726 comments found.
hello goodnight, i just want to have an understanding. When purchasing this theme is that we get wpbakery free? meaning we get a license? or we have to buy that seperate?
Hi,
Thanks for reaching out.
We provide WPBakery as a bundled plugin.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
When a plugin is updated, we include the latest version with our theme update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Oh ok so I have to wait until Stockie has an update in order for the WPBakery to update.
So when is an update coming out for this theme?
Actually not, we’ve already uploaded the latest version to our server. To get it you should remove and install the plugin from scratch using Appearance > Install Plugins menu.
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the Colabrio Team
Help Center | Docs | Colabrio
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How Can I disable thumbnail lazy loading? Only on product pages.
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Need help. in any demo content always error: in demo content: https://demo.clbthemes.com/v1/demo/05/content.xml/********-****-****-****-************! Reason: 500 – Internal Server Error.
Hi,
Sorry to hear that. First of all, please check the Pages > All Pages menu. Sometimes the page is imported but a single asset fails so you get this message. Also, make sure that it’s not in your Trash folder.
If none of that helps, I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thx, fixed! fast and super attentive. 5 stars!
Glad to hear that!
The number input in contact form shows up without theme style. Please consider adding input[type=”number”], after line 8015 in your stockie/style.css file like this in a future update: https://prnt.sc/q3VT-MfhTid_
Hi,
Thanks for notifying us. I’ve reported this to our dev team and they will improve it in the next update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Style Contact Form 7 Success and Error Messages
Hi! I would like to know if you can, in a future update, style the success and error messages in CF7 to match your theme styles. At the moment, the success message is in red for example: https://prnt.sc/-G5mldKeLE2w
Please let me know if this is something you can do!
Hi,
Thanks for your feedback.
The issue will be solved in our further update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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That’s awesome! Thank you!
You are Welcome!
Hello i am trying to import a demo i am receving this error message An error occurred while fetching file from: https://demo.clbthemes.com/v1/demo/06/content.xml/********-****-****-****-************! Reason: 500 – Internal Server Error.
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I have a pre-sale question, kindly help with these
1. Can I change or add more tags like “Sales Tag” (https://ctrlv.link/AO1b) 2. Does the theme support vendor management and access plugin? 3. Does the theme support pincode/Zipcode validation plugin in shop page 4. Can I add one button next to add to cart button.
Thank you
Hi,
Thanks for reaching out.
Unfortunately, some of the mentioned requirements have never been tested with Stockie. That’s why we can’t guarantee their compatibility with our theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, your sales calculation for a single product (woocommerce.js) has a bug. if you have values with a comma it cannot calculate the sales discount in % correct.
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, how can I disable that spinner at the add product button? Because its loading and loading and some people think the product was not added to the cart. Thanks
Hi,
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.woo_c-product-details .btn-loading::before {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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added that code, but the spinner is still showing when I add a product.
Can you share the link to your website?
sure, i will open a ticket
Thank you.
Hey im interested in buying this theme. Just a question I release on the shop page the only options in seeing is save or quick view. Is it possible to add a buy now button or add to cart instead of those two buttons?
another question is this theme compatible to like plugin like Dukan or marketking for amazon like market place?
realize*
Hi,
Thanks for reaching out.
1. There’s no built-in option to make that, however, that could be achieved by using a child-theme solution (we will be able to help you with that).
2. Unfortunately we didn’t test our theme with the mentioned plugins to guarantee full compatibility.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, am really interested in buying this theme, though I have a question about languages, I would need 2 languages, how does the theme work, is there an auto duplicate of the page for each language e.g. sitename-pagename-eng, sitename-pagename-pt, or do I set this up manually so that I must create 2 seperate shops and shopping carts within the theme. Thankyou and I hope you can understand my rather confused question Melanie
Hi,
Thanks for reaching out.
There’s no built-in feature to make your site multilingual. However, our theme is compatible with WPML plugin that you can use for that purpose.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi I like this theme, can you add Elemntor builder please
Hi,
Thanks for reaching out.
Currently, we don’t plan to implement an Elementor’s compatibility.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I have messaged on Ticksy but no response for 2 days. Can you please check the issues I’ve got? Thanks!
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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When updating the theme the menu is removed.
Thanks for reaching out.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
My Google Search Console says that are missing field in product reviews. Is it something you should fix from your side?
https://prnt.sc/J4v_hIdyfjdIHi,
I’ve reported this to our dev team who is going to check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, after updating the theme i got this problem: it only show the “Hamburger menu” ikn both menu sites (Hamburger menu, Extended menu) and it change only with the Hamburger menu. Can you help?
Thanks in advance
Hi,
Thanks for reaching out.
Send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, When will you maka an update for the theme?
according to woocomerce: Your theme (Stockie-child) contains outdated copies of some WooCommerce template file: stockie/woocommerce/cart/cart.phpversion 7.4.0 it is expired. Base version is 7.9.0,
stockie/woocommerce/cart/mini-cart.phpversion 5.2.0 is expired. Base version is 7.9.0,
stockie/woocommerce/checkout/form-pay.phpversion 7.0.1it is expired. The base version is 7.8.0,
stockie/woocommerce/checkout/payment.phpversion 7.0.1 is expired. Base version is 8.1.0,
stockie/woocommerce/checkout/thankyou.phpversion 3.7.0 is expired. Base version is 8.1.0,
stockie/woocommerce/loop/no-products-found.phpversion 2.0.0 is expired. Base version is 7.8.0,
stockie/woocommerce/myaccount/downloads.phpversion 3.2.0 is out of date. Base version is 7.8.0,
stockie/woocommerce/myaccount/orders.phpversion 7.0.1 is out of date. Base version is 7.8.0,
stockie/woocommerce/myaccount/payment-methods.phpversion 2.6.0 is expired. The base version is 7.8.0,
stockie/woocommerce/order/order-again.phpversion 3.5.0 is out of date. The base version is 7.8.0,
stockie/woocommerce/order/order-details.phpversion 7.7.0 is expired. The base version is 7.8.0,
stockie/woocommerce/single-product/product-image.phpversion 3.5.1 is deprecated. The base version is 7.8.0,
Whaiting your reply
Hi,
Thanks for reaching out.
We are planning to make an update the next week.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Stockie team!
I only report it now, but since many months ago I get this error, once a day:
WordPress version 6.2
Active Theme: Stockie-child (version 1.0.0)
Current plugin: (version )
PHP version 7.4.33
Error details
================
An error of type E_ERROR was caused on line 83 of the file /var/www/vhosts/mywebsite.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php. Error message: Uncaught Error: Call to a member function get_cart_total() on null in /var/www/vhosts/mywebsite.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php:83
Stack trace:
0 /var/www/vhosts/mywebsite.pt/httpdocs/wp-includes/template.php(785): require()
1 /var/www/vhosts/mywebsite.pt/httpdocs/wp-includes/template.php(718): load_template()
2 /var/www/vhosts/mywebsite.pt/httpdocs/wp-includes/general-template.php(204): locate_template()
3 /var/www/vhosts/mywebsite.pt/httpdocs/wp-content/themes/stockie/parts/headers/header-style-1.php(60): get_template_part()
4 /var/www/vhosts/mywebsite.pt/httpdocs/wp-includes/template.php(785): require(’/var/www/vhosts…’)
5 /var/www/vhosts/mywebsite.pt/httpdocs/wp-includes/template.php(718): load_template()
6 /var/www/vhosts/mywebsite.pt/httpdocs/wp-includes/general-template.php(204): locate_template()
7 /var/www/vhosts/mywebsite.pt/httpdocs/wp-content/themes/stockie/header.php(42): get_template_part()
8 /var/www/vhosts/
Can you help me understand what it is? It seems to me to be related to your theme.
Thank you
Hi,
Thanks for reaching out.
We need just a bit more information before the issue will be resolved. Can you share the link where the issue occurred?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio, My website: floresnocais.pt Thank you
Thanks but there are no visible PHP issues on your website. Are there any specific conditions when the issue is occurring?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I can’t specify exactly when this happens. It keeps happening… Just got another error
Um erro do tipo E_ERROR foi causado na linha 83 do ficheiro /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php. Mensagem de erro: Uncaught Error: Call to a member function get_cart_total() on null in /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php:83 Stack trace: #0 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(785): require() #1 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(718): load_template() #2 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(204): locate_template() #3 /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/headers/header-style-1.php(60): get_template_part() #4 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(785): require(’/var/www/vhosts…’) #5 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(718): load_template() #6 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(204): locate_template() #7 /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/header.php(42): get_template_part() #8 /var/www/vhosts/
Hi,
Try to change the line 83 of header-menu-optional-nav.php file:<?php echo WC()->cart->get_cart_total(); ?>
to:
<?php echo WC()->cart->get_total(); ?>in the following directory:
.../wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Updated. I’ll let you know if this works. Thank you!
You are Welcome!
Hi,
it persists…
Detalhes do erro
Um erro do tipo E_ERROR foi causado na linha 83 do ficheiro /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php. Mensagem de erro: Uncaught Error: Call to a member function get_total() on null in /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php:83 Stack trace: #0 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(785): require() #1 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(718): load_template() #2 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(204): locate_template() #3 /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/headers/header-style-1.php(60): get_template_part() #4 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(785): require(’/var/www/vhosts…’) #5 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(718): load_template() #6 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(204): locate_template() #7 /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/header.php(42): get_template_part() #8 /var/www/vhosts/flore
Does this error occur in your staging environment? If so we need to check it and ensure that non of the third-party plugins don’t cause the issue. Because since the beginning of this thread, we had not been able to repeat the same behavior in our development or production environments.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
It’s not happening on my staging site, only on live. It’s probably related with some action users make with menu, can’t find the exact reason
I can give you access to my staging if you wish
Hi,
Seems like it won’t help as the error occurs on your production website only.
What about just hiding errors on your production website? Open the wp-config.php file in the root of your WP and disable showing errors by changing the following line:define( 'WP_DEBUG', true );to:
define( 'WP_DEBUG', false );Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Don’t have a log got you yet. Can’t you check the error by the line identified in the error details? It keeps happening:
Detalhes do erro
Um erro do tipo E_ERROR foi causado na linha 83 do ficheiro /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php. Mensagem de erro: Uncaught Error: Call to a member function get_total() on null in /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/elements/header-menu-optional-nav.php:83 Stack trace: #0 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(787): require() #1 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(720): load_template() #2 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(206): locate_template() #3 /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/parts/headers/header-style-1.php(60): get_template_part() #4 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(787): require(’/var/www/vhosts…’) #5 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/template.php(720): load_template() #6 /var/www/vhosts/floresnocais.pt/httpdocs/wp-includes/general-template.php(206): locate_template() #7 /var/www/vhosts/floresnocais.pt/httpdocs/wp-content/themes/stockie/header.php(42): get_template_part() #8 /var/www/vhosts/flore
There’s a standard WooCommerce get_total() function which outputs the cart total:
<?php echo WC()>cart>get_total(); ?>
As we mentioned previously the issue might be caused by a third-party plugin. So the only way to fix the issue is to debug your production website. Please provide your WP credentials by opening a support ticket or sending a PM.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Team,
I have updated theme in March and it creates an issue with the products variations (drop down ones). Not aligned vertical and goes out from left side on Mobile.
Page: https://shopketum.com/product/pick-6-strains/ (need to align vertically)
Page: https://shopketum.com/product/lucky-7-special-blend/ (should be in-line)
Hi,
Thanks for reaching out.
We need just a bit more information before getting this resolved. Can you mark on a screenshot what elements are positioned wrong? Here’s what we see while checking the provided links:
1. https://prnt.sc/taaMtrARnKBi
2. https://prnt.sc/6vLh9tWmLRrf
From first sight, there are no visual issues with variables.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I urgently need the update for the bundled plugin “ACF” because of an error. When will it be available?
Hi,
Thanks for reaching out.
The latest ACF version is available on our server, please check the following guide:https://docs.clbthemes.com/ohio/#bundled_plugins
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, since the last update my ‘theme settings’ menu has disappeared. Is this a known error? gr, Arjan
Hi,
Thanks for reaching out.
Please ensure that you updated Stockie Extra to the latest version.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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