7663 comments found.
new students, they wrote their names wrong, now the certificate is with the wrong name and they have already corrected it, but the certificate is not modified as it was at the beginning. If this change is for security reasons, the teacher should have the possibility to correct the names on the certificate. But we cannot leave this option 100% because the student, at least when it is the first time, does not pay much attention to that topic.
IS there any way to make the lesson content use more of the screen? The content has a HUGE border around it on higher resolution monitors – If I add an image into a text lesson it defaults to 400PX wide.. and then if I change the 400PX width to 100% the image does not fill the size of the lesson screen… (seems to be maximum width 860px !) which is still tiny. Even on a 1920×1080 screen i would want the images to have less border around them.
Hello team, Register and Login form doesn’t work Errog log public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/lms/classes/templates.php(132): include()
public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/lms/classes/templates.php(140): STM_LMS_Templates::load_lms_template(‘global/buy-butt…’, Array)
public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/stm-lms-templates/global/buy-button.php(9): STM_LMS_Templates::show_lms_template(‘global/buy-butt…’, Array)
public_html/wp-content/plugins/masterstudy-lms-learning-ma in /home/dortkar1/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/stm-lms-templates/global/buy-button/mixed.php on line 16
Hello,
Thank you for reaching out!
We could add questions to the quizzes in our testing environments.
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.25
MasterStudy LMS Plugin v3.1.14
MasterStudy LMS Pro Plugin v4.2.1
If the theme has not been updated to the latest version, please follow the manual below to update it:
Kind regards
Hi, i have a pre-sale question please. What is the difference between Master Study (from here : https://stylemixthemes.com/wordpress-lms-plugin/) and the Masterstudy – Education WordPress Theme (from Themeforest) ?
Is there any difference on features ?
thanks
Hello,
Thank you for reaching out!
The Theme includes MasterStudy LMS pro plugin.
If you purchase the MasterStudy LMS plugin separately, it includes additional addons such as Email branding, Google meet, Coming soon courses. The Plugin also includes free starter theme if you are starting the project from the scratch.
Kind regards
Hello StylemixThemes Support,
I hope all is well.
I am planning to use the Masterstudy-Education WordPress theme to create a commercial marketplace where multiple tutors or clients can buy or sell their courses or provide live classes.
I, as the administrator, will charge a commission and offer a membership plan.
Would a regular licence be sufficient for this use case?
I am only using the theme for a single site or domain.
Please clarify the licencing terms to ensure I am compliant. I am confused when I read the Envato licence terms.
I am ready to purchase the theme once this confusion is resolved. Thanks
Hello,
Thank you for reaching out!
The regular license is suitable for your business needs.
Kind regards
1. I cant activate the addons on my site 2. Can I register students ti a course wtihout the membership plugin
Hello,
Thank you for reaching out!
1. Please ensure that you have activated the MasterStudy Theme with the purchase code. Otherwise, the addons will be disabled.
2. Users can enroll in the courses without a membership system.
Kind regards
I wrote many times. I wrote it in the ticket. You are not solving the problem. Not 100 people enter the site a day. I have 8 CB ram server. But the site is very slow. You send me a video as an answer and say there is no problem. Then what is the problem?
Hello,
Thank you for reaching out!
Please provide Log files on your ticket and our agents will review them with developers.
Kind regards
i wrote support but you did not turn
ticket Z59738
Due to high volume of the tickets the response time is delayed.
Your ticket already assigned to our agent and you will get updated soon.
Kind regards
Z59849 please response my ticket
Hello,
Thank you for reaching out!
We assigned your ticket to our agents and you will get an update soon.
Kind regards
Hi, can you share me the shortcode for enrolled courses, we need to use it somewhere else for students but we dont see it anywhere, any guide will be helpful if we can have related courses enrollment shortcode for students.
We have sent many inquiries and have not received a response yet. The ticket numbers are: #Z59488 ، #Z59688 ، #Z59689
Hello,
Thank you for reaching out!
Due to the high volume of tickets, response time is delayed. We have assigned tickets to the agents and you will be updated soon.
Kind regards
Hello, I want to ask , regarding the certificate received by the student, so the name in the certificate display cannot be changed (which is in the blob:https://domain.com/xxxxxxxxx),
so if students change the name on their profile the name printed on the certificate does not change,
and this causes differences in the recipient of the certificate stated on the certificate and when checking/validating the certificate code there is a difference in the owner of the certificate,
In the initial version, when I bought this theme, the name on the certificate automatically changed if there were changes to the student profile. Thank you
Hello,
Thank you for reaching out!
This is the default behavior of the LMS system. There was a request to prevent students from generating certificates using different names. That is why the certificate will be issued with the initially created First and Last name.
Kind regards
Thanks for the explanation,
1, What if the student enters the name incorrectly, and the certificate has already been created?
Is there a way from the website admin side to change the certificate name?
Currently site administrator cannot modify certificate of the students.
We are going to review this behavior and make it optional in future releases.
Kind regards
Okay, I think locking the certificate name is good if the reason is as you explained before, and I hope that in the next update at least the website administrator will be able to change it.
thankyou.
Show sidebar info on mobile. I can´t see the sidebar info on mobile which I have created in widgets. How can I do it? Thank you, regards, Itxaso
Hello,
Thank you for reaching out!
Could you please provide the link to the page with sidebars? We will review the structure for further assistance.
Kind regards
Can you apply the following CSS in theme options > Custom CSS section:
@media (max-width: 767px) { body.woocommerce-shop .hidden-sm.hidden-xs { display: flex !important } }
It should display a sidebar on mobile view as well.
Kind regards
Yes!!! thank you very much. It is working now
The Appearance > Theme File Edit setting disappeared after installing the theme. How can I access this?
I also got Mailhimp API but, how to create MailChimp List ID?
Hello,
Thank you for reaching out!
The theme settings can be adjusted from Dashboard > Theme options.
The List ID can be found from MailChimp directly by creating an Audience.
Kind regards
Thanks for your answer. But unfortunately, the solution suggestion you gave points to configurations that are valid for MS LMS settings. However, after installation, I could not find the Appearance > Theme Editor settings, which should be under the WordPress admin menu. How can I access theme files from the admin panel?
Hello,
Please open theme options from Dashboard > Theme options section not from WordPress appearance. The theme options will be available after importing demo content:
If you cannot get a MailChimp List ID, please follow their manual or contact their support directly:
https://mailchimp.com/help/find-audience-id/
If you have more questions regarding theme settings, please open tickets in our support system for further assistance:
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Kind regards
since the last couple updates, the Courses’ styles were not able to activate, it’s only udemy.. and the other two default and classic are broken and shows “There has been a critical error on this website.” I thought it was some plugin or an update on my side, I tried the theme on plain wordpress for testing, it’s the same!
we’re dying here, and even udemy takes a whole endless empty margin on the right !
Hello,
Thank you for reaching out!
We could add questions to the quizzes in our testing environments.
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.23
MasterStudy LMS Plugin v3.1.12
MasterStudy LMS Pro Plugin v4.1.6
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists it is required to check debug logs.
Kind regards
actually it’s the latest version and all the requirements are met!
The scroll on the right side may occur due to custom header or footer template. To solve the case try applying the following CSS in Dashboard > Theme Options > Custom CSS section:
body.single-stm-courses, body.stm-lms-user-account, html.stm-lms-lesson-opened body { display: block !important; overflow: hidden; }
For critical error, it is required to check debug logs with hosting provider.
Kind regards
Hello, having the same problem as meena_momand. Every plugin is up to date and all system requirements are green. I noticed while searching for a resolution that if I disable Woocommerce from the plugins, every courses are loading properly. Once I active it again, I got an error 500 on the console and infinite loading as explained by meena_momand. The problem seems to disappear also if not logged in.
thanks in advance.
Hello,
Thank you for reaching out!
The case of “meena_momand” occurred due to the Polylang plugin which is not compatible with the theme.
The WooComerce is a compatible plugin with the Masterstudy Theme. Please try disabling other plugins except for WooCommerce and bundled plugins.
Kind regards
Everything is working again when I disable Jetpack. Woocommerce works as well. Thanks a lot.
Hi, Our student are not able to see their enrolled courses, its going to infinite loading, we dont know whats the issue, m developer have no access to submit ticket, could let me know how can i handle this from my end.
Hello,
Thank you for reaching out!
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.23
MasterStudy LMS Plugin v3.1.12
MasterStudy LMS Pro Plugin v4.1.6
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists, it may be necessary to temporarily disable third-party plugins in order to identify the root cause of the issue.
Kind regards
Could you reply our ticket #Z59527, many thanks, its in the same regard with more details on the issue
We assigned ticket to the agent and you will get updated soon.
Kind regards
Здравствуйте. Вы планируете менять дизайн блога или его можно как-то изменить? На мой взгляд он не очень привлекательный и немного устаревший
Hello,
Thank you for reaching out!
I don’t believe we have immediate plans for that, but I want to encourage you to suggest it on our public board here, so that the product team takes it into consideration:
https://stylemixthemes.cnflx.io/boards/masterstudy-lms
Kind regards
Course builder not working, everytime I want to add a new course it takes me to “404 page error The page you are looking for does not exist.” Please help now, how do I fix this?
Hello,
Thank you for reaching out!
Please be sure that the permalinks are set up as Post name (/ postname /).
You can do that through Dashboard > Settings > Permalinks.
If the problem persists after resaving permalinks, open ticket in our support platform for further assistance.
Kind regards
I purchased this item a while ago and installed it on a domain that is now expired. And I no longer have access to that domain to deactivate the theme. My license support has also expired. Is there any possible way to remove the old domain association or resolve this situation?
Hello,
Thank you for reaching out!
We have reset the domains that are currently unavailable. You can now activate the theme on a single live site.
Kind regards
Any upcoming plans to support setting max enrolled students for a course? That’s the only thing missing and preventing me from purchasing this wonderful LMS theme.
Hello,
We appreciate your interest in our theme and LMS.
We have a similar task in our public roadmap:
https://stylemixthemes.cnflx.io/boards/masterstudy-lms?category=608/16202
Please vote on it to consider it in future releases.
Kind regards
