simply set the Instructor user role in the user’s section in wp-admin for those who can create courses on your site
Regards
Player is not working https://pasteboard.co/4rM7DJUtGEta.jpg
and lesson is not editing https://pasteboard.co/ciqpqJOYp2A3.jpg
vimeo videos is not player on
Hello,
This unexpected issue could be due to several factors. For the first please kindly make sure that your server limits are according to the theme required limits > https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements. After it, please make sure that you are using the latest version of the theme > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy, make sure that you updated all the theme pre-packed plugins as well under the appearance > install plugins section. For the Vimeo video, please make sure that you properly embedded the video link, for guideline please check > https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/how-to-add-a-video-to-the-lesson#vimeo-source-type
If you still have difficulties with the theme default settings and option, please let us know from our support site > Support and our support managers will kindly assist you
Best regards
Hello. everything is ok. Only the player does not play vimeo links. There is no problem with vimeo links. It works in another theme. not working in your theme
I wrote from ticket but no response
tickets/110157 you did answer ticket?
Your ticket will be checked and replied to as soon as possible
Regards
MasterStudy LMS Version: 3.0.11 plugin on the paid pro version of Masterstudy is not updating/installing… I have reinstalled the theme with the files from envato however this one plugin is not installing
Hello,
Please make sure that you activated the theme on your site > https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/theme-activation and make sure that you updated the theme to the latest version > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy. Only after the theme update you will be able to update all the pre-packed external plugins of the theme under the wp-admin > appearance > install plugins section
Best regards
This is the 2nd time I bought this theme. Demo courses are not currently loaded. What would be the reason
Hello,
Please make sure that your server limits are according to the theme required limits. The issue could be due to multiple factors, usually due to low server limits and due to extra third-party plugins as well. I recommend you contact us from our support site by providing more detail and wp-admin credentials, and our support managers will check your site
Regards
I wrote from ticket but no response
Apologies for the delay, we are currently experiencing a high volume of support requests. Your ticket was already replied to. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Regards
Attention: End of Support for Old Course Builder Dear users, support for the old Course Builder will be no longer available from July 15, 2023. Please, go to the new Course Builder to enjoy its up-to-date features. Pls tell the solutions of this problem.
Hello,
We apologize if this notification has caused any alarm or concern.. I can confirm that this is not a problem, this is just simple notification that reminds you about new course builder, we simply do not provide updates for the old course builder with newer versions of the LMS, you can keep continue to use old builder if you won’t update the plugin (but it is not recommended action). For details please kindly check the following topic > https://stylemixthemes.com/wp/masterstudy-lms-ending-support-for-legacy-course-creation/
Regards
What will happen to those of us who buy the zoom plugin, etc. Now we have to pay an annuity?
Hello,
The theme includes Zoom add-on and there is no need to pay extra by default. You can simply use it. For details > https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-zoom-video-conferencing
Regards
I asked for help with issues in the theme and you deleted it without responding. Not at all professional.
Hello,
By default, the comments section is primarily intended for pre-sales inquiries. If you are experiencing any difficulties with the theme’s default settings and options, we kindly request that you reach out to us through our contact form on the main portfolio page.
When contacting us, please provide detailed information regarding the issues you are facing, taking into account the latest version of the theme. Our managers will be more than happy to assist you in resolving any challenges you may be encountering. > https://themeforest.net/user/stylemixthemes
Best regards
I have Both elementor and wp bakery. Which One i have to use ?
Attention: End of Support for Old Course Builder Dear users, support for the old Course Builder will be no longer available from July 15, 2023. Please, go to the new Course Builder to enjoy its up-to-date features.
What is this you are using both or shifting?
We are highly recommend you to create backup of your site. Please activate both WPBakery Page Builder and Elementor plugins.
Note: Not all converted modules will be the same as they were in Visual Composer, due to some differences between plugins. But we will take care about almost all aspects of your content. After the patch we dont recommend to use both Builders, as it reflects on the site speed.
Hello,
You will need to use one page builder plugin. It depends on you, if you like Elementor, you can use Elementor, if you like WP Bakery you can use it. We have integrated both page builders to our theme. It is recommended to select the needed page builder option in the very first demo import process after the theme installation > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/import-the-demo-content
According to the Course Builder, this builder is for creating and editing courses in the theme, you can check it by simply creating a course. For details > https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/masterstudy-theme-manual-course-builder
Best regards
Hi,Kindly solve my ticket.It has been pending.Thanks
Hello,
We appreciate your patience regarding your ticket. Our team is working diligently to address the tickets in the queue, and we assure you that your ticket will be checked and responded to as soon as possible. We understand the importance of timely assistance and will make every effort to provide you with a prompt and satisfactory resolution. Thank you for your understanding and cooperation
Best regards
Well reply on ticket do not help.Pls start respond timely.Someone cannot business like this.
Our support managers do their best to check and reply as soon as possible. Sorry for any inconveniences
Regards
You people are also giving formal replies but not solving anything even in 24-48 hours.Your formal replies do not at all help.Timely solution required.Kindly increase your staff so that you can support timely.Only selling do not help.After support is also necessary.If you cannot support so many customers stop selling or hire more staff.
Apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Ticket Updated pls check.
kindly check my ticket urgently whole work is pending.
How many times I should say about this ticket.Give me number I will call and then remind.My whole work is pending still u people take 3-4 days in solving one ticket. Dont answer ticket in one shot.Making it a continuous process.Ticket id #Z52782 Very pathetic support.
check my ticket solve it.You are having such a lazy staff and support.Even public negative comments do not effect you.You people have become habitual of this.Even after repeated attempts from 4 days u are not solving the ticket.
Z52999 kindly solve this ticket urgently whole work is pending
SOLVE THIS TICKET,HOW MANY REMINDERS U NEED ITS URGENT MY WORK IS PENDING DUE TO SAME Z52999
Why you people are not solving this ticket? Its pending from 2 days.Z52999
I Need To Activate Language Translations Dropdown In Top Menu, I Installed Loco but in Menu Wedget I Found “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
I Need To Swetch Between Languages
Hello,
The Loco Translate is a plugin to translate static strings and include custom language translations by creating .po files, this plugin couldn’t be used to include a multi-language option in general. For making your site multi-language, you can use WPML plugin. The theme is ready for translations by default
Regards
I’m Useing “Polylang”. How Can I Translate Courses And Courses Categories?
You will need to check the static strings from the plugin itself if the plugin support themes, and plugin static strings translations options. For details, you will need to contact the plugin authors directly
Best regards
I installed the theme and it is very cumbersome. I checked the link and video you sent me. There is no problem in my settings. You send links and videos rather than solving the problem. It’s a fact that your theme is very slow and cumbersome. I send an e-mail for this, but you do not return, you only send videos and links.
Hi,
Please note, that your request doesn’t relate to the theme options. As the site performance and speed depend on several servers’ within the sites’ settings and network connection factors directly by default. We can only recommend you to have a look at the attached URL link below and follow recommendations and tips in order to speed up the site loading and performance -> https://stylemixthemes.com/wp/how-to-boost-wordpress-speed-and-performance/
In addition on our live demo sites, our developers used the following caching plugins -> Autoptimize, WP Super Cache and the advanced-cache.php module on the server
Moreover, kindly note that we are theme support members and we are not site optimizers. The site optimization is not a part of the item support according to the ThemeForest support policy -> https://themeforest.net/page/item_support_policy
Regards
here you are wrong. When 5 people enter the site, the server ram value becomes 4 cb. This has nothing to do with the server.
Your site performance depends directly on the power of your server configurations, the theme uses default users part of the WordPress platform
Regards
I intended to buy the look during the sales, but when I managed the amount, you had canceled the discount. Is there a discount soon?
Hello,
Unfortunately, there is no any discounts at the moment. You will be notified when there will be new discounts on Envato ThemeForest soon
Regards
Hello.. Is this theme support for midtrans payment gateway?
Hi,
There are four payment methods in the LMS by default. While if those won’t satisfy your personal requirments, you can use another payment method, you can simply activate the Woocommerce checkout (LMS settings > general > enable Woocommerce checkout), there won’t be any restrictions with the LMS platform if your wanted payment method supports the Woocommerce plugin. Here below you can find more about the Woocommerce payments > https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration#woocommerce-payments
Best regards
Hi, The courses page is showing the preview images a little blurry/pixelated. Do you know why? Screenshot: https://safenote.co/r/64a665611e7444@98355011
Can you help? It's been like this no matter what hi-res photos I use - on the course page it looks good, just not on the COURSES INDEX page. Thanks in advance!Site built with Elementor. Another screenshot: https://ufile.io/q7cpevij
Hello,
You will need to set image dimension size under the LMS settings > courses section and set Courses image size and save the settings > http://joxi.ru/Dr8bOYyCDjWPG2
Regards
Thanks for your reply. I tried that, set different sizes, finally tried maximum size, and still no change. It seems your theme/plugin has hardcoded somewhere this set size of 330×150 (as seen in second screenshot). Can you please check and advise how I can resolve this? https://postimg.cc/gallery/Kx99rF0
You need to make sure that thumbnail regeneration works properly on your site. For details, I recommend you check the following guideline > https://www.wpbeginner.com/plugins/regenerate-thumbnails-new-image-sizes-wordpress/
Regards
Hello, which demo build with WPBakery ?
Hello,
All demos are build with the WP Bakery page builder plugins. You can import any demo layout by selecting WP Bakery option when importing demo layout
Best regards
Hi, I’ve bought 2 license and I’m trying to activate one in a subdomain and I’m getting the message “Activation alert: cURL error 60: SSL certificate problem: certificate has expired” I’ve checked with my host and certificates are ok. Can you tell me what would be the problem? Thanks!
Hi,
The Curl errors refer to the server-side configurations. You need to contact your hosting provider team directly, the issue comes from your hosting provider.
In most cases, that kind of issue occurs because your server is blocked for external CURL calls. This needs to be checked with your hosting service since this configuration cannot be modified without administrator access to the machine. I’d suggest you get in touch with them and ask if there are any restrictions on CURL calls or even firewall rules to block outgoing requests like that.
Regards
Thank you so Much! I will do that!
I’m trying to create my first course. I’ve tried about ten times and every time I get to the “Add Curriculum” section and click on the “New Section” to edit and nothing happens. I can’t add a course because the app is not allowing me to complete them curriculum sections?
Hello,
Please kindly make sure that your server limits are according to the theme minimum required limits > https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements. The Course Curriculum adding works properly in our environment. It might be that the unexpected issue comes due to multiple factors, it could be from third-party plugins and blockers. It needs to check from the wp-admin area by inspecting the page console log and error logs as well. Could please contact us via our support site and we will be able to check your case in a deeper way > https://support.stylemixthemes.com/tickets/new
Best regards
I tried to upload the masterstduy api app plugin onto the theme and it keeps saying Failed: Plugin not found. I do not know whether I am supposed to unpack the zip file and upload a smaller file inside. I tried doing that it keeps giving the same failed message. Your zip file contains EVERYTHING, including purchase code documents, is there anyway to separate the plugin file that needs to be uploaded from everything else so we know what file we are uploading.
Hello,
You can use FTP and upload folder of the plugin under the wp-content > plugins folder manually. Or you can just copy the plugin place it somewhere and convert as .zip file the folder, after it, you can upload the .zip file of the plugin in the wp-admin > plugins section
Regards
ok. And am I uploading the ENTIRE folder the way its downloaded? Or is there a folder inside and what is the name of that folder. I am so sorry but there are zip files within zip files there and I am confused as to which specific zip file to upload.
You need to find the zip file or the folder with the name like masterstudy api app. Please note that in order to get this .zip you should purchase the MasterStudy mobile APP. The MobileApp zip will include the plugin .zip file. The theme .zip won’t include the MobileApp API plugin by default. If you have difficulties, please comment in the MobileApp comments section in CodeCanyon > https://codecanyon.net/item/masterstudy-lms-mobile-app-flutter-ios-android/27103832/comments
Best regards
I must say very very pathetic support.How someone can run his business without having ticket resolved for 3 days.If there is no proper support you must stop selling theme.Or increase your staff who can support within 2 days,From past 3 days demo import is not happening on theme but no one response.How someone can do some serious business on this theme.As on one replies on ticket timely that is the reason replying in forum.
Still the same error is coming.Looks like same problem still exists.Demo import do not happen.Always get stuck.
Kindly reply.My work is hampering from past 3 days.No demo import is happening.You people are not giving proper solution at all.
I dont know what is a problem why demo import has stopped happening at all.Giving lot of problem.Very difficult to run the business.check it urgently
Hello,
Sorry for the delay, we had a public holiday.
The issue with demo import could be due to multiple factors. It is recommended to install the theme on a completely fresh WordPress environment and all the server limits should be according to the minimal required limits > https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements. Your ticket is under checking stage at the moment and I informed to our support department directly. Please let us know of any news in your recently submitted ticket directly
Best regards
hi, I have updated on the ticket.Looks like in your demo import their is some serious problems.Check your theme.Its really giving many errors.
Hi,kindly check the ticket and reply.Such a pathetic situation is there that I have to come and remind in forum about ticket,I am not able to start any of my work.Kindly pay attention.
We have already responded to your ticket. We kindly request your understanding regarding any potential delays in our support manager’s response time. We are currently experiencing a high volume of tickets, resulting in a substantial queue. Please be assured that we value your patience and understanding, and we will address your ticket as soon as possible. Thank you for your cooperation and for appreciating the challenges we are currently facing. There is no need for you to remind in the comments board, as the comments section is mostly for pre-sale requests
All the best!
It looks still demo import problem is not solved.Its not allowing to update home page with elementor and giving error as files missing.It says your site do not have default kit.
Urgent Attention required.Kindly solve the ticket.Still there is a problem .
Please kindly re-check your ticket. The issue was due to the Elementor settings, which our support manager already described in your ticket, that the Elementor settings > Tools > General tab > “Recreate Kit.” resolved the issue on your site
Best regards
Hi Kindly correct my ticket urgently my work is pending Z52999
