2341 comments found.
Hello i’m having issues with several of my websites with your theme, i can’t edit them using elementor is stuck on loading. I don’t know if its due to wordpress 6.3 update but is causing me issues. please help
Could you please submit a ticket, we’d love to assist you.
Hi There,
its been 3 days since i reported this ticket (22394) and its not resolved yet Its urgent and I am not sure how long to wait to get a response.
Could you please expedite with a solution please?
I have checked our system and noticed that a response has been issued for your ticket. Should you require additional help, please respond to the existing ticket. Our team is committed to assisting you and making certain that your experience with our product is seamless. Thanks.
I don’t see a response for the ticket. You agent called named “Frank” has responded 3 days ago asking for the correct purchase code and i have replied to that with the correct purchase code on 3 days ago and again followed up with you all 2 days ago and no response.
This is really killing the time. Appreciate if you can take a look with priority and assist. Ticket# 22394.
Hi, I am having this WooCommerce message: “Your theme (Hub) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.” I have checked to see if there are updates for the Theme but there isn’t. Kindly let me know what I need to do, Thanks!
Already updated 
Hi can you take a look on this ticket: ” translate texts #22146” it’s closed but I update with a question…
I need know how how to translate the “Continue Reading” text that appears in liquid blog list (style 17) !
Thanks
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
In Liquid Particles if multicolor option is given its not working. when I select single color there is multi color please give me what to do
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team Hub
When can we expect an update on the theme?
We’re already working on and it will be released very soon Stay tuned!
Hi! I have a mega menu that opens in hover and I would like it to open by a click instead. I have the “Hub” theme. Is it possible, can you help me? Thanks in advance !
Hello,
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Best Regards, Team Hub
Hi there, please fix the Elementor error ASAP… Warning: Undefined array key “header_sticky_bg_position_tablet”
Could you please submit a ticket, we’re looking forward to resolving your issue.
I want to reset a purchase code. Can you help me?
Sure, could you submit a ticket, please?
Hello, I’ve joust bought the theme but I cannot find the asymmetric 9 template. Why? Where can I find it?
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team MagicAI
Hi,
I hope everything is fine and your team help us soon with those tickets that are with Being Processed status: #22264 #22254 #22155 #22154 #22153 #21998 #21718 #21633
Thank you
Could you please check and update the ticket number #22089 as it is little urgent. Thank you for your quick support always.
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Hi, Still the ticket response is pending related to the issue. Could you please update as soon as possible as I have a little urgent to delivery the project?
Thank you for your support.
Hi, Elementor block & pages will not insert? Elementor is not supporting your theme. its appears error when updated? Please update HUB Elementor Plugin also.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team Hub
QUESTION: Do both WP Bakery builder and Elementor page builder have the same elements and features? Or is one better than the other?
We do recommend Elementor for now Because they are better improving, however some of the users are more familiar with WPBakery.
Yes I am familiar with WPBakery but am wandering if using this it has all of the features?
I noticed that on the wizard Elementor has the ‘Hub Elementor Addons’ plugin. Does WPBakery have the same features as this plugin or are some missing in WPBakery?
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Best Regards, Team Hub
I’m having issues with HUB Elementor Addons is not letting me edit my site, please fix and update the version
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team Hub
Your pre-created designs are throwing errors across many aspects of your designs as per below error request:
templates_error_request
undefined. undefined. undefined. undefined. undefined. undefined. undefined. undefined. undefined. undefined.
You need to look at this immediately as not being able to implement your pre-setup designs almost makes your WP design unusable.
Not good enough. You are one of the top WP themes, and your whole backend system linking to the design importation is completely broken. Report has been sent to Themeforest.
Just updated Elementor version, and now my whole page wont load. You need to figure this out fast, your whole theme is broken at this point. Our whole team is in the middle of building out multiple websites on your theme. Current now moving to JupiterX.
Bug is inside your Plugin ‘HUB Elementor Addons’
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team Hub
Collection hub is not working, i get: templates_request_error
Hello,
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Best Regards, Team Hub
Hi, Please update Hub Elementor Addons and release again. because when i update Elementor its appear error. please check and release new update
Could you please submit a ticket, thanks.
is plugin update is depend on support ticket ? i hope this will understand ? if any other issue i can renew support ticket
Feel free to submit a ticket, you don’t need support renewal for this.
Hello, how to remove the bottom left Envato logo?
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team Hub
