253 comments found.
Cannot show apple pay / google pay button at the product list when i using mobile phone.
Hi shing1223,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, if I have made some changes to the theme, will it be over written when there is an update to the theme?
Thanks
Hi irismo1661,
If you change the code or anything in the original folder/file ( without using the child theme ), it will be lost after updating the theme.
You should transfer them to the child theme or backup your site before updating the Jaroti theme
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, I have a question. Can I use this theme for two site? Or I need to buy the theme again when I build the second site. Looking forward to your reply. Thank you very much
Hi ndrdleona,
Each license is only used for one website. Please read ThemeForest’s policy https://themeforest.net/licenses/standard. You should buy another license if you use the Jaroti theme on another site
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there.
I couldnt find to change delivery & returns part. I am changing wocommers delivery details but it is not changing.
here that part details which i want to change
We have a number of Home Delivery services available to you. Availability of these options will be shown at checkout.
DELİVERY SERVİCE DESCRİPTİON PLEASE NOTE PRİCE Standard Within 3-4 working days (07:00 – 19:30hrs) Weekdays Only (only applies to orders placed before 6pm) $3.95 Express Delivery Next Working Day (08:00 – 18:00hrs) Weekdays Only, applies to orders placed before 4pm Mon-Thurs, before 3pm on Fri & before 2pm on Sat (no Sunday deliveries) $5.95 Premium Delivery – DPD Next Working Day (07:00 – 19:30hrs) Weekdays Only, applies to orders placed before 4pm Monday-Thursday. (Orders placed after 4pm Thur – Sunday before 1pm, will be delivered Monday) $6.95 Large Parcel Delivery Within 3-5 working days (07:00 – 19:30hrs) Weekdays Only (only applies to orders placed before 6pm) $14.95 Premium Saturday Delivery Saturday Delivery (07:00 – 19:30hrs) Delivered Saturday with a 1 Hour delivery slot and Tracking. (only applies to orders placed on Friday before 2pm) $7.95 Premium Sunday Delivery Sunday Delivery (07:00 – 19:30hrs) Delivered Sunday with a 1 Hour delivery slot and Tracking. (only applies to orders placed on Friday before 2pm) $7.95
Hi honemliturk,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
The theme importer does not import the Rev slider for Home 6
Hi stepaheaddigital,
You can find the slider in wp-content/plugins/themesky/importer/data/revslider and import it into Slider Revolution.
If it does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hiya, hope you’re well. I have uploaded a logo on the theme, but the logo is not being centred in the correct position of the header. Why is this? Here is the reference, www.treasuresofilm.com
Hi Zeinnow,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there,
I’m trying to amend the shipping options that display on the individual product page. I’m used to amending shipping options via the woocommerce shipping settings, but I see that there are no shipping options set up in there.
Where can I go to amend the shipping options available to my customers?
Otherwise, great theme thank you!
Hi glidergoesdutch1,
You try to read the document at the link https://woocommerce.com/document/setting-up-shipping-zones/ so informaiton.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi! How do i activate slider revolution?
Hi shisus19,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
Best regards,
Hi, I want to know if this theme supports RTL direction as it’s not shown in the demo theme. Thank you
Hi rawdaalsakka,
Unfortunately, we don’t have demo for RTL. But don’t worry, many websites are using our theme in RTL.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello. I want to know if when I install this theme I lose the content of my website, that is, the blog themes, merchandise and texts.
Hi juliav49,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, the fonts are not matching with the fonts that are in the theme editor. .
Where do i open a support ticket
Thanks in advance
Hi Zetafp,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I tried your theme on responsive view for smartphones and the language & currency switchers disapeared. I would like to know if your theme is able to show language & currency switchers on responsive mode? Thanks
Hi nino59,
The header language and the heaer currency will be displayed here – https://www.awesomescreenshot.com/image/41731382?key=013d52431e80ca9814b28491e2f5081e
Please read the article at the link https://skygroup.ticksy.com/article/11782/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello dear… I need to change some colors on my web… Also need to activate main slider…
But have not clear idea how to do this. Please help me to do this. Thank you
Hi prasadforbiz,
1) You go to Theme Options > Color Scheme > change your colors
2) Please read the document at the link https://docs.theme-sky.com/jaroti/#using-rev-slider
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Dear Team,
Clicking on Add to cart on Single Product page is not updating quantity in cart icon on Header, It get updated only after refreshing page. We have checked it after disabling plugin too. but no luck.
Kindly help
Hi inforbellaire,
Please update the Jarot theme latest version and check this problem again.
Version 1.0.5 - 14 Jul 2023 - Tweak: compatible with Elementor 3.14.1 - Tweak: compatible with WooCommerce 7.8.2
If it does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello. Before buying Jaroti theme, I want to know if WPML plugin comes with the theme or if I need to buy it first to apply then. Thank you very much. Regards.
Hi emilianobora,
The Jaroti theme is compatible with the WPML plugin. But you must buy it to use for your translation.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
hello, I would like to ask, I install jaroti separately and then jaroti-child, I go to customize the jaroti template and it doesn’t load completely or doesn’t even want to load, how to fix it?
Hi stachtomas11,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Im trying to edit the length of the header to better accommodate my logo however it seems that the header cannot be selected and edited
Hi dilbertdesigns,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi Im trying to edit the theme but its not happening. Please help me in this regard
Hi miniklubuddhav,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello support, I bought this theme, but I have a problem using it, the user interface no longer appears, while I have no problem navigating in the administration of the site. However, the import of the demo went well. Can you help me solve the problem? thank
Hi gauthier13,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, in the blog the search engine only looks for products and does not look for posts, what can I do?
Hi djoako22,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
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