Hi houarim,

Yes right, that placeholder site seems down recently. If required you can please replace https://via.placeholder.com/ with https://placehold.co/ and that should help. We will update the same in the template if the used placeholder service will not be active in some days.

Thanks,

ThemeZaa

Hi federicoriascos,

You can preload that specific hero section image to load it early.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

already added scripts in header, but getting same error

Hi shafibashask,

If you are opening the HTML page directly in the browser instead of online url with http / https, then in that case please open that page in text editor and uncomment some code at the bottom as per the explanation provided there and then that slider should work fine. But please make sure to comment / remove those lines of code when you upload the page in your server online.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi jwebadgility,

Yes you can please check the simple dropdown menu in this demo – https://www.themezaa.com/html/pofo/home-classic-corporate.html > Pages or Blog menus.

Thanks,

ThemeZaa

works now

The forgot password link doesn’t work, when I put my email into the field it says it will send a link to reset but nothing happens, also not in junk mail

We have checked forgot password feature and it is sending reset password email fine. Anyway we can see you have already created ticket now.

Thanks,

ThemeZaa

Hi revalice,

You can please check our latest template version 3.2 and that contains BootStrap 5.3.2.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi shafibashask,

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

okay, thank you.

Thank you but unfortunately we do not have plan to make it RTL ready at the moment.

ThemeZaa

Hi seanbrookscreations,

Those are et-line icons, you can find the icon names (https://www.elegantthemes.com/blog/resources/how-to-use-and-embed-an-icon-font-on-your-website > ET-Line Icons Class Names and Unicodes) and simply add that name instead of the existing one in css class.

As this is not a support plateform and meant for pre-sale queries, so please renew your item support and then create a support ticket here: https://www.themezaa.com/support/ for any further queries, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi dev21,

You can please check some demo pages below for parallax scrolling.

Thanks,

ThemeZaa

Hi webkunstler,

Bootstrap 5 is ready for both jQuery and Vanilla, it is not Vanilla JS only. Our template is using jQuery.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries or issues.

Thanks,

ThemeZaa

Thank you for your quick response. Unfortunately, I only use Bootstrap 5 templates using Vanilla JS code and plugins, as intended, and because the developers I work with don’t want any jQuery in the code I hand off to them. Thank you.

And thank you.

ThemeZaa

Hi tareinah,

Pofo template PHP code for email generate email and send thereafter it is the responsibility of email server to send email. You can please check your SPAM folder in case if it is landed over there. For more guidance you can please consult your email server support team.

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ for any further queries.

Thanks,

ThemeZaa

Hello Zieko1989,

You can please consult our customisation service team here – https://www.themezaa.com/theme-customization/

Thanks,

ThemeZaa

Hi akavector,

As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your website url and access details, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hello,

We are receiving support tickets fine from other users. Can you please provide more details and screenshot of the error, so we can check it and fix if there is any issue.

Thanks,

ThemeZaa

I’ve sent a message to the email address provided on your website but haven’t received a reply…

Hello,

We have checked with our team. Your email was landed in spam folder, but our team found it and replied already last week.

Thanks,

ThemeZaa

Hi ravenouscreations,

External videos also will not play auto on page load as per mobile OS and browser restriction.

For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

I need https://pofo.themezaa.com/background-video/ using a vimeo or youtube video. Not an image that you click to load a popup or lightbox. Support isn’t answering my question.

Hi ravenouscreations,

We can see your support ticket is already replied. If you have any other queries then please feel free to ask in that same ticket or create a new ticket.

Thanks,

ThemeZaa

Hi kopylovroman1988,

1. This is purely a static HTML/CSS template. For 3rd party API we have implemented it for Instagram, Mailchimp, Google ReCaptcha, Google fonts.

2. If you do not want above features / elements then you can remove those and then yes it will work without internet.

Thanks,

ThemeZaa

Hi vortex1971,

You can please implement Google reCaptcha to avoid spam emails.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi tiiamaria,

We have checked your support tickets and our team is replying within 24 hours. If anything is not working in download package or demo site then our team can guide you quickly, but if something is not working in the website you are working on using Pofo template then it can be difficult for anyone to provide you guidance. So you can deploy your work on any staging server and provide the url to support team to review and then they can check and guide you as needed.

Thanks,

ThemeZaa

Makes sense. The support team has responded. Thank you.

And thank you.

ThemeZaa

This is the prompt I got when trying to install the theme: “The package could not be installed. The theme is missing the style.css stylesheet.

Theme installation failed.”

I also don’t see the WordPress downloadable file just the licenses. Can you resend the files? Thank you!

Hi Jubs28,

You are using Pofo HTML template. You should purchase Pofo WordPress theme here – https://themeforest.net/item/pofo-creative-portfolio-and-blog-wordpress-theme/21023319 and that you can install in your WordPress site.

Thanks,

ThemeZaa