253 comments found.
Hello, all my color swatches in the store are showing up white. I have cleared my cache. Might you know why this is happening? Thank you
Hi enlightenedhood,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Hola, tengo una pregunta. Hay 2 tipos de categorías, una es de entrada y la otra es de producto. Cuál es la diferencia? Porque hay productos que pertenecen a una categoría y otros a la otra. Por ejemplo : charms, bracelets, handbags etc. pertenecen a la categoría de ENTRADA y después: hair accessory, perfumes, sunglasses etc. pertenecen a la categoría de PRODUCTO . Necesito resolver esta duda. Gracias
Hi inesinna,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Hello! First of all, I am getting too many CSS errors and fixing it for my client through Additional CSS. But it should not happen as I purchased the theme for peace of mind. Secondly, I have tried a lot to change the footer style through “Appearance > Theme Options” but footer never changes. Please solve it or tell me how to solve it.
Hi sheikhgroupofmarketing,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Okay
Hi sheikhgroupofmarketing,
We have replied to your ticket. Please check it again.
Best regards,
Hello. I am getting the following error in import demo section. An error occurred while importing the file from http://www.sandalyee.com.tr/wp-content/plugins/themesky/importer/data/content.xml! Reason: http_request_failed – cURL error 28: Could not connect to www.sandalyee.com.tr port 80 after 10001 ms: Timed out.
Hi volkandbozkurt,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Hi I am trying to register my license key for Revolution Slider. I copied what was in the provided 45531353-slider-revolution-responsive-wordpress-plugin-license.txt file, but it said it was locked.
Im I able to register this plugin so I can get updates?
Thanks, David
Hi establishnet,
Please read the document at the link https://skygroup.ticksy.com/article/10856/
Note: Please don’t add the purchase code here.
Best regards,
how to edit single product page and category page?
Hi collabculturein,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
how to display header and footer
Hi johnydek6,
- To change the header layout, you go to Theme Options > Header > Header Options > Header Layout > select the header layout. Also, you can also choose the header layout for individual pages ( Page Options )
- To change the footer, you go to Theme Options > Footer > Footer Block > change your footer.
There is another option called “Footer Block” in Page Options of each page. It’ll overwrite the global option. So, If you change the footer in Appearance > Theme Options > Footer but nothing changes. You can edit page and find the “Footer Block” option, change it to your footer or change to default to use global option.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I have an issue importing the demos of this theme. And I feel inconvenienced
Hi ndumisophoswa,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
How can I get support? I see when I submit details, this showed here in the comments. Any support email?
Hi dotflyer,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, I need some help regarding your theme. Thank!
Hi lubbnasaleem,
We have replied to your ticket. Please check it again.
Best regards,
Hi, I need help. Since I installed the theme I get the 500 error. The server cannot find the requested resource. In the browser, this means the URL is not recognized. I checked: Corrupted .htaccess Insufficient PHP limit
but nothing I don’t speak English, I hope you understand me I need help. thank you
Hi lorenitaweb,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
hi, am called allan. i purchased one theme from you but its not loading on shopify.
Hi gayiallan41,
Unfortunately, the Jaroti theme does not build on Shopify.
If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Thanks for your last advice. I was able to fix the footer. 2 more questions.
1) I am using website.com/home2
But I still have .com/home3, .com/home4 and on and on.
How do I disable rest of home pages that were imported when I imported the demos?
2) I have created products but they are not listing on .com/shop
For other sites I worked on, whenever I created a listing product, it went to .com/shop automatically but 2 items I have created are not appearing there.
What do I have to do?
Thank you.
Hi krnxbeachbum,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello just purchased your theme today. How can I change the homepage footer from footer 2 to footer 1? Thanks
Hi krnxbeachbum,
You go to Theme Options > Footer > Footer Block > change it to Footer 1
There is another option called “Footer Block” in Page Options of each page. It’ll overwrite the global option. So, If you change the footer in Appearance > Theme Options > Footer but nothing changes. You can edit page and find the “Footer Block” option, change it to your footer or change to default to use global option.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I bought your product but I couldn’t find where to write the purchase code! Please help me.
Hi KocaHuseyin,
You don’t need to activate the license. After you have bought the Jaroti theme, you will give the purchase code and it will be used to check the support time ( or confirm that you are the customer of our theme ) when you need more help.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, i freshly installed the jaroti theme. i cannot edit with elemntor because of Instashop error.
Hi mohsenbavinezhad,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi,
I love your design.
I just tried to upload you to the Wordpress Dashboard and it says the file is too big. The same on my host’s Ftp, which tells me it’s too large.
What can I do? I don’t have much time to make the website, so I need to make a decision quickly. Thank you for your understanding.
Do you have a compressed version with the same features ? Thanks in advance.
Hi RACHELAGENCEMEDIANE,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, ticket done. Thanks in advance. Have a nice day.
Hello. I can’t find the sign up page. I want the link of the sign up page to be under sign in. Could you help
Hi yunusdegerli,
You go to WooCommerce > Settings > Accounts and Privacy and enable the Allow customers to create an account on the My account page option. You will see the sign up form on the my account page.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
non riesco a personalizzare il tema come posso fare ?
Hi stefaniapas,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Have a nice day!
I wrote but skygroup.ticksy.com but there is no reply. I will leave negative feedback i couldnt get replay today. my question is easy . how can i edit delivery & return product tab ..
Hi honemliturk,
You go to Appearance > Theme Options > Product Details and edit the Product Custom Tab Content option.
Have a nice day!
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