423 comments found.
The mobile sidebar menu has a bug (at least on IOS devices) where you have to click twice on a link for it to load or open. I went to the klbtheme website using my iphone and tested this on their website and sure enough it has the same issue. This is not local or isolated to my installation as my old and new installations have this issue, and also the klbtheme website has the same issue too. Please fix and push out the update. Appreciate it. Thanks!
Hi,
Can you give us more details through the following contact form, please? We will check it in detail.
Best Regards.
I’ve sent you an email through the contact form.
You can continue through mail. We will help you asap.
Best Regards.
I decided to join the beneficiaries
Hi,
First of all, thank you for purchasing Machic.
If you need any help about the theme, you can contact our suppor team.
Click Here To Get KlbTheme Support
Best Regards.
Hello,
I ran into an issue and has therefore submitted a support ticket hoping I could get your feedback soonest
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3454541, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
The style of the shopping cart on my website is different from that of your demo website, how can I change it to the style of your website?
Hi,
Please try to disable all the plugins from Dashboard > Plugins and activate the required plugins from Dashboard > Appearance > Install Plugins.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello, I want to know how to edit my header and footer since it does not appear in the templates part.
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3435413, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hi, want to buy! 1. How do special deals, featured products works ? When comes multi vendor ? Vendor can purchase special promotions for each specific product for specific X days.
2. Multivendor system and admin area as well customer panel is included ? Or I need to pay separately.
3. Included as well packages option for Vendors ? their products will be visible for specific X days after that they disappear then vendor needs to renew his membership.
4. Website collects specified % fee from every sale, each Vendor can have different % fee.
5. Vendor can post only specific amount of products based on the membership purchased.
Thank you
Hi,
The theme is compatible with Dokan plugin. You can check the plugin page for more details;
Best Regards.
Hi, does your template support PHP version 8.2?
Hi,
First of all, thank you for your interest in Machic.
We didn’t check the theme with PHP 8.2. However, when you need any help you can contact our support team.
If you need further assistance please let us know 
Best Regards.
I don’t pay, to find out if it is compatible with php 8.x, this information must be in the recommendation, thanks
You’re welcome.
Hi. Pre sale question. What wishlist plugin is the theme currently using? I see in https://klbtheme.com/machic/wishlist/ the layout is different to yith wishlist plugin and TI wishlist plugin is not available at the moment? Thanks
Hi,
We are using our own wishlist function on the theme.
If you need further assistance please let us know
Best Regards.
Hello,
I got this error when i install matic-core
Parse error: syntax error, unexpected ‘)’ in …/wp-content/plugins/machic-core/inc/customizer.php on line 2363
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3425121, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
When I install Machic, the theme doesnt show as I see the demo. I tried exporting all files and documentations yet Machi keeps malfunctioning. I run a multipurpose store and I need Machic to be up and running
Hi,
You can import the demo from Dashboard > Appearance > Theme Setup.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
hello i opened ticket. I need help about license my domain has change so thats why my purchase code not working
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3416931, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hello, does your theme have the following feature? 1. Sellers have to purchase packages to be able to load products. (Example: 10 product install packs are $100, 20 product install packs are $200) 2. Do sellers have their own internal store page? On this page, there may be comments and reviews about the seller. Also, their products will be listed here. 3. Is there a vendor verification system? Sellers must pass our approval before being added to our system.
Hi,
1-) We don’t have a feature for that at the moment.
2-) Yes. You can use Dokan Multi Vendor plugin with the theme.
3-) Yes. You can approve which users will be vendor.
If you need further assistance please let us know.
Best Regards.
The website just went off and gave an error. Just like that. Blank. Why is the theme like this?
Please help me reset my purchase code.
hi there, I am chaing subdomain . could you please have my purchase code reset ? or where I can change it? thanks
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Hello, before purchasing, I’ll like to ask if this theme supports Alidropship Plugin
Hi,
First of all, thank you for your interest in Machic.
We didn’t check the plugin with the theme before.
If you need further assistance please let us know.
Best Regards.
I need to confirm before I purchase, please check and confirm, also the product variation when I import products from Aliexpress
Hi,
Unfortunately we don’t have an option to try the plugin.
If you need further assistance please let us know.
Best Regards.
Can I have my purchase code reset please?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
How can i find the link of document for guide to setup theme?
Hi,
You can check the following URL for the documentation.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
The activation key is not working. i feel so dissapointed buying this theme now they want me to pay f 23$ or support meanwhile i have not even start using it. I will never recommend this theme to anyone…....
I have done that,waiting for your response
Hi,
I have just confirmed from the support department and they said that they already replied to your mail, so please check your mail reply and reply to your mail accordingly.
Best Regards.
Hi! How can i change this text? https://prnt.sc/uuWS8RWcKeUM
Hi,
You can use Loco Translate plugin to change the text.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I tried but i cant find that text… can you tell me where is it please? Thanks !
Hello, first of all I’m sorry but I’m using google translator. I have the Machic v1.2.5 theme and I confess that I am super satisfied and I congratulate the creator right now. In previous versions I used the plugin FiboSearch – AJAX Search for WooCommerce (Pro) in which it worked properly and in this version that I am currently using the plugin is not working properly. Is there any incompatibility between plugin and theme?
Hi,
We are reall happy to hear that. We are not using FiboSearch any more.However, if you can contact our support team, they will gladly assist you for that.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
