8672 comments found.
Hello,
About a year ago, I contacted support regarding an issue that occurred after a theme update. The problem was the disappearance of the login button that allowed users to log in without leaving the current page — it used to open a pop-up form (modal) instead of redirecting to a separate login page.
At that time, support replied that the issue was not important and suggested that I could simply add a login button linked to the login page from the menu — as if I didn’t already know that workaround.
Now, I need to raise this again: Are we supposed to lose an existing feature after every update ? If I don’t have a dedicated technical team constantly monitoring the site, this login button could suddenly disappear , and I would lose many customers — simply because your support team believes such an issue is not worth to resolve.
I request that the original functionality (inline pop‑up login form without page redirection) be restored or officially confirmed as deprecated so I can plan accordingly.
Thank you.
Hello there!
Thank you for sharing your concerns.
Regarding the pop-up login functionality, over time the theme has shifted toward more standardized WordPress login flows to ensure better compatibility with plugins, security updates, and overall stability. Because of this, some earlier behaviors (like inline modal login) were adjusted.
At the moment, this specific functionality is not included in our current development priorities, mainly because most recent updates are focused on stability and adding new features. That said, we’ve noted your feedback, it’s definitely valuable and helps us better understand real use cases.
As an alternative, you might find the side profile menu helpful in improving the login experience: https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-settings/masterstudy-theme-manual-profiles#side-profile-menuIf this option doesn’t fully match your expectations, restoring the exact previous behavior would require some customization. In that case, development involvement would likely be needed.
If you’d prefer not to handle that yourself, our Digital Agency team can assist with implementing a tailored solution via the Hire Us option.
We appreciate your understanding.
Best regards,
I was not able to activate my license – I get “Activation alert: cURL error 7:” when i try to activate it. Could you please help? I have no way to see if i activated it in the past, could you please deactivate if there is one.
Hello there!
Thank you for reaching out.
We found that there were several inactive domains previously connected to your license. We have now removed one domain, so you should be able to activate the license on your new website.
Regarding the error “cURL error 7,” this is usually related to server configuration issues. We recommend contacting your hosting provider and asking them to check if outgoing connections (cURL requests) are properly enabled on your server.
If you need any further assistance, feel free to let us know.
Best regards,
when sudent complete the course then certificate button doesnot work what is the issue
certificates are not downloading not viewing https://learn.digilancer.com/wp-content/uploads/2026/04/certificates-are-not-downloading-or-viewing.png
Hello there!
Thank you for reaching us out!
Please check whether the “Issue a certificate upon completion of the course” option is enabled in the course settings.
If this setting is disabled, the certificate button may appear but will not work after the student completes the course.
Please refer to the screenshot below:
If the option is already enabled and the issue still remains, please let us know.
Best regards,
hi! , my license includes a domain that no longer exists. I need to deactivate the domain merywolfdesign.com because it’s no longer registered and has been cancelled. The domain maternidadyfitness is the one with the active license.
Hello there!
Thank you for reaching out.
According to Envato’s licensing policy, each license is valid for one live project only. This means a single license can be used for only one live domain at a time.
To prevent any potential misuse of the license, we’re unfortunately unable to deactivate the domain merywolfdesign.com while another active domain is already using the same license. Each separate project or domain requires its own license.
We appreciate your understanding. If you plan to use the theme on a different domain, you would need to purchase an additional license.
Please let us know if you have any questions — we’ll be happy to help.
Best regards,
Hello, I have different views in tablet mobile and desktop. With theme options I can see that it is possible to make some changes in desktop and mobile views but not in tablet. Any suggestion? Thank you!
Hello there!
Thank you for reaching us out!
I’m not entirely sure I follow what you’re trying to achieve. Could you please provide a bit more detail about which specific elements you are looking to change?
It would be a huge help if you could share some screenshots showing what you see now and what you’d like to adjust. This will help us understand exactly where the limitation is and how we can best guide you!
Best regards,
How can a multi-currency course platform be implemented?
Hello there!
Thank you for your question.
At the moment, multi-currency functionality is not supported in MasterStudy LMS.
That said, we have already received similar requests from other users. We would really appreciate it if you could vote for this feature and share your use case here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms/16206The more interest and feedback we receive, the higher the priority it will get from our product team.
Best regards,
Pre-Buy Query
If i buy this theme and use vimeo for my paid courses then in vimeo video setting which status i need to keep of video course link… 1. Unlisted, 2. Public, 3. Private, 4. Password, 5. Hide from Vimeo….as i have to then think of buying vimeo upgraded plans as per the status which ever is need to play video only for my customers who paid me for the service.
Awaiting your reply Thanks
Hello there!
Thank you for your interest in our theme.
It’s better to use the Unlisted option and secure your video with this setting https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/how-to-add-a-video-to-the-lesson#securing-video-lessons-in-masterstudy-lms-removing-youtube-and-vimeo-icons
Best regards,
Hi! The Zoom plugin isn’t working on my website. Meet works perfectly, but Zoom doesn’t, and I need it to work. I don’t get any specific error message when I try to configure it; the option simply doesn’t appear in the menu. The website says it’s an error on their end.
Hello there!
Thank you for reaching us out!
Kindly please ensure that you configured the addon correctly following the instruction https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-zoom-video-conferencing
If the issue still persists, please contact our support team for further investigation.
Best regards,
The problem persists, but I can’t submit a ticket. The website clearly states it’s a problem on our end. I’ve activated Zoom, but it won’t even let me configure it. I need this resolved urgently.
We have tested this on a clean installation without any third-party plugins or customizations, and the issue could not be reproduced. You can see an example in the screenshot provided.
However, on your website we can see multiple third-party plugins and customizations, which may be causing a conflict. Additionally, there is an error in your browser console that does not appear to be related to MasterStudy: https://img.lightshot.app/Z2ld1ZA5RCiP9yUSkrFFUQ.png
As a first step, please try disabling all third-party plugins (including LiteSpeed Cache and Elementor Pro) and switch from the child theme to the parent theme. We strongly recommend doing this on a staging/test site.
If the issue persists, a deeper investigation will be required, which can only be handled by our support team. If your support period has expired, you can renew it by following this guide: https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/how-to-get-support#extending-and-renewing-item-supportBest regards,
Hello, I purchased the MasterStudy theme on Envato Market (ThemeForest) and I need your help to deactivate my license on two domains. I no longer have access to these websites and cannot deactivate the license myself:
- monrepetiteurvirtuel.ga - eclatsdesign.com
Could you please deactivate the license on these two domains so I can reactivate it on my new websites?
Thank you very much for your help.
Hello there,
Thank you for your message.
We have unlinked one domain from your license, so you can now activate it on your new website.
Please note that according to Envato’s policy, one license can be used for only one end product (one live domain). If you need to use the theme on another live domain, a separate license will be required.
For future reference, you can also deactivate a license yourself by following this guide: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation
Let me know if you need any further assistance.
Best regards,
Hello
And thank you for your quick response.
However, I don’t understand why you only deactivated one license when my theme has two, and I asked you to deactivate both because I no longer have access.
Unfortunately, I no longer have access to deactivate it myself.
The license associated with the domain eclatsdesign.com has been overwritten, preventing me from deactivating the license I had activated on it.
We can see that previously two live domains were activated under your license. As mentioned earlier, according to Envato’s policy, only one live domain is allowed per license.
To avoid any confusion or potential misuse, we have deactivated only one domain based on your request.
If you have any further questions, please let me know.
Best regards,
Okay, so that means if I activate the second license on a domain I can request to deactivate the one I no longer have access to, is that right?
one license can be used for only one live domain. If you would like to use the theme on another domain, a separate license is required for each new live site.
Best regards,
Yes, but I activated the license on the active domain eclatsdesign.com. However, the website that was installed on it, and on which I activated the license, has been overwritten. This means I can no longer access the website’s admin panel to deactivate the license, but the domain itself is still active. I want to deactivate this license on that domain so I can use it on another active domain; that’s what I’m asking.
Thank you for the clarification. I understand your situation.
To help you, we have already deactivated one domain from your license so you can activate it on a new live website.
Unfortunately, we won’t be able to deactivate the second domain. This is to prevent potential misuse and to stay in line with Envato’s licensing policy.
If you’d like to use the theme on another live domain, a separate license would be required.
Thank you for your understanding, and please let me know if you need any further assistance.
Best regards,
Thanks for the great theme. I have purchased several licenses. Does this theme support PHP 8.5?
Hello there!
Thank you for reaching us out!
We’re really glad to hear that you like our theme — thank you for your support! If you have a moment, we’d truly appreciate a 5* review here: https://www.reviews.io/company-reviews/store/stylemixthemes
Regarding your question, the theme has not yet been fully tested for compatibility with PHP 8.5, but we are currently working on it. Once the testing is completed, we will share an update in the theme changelog.
Best regards,
How can I Assign Quiz or Assignment to a Particular Group that bought a Course? How can I also Send a message to a Particular Group too? What should the structure of Excel/CSV File for Group before importing?
Hello there!
Thank you for reaching us out!
I’m not sure I fully understood your question.
Course content, including quizzes and assignments, becomes available automatically after the course is purchased. If you need to manually add students to a course, you can do that via Manage Students, following this guide:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/manage-students-by-admin
Also, once students are enrolled, they should receive an automatic notification. You can manage automated emails through the Email Manager here:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-email-manager
You may also find the Group Courses feature useful. More details here:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-group-courses
If I misunderstood your case, please describe your exact scenario in a bit more detail, and I’ll be happy to clarify.
Best regards,
I am an Instructor in a Course, I have so many Assignments submitted by my student, I want my Co-Instructor to be able to assist in the Marking. I want both of us to Mark the Assignments. How can I make this possible? Thank you
Hello there!
Thank you for reaching us out!
At the moment, both the instructor and co-instructor can review and mark assignments only if those assignments were created by them.
If you would like to change this behavior (for example, allow shared access to all assignments regardless of who created them), we recommend submitting a feature request here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms
Our product managers regularly review requests, and if this is in demand among users, they may consider adding it in future updates.
Best regards,
Hello,
I am planning to build a secure LMS (Learning Management System) where students can purchase courses and access video content exclusively through a web browser or mobile application.
I have a few important questions regarding your theme’s capabilities:
- Can your theme support a secure, paid course system with restricted access per user? - What measures are in place to protect video content from downloading or unauthorized access? - Does your solution include any form of anti-download or anti-screen recording protection? - How are videos typically handled and secured within your system? – Are they hosted on the same server? – Can they be stored on an external FTP? – Do you support integration with third-party video hosting platforms (e.g., secure streaming services)? – Is integration with cloud storage services like Amazon S3 or compatible providers supported?
Security and content protection are critical for this project, so I would appreciate detailed clarification on these points.
Thank you for your time and support.
Kind regards
Hello there!
Thank you for your detailed questions — happy to clarify.
Yes, the system supports a secure paid course model. Only students who have purchased a course can access it, unless you explicitly make the course free or provide trial lessons.
Regarding content protection, there are no built-in features to prevent downloading or screen recording. However, this can be implemented using third-party plugins or external services.
As for video handling, by default videos are hosted on your website server. That said, we strongly recommend using platforms like YouTube or Vimeo to avoid quickly filling up your server storage and to ensure better performance.
There is no native integration with cloud storage services like Amazon S3. However, this can be achieved using third-party plugins or through custom development if needed.
If you have specific security requirements, we can also advise on possible setups.
Best regards,
The customer is purchasing with a credit card. After purchasing, they don’t return to the video page. They go back to the announcement page. What s problem?
Hello there,
Thank you for reaching us out!
We’re not sure we fully understood your request.
Could you please describe the issue in a bit more detail, ideally with screenshots? That will help us better understand the flow and identify what might be causing the problem.
Best regards,
He/She became a member. He/She purchased the course with a CREDIT CARD. The course did not automatically start after the purchase.
Please make sure that the order status is set to “Completed”, as the course access is usually granted only after the payment is fully completed.
If the issue still persists, it would be necessary to check the settings directly on your website. In this case, please contact our support team so they can investigate it further for you.
Best regards,
I’m explaining it correctly, but you didn’t understand. The student pays with a credit card. Shouldn’t the video of the course automatically start playing? Why do I need to approve it from the admin panel?
??
Thank you for the clarification. I understand your concern.
Not all payment gateways automatically change the order status after a successful payment. Some of them require manual verification, which is why you may need to approve the order from the admin panel.
In general, once the payment is completed and the order status is marked as “Completed”, the system triggers access automatically and the student should be able to start the course without any additional steps.
If this is not happening on your website, then something in your specific setup may be interfering with the process. In that case, we would need to check your site directly.
Please submit a request to our support team and provide WP admin access so they can properly investigate the issue: https://support.stylemixthemes.com/tickets/new
Best regards,
Thank you for the information. If I pay with a credit card, can’t the training start automatically without my intervention? I can approve bank transfers or wire transfers. However, if I pay with a credit card, can’t the training start automatically without my intervention? The member registered, paid with a credit card, and started the training. Isn’t this possible automatically?
It depends on the payment method you’re using. In many cases, the order status will change to “Completed” automatically once the payment is successful.
However, if your payment gateway keeps orders in a “Processing” state (which can happen with certain methods), the student won’t get access until the status is changed to “Completed.” If that happens, you can actually use a third-party plugin designed to automatically mark orders as “Completed” for digital products. This would ensure your students get immediate access without any manual work on your end.
Best regards,
Hello,
I hope you are doing well.
Video course preview feature is exist or not?
Thank you
Hello there,
Thank you for your question!
The video course preview feature is available in the MasterStudy Pro Plus plugin, which is sold separately.
You can find more details about the plugin and its features here: https://stylemixthemes.com/wordpress-lms-plugin/If you have any other questions, feel free to ask.
Best regards,
Hi, I am a little bit confused, I need to use Question Media Addon, you said that I should buy the pro plus, but I can’t find it anywhere on your website, there is only subscription theme, any help with that? Regards.
Hello there!
Thank you for reaching us out!
Yes, the Question Media Addon is exclusive to the MasterStudy LMS Pro Plus plugin, which is a standalone product separate from our theme.
You can purchase the plugin here: https://stylemixthemes.com/wordpress-lms-plugin/pricing/ Once you have the Pro Plus version installed, you can follow these instructions to activate the addon and start adding media to your questions: https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/question-media-addonLet me know if you have any other questions while getting that set up!
Best regards,
Pre-sales questions about MasterStudy LMS + WooCommerce integration and migration
Hello,
We are evaluating the purchase of a lifetime license of MasterStudy LMS and I would like to clarify a few important technical aspects before proceeding.
We currently run an e-learning platform based on Moodle, integrated with WooCommerce through Edwiser Bridge. Our goal is to completely replace both Moodle and Edwiser Bridge using MasterStudy LMS.
We already had the opportunity to test your plugin through the MasterStudy Education Theme (Item Purchase Code: abd11ed9-2003-4232-b0f8-8f26fd0f5477), so we are familiar with its general workflow.
Our website: https://elform.it/ Example course page (WooCommerce product): https://elform.it/corso/master-in-gestione-del-rischio-in-sanita/All our courses are currently structured as WooCommerce products, and we would like to keep this setup unchanged.
We would like to clarify the following:
1. WooCommerce product integration After installing MasterStudy LMS, is it possible to link a course directly inside the WooCommerce product page (backend), through a dedicated section similar to the one available in your theme (e.g. “Course Link / URL / Button text”)?
2. Using WooCommerce as checkout Can WooCommerce be used as the checkout system while maintaining correct synchronization between:
- purchase
- course access
- user enrollment
3. “Subscription” addon (installment payments) We noticed that your plugin includes an addon called “Subscription” (available in the PLUS package), which allows selling courses in installments.
Is it possible to use this installment payment system together with WooCommerce checkout? Or is this feature only available through the native MasterStudy checkout?
4. Existing users and course access migration We already have an active platform with many users who purchased courses and currently access them via Moodle.
When migrating to MasterStudy LMS, we will recreate the same courses, but we need to assign each existing user to the correct courses they have already purchased.
Is there a way to import:
- users
- and their course enrollments
for example via CSV or another bulk method?
We want to avoid a manual assignment process, as it would be extremely time-consuming given the number of users and courses.
Could you please clarify what is the recommended approach for this type of migration?
Thank you in advance for your support.
Best regards, Fabio Baldanello
Hello Fabio,
Thank you for reaching out and for considering MasterStudy LMS for your project! It is great to hear that you are already familiar with our theme and workflow. I would be happy to clarify these technical points for you.
1. We updated our architecture to move away from duplicating courses as WooCommerce products. This was done to optimize performance and provide a much cleaner user experience. However, you can still absolutely display your courses within the WooCommerce shop page. You can find the details on how to manage this integration here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration#display-courses-on-woocommerce-shop-page2. Yes, MasterStudy LMS integrates fully with the WooCommerce checkout system. When a student purchases a course through your WooCommerce Checkout, the system handles the synchronization automatically. Once the payment is marked as “Completed” in WooCommerce Orders, the student is automatically granted access to the course content.
3. MasterStudy offers two types of subscription models: our Native Subscription (included in the Pro Plus package) and the Paid Memberships Pro integration. It is important to note that both of these methods use their own native payment gateways and operate independently of the WooCommerce checkout process. If you need integration of our Native Subscription with WooCommerce, you can vote for the idea and leave your comment here https://stylemixthemes.cnflx.io/boards/masterstudy-lms/24437 The more votes, the faster our product manager will investigate this opportunity.
4. You can definitely migrate your users without having to assign them manually. My recommendation is a two-step approach. First, use a third-party WordPress user import plugin to bring your Moodle users into your new WordPress site so their accounts are added without loosing access detials. Second, you can use our built-in CSV import tool to bulk-enroll those users into their specific courses. You can find the guide for importing student lists here: https://docs.stylemixthemes.com/masterstudy-lms/lms-course-features/manage-students-by-admin#importing-student-list-csvPlease keep in mind that while this will migrate the users and their access, their specific course progress will not be preserved in the move.
I hope this helps you finalize your migration plan! If you have any other technical questions, please feel free to ask.
Best regards,
Hi, in the Assignment section, students can currently only type answers. I was wondering if there was a possibility to include checkboxes, dropdowns, you know, fields you usually find in a form. That would be super helpful. Thanks
Hello there!
The Assignment section is designed to be a tool for students to write out their own unique answers manually and demonstrate their knowledge in an open-ended format.
Because of that, we don’t have built-in form elements like checkboxes or dropdowns for that module. If you’re looking for that kind of interaction, it sounds like you might actually want to use the Quiz module instead, which is perfect for structured questions like that.
Could you please share your specific workflow or why you feel you need those fields for an assignment? I’d love to understand more about what you’re trying to achieve so I can suggest the best approach for you!
Looking forward to your reply!
Best regards,
Thank you for your quick response. Specifically, we are looking for a way for students to provide certain responses, i.e., 1. Acknowledge they have read a text/document (via a checkbox) and/or 2. Provide information based on a set list of answers, e.g. What type of literature do you prefer? - fiction - non-fiction - drama - poetry
While I’m aware that this could possibly be done via a quiz, it is not something we need graded, and furthermore, I’m not sure how to make the 2nd example work in a quiz setting. (where you have to select the correct answers)
It doesn’t necessarily have to sit in the Assignment section, just something that allows us the ability to write questions and provide selected responses, like you would when filling out a form.
Hope that helps!
Thank you so much for the feedback! It sounds like you’re looking for a survey or information-gathering tool, which is a great point.
While we don’t have a specific “form” or “survey” module currently, we would love to hear more about this from our users. Please feel free to post your request for this new feature on our Feature Request Board here: https://stylemixthemes.cnflx.io/boards/masterstudy-lmsThis is where we collect ideas for future updates, and if a feature gets enough interest from other users, our product team will definitely consider adding it to the roadmap. Your input is really helpful in shaping the platform’s future!
Best regards,
Thank you. Hopefully, this will garner enough interest to be considered for inclusion in future updates. I tried embedding a form for this purpose, but some users skipped it, and there’s no way to check whether the form was filled out. Matching the external form to the correct user was challenging. For now, I just have to be content with the ‘open-ended’ way.
I’ve shared your feedback and this specific use case directly with our product managers. Hopefully, we’ll see more integrated “survey-style” fields in a future update!
Thanks again for the input, and let me know if there’s anything else I can help with!
Best regards,
After the new update course builder is not loading showing white screen. Please check and update it
Hello there!
Thank you for reaching us out!
Everything is working correctly on our end. Need to check your site environment. Could you please try to deactivate your cache plugin and clear server and browser cache? If that doesn’t fix it, try deactivating your other third-party plugins and customizations as well.
If the white screen persists, please check your browser console or your debug logs for any specific error messages and send them over to us so we can investigate further.
Best regards,
I added a diagnostic logger in template_redirect that dumps the main query for this URL. Here is the relevant CFC_COURSE_404_DEBUG output when requesting /courses/game-development-foundations/:
stm-courses = game-development-foundations in query_vars
stm_cpt_registered = 1 and stm_cpt_query_var = stm-courses
But post_type is empty, name is empty, and is_singular is false
The main SQL query is a generic WPML posts query (for post_type = ‘post’) instead of a single stm-courses lookup.
So WordPress is seeing the stm-courses slug as a query var, and the CPT is registered, but the main query never becomes a single stm-courses post for /courses/ slug / when WPML is active. As a temporary workaround, I’ve added a small mu-plugin that, on template_redirect, checks for /courses/slug/, looks up the corresponding stm-courses post by post_name, and replaces $wp_query->queried_object with that post. This makes the course page render correctly with header/footer, but obviously it’s just a shim. Questions:
Is there an official way (or known issue) for ensuring single stm-courses URLs under /courses/ stm-courses / resolve correctly when WPML is active?
Can you provide a code snippet or guidance so that the core MasterStudy rewrite/query logic reliably sets post_type = stm-courses and name = <slug> for these URLs, without needing a custom mu-plugin?
I’m happy to provide full debug.log snippets, theme/plugin versions, and a staging login if needed.
Hello there!
Thank you for reaching us out!
Generally, for the URLs to resolve correctly, you need to make sure that the main Courses page is fully translated and that you have selected the version of that page in your default language within the LMS Settings. It’s also crucial that the slug itself is correctly translated inside the WPML settings so the system knows how to handle the /courses/ path in different languages.
Since these types of query conflicts can be quite specific to your site’s environment and WPML setup, I can’t provide a full step-by-step guide or a custom code snippet here. If you need a more detailed investigation or a permanent fix for this logic, I’d recommend reaching out to our support portal and opening a ticket. Our agents will be able to look into your specific configuration and provide the necessary guidance to get this resolved properly. You can get in touch with them here: https://support.stylemixthemes.com/tickets/new
Best regards,
