Discussion on Sandbox - Modern & Multipurpose WordPress Theme

Discussion on Sandbox - Modern & Multipurpose WordPress Theme

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130 comments found.

hello there.

I bought a sandbox theme for wordpress

after I imported everything normally, but when it was edited and saved, the website only got preloaded

here it is : https://anggadev.com/harvard

note: I imported home 7

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello, can you please tell me how to swap the sandbox logo that appears on top of the pages with the logo I want to use? Thank you. Best, Isabelle

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi! I need an assistance with the site identity. Can someone help me?

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello!

I have purchased another theme, and the demo files of it were broken, so I decided to find another theme, I was searching for themes who have marketing demos and I really liked Sandbox, because I was hurrying up to find the theme for my website, I liked its demo content and I didn’t check good that it’s not a WordPress Theme, after the purchase I realized that it’s not the WordPress Theme, and I saw that you can’t make refunds for orders that were made by mistake, but I saw that you also have the WordPress theme, and I would like to ask one more time if there is any way for me to get refunded for Bootstrap 5 Template and pay the Bootstrap WordPress Theme?

Thanks, Sead

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

I get an error when trying to unpack the zip file in WordPress.

themeforest-BrksxK7K-sandbox-modern-multipurpose-wordpress-theme-wordpress-theme.zip

Installing plugin from uploaded file: themeforest-BrksxK7K-sandbox-modern-multipurpose-wordpress-theme-wordpress-theme.zip Unpacking the package…

Installing the plugin…

The package could not be installed. No valid plugins were found.

Plugin installation failed.

Go to Plugin Installer

I already tried just uploading just the theme zip file, not the whole thing. I got the same error.

tried sandbox.zip

Hi,

sorry, please follow the steps in this guide properly.: https://oceanthemes.ticksy.com/article/19738/

Thank you

I am using the demo 21 to build my website and I want to add a page with your “about” block and can’t figure out how to get that elementor page without having to create it myself. I want to add this page to my pages: https://demo.oceanthemes.site/sandbox/blocks/block-about/ how do I do that?

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Great theme! Is there a blog post template that would include a sidebar?

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

There is missing CSS for the white background of the sticky menu in the Demo 19 theme files. https://demo.oceanthemes.site/sandbox/home-19

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi,

I purchased your theme and am trying to import the data. It seems that the tool that you provide has a memory leak. I’ve had to use an intermediate wordpress server with 8gb of memory to import any data and then transfer it to a smaller server since the resources aren’t needed.

Please fix your data import plugin so that servers with smaller memory can import your resources.

The 8gb intermediate server that I am using has about 200 mb of free memory when your tool is almost done importing. This is definitely a problem.

I’ve tried your suggested parameters for php but that’s not the problem, the server itself is running out of memory.

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hi There,

I want to update the theme on my Wordpress site, post the recent vulnerability and features update. While uploading the zip, I am getting style.css missing error.

Please help me in that asap, Godaddy already mentioned about this vulnerability and told us to stop our services in next 24 hours.

Thanks, Ashish

Hi,

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix. https://help.market.envato.com/hc/en-us/articles/202821510

Thank you!

Hello,

The mobile menu icon appears propperly on mobile display but when I click on it, it doesen’t oppen the side menu.

I need help with that.

Thank you,

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello,

In the changelog you mention:

- Added: New option to disable the side panel for the site.

Where is this option?

Hi,

Please go to Appearance > Customize > Header to setup on/off side panel for all sites: https://oceanthemes.net/docs/sandbox/2020/09/09/2-header-settings/

Thank you!

Hello i purschced the theme but the instructions doesn’t work and i have been asked to import the pages manually

Hi,

1, Please read more this guide to fix your hosting before import demo content: https://oceanthemes.net/docs/sandbox/2016/09/04/troubleshooting-the-demo-content-import/

2, Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you!

Hello, I recently purchased sandbox theme… i followed everything from the documentation guidelines here https://oceanthemes.net/docs/sandbox/2016/09/04/one-click-import-demo-content/

the demo content has been installed correctly but when i went to check on chrome, and see the mobile responsiveness of the theme.. this is the result..

https://ibb.co/yqvsbjH https://ibb.co/0Bgp2Ds

I have disabled all my post and pages, header, footer templates from the previous theme.

Please let me know how to fix this, thanks

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello, After purchasing this theme, wp-admin compromised everytime, are this is regarding wrong use of the theme or what ?

Hi,

Please read more this guide: https://www.wpbeginner.com/wordpress-security/

Thank you!

How do we install the Sandbox update without disturbing the design?

Hi,

Automatically Update the Engitech theme by 1-Click with Envato Market Plugin: https://envato.com/market-plugin/

Thank you!

Thanks to the developer sandbox I have the amazing site https://nesiatrade.com

Hi,

Great work and very nice site, thank you for using our product.

Thank you!

Hello, I really like your theme, but the post content is narrow. The content of my posts often contains tables, so the content may not display well with the current layout. Can I adjust the content width to be larger?

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello, demos are don’t working. It’s stays loading. I’d like try theme befor purchase. Thanks.

Hi,

Sorry, our demo preview work fine: https://demo.oceanthemes.site/sandbox

Thank you for your interest in our theme!

Hello. How do I display a drop-down menu in this style http://joxi.ru/EA46Mq6hobxk7m

Hi,

Please follow the instructions in this article: https://oceanthemes.net/docs/sandbox/2023/06/09/5-mega-menu/

Thank you!

Hi,

Import Mega Menu Demo Content, download and then import sandbox-mega-menu.zip

how can I do this?

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

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