77 comments found.
I want to purchase this theme but need questions answered before acting.
1. Has this theme been tested for compatibility with WordPress 6.3?
WordPress 6.3.1 is the latest short-cycle release with WordPress 6.4 planned for November 2023.
1. Will this theme be updated for compatibility to either or both of these?
2. What is your standard update cycle for this particular theme? a. Updates on major versions (6.2, 6.3, 6.x) and security short-cycle releases. b. Updates on reported broken functionality and security short-cycle releases 6.3.1, 6..3.2, 6.3.x)? (Users should not wake to a broken site just to have to wait for a fix.)
3. What is the WordPress Version update support lifecycle for this particular theme?
Hello, It is a theme . We release update on when user report issue or WordPress update made break. Other wise ,we release update when we find bug or compatible issue. Thank you
merhaba temanızı yanlışlıkla aldım değiştirmeme izin verir misiniz bunu almak istiyorum https://www.mintplumbingco.com/
Hi, just one question about your theme. Social media on top bar could be open in new tab ? Thanks for your response.
Hi,
Currently that feature is not available. But if you want to buy it we will surely add this feature for you.
Thank you, SmartDataSoft Team
Ticket Track ID : TF1F52214-001-XAS Pls help to the problem above. Thanks!
Hi I cant upload the demo, its giving me an error 500,
Will you check your server memory limit is above 256mb and post max size is 32mb. If you still face issue open ticket in our support system with your site access.
https://support.smartdatasoft.com Thank youHello: Plumbio Core does not update. The message I get is:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please advise.
If figured it out – cancel my request 
This issue occur if you activate your site I a.com and move to b.com without decativate. Please deactivate the licence and again activates . And try again Thank you
Are you preparing an update for this theme? Currently it is not compatible with the newest version of Wordpress. Do not want to purchase and use a theme for a client project that is not supported long-term.
Right now our office is close. We will start work from Saturday. We can give you support. From our random testing it work latest version
I can appreciate that, but we need to be 100% sure of future support and compatability moving forward.
I need to cancel my account how can I get a refund. Wrong item purchased.
I was looking for a modern theme for my plumbing Utah page. And this one is perfect for it. planning to purchase it soon.
can you reply my ticket?is two day ago
The template is really very modern and clean. Thanks for your project. We are looking for a theme for Utah’s commercial plumbing business. And it looks good.
the template is really very nice, congratulations for your work. Is it possible to install and work on your demo using the free elementor version or do I need the paid version of elementor? Thanks
Hi,
the theme is made with the custom elementor add-ons which are usable with the free elementor version.
Thank you, SmartDataSoft Team
After a number if attempted support tickets but ether deleted or did go through I will try in here
How can you edit the test in the home page main sliders to H1 or any other test i the pages because you have them all set to H6
this is bad for SEO and no option to change to H1-H4 etc
Hi, we are offline now. And we will be back tomorrow please give us some time we will get back tomorrow and add the feature for you. Thank you
Hi have you responded to my support ticket please
question before purchase is your theme compatible with the polylang plugin
Having issues with the logo area. we have rectangle logo, and this block does not display it properly at all.
Its been a week an no response. the logo is not formatting properly at all in mobile. why is this not being addressed?
Hi, we are sorry for the late reply. Please open a ticket in our support system. Without checking the site we can’t give proper solution. We are on weekend day off now. We will solve your ticket first thing tomorrow. Sorry for the inconvenience.
Hello, I love the theme and it’s working great. I do have a small issue I can’t find a solution for… The services section’s description does not show on mobile, but the title and sub-title does. Please see it in production at https://ppe.254.myftpupload.com. Can you tell me how to fix it?
Ok, no reply. I’ll figure it out myself. thanks.
Hi, Sorry for the late reply. Actually we don’t have that in our theme design if you have to show them them you need to use custom css for that. Thank you
Your answer does not make sense. I don’t think you understood my question. There was a section on YOUR DEMO, that does not show up on mobile, but shows on desktop and tablet view. It is the second column in the Services section.
I resolved my issue – i added a row to show up on mobile only.
Hi
https://prnt.sc/tssh4Uma7w_f you meant that section, right? Please check our live demo.
However, its good to hear that you were able to do a workaround for that.
Thank you, SmartDataSoft Team
please update the theme Deprecated: Das Argument $control_id ist seit Version 3.5.0 veraltet! in domainxxxx.com/httpdocs/wp-content/plugins/elementor/modules/dev-tools/deprecation.php on line 304
Hi
Please deactivate the demo installer plugin as mentioned in the notice of the deom import page. the notice show after the demo import is complete. However please deactivate the demo installer plugin this remove the error.
Thank you, SmartDataSoft Team
how do you change the logo
From customizer you are able to chnage logo.
Is there a copy of the Changelog file, just want to see what updates have been made and how often you are updating this theme?
Hi
We have made a new site for the documentation which is why the change log is not available right now. we are sorry about that. But we can assure you that we update the theme every two months.
Thank you, SmartDataSoft Team
is there any posibility to make telefon contact on a header section a little bit bigger?
If you open ticket in our support system our technical team will help you
how long do i need to wait for your response??? i opened the ticket 7 days ago ….
Our response time is 24hours other than weekend. Please login support system and check ticket status. Send me ticket no . I will follow up with team tomorrow Thank you
TC154D363-001-XM8
Hi
I have replied your ticket instantly on the same day. Please check your ticket. https://prnt.sc/FAW5f4DxPkhM
Thank you, SmartDataSoft Team
