446 comments found.
Hi, emails from the various contact forms do not work. While from the internal SMTP plugin the test emails work without problems. Can it be solved?
Hi, please check our resource regarding this issue: https://docs.smartwpress.com/how-to-check-if-your-wordpress-can-send-emails/ If you have more questions, feel free to use our dedicated ticketing system: https://smartwpress.ticksy.com/submit/#100011569 Thanks!
I have two problems with the gallery. 1 – The main gallery page allows me to see only the last 10 galleries but does not display the other 5 even with a button such as “load more” 2 – Within each gallery I have problems deciding the order of the photos . Furthermore, compared to all other plugins, when I upload photos to a gallery, the system does not respect the assigned numerical order of the files. Can you help me solve it? Thank you.
Hi, please check my answers below: 1. “Load More” functionality is not implemented at this moment, but you can control how many items are shown on your archive pages from Settings – Reading – “Blog pages show at most”. 2. In the single gallery post you can drag & drop images to change the order. Please check this and if you have more questions or need help, feel free to open a support ticket here: https://smartwpress.ticksy.com/submit/#100011569
Hi my support just expired. I have a question about the Lucille Wordpress theme. I used it to create a landing page. I want the main logo on the top, when someone click it, it redirects to my main website (not the current landing page). How can I change the URL link of the main logo? Thanks!
Hi, the easy solution is to set your landing page as a static front page from Settings – Reading.
Hi, the pagination does not work for me on the videos page. When clicking “older videos” I get an 404 error. Any Idea why?
Hi, can you please try to refresh your permalinks? Please go to Settings – Permalinks and click on Save. Let me know about the result.
Thanks for the quick response! Unfortunately though, this did not fix the issue.
Can you please send me access credentials for your WordPress? Please use the contact form on my Envato profile.
hello, I am about to purchase your audio player on envato, we have an icecast 2.0 streaming link could you try it and tell us if it works on your player before purchasing? we bought another before and we had a problem with the link compatibility…
http://eco.onestreaming.com:8922/streamThank you in advance.
Hi, the audio player works either with self hosted files, or with files on external location as long as you have direct link to the media files. At this moment, it is not implemented to automatically get the list of media files from external location, as it is the case for the onestreaming.com link.
Does this theme include a newsletter signup form?
Hi and thanks for being interested in Lucille Music Theme! At this moment the theme does not include a signup form, but this is already on our TODO list to be implemented for one of the next updates.
Hi. Would it be possible to update the Lucille theme with the latest Slider Revolution (6.6.15) and WPBakery Page Builder (7.0)? Thanks again for the great support. Best regards, Jerome
Sure, I will prepare a new update in a couple of days.
On the events list, I would like to skip the events post and have the link go straight the purchase ticket URL. Is this possible?
Hi, at this moment this is not possible. But I will add this as a new option for the events Elementor widget for the next update.
Thank you, do you have a date planned for the new update?
There is no exact date for the next update, but we regularly update the themes once a month.
Hi, I am happy to share that the feature you requested is implemented and it will be available in the next theme update that will be released today.
I noticed there is an update, before I update the theme, was this option included in this release?
I updated the theme and do not see an option anywhere to have the entire row link to the promoter’s website (ie ticket master or the venue URL), the only text that does this is the TICKET text. This is problematic.
Even if I could just turn off the ability to link to a event post page all together and just have the TICKET text link out that would work.
Is there a way I could do this myself?
Hi, I have added the option to remove the links to the single event post, as you requested. The TICKETS link is present and valid and you can use it to redirect your users to external location.
Where would I do this? – https://capture.dropbox.com/VcvtHB5mQPqYB1Xc
You can add the link to the tickets website in the event post, there is a dedicated field for that.
Sorry, I’ve got to be missing something, I’m just not sure what, the only thing that leads to the external URL is the tickets button, is there a setting I’m not seeing? – https://capture.dropbox.com/aYLCOrgCXSr9lk96
Yes, this is the place that leads to external URL. I am not sure I understand what is the problem, can you please offer more details?
The first 3 links all lead to the internal single events page and only the fourth link leads to the external URL – https://capture.dropbox.com/HL6uoKnybSCTliC9
Did you disable the link to single post from widget settings?
These are the widget settings, where would I disable it? – https://capture.dropbox.com/VcvtHB5mQPqYB1Xc
These are the widget settings, where do I disable it? – https://capture.dropbox.com/VcvtHB5mQPqYB1Xc
Hi, there is an option under Artist selection called “Link to single event”. You don’t seem to have this option, I assume that you did not update the theme correctly and you don’t have the new version of Lucille Music Core plugin. Please check our docs page to see how to update the theme and the plugins that are part of the theme package: https://docs.smartwpress.com/how-to-update-lucille-wordpress-theme/ Let me know if something is not clear or you have more questions!
ok, awesome, I now have the button, but it looks like turning it off removed all the text on the event calendar except for the month – https://capture.dropbox.com/XAcZaqe4Qanjmpyw
Can I take a look on your setup?
Hi, did it work?
hey, yes, what do you need?
Hi, just following up here, the update worked and I have the toggle button now, but it doesn’t function properly, the toggle button is making all of the text disappear – https://capture.dropbox.com/XAcZaqe4Qanjmpyw
It is working on my test environment, can I access your setup? Please use the ticketing system or the contact form on my Envato profile.
Hi. Would it be possible to have the packaged WPBakery Page Builder updated to current version 6.13.0? Many thanks. Best regards
Sure, I will prepare a new theme update with the upgraded versions for the premium plugins.
Thanks, please check my reply.
Hi, I don’t have any ticket from this account, can you please offer more details?
Good morning,
I don’t see if this theme is 100% elementor compatible, fully elementor compatible
thank you for your answer
Hi, the theme is 100% Elementor compatible, and implements additional Elementor widgets that you can use to build your website. Please let me know if something is not clear!
Hi, I’ve replied to all the existing tickets, thanks!
Hello. I have loaded the “Creative” page and when I remove the content of the footer it gives me an error: “An error has occurred. The response is not a valid JSON response.” Can you help me please?
Hi, can you please open a ticket here? https://smartwpress.ticksy.com/submit/#100011569 Thanks!
Hi, I have a small feature request/bug report: When adding a new event with a venue but without a venue url, the event’s single page still has a clickable link to the venue. If clicked, the event’s single page opens again in a new tab (because of the empty href attribute), which is not the behavior a user would expect. I propose replacing the anchor for the venue with a div if the venue url is empty. Thanks!
Thanks for spotting this, I will add it to the TODO list for the next update.
HI, I upgraded to release v2.3.7.3, after upgrading “Lucille Music Score” plugin from “Appearance—>Install Lucille PlugIn”, the site doesn’t work anymore the home page shows me “A problem has occurred critical error on your website”. I always do backups before updates and I had to do the restore and everything works. Can you check why this happens? Currently the version of “Lucille Music Core” is v2.5.
If it helps you, I’ll post the error I found in the log file.
Mon May 01 19:15:17.606449 2023 pid 21865:tid 139657398978304 AH01071: Got error ‘PHP message: PHP Parse error: syntax error, unexpected end of file, expecting function (T_FUNCTION) or const (T_CONST) in /var/www/vhosts/nicolacaminiti.com/httpdocs/wp-content/plugins/lucille-music-core/elementor/widgets/lucille-gallery.php online 333’, referer: https://www.nicolacaminiti.com/wp-admin/themes.php?page=tgmpa-install-plugins
Thank you
Hi, can I check your setup? Please send me a mail using the contact form on my profile.
email sent
Thanks, please check my reply.
Hi there,
I have used this theme for a while. I changed my domain and now my Slider Revolution can’t be activated with my original purchase code. Help would be appreciated.
Please disregard. Issue solved, thanks.
Ok, let me know if you get stuck again.
Hi! When I try to edit the Events page with Elementor, I get the message “You must call ‘the_content’ function in the current template…” I just wanted to add some extra text on that page.
Hi, the special archive pages are meant to automatically generate the layout for you. But you can recreate the same layout and create your own Events custom layout in a new page, using our Elementor widgets.
Anyway, I will add content to special theme templates for the next update.
Gotcha! Thank you!
Thanks!
Hi there, Submenu is not displayed on mobile devices. Is there any chance to change that? Thanks
Hi, submenus are meant to be shown on mobile devices, please open a ticket on our support system and I will take a look: https://smartwpress.ticksy.com/submit/#100011569
Hi, Is there a possibility to make a slider photo presentation on the homepage?
Sure, you can use either Slider Revolution, or Elementor section background options.
hi, i am planning to buy this theme. Can I set the different colors. E.g. background etc.
Yes, the theme offers the option to set custom background color for the entire website, or for individual pages/posts, or for each section, when editing the page with Elementor. Also, in Elementor editor, you can set custom fonts and custom font colors. Please let me know if you have more questions!
Hi, I have a few questions.
1. Can I make the logo on the front page larger?
2. On the “Creative” template, I see a scroll down arrow on the hero main image. How do I activate that?
3. Can I deactivate the hyperlink for “Upcoming Events”? So it’s not clickable
Hi, 1. The logo is automatically adjusted to fit the menu area. If you need to make it bigger, I can help you with this. Please open a support ticket here: https://smartwpress.ticksy.com/submit/#100011569 2. You don’t need to activate it, it is automatically added with the slider revolution object. Did you import a different demo? 3. You can remove the item from the menu from Appearance – Menus.
