4637 comments found.
Video pop up apps not working well, can please fixed it!!
Dear Friend,
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ then our support team will review it and respond to you shortly.
I hate your product page, Most ugly product page is ella’s product page, Can you guys change it please
Hi Friend,
We think instead of saying like this about a theme, it would be great if you can use the better words to contribute your idea.
To change the product page layout, we have instruction here: https://halosoft.gitbook.io/ella-documentation/product-page/demo-and-settings-data
I Hope you will change your product page design, Its Old design try something new
Thank you, product page on our theme is possible to customize the layout. Disable sidebar to open the width, remove thumbnail if you don’t like…
You also can add sections to create your own design. We do the basic layouts doesn’t mean you cannot create your own layout with ella. If you have your special design, you can contact our team
Thank you for your co-operation
Can you please tell me how to creat icon for product page section
To support you, could you please help us to submit a ticket via our support system here: https://halosoft.ticksy.com/ then our support team will review it and respond to you shortly.
Kindly humble request please accept a refund request because we bought for my client and the client back and canceled my order and even check we did not use your theme please humbly request to refund for my product
Dear friend,
We just sent you an email for this request, please help us to check your email.
Thank you so much.
I want to purchase this theme, and i have only one question.
A theme i’m already using has an issue on the collection page/Filter page where if a product’s one variant (i.e. ‘L’) is ‘out-of-stock’ but other variants are available (M or S). Now if someone selects that specific variant (L) and selects (‘in-stock’) in the filter, it still shows that product in filtered results.
I’ll buy instantly if you ensure Ella won’t have this problem. Note: I’ll use the dynamic filter, NOT the tags filter.
Dear Friend,
Thank you for your attention to our Ella theme.
Regarding your question:
Yes. Ella theme is working well with this feature. You can test directly on our demo site here: https://new-ella-demo.myshopify.com/
Tell us if you have any further requests!
Can you please check if the custom.css file under assets is working properly on 6.5.2? I’m applying all of my custom css through custom.css file under assets but it’s not working. I tested on 6.5.1 and custom css is working normally.
Dear friend,
To verify this request, can you help us to submit a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you in shortly.
My support has expired and I’m unable to create a ticket. If this is not a theme issue I might consider renewing my support license. However, if not, please help me fix it.
Would like to add, if you manually apply the custom css on theme editor it works. But if you apply the css on custom.css under assets it’s not working.
Ahh nvm. I got it working now.
Dear friend,
Thank you for figured it out
If you have any further requests, please let us know
Hi! I recently updated Ella Theme to 6.1.0 and all the SKU# are missing. Is there an easy way to move them to the new version to avoid the manual entry again? Thanks!
Dear friend,
To verify this request, can you help us to submit a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you in shortly.
Hi,
I have tried to upload the Home 06 – Supermarket -> index.json
But i’m getting below error.
Unable to update the file
. Setting ‘mg_bottom_desktop’ must be a step in the range . Setting ‘mg_bottom_tablet’ must be a step in the range . Setting ‘mg_bottom_mobile’ must be a step in the range
Note : Kindly give high priority to solve immediately
I have created the ticket also. ticket id #3432891
Dear friend,
We just replied to you via your ticket, please check it.
Thank you so much.
Thanks for very quick support
You’re welcome
I recently integrated the Ella – Multipurpose Shopify Theme OS 2.0 into multiple Shopify stores, and I’ve observed a recurring issue. When interacting with the Product Card Layout, there’s a noticeable surge in resource consumption on both computers and mobile devices. This has led to some devices becoming warm to the touch, prompting concerns about long-term device health.
I’ve tested this theme across different environments, including fresh installations, and the problem consistently surfaces. While the design and features of the Ella theme are commendable, this particular issue does affect the overall user experience.
I’m hopeful that the developers can look into this matter and provide an optimized solution. I believe addressing this can significantly improve the theme’s efficiency and enhance the satisfaction of its users.
Despite this concern, I appreciate the overall quality of the Ella theme and look forward to future updates.
Dear friend,
To support you, could you please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ to get our assistance.
Thank you for your response. However, I’d like to emphasize that my intention was not primarily to seek technical support but to highlight a potential significant issue with the theme. I believe this isn’t just affecting me but could impact other users as well. I was hoping that your team would directly address the problem I mentioned, rather than channeling it into the usual support procedure. It would be appreciated if we could see a more specific response or improvement regarding this matter.
Dear friend,
First of all, we thank you for loving Ella. Regarding the above, can you please try to test the theme on another device with stronger configuration? Ella theme comes with multiple layouts with a lot of functions, you should check on another device with a stronger configuration to see if the problem still happens. We also thank you very much for providing information to us, we will also learn more about this case.
halothemesteam,
Firstly, I appreciate your response. However, I’d like to stress that I’ve already conducted tests on several high-performance devices, including the iPhone 13, 14, Macbook Pro M1, and M2. Unfortunately, all of these devices presented the same issue when using the Ella theme.
While I understand that the Ella theme offers multiple layouts and functionalities, I believe that the theme should run smoothly across a broad range of devices, not just on the most high-end configurations. This problem could be detrimental to the experience of many users who may be using older or less powerful devices.
I’d strongly suggest that your development team delve deeper into this and optimize the theme, ensuring that it provides the best possible experience for all users.
Thank you once again for your attention to this matter. I look forward to a resolution.
Hi Friend,
Thank you for letting us know your concerns. However, you know that we has released Ella 6 about 1 year. Before we release a theme, our tester team always test the theme on multiple devices. We also are using iPhone 14 pro max or MacBook Pro or other devices like Samsung tablet/ phones and no issue like this happens.
If you think it relates to speed performance, we also tested it with other themes or test it with an old version of ella too.
Our developer team will keep an eyes on this matter and will keep you update if we encounter this issue. Please rest assure that we always will have high priority for this best selling theme to make sure we are providing a good theme for our merchants.
Could you please contact our support team if you are encounter this issue on your website with our theme? We think if it happens on your website, it can relate to other factors not only theme, our team will help you check your website to find out this.
halothemesteam,
Thank you for your prompt response and the suggestion to contact your support team.
I’d like to emphasize a few key points:
1. The issues I’ve described aren’t unique to my website. They’re observable on your own demo/test sites, which suggests that the problem may be inherent to the Ella theme itself.
2. I understand that the Ella theme has been released for about a year. However, as technology and platforms evolve, new challenges can emerge. Updates in the Shopify platform, changes in browser technologies, or integrations of other apps users might employ alongside the theme can all introduce unforeseen complications.
Given the aforementioned points, I believe it’s not necessary for me to provide specific details of my site when the issue can be directly observed on your own platforms. Instead, it might be beneficial for your team to investigate these matters from the perspective that external factors and updates could be influencing the theme’s performance.
I’ve conducted tests across various high-end devices and environments, and the consistent findings underscore the need for an in-depth review of the theme.
I genuinely value the Ella theme and its features. However, as with any technology product, continuous optimization and adaptation to the changing digital landscape are crucial. I’m optimistic that your team will be able to pinpoint and address this concern, enhancing the experience for all users.
Hi Friend,
Yes, we will check deeply on this and will update with you about this matter. Thank you so much
Thank you for your understanding and collaboration. I genuinely hope that through our dialogue, the Ella theme can be further optimized to offer a better experience for all users. I look forward to your subsequent updates.
Yes Friend, we appreciate for your contribution. Will keep you update for this soon
Updated: The issue had been fixed
Hi halotheme team, I want to buy this theme but before that, I want to make sure of some things. I am selling multiple products on my store and the detailed description part with mobile responsiveness is very important for me, Ella is providing a detailed mobile responsive description. For reference kindly open this website basically I want to make product pages like this “https://montessorigeneration.com/products/montessori-double-sided-matching-game”.
Dear friend,
Thank you so much for your attention to our theme.
Regarding the detailed description and responsiveness on mobile, the Ella theme has a flexible design and is compatible with mobile devices. You can create detailed product descriptions and make sure it displays well on mobile devices.
Regarding the sample site, can you help us to submit a ticket at this link: https://halosoft.ticksy.com/ and choose category Presale, we will get back to you soon. Or you can show us your email, we will actively contact you regarding this request.
Thank you so much.
Dear friend,
Thank you for your attention to our Ella theme.
Regarding your request:
We have reviewed the sample site you provided, and while our Ella theme offers certain settings that can be adjusted in the theme source, there are other parts that are not available. If you desire a product page similar to the one on the sample site, we can provide custom development services for your theme and there will be an additional cost associated with this customization work.
If you would like to proceed, could you please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ then choose a category is Pre- Purchase Questions: https://prnt.sc/_6SvGgzjG8Ol to get our assistance.
Here is the proof after purchase they don’t provide any support i just bought this 10 days back and have support time as well. it’s not weekend off as posted on Friday morning.
Screenshot link : https://prnt.sc/ehFHfxqS-aqWHi Friend,
We are sorry for our late reply. Support team will help you asap on Monday morning
Hi,
Could you please check your ticket and reply to us. Thank you
I want the layout of the product page to be pictures and copywriting to be arranged left and right, so I set it up according to the documentation you provided (documentation link “https://halosoft.gitbook.io/ella-documentation/product-page/demo- and-settings-data). But after the code is pasted, I will always be reminded when saving that “Partition type ‘Product Recently Viewed’ cannot refer to an existing partition file”, so the code cannot be saved. If there is any other way to achieve it please let me know, I look forward to your reply.
Hi Friend,
We know your support time has expired but can you help us open a ticket in the category: Bug Report and create for us a staff account so we can help you?
Hey Brother, I can’t submit the ticket, when I save it tells me that it has expired and needs to be renewed
Apologize for the late response to you.
If your support time has expired, you can submit a ticket then choose a category “Report Theme Bugs”: https://prnt.sc/IB5oCdY1ppv6 which doesn’t require you to enter your purchase code. Could you please make it according to our instructions?
Many thanks.
Hello,
I’ve installed the latest version of the theme 6.5.2 and I’m trying to import the index_26.json (https://82482079-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fag3h7ZduRGWlquTgGUHi%2Fuploads%2FdtcQkZkCYderIW9kgeCX%2Findex-26.json?alt=media&token=882ae7df-4343-4423-8639-95ea12dc34a1)
For some reason, when I try to save, I get this error: settings mg_top_mobile must be a step in the range. How can I fix this? I think there is something wrong with the code available in the documentation.
Can you please update the code so I can import it into my theme? Thank you!
I fixed it, there was a mg_top_mobile set to 9, I rounded it up to 10 and it worked. You might want to fix it in the documentation too 
Hi friend,
Yes, you need to set the number to divide by 5. Thank you so much for your information. If you have any requests about our theme, don’t hesitate to contact us anytime.
How to Set the Description to Ella’s Description layout
Dear friend,
We have seen you ticket about this request.
Our team will check and will get back to you asap.
Hello, my latest version is 4.5. I would like to update to the latest version but when I download the zip file and try to upload it it says it should be max 50 MB. I dont know what I am doing wrong.
nevermind, I figured out
Dear friend,
Thank you for figured it out
If you have any further requests, you can open a ticket at the support portal here: https://halosoft.ticksy.com/ to get our assistance.
Product page, adding meta files for each product to introduce different product attributes. The document description is incomplete. I hope it can be resolved as soon as possible.
Hi Friend, can you tell us if this is the instruction you mention: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields?
Dear friend,
Thank you for your information
We have seen you ticket about this request.
Our team will check and will get back to you asap.
Notification: Store Preview and Dashboard Update Issue within Shopify Theme Editor
Dear Valued Customers,
We are writing to inform you about a recent issue that some of our customers have encountered while editing their stores.
It has come to our attention that when making changes to your store and attempting to preview them, the preview page may not load properly. Additionally, there have been reports of delays in changes taking effect, with some changes reverting back to the default settings upon reloading the dashboard.
We have checked and figured out this issue is happenning on all shopify themes such as Dawn, themes on Shopify theme store and on our theme too. We think it is from the latest update from Shopify these days: Shopify Editions Summer ’23 which has the changes in the dashboard page and other.
We understand how crucial it is to have a smooth and efficient editing experience. Our technical team is actively investigating the root cause of this issue and are trying to contact Shopify support team to address it promptly and prevent similar occurrences in the future.
In the meantime, if you encounter any difficulties or experience the mentioned issues, please don’t hesitate to let us know
Best regards,
Video: https://youtu.be/KoUv80FqZXE
Is it only possible to get a response for a ticket if we write a public message to get your attention? We’ve just extended our support, so it’s really frustrating to have to wait 3/4 days without a response.
Dear Friend,
We will help you check and update you asap
unfortunately my support has expired but i wanted to know if its possible you can point to me as to where or how i can reduce the size of the “product reviews” stars ratings. Thank you
Hi Friend, can you share us your store url? what review app are you using? you want to reduce the size of the stars on product card?
Hello, I’m using Ella 5.0.7 from early 2022, and I’m ok with this theme. I’d like to know if there are any big differences with ella 6.5 regarding speed and the way Google indexes the site. Because, even if it’s quite fast when i use the versione 5, Shopify rates its speed 32/100, while Pagespeed Insights rates it 50/100 (mobile) and 79/100 (pc), with problems on “Core web vitals” (like First Contentful paint, Speed Index, Total blocking time, etc).
If there is any big difference in how Google rewards the better speed and better core web vitals , i will switch to the new version in the next months, otherwise I’ll wait some other time, maybe until Ella 7. I can’t update very often the theme, because there are a lot of things to change and translate, so i’d like to change only if there are a lot of benefits.
Thanks, Dario
Dear friend,
We will reply to your email address about this problem.
I had this theme added to my basket and now it’s gone back to full price! You having sale soon again?
Dear friend,
Thank you for your attention to our Ella theme
Regarding your question:
Currently, we have no plan for sale at this time.
If you have any further requests, please let us know.
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