230 comments found.
Hi, this is an excellent theme but I have a problem: the mobile logo does not display and appears broken. How can I solve? Thanks!
Hi,
Thanks for contacting us 
Here you have instructions on how to add the logo: https://shock.codings.dev/docs/logo
If you can’t resolve it, please tell us your website URL so we can take a look.
Thanks.
Hello, it’s possible to use two menus? i want to display to different menus on my header… its possible with your builder?
Hi,
Thank you for contacting us!
It is only possible to have 1 Global Section in the header, so if you try to have 1 Navbar + 1 Grid Menu, only 1 will be displayed.
However, it is possible to have unlimited Global Sections registered, and select where each one will be displayed. Here you have detailed information on how to use the “Global Sections”: https://shock.codings.dev/docs/global-sections
If I missed something in my answer, or if you need to rephrase your question, please let us know
Hello can you help pls. I would like my blog posts to be in a box like shown here https://shock.codings.dev/single-post-4/ I cannot fund where to switch the single post style. please help. Thank you
Hi,
Thanks for contacting us
This page style was built with Elementor. You can manipulate everything, like box width, background color, etc.
To replicate this to your posts, just take the “Single Post 4” demo and duplicate it. Or copy and paste the section, and finally type its content, images, etc.
To duplicate posts, you can get the best plugin for that: https://wordpress.org/plugins/duplicate-page/
How to import the Single Post 4 demo:
Go to Shock Theme > Demo Import > Choose Pages to Import and in the “Single Post” tab import “Single Post 4”.
Note: If this style were applied as a “template”, it would not be as flexible as it is this way, which allows you to customize everything.
If you have questions or suggestions let us know.
Ahha this sounds legit. I’ll give it a try from the demo Import. Great and thank you
I hope it is effective for you. If you have questions, let us know and our team will support you.
Its not working. Also your preview is redirecting to an error page. Is there a problem your end?
We are aware of the preview link. We will publish a new version of the theme soon with this fixed.
The demos can be seen here: https://shock.codings.dev
When importing this, do you get any errors?
Note that if “Single Post 4” already exists in your post list it will not be imported again, unless you delete it, and also clean it from the trash.
Thanks for the quick responses. Unfortunately none of the single posts have worked. Can I get you to look if I send login to dev site?
Ive just sent email with login details… thank you in advance
No worries! Found it in draft
Thank you 
Okay! I’m glad this works
Hi,
Just purchased
I customized a web and activate it. I erased the previous website and it is telling me that the license Ive aaalready use it. How can I update that?
Hi,
I already reset your license
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Learn more: https://snipboard.io/w9FSo5.jpg
can i create unique single product page
Hi,
Yes, just add a new product page and edit with Elementor.
If you have more questions let us know.
Hello,
I’ve a problem with importing demo data :
“An error occurred while fetching file from: https://codings.dev/package/demo-data/shock/home-pages/Home-3.xml! Reason: http_request_failed – cURL error 56: OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 104.”
Thanks !
Hi,
Thanks for contacting us!
When accessing the URL described in the error, you can access normally, for example: https://codings.dev/package/demo-data/shock/home-pages/Home-3.xml however your server prevents you from importing data.
This is a common issue, read more: https://kinsta.com/knowledgebase/curl-error-28/
The best alternative is to import the XML file manually.
First, please check if you have the minimum settings: https://shock.codings.dev/docs/server-requirements
1) Download the file here: https://codings.dev/package/demo-data/shock/All.xml
2) Go to from your WordPress Dashboard > Tools > Import and import this file.
If even manual import doesn’t work on your server: I recommend that you develop your site locally with the awesome (free) https://localwp.com/ and then migrate that to your server.
I await your comments. If you have questions let us know.
Hello,
Thanks for your quick reply, i can’t increase max execution time :
Max Execution Time 165 Recommended 900 or greater Max Input Time -1 Recommended 900 or greater
I’ve tried wp-config, htaccess (internal error result) and php.ini. Nothing is working unfortunately !
Thanks
Contact your web hosting support. Unfortunately we cannot help with actions on your server.
If you have any questions about this, let us know and we will try to respond to the best of our ability.
Ok no problem, thanks for your help !
Consider using https://localwp.com/ most professional agencies use this to speed up work 
Hello,
I am pleased to inform you that I have completed the testing phase of my website using your theme on a “x” subdomain. Everything appears to be working perfectly, and I am now ready to make it accessible to the public. However, my activation key is already associated with the “x” subdomain, and I also wish to use the theme on the “it” subdomain. Could you please guide me on the procedure to obtain a new activation key so that I can go live on both subdomains?
Best regards.
Hi,
Just go to the old site and deactivate your license, and this will leave your purchase code free to activate on the production site.
See an example: https://snipboard.io/w9FSo5.jpg
Anyway, in cases where you lose the old site, just contact us and we will reset it for you.
If you have questions let us know.
Hello, I would like to know if I deactivate the license on my x subdomain, will I still be able to access it? Because I will need some data to continue on my new site. If I could have a new license key, that would be great. Best regards.
Hi,
Even if you deactivate the license, you will be able to view your site without any problems.
This process is reversible, that is, you can deactivate and activate as many times as you need.
Activating the license is just so we can identify your purchase when you request support, don’t worry.
If you have questions let us know.
Hello,
I wanna know how I can deleted all demo data in my site , and re import all them
Best regards
Hi,
You need to delete the pages that were imported and also clean them from the trash. This way when importing again it will work fine.
You can also use the “wp reset” plugin if you want to restore your site completely from scratch. However, note that this will delete everything from your site, so be careful.
Hope this helps.
Hi, I would like to know how to apply a specific header template to a given page on my site, considering the variety of header templates available. The template we have designed is ideally suited for this particular page, and I am looking to restrict it to this specific usage without affecting the rest of the site. I would greatly appreciate it if you could guide me on how to achieve this targeted customization. Your expertise would be highly valued in ensuring a consistent and optimal user experience on our website.
Hi,
Thank you for contacting us, sorry for the delay in responding. We will maintain our standard of responding quickly to your next questions.
Here is documentation on how to work with global sections: https://shock.codings.dev/docs/global-sections
Basically you need to go to Shock Theme > Global Sections and click on “Edit” to set the conditions under which each section will be displayed.
Note that in the list of sections you should exclude what you are not going to use and keep it organized to avoid conflict.
If you have any questions let us know.
SORRY, I didn’t read this comment section and just deleted the website. 
Now I see “Purchase code is already in use. Make sure you have not activated on another website.” error while developing in local.
I already reset your code. You can activate this normally.
Please contact us whenever you need
I have followed the provided instructions meticulously, but I am encountering obstacles that are preventing me from successfully importing the demo data.
The specific error message I am encountering is as follows:
“—Downloaded files—
An error occurred while fetching the file from: https://codings.dev/package/demo-data/shock/All.xml
Reason: http_request_failed – cURL error 35: error:14094438:SSL routines:ssl3_read_bytes:tlsv1 alert internal error.”
I have made several attempts to resolve this issue by updating my WordPress theme and plugins, ensuring the SSL/TLS configuration on my server is correct, and verifying the SSL certificate on my website. Unfortunately, none of these steps have resolved the problem.
I would greatly appreciate any assistance or guidance you can provide to help me overcome this issue and successfully import the demo data.
Thank you in advance for your support.
Best regards
Hi,
Sorry for the inconvenience. At the moment our server is down, we have already activated our provider and it will soon be back to normal.
We’ll send you a comment when it becomes available.
You can check if this is already live by accessing the site https://shock.codings.dev/ if it opens fine, you can try importing the demos.
If you have questions let us know.
Hi, The service is already available and normalized. Please try the import again and let us know if you need help.
Thanks, Its working right now
Hello team i have an issue i have activated my shock licence in a website which i deleted from server because i decided to start a new one but i have not deactivated before i delete, and now i put my code in the new installation and says i have to delete from the old site which does not exist …. What can i do to use my licence code and deactivate it from the deleted site?
I sent you also in comments in case you see it faster. If you want my purchase code i can send you through mail! Thanks!
Hi,
I already reset your license
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Learn more: https://snipboard.io/w9FSo5.jpg
Thanks so much team you are amazing!
Hi again team is there an email i can report an issue with an error and give access to check ?
Thanks team !
Hello team i have an issue i have activated my shock licence in a website which i deleted from server because i decided to start a new one but i have not deactivated before i delete, and now i put my code in the new installation and says i have to delete from the old site which does not exist …. What can i do to use my licence code and deactivate it from the deleted site? Thanks.
Hi,
I already reset your license
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Learn more: https://snipboard.io/w9FSo5.jpg
Dear Team,
I purchased the Shock Theme from “Themeforest” and installed it on my website and later found that some error occurred while importing demo content. So, Uninstall WordPress and re-install the same theme, while activating the theme it shows “Purchase code is already in use. Make sure you have not activated on another website”
Contact No: 9176350024 Email: jebastin.araj92@gmail.com
Please kindly needful on this.
Thanks, Jebastin A
Hi,
I already reset your license
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Learn more: https://snipboard.io/w9FSo5.jpg
thanks
Hi,
I’ve used your theme on a test project, but never finished the project and removed it. I want to use it for a live project now. Can you reset my purchase code?
Hi,
I already reset your license
Before deleting a site, or migrating to another WordPress installation, go to the Shock Dashboard and deactivate the license, so that your purchase code will be available to activate it on another site.
Learn more: https://snipboard.io/w9FSo5.jpg
I am trying to download Services page 1 but when i hit the import button it imports the singal service page 1. Can you please provide the demo file for Services page 1
Hi,
I sent this to your email.
this theme looks great, i will definitely use this in my website, Phi Media Marketing, but i want other services too, and i want courses system, so is it possible to attach courses plugin with this theme?
Hi,
Thank you for contacting us!
Can you tell me which plugin? I can test compatibility and give you a more accurate answer.
Hi, do you have any link for the support? Meanwhile: where can i change this underline setting: https://prnt.sc/FYv_0MfJmNwl Same thing here: https://prnt.sc/Olsn5TLR-vig
Hi,
1) We have no support link. We respond to theme users via email at adm.codings@gmail.com and here in the comments. Please feel free to contact us if you have any further questions.
2) Just edit the text to remove the underline. This is added with a mark tag. See an example: https://i.imgur.com/UM3a8aK.png
I hope this helps
How do you choose the color you wanna show for the underline?
Hi,
In the style tab, see an example: https://i.imgur.com/2XFNXYr.png
