HI.,

Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.

Thank you!

Hi, I’ve sent an email a few days ago but didn’t get a response yet. Did you guys receive the email or should I send another e-mail? Thanks

Hi.,

We have fixed the cart issue kindly check and let us know.

Please have a look: https://prnt.sc/k2Ncem9m-m0n

We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.

Thank you!

Hi Orchid2023.,

We have only tested our theme with the plugins listed on the ThemeForest page and have not conducted compatibility tests with any third-party plugins. Therefore, we cannot guarantee that the mentioned plugin will work seamlessly with our theme.

In general, our theme is designed to be compatible with most major plugins available in the market. However, we haven’t specifically tested it with this particular plugin. If you decide to use this plugin with our theme and encounter any challenges, we recommend reaching out to the plugin’s developer for assistance in resolving any issues that may arise.

Thanks!!

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

1) If you want to disable the preloader (on loading of the page) from the site means, you can do it from “Wp-admin (Dashboard) > Appearance > Customize > Site General > Site Loader”

2) And you can replace the loading text with a gif image, from “wp-content/themes/iva/framework/register-hooks.php” file as shown below, https://prnt.sc/26k1wxu

Hi.,

Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!

Please send your request to us directly at this email support@wedesignthemes.com

Hi Ebenedara.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Hi Wasik_sh04.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Thanks!!

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

Also – the menu is broken on the inner pages https://spa-licious.co.uk/shop/ – nobody has touched anything – this theme drives us crazy!

More problems – Cannot Update Jet Elements – Package not available // JetElements For Elementor // JetTabs For Elementor // JetTricks

Hi.,

We get an invalid credentials error please check the credentials and let us know the updated valid credentials so we can check and let you know.

Thank you!

Hi.,

Thank you for contacting us.

You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

Also why can’t we update the Jet Plugins that came with your theme?

Hi!.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Then we’ll help you to get rid of it ASAP !!

Hi.,

1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

2) Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!

Thank you. Have emailed and contacted via the form.

We reply to your mail

HI.,

Kindly copy the below code and navigate Appearance => Customize => Additional CSS paste the below code into the text area.

Code:

@media(max-width: 768px){ #header-wrapper { margin-bottom: -30px; }}

Note: Kindly check and let us know whether it is work or not.

Thank you!

Our images from WooCommerce are repeating top and bottom. Do you know why this is happening http://spa-licious-iva-co-uk.stackstaging.com/

.woocommerce ul.products[class=”dtiva-products-listing”] li.product .product-thumb .image .primary-image, .woocommerce ul.products[class=”dtiva-products-listing”] li.product .product-thumb .image .secondary-image { background-size: cover; }

Sorted it

HI.,

Sorry for the inconvenience. we have checked them the woocommerce products are different but the product’s container( means product pack) images are only the same as other products.

Please have a look: https://prnt.sc/Tpf-n7sBo6ED

Thank you!

Also how do we change the date to dynamicaly change every year in the bar under the footer?

At the moment it shows

© Copyright 2022 Spa-licious | Beauty and Skin Treatments that Get Results

This needs to be 2023 and change automatically – if this is not an option, how do we remove the year so it only shows

© Copyright Spa-licious | Beauty and Skin Treatments that Get Results

Hi Whdsolutions.,

We have noted this query and we will add this feature in the upcoming theme update.

Thanks for letting us know.

Thanks!!

Did you see this:

We have decided not to have a slider on the page http://spa-licious-iva-co-uk.stackstaging.com/treatments/dermal-fillers-for-lips-face/ but there is a white space now under the header?

Any ideas on how to fix this with CSS or otherwise?

Thank you in advance.

Hi.,

We are sorry to say that we do not have this option currently. We will try to provide this option in a future update.

Thank you!

ok

Hi.,

Kindly copy the below CSS code and navigate to Appearance => Customize => Additional CSS. paste that code into the text area so that the issue you are facing will be resolved.

code:

#header-wrapper {margin: 0;}

Thank you!

HI.,

1) We have resolved your mega menu query kindly have a look.

2) Can you please more details about this issue, and help us have a better understanding of it by getting back with any Screenshots / Video references to our support team so that we can check and let you know.

Thank you!

Thank you – looks great, managed to do a couple of tweaks also. Thanks for your time.

HI.,

We hope you are happy with our support. ratings play a major role in our profile. You have given us 3-star ratings. It will affect our entire profile ratings. Kindly update the ratings to 5 stars. It will make us happier and more energetic to help and support valuable clients like you.

Thank you!

Hi Grpsarras.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know.

Thanks!!

i dont receive the comfirmation email from the support. I have try a lot of times

Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you

Hi.,

Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.

Then we’ll help you to get rid of it as soon as possible !!

Thank you!

Hi.,

Please navigate to Appearance -> Widgets -> Categories

Refer: https://prnt.sc/ncpYBMWhDqX8

Thanks!!