597 comments found.
Guys – can I check if there has been any known problems lately? Our site running on Ratio just recently hit a critical error taking it offline… Showing errors such as:
Deprecated: Creation of dynamic property RatioEdgeTitle::$hidden_value is deprecated in /home/brackfie/public_html/wp-content/themes/ratio/framework/lib/edgt.layout.php on line 391
Just as a follow up after going through all normal processes, we’ve it worked out that JS Composer latest ver7.9 is causing the Ratio theme to fall over. You guys might want to review that and release an update to make sure it complies. Thanks
Hello,
Thank you for contacting us.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
The theme is supported and we will continue to update it. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
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Edge Portfolio part of
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Hello! How can I deregister Purchase Code? I’ve tried registering the code on a sub domain to develop a new site, but the Theme system won’t let me do it. I see a note like this – “This code was already used to register another domain.” That other domain is no longer working as the site has been deleted. Please, deregister it for me.
Best regards, Vadim.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.
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Hello,
A company bought this theme and made a website for me 6 years ago. This company has closed down a long time ago and that’s why I can’t update my theme, because I can’t login to the themeforest account to download the new updates. The current version number of the theme: 1.7. The WPBakery Visual Composer plugin which is linked to the Ratio theme is also not up to date. I have the license certificate. Is there any possibility that I can update my website in the future, or will I have to pay again for a new license? Regards, Gabesz
Hello,
If you are no longer able to access the account from which the theme was purchased, then the best approach would be to purchase the theme again.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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My problem is that the theme is not updated. The version number is 1.7. No theme update available in wordpress backend.
Hi,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Hello, I have been using your Ratio theme for a few years and am happy with it. This week I just updated to the latest version of Wordpress, all my plugins and the php version via my host. Unfortunately I have a blank page and it seems that the problem comes from the theme itself (when I load a default theme, the site works again). In addition I have to stop at PHP version 7.4 otherwise the site crashes. Finally, the WPBakery Visual Composer plugin which is linked to the Ratio theme is also not up to date. Have you ever encountered this problem? Should I wait for an update that includes a patch for this problem? Thank you for your reply. Daisy
Hello,
The latest version of the theme is compatible with PHP 8. Please check if you have updated the theme and its plugins to the latest version listed in change log.
Also, you should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi, I’ve just purchased Ratio, downloaded from my accounts”my downloads” and tried to upload via Wordpress. For some reason the child theme downloads OK but the parent theme gives me the error “The link you followed has expired”. Also please note that it does not display a link on my downloads page for “licence certificate & licence code” as documented in index/getting started. Please help.
Update. Upload issue resolved by updating PHP options (max file size, max execution time etc) on host server & purchase code found on support page.
Hello,
We are glad that you’ve managed to resolve this in the meantime.
We will add links to two articles which might be helpful for other users if they encounter similar situations:
How To Solve The Link You Have Followed Has Expired Issue
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thanks for being so pro active guys. I will be sure to leave a review once I have set up the website. Keep up the great work!
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I have 4 websites with 4 different licenses for the Ratio theme, can I use the same download for all 4 websites since they have 4 different registered purchase codes?
Hello,
You can use the same downloaded theme files if you need to update themes on your installations. If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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Thank you for the very fast response, much appreciated.
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Hi! I just updated the theme from 2.8 to 2.9. How can I get updates for Slider Revolution and WPBakery Page Builder?
Hello,
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello. I liked your theme very much and want to purchase it. But I need to know how the translation works. Is it only with WPML plugin, or is there some other way to have a multilanguage website with this theme?
Hello,
Thank you for reaching us!
When it comes to creating multi-language websites with our themes we recommend checking the article in this link.
Do let us know if you have any additional questions.
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Thanks a lot. That was very helpful.
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Hi there, I have recently updated my theme copy but the WPBaker builder seem to be running on an old versionn 6.13.0 when the current one is 7.4… Is it possible to get an update to the newer version? Many Thanks
Hello,
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
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Hi, I like your theme and want to purchase it. I have a pre-purchase query. Does your themes support responsive video slider instead of image slider on the home page? I want to use video slider or at least one video background in place of an image slider. I’m new to wordpress. Kindly let me know.
Hello,
Thank you for reaching us!
The theme comes with Slider Revolution plugin as a bundled plugin and this plugin has a video background feature and also allows adding videos as layers. You can find more info here.
Do let us know if you have any additional questions.
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- 235329 I need assistance to import DEMO perfectly – It’s been 2 days. Please take care of this. Thanks
Hi there,
We do see that your request has been responded and if you need any further assistance please continue the conversation with our support team.
Thank you for your patiance.
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Greetings.
I´ve used the theme 2 years ago, we loved it. The thing is apparently the edge core plugin is presenting errors with WP Bakery, The URL is the following: https://granatoporchetto.com.ar/
We wanted to know if you could make a patch, updating the theme and getting sure the contents can show properly again, we would give you access to the wordpress and server if needed.
Of course, we would pay the support fee for renewal, Could you take a look and see if this error you already know how to solve? Thanks in advance! hope you can help us, we will send an email too
Hello,
We see that you’ve updated the theme to the latest version. Please navigate to Appearance > Install Plugins and check if you’ve updated all of the plugins listed there. It is important to also update Edge Core plugin when the theme is updated.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hi! When will you release an update to the WPBakery plugin? The plugin has a serious vulnerability and shoud be updated to v 6.13.0.
Hello,
The theme and plugins will be updated, however, at the moment we don’t have an ETA when the update will come out.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support period has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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After many year I bought, it s still one of my fave… the only issue is that WpBakery is an overkill, i d be so happy to have ration with Elementor
Hi there,
We are glad that you like our theme!
Unfortunately, we don’t have an Elementor version of this theme. You can check our themes that come with this plugin here.
If you have any questions or theme issues, please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello, its been since June of 2022 since the last theme update. When do you plan on releasing the next theme update for Ratio?
The current theme version of 2.8 is not compatible with the PHP 8.0. Please adivse.
Hi,
At the moment we don’t have an ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with PHP 8 was improved in the theme updates. We recommend using PHP 8.0 or PHP 8.0.1,
As we do not have enough information about the troubles you are experiencing, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Hi team, my support is over i am not able to rise a ticket. i humble request to you guys my purachse code is not working after reinstall my thems its says “Code is already registered for other domain” please help me. you can check i bought theme from you gys. a line of cinfirmation is highly appreciasable
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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thank you so much for your prompt response, really appreciated. i have a doubt in desktop view logos and naviagation overlay the video, same thing how can do it in mobile
Hi,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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my support is over thats why, can i get a any email id for the team, so that i can shoot the mail. please help me for the same
Hi,
We are sorry to hear this. You can find more info regarding support expiration and option to extend it in this article here.
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ritht now i dont have a any budget to extend my plan. my humble request to you ask your development team our template this is applicable or not, if yes please share the documentation, i can try to implement it. thank you
Hi,
Could you please explain in more detail what kind of behavior would you like to achieve with the logo and videos on mobile so we can give you more precise answer if this is something which can be achieved through theme options? Thank you.
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thanks for your prompt response. screen shoot is given below for your better understand. please help for the same.https://snipboard.io/YPbjTI.jpg
Hi,
Unfortunately there is no option to set transparent mobile header. All of the available options for mobile header are located in Edge Options > Mobile Header.
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hi team,
i am not able to create a revolution slider blank slide error is coming “could not create a slider can you help me for the same? i will share my all ftp details via email because my support is over. i humble request to you plese help me on the same
Hi there,
Contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hi Team, shared the email. please chek
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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The theme is great and has a lot of features but there is something it would be great to add in the next update the body hook in header body since wordpress supporting it by default. if ( function_exists( ‘wp_body_open’ ) ) { wp_body_open(); }
Hello,
Thank you for reaching us!
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
If you need to make changes to theme template files you can use child theme and apply changes there.
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My site got messy after I uploaded the theme demo. I have sent you an email asking for support for a few days, but still no response. Could you please take a look and get back to me? Thanks!
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
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I have done as you suggested, but the problem is still there, nothing changed. I have used a couple of themes, but never had this kind of issues.
Hi,
Please continue the conversation with our support team and they will gladly help you. Your ticket should be updated with response.
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Hi My host updated the php version of the server to 8.0 and the site stopped working. Can you help with that issue? it’s very annoying. The wpbakery plugin might be the issue but it’s not possible to get the latest version with the theme. I’ve already try to reinstall the theme and plugins and still not working. Could you help please?
Hi there,
Thanks for writing in! The theme is compatible with PHP 8 version so please check if you updated the theme and its plugins to the latest version available.
Also, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
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Is there any update for wordpress 6.1 and the plugins such as wpbakery and slider revolution?
Hi there,
The theme is compatible with WP 6.0 and it will work perfectly fine on the latest version as well. The compatibility will be added to the themes change log once the theme update is released.
When it comes to the plugins, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
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