Hi There

We are unable to address the exact issue based on the provided information. To assist you better, could you please:

Provide more details about the specific issue you’re experiencing.

Share some screenshots or a short screen recording showing the missing “Heritage Options” tab or any other issues you’re encountering.

For any further queries or concerns, please feel free to send your request directly to us via email at support@wedesignthemes.com. This will allow us to prioritize your request and assist you more efficiently

Thank you!

Hi.,

Thank you for your patience. We have resolved the tabs issue on the travel page. Kindly check the page now. You can proceed with purchasing the theme, and if you face any difficulties during setup or configuration, please don’t hesitate to contact us. We’re always happy to assist you!

I appreciate your support let me ask my client to buy and if we face any issues, I will contact you. just need one more clarification did you update the theme on Themeforest too as it’s still showing as last updated on 20 Aug 2024

Hi There.,

Thank you for your kind appreciation. We’ve updated the theme and have already submitted it to ThemeForest today. It should be available for update by tomorrow.

You can go ahead with the purchase and share your purchase code with us. Once we receive it, we will promptly send you the updated file.

If you have any further questions or requests, feel free to reach out to us directly at support@wedesignthemes.com.

Thank you!

what happened? i need an answer please

Hi.,

Thank you for reaching out to us with your questions!

1. Our theme uses the WP Hotel Booking plugin for its functionality and compatibility.
2. The images displayed in the demo are not included for download due to copyright restrictions. If you wish to use the demo images, we can provide links to purchase the necessary licenses.

To assist you, we do include gray placeholder images within the theme. These placeholders can be easily replaced with your own visuals. Most of our demo images are sourced from Shutterstock.

Please feel free to contact us if you have any more questions!

Please send your request to us directly at this email support@wedesignthemes.com

Hi.,

We have integrated the WP Hotel Booking and WP Travel Engine plugins for hotel search and booking features. These plugins allow you to add additional categories and extra charges to your rooms, as shown in the screenshot. Please refer to the details and consider purchasing the theme. If you face any difficulties, we’ll be happy to assist you.

Thank you!

Hi There.,

Thanks for contacting us and being interested in our theme !!

Unfortunately, we don’t offer the feature to include flight search functionality. You may explore third-party plugins to fulfill your specific requirements

Hi There.,

Thanks for contacting us and being interested in our theme !!

Unfortunately, we don’t offer the feature to include flight search functionality. You may explore third-party plugins to fulfill your specific requirements

Hi.,

Thank you for reaching out to us and expressing your interest in our theme.

Kindly refer to the below link to access the demo request( Backend access) for this theme:

Example video for how to open the Admin panel: https://recordit.co/pzTpuAb8vw

Note: if not received the mail in your inbox kindly check your spam folder also or try more time.

Couple of more queries:- 1) Can we add another section saying Destination/Location (that will show drop down items of listed locations) in the search bar under both of Hotels & Packages Categories. I guess its most vital to let the visitor search his package or hotel associated the specific location. The first question that comes to our mind while searching for a tour or hotel is where do we want to go? check in check out date of group details is secondary. Moreover i think there should be a category to select required no. of rooms too for hotel search .

Hi Noorkhan3d.,

We are glad to hear that your suggestions were helpful. Thank you for considering and suggesting us.

We will fix the issues in the upcoming theme updates.

If you need any further assistance or have any other questions, please don’t hesitate to reach out.

Hi.,

Thank you for contacting us.

Ora – Travel Booking Version 1.9 is fully compatible with WordPress 6.2.

Hi.,

Images used in the demo site are Copyrighted. Kindly let us know if you need the exact images so that we will provide you the image links to purchase its license. You can purchase the license for the required images and use them on your theme.

Thank you!

Hi.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and let you know the solution.

Thank you!

Hi, I sent it now.

Hi.,

Have a nice day!

Thank you for sharing the credentials with us we will check and let you know.

Hi Skybookdigital.,

Great day. Thanks for contacting us. Kindly mail your WordPress temporary admin credentials and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.

Note: Your support period has ended. Kindly renew the support period again if you need further support from us, more about support extension can be read here.

Please follow the instructions in the below knowledge base link for extending the theme support.

Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/

Thanks!!

Regards., DesignThemes Support.

Hi.,

We have installed the theme and imported the dummy data. Please have a look.

Thank you, we look forward to helping you!

Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.

Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm

Hoping for a 5 star rating from your end

Hi.,

1) 403 Forbidden Access to this resource on the server is denied! Error ., Its Hosting Error

Please refer : https://www.hostinger.in/tutorials/what-is-403-forbidden-error-and-how-to-fix-it

Please connect your hosting team to fix the issue.

2) Page Edit issue : Please deactivate the LiteSpeed web server from Cpanel

Note : We Love to Deliver Useful and Easy to Customize WordPress Themes for Our Clients…

Monday to Friday : 9.00 A.M. to 6.00 P.M.(IST) UTC/GMT +05:30

We aim to answer all questions within 24 hours.In some cases, the waiting time can be extended to 48 hours.

Hi Sharedinsights.,

Sorry for the inconvenience we don’t have the option to remove the search box, you can use the below CSS code to hide the search form in the site.

Navigate to Appearance -> Customize -> Additional CSS add the following css code in the textarea

.hotel-booking-search{
    display:none;
}
#slider .dt-sc-tabs-horizontal-frame-container.type8 .scroll_tabs_container {
  display: none !important;
}

Your rating will play a major role in the Theme Forest and it will be helpful for us to improve our customer service. Don’t forget to place your worthy ratings and leave an amazing review on the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks!!

Thank you for the support

How about the text on the slider just before the search box

Meanwhile, I had tried setting the CSS selector display to none but that also affects my custom text added directly in the Revolution slider

I had done this but it won’t allow captions added directly to the revolution slider to show either

rs-layer:not(.rs-wtbindex), .rs-layer:not(.rs-wtbindex) { display: none; }

Thanks

Hi.,

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Hi.,

Please refer : http://docs.wedesignthemes.com/dt_articles/typography-2/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Hi.,

Thank you for contacting us.

Our support team currently working on it. You may be able to get an update on this theme within a month.

I will buy YOUR THEME TOMORROW. I ask you if the ORA themes works and please confirm that there are no Bugs. Also which PHP version is it working on? In case you continue to delete my questions I will complain to Codecanyon and Envato ELEMENTS.

Hi Artloper.,

We have already replied that our support team is working on it and let you know the status in 1 month.

Hi Dbmichon.,

Thanks for your query and for contacting us. As of now, we don’t have the option to show the price per week and week days bookable option.

Let us know if you have any further queries. We are happy to help you.!

Thanks!!

Hi eugenn.,

Replied to your email. Please have a look.

so how you make, you help me?

I prefer working theme but if is not posible, please return my money back

Is not acceptable the situation. The module it’s perfect working on another theme, I liked verry much your theme but is not working I can’t use.

Thanks in advance

Hi eugenn.,

Replied to your email. Please have a look.

server requirement are fine

how to share the details (wp credentials and ftp) with you

Hi.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.

or

We would be happy to help out here support@wedesignthemes.com.

Hi!.,

You forgot to send the domain name. Send the domain name as well.

hptraveltours.com

Hi.,

The login details that you have sent is not working. Please send us the correct details.