217 comments found.
On update for thememove-core-1.5.1 I got issue header is missing
Hi. We’ve replied to your ticket. Regards.
Does this theme support Elementor?
Hi. The Transport theme does not support Elementor. Regards.
Hi,
I just bought a transport theme but after installing all data demo import is stuck on 0% i need it to fix urgent i also have submitted the ticket as well with ticket number 3845808
Hi
I’ve responded to your ticket. Please check it.
Regards.
hello, how can align main menu in center?
Thanks
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step.
Thank you.
hi im planning to buy.. just want to know if tracking delivery is available on this theme?
Hello
Unfortunately, Transport does not have this feature.
Regards
Error installing plugin:thememove core. Error: The plugin does not have a valid header.
We have replied to your ticket.
Please check it.
Regards
help on demo import issue
Hi, I installed the theme and when I installed the required plugin I got an error with plugin “ThemeMove Core”
An error occurred while installing ThemeMove Core: The plugin does not have a valid header..
then I go to plugin list, I can see the thememove has been installed and I was able to activate the plugin.
then I move on to demo import.
its stuck at 0% and got this error
There has been a critical error on this website. Please check your site admin email inbox for instructions.
I check my email and got this error details
Error Details
An error of type E_ERROR was caused in line 803 of the file /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/thememove.importer.php. Error message: Uncaught Error: Call to undefined function wc_sanitize_taxonomy_name() in /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/thememove.importer.php:803 Stack trace: #0 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-includes/class-wp-hook.php(308): TM_WP_Importer->import_woocommerce_attributes() #1 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #2 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/thememove.importer.php(1266): do_action() #4 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/thememove.importer.php(1186): TM_WP_Importer->import_start() #5 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/thememove.importer.php(1150): TM_WP_Importer->import() #6 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/run.importer.php(14): TM_WP_Importer->dispatch() #7 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/import-page.php(84): include_once(’/home/qurvb56ra…’) #8 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-content/plugins/thememove-core/import/import.php(50): include(’/home/qurvb56ra…’) #9 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-includes/class-wp-hook.php(308): ThemeMove_Import->register_page() #10 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #11 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-includes/plugin.php(517): WP_Hook->do_action() #12 /home/qurvb56ra0ok/public_html/farecom.homemaidph.com/wp-admin/admin.php(259): do_action() #13 {main} thrown
Hello,
Please reach us via email at support@thememove.com, we will check and help you fix the issue. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Hi, does your theme support RTL? (Persian)
Hi,
Recently, Transport doesn’t support RTL.
Thanks for asking.
hi, can you please let me know where can i fix logo. I moved my website to a different host. Preivously my website did not have ssl and it was running on http version. i have changed all links but i can’t change logo url. thanks
please ignore it i have found it. thanks
ii found a bug, logo does not show if i use Child Theme but it shows up if the main theme iis active.
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you step by step.
Thank you
Hi, I send you email 7 days before, can you please send me system requirements for this theme ? Thanks a lot, Pavle
Hello, could you provide us with your email address so we can check? Did you send email to the email address hi@thememove.com?
I want a website in two languages. Does your theme have a language switch? If so, how does it work for you?
Hello
You can use WPML plugin yo get that.
Regards
Hi I cant install revolution slider and wp bakery page builder
Hello,
Please open a support request here https://thememove.ticksy.com/, then we will guide you check and fix the problem.
Thank you
Hi your link is not working
The server got some problems, please wait a little bit. We will inform you when it goes back to normal
I can’t edit the widgets anymore? It’s showing on the site but the widgets menu is blank on the admin.
Hello,
Since your support has already expired, please send an email to linhdo@insights.is so our support team can help you.
Remember to send us a screenshot to show the problem and if you don’t mind, it’ll better if you can provide us with your WordPress login credential so we can take a closer look.
Thank you
Can I try out this theme?
No, we don’t provide the trial version.
hello, we are planning to buy your theme. I wonder if the menu structure we see in the demo is standard? Is there an alternative menu structure?
Hi,
What kind of menu do you want? Send me some screenshots/examples, please.
I have tired to install the theme on my hosting as instructed in the Read but for reasons i do not understand it seems not to work. Please i need your urgent attention.
Hello
Please submit a ticket in our support system then our team will guide you import the demo data and set up the site.
Thanks
I have submitted a ticket over 5 hours ago and i did not get any confirmation and i still have not gotten any response back from you. look men this is urgent and i will very much appreciate if you treat and attend to if as urgent.
You are too slow in terms of rendering support, i need the theme working ASAP
Hello
We have replied to your ticket.
You should check it for more details.
Regards
I have checked and download your files, but the options in your screenshot is not available on my WordPress Manager. I sent the login details please help me check if there is something wrong with my hosting. Please find below and help me check again and if possible please help me install the theme. Please treat this as urgent as i need it to be up and running but Monday morning.
Please just follow the ticket. The response will be a little slower in weekend.
i want back my money such a bad experience can you please refund me your support team is not good
i want other theme buy
Hello
What is the problem?
We shown you the settings to change the color of the site for the section you want to change in the ticket.
Regards
thanks site is working now …..............
Have a nice day!
hi can you please tell me i want to increases my logo size if you have any css please give me how to do it
Hello
Please submit a ticket in our support system then we will send you the code to do that.
Regards
hi sir, i just buy your theme , how can i active these plugins, they need key for use… Bundled plugins:$64 Saved – WPBakery Visual Composer Bundled plugins: $29 Saved – Slider Revolution Bundled plugins: $34 Saved – Essential Grid Plugin Bundled plugins: $13 – Templatera Plugin
Hi,
The plugins are bundled with our theme, you don’t need to purchase any of them. You can check the article here: https://thememove.ticksy.com/article/13950/ – if you need any help, just open a support request, we’ll check asap.
Regards,
TM
Hello. Is the demo https://transport.thememove.com/ available to import ?
Hello
Yes, you can import all the demo data for your site after installed theme and all require plugins.
Regards
Can you uodate the theme? New WordPress 5.6 gives JQuery error and the Page builder does not work even if it’s updated
Hello
There is an update of WP 5.6, however please do not make this update in your site until we confirm to you all in our changelog.
We are checking compatible and need time to carefully check on this, it may take a while.
Please wait for our update, we are trying our best to release new version which compatible with WP 5.6 as soon as possible.
In case, you had already updated this in your site, please rollback to the previous version to avoid any issues.
Thank you.
Yeah the issue is that I have WordPress 5.2 which cause an issue when I try to edit some languages…I save editings to a page in WP BAkery and some things disappear…even though WP Bakery says they are there.
I tried many updates and roll backs and the only thing that solves this is actually updating to 5.6 with every plugin and the theme. In that way, editing pages remains functioning…BUT WPBakery cannot load things in the editor and I guess it’s JQuery issue by 5.6
I’m basically stuck in a limbo.
Hello
Please provide your site info to linhdo@insights.is then i will help you check and fix it.
Thank you.
I will but finally after couple hours of trying, I found out that for now, updating all plugins with my actual WordPress version, helped me keeping everything fine! I can edit with no issues. I will update WordPress, theme and theme plugins in the near future I guess!
We will also update the theme with the new version of WP Bakery Visual Composer
Thanks! I’m trying to roll back to even a week ago prior to editing but WP Bakery media grid is not loading correctly. On Dev console gives a JQuery error. Someone suggested it’s because I’m running a too old version of WP Bakery.
Can I try to update theme and WordPress to 5.6?
Hello
Yes, you can update the Wordpress 5.6 now.
If you need any help, please mail me at linhdo@insights.is then i will check it for you.
Thanks
