3007 comments found.
Please update ACF due to the security issue it currently has: “v6.1 – 6.1.7 – Authenticated (Administrator+) Stored Cross-Site Scripting” I’ve done the “plugin delete and reinstall from Appearance > Install Plugins” – but it’s still fetching 6.1.6.
Hi,
Thanks for reaching out.
Try to remove and install ACF Pro plugin from scratch using Appearance > Install Plugins menu. You should get the latest version directly from our server.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can dark mode be set as standard, then if visitor wishes he can switch it to white. But would like to have black as standard.
Also, does theme require elementor to function properly. As there is no need to have two builders, elementor and wppagebuilder. I rather remove elementor if not needed.
Hi,
Thanks for reaching out.
1. Yes, there’s an option to enable dark mode by default for the whole website.
2. You need to have a single builder plugin installed to make the theme works properly.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Where is this option then?
https://prnt.sc/meoouZahqbP7
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Hello,
When i view mobile i see 2 logos on top of each other. Mobile and normal logo.
And how can i control the color of header elements? Sometimes its light and the its dark?
Please help.
Thanks
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Team at Colabrio,
I have purchased the theme and before setting it up I have a few questions regarding the license.
As we are building the theme on a separate domain and will be migrated to the main domain once it is complete. I have activated the license on my wordpress account. I wanted clarification if the license is activated on a domain can it easily be moved to the new domain or would this get my account stuck in any way?
I look forward to your clarification.
Thank you
Hi,
Thanks for reaching out.
Yes, there’s an option in the theme’s dashboard to detach the license from one WP installation (it can be local or dev environment) to another.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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How to remove the comment section from the portfolio page?
Hi,
Thanks for reaching out.
From your WP admin dashboard navigate under Portfolio and open the specific project. There will be an option to disable the comments area:https://prnt.sc/Z4PaYHsWmYI4
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It disables comments, but does not remove the actual comment section that i can see within the code.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Im trying to remove this text from my mobile menu and I can’t find where to remove it: “© 2016-2022 Colabrio. All rights reserved | Purchase
Security | Privacy & Cookie Policy | Terms of Service”
Anyone else having this issue when you view your mobile menu?
Found it
Hi,
Thanks for reaching out.
Glad to hear that you already found it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I’m trying to translate my site with WPML, but when I try to translate Ohio Header the WPML show me only the first sentence of my header and the subtitle. I can’t find how to translate the Highlighted text in Header. Can you help me with that, please?
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Dear!
Yesterday, I purchased a second license and accidentally checked the “Extend support to 12 months” option, even though I had already bought it a month ago.
How can I get a refund for the support: $8.63?
Hi,
Thanks for reaching out.
Try to use the following link and check if there’s an option to refund extended support only:https://themeforest.net/refund_requests/new
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
I duplicated the message, hoping they won’t issue a full refund? 
Hi,
If we provide a refund the theme’s license + extended support will be canceled.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, optimized core web virales? Demo is very Bad for speed
Hi,
Thanks for reaching out.
I’ve reported that to our dev team.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Does this theme have any options for changing the existing dropdown cart menu to a slide-in off canvas menu? If not, how difficult would it be to adjust the code of the existing cart menu to make it work like that?
Hi,
Thanks for reaching out.
Unfortunately, that would require a pretty massive code reworking. However, if you are familiar with CSS/JS that would be possible to implement using a child theme solution to override an existing mini-cart template.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ok great, thanks so much for the reply. As a followup question, the current dropdown cart menu – when you have multiple items in the cart the scroll bar appears and it butts right up against the contents of the cart, is this intentional as a design choice or is it a css bug that will be fixed?
The scroll bar area with product items has a limited height. When there’re several items in the cart the scroll bar appears. So that the View Cart and Checkout buttons are always visible and are in the same place.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have a section with client logos, but is it possible to have Black client logo for White mode and White client logo for Dark mode ? (many of my customers have 2 versions of their logo) I can only upload one logo, and some of my client have White logos, so that means i cant use a White version of Their logo on my site when its in light mode
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there. How can I make the Sign Up button besides the “Email Address” fields? Like on this page: https://ohio.clbthemes.com/contact-us-ver5/
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, may I kindly ask what is the css styles used to animate the pagination arrow on your blog? I want to use the same animation effect on another item.
https://preview.themeforest.net/item/ohio-creative-wordpress-theme/full_screen_preview/25193838Thank you
Hi,
Thanks for reaching out.
Do you mean this one, don’t you?https://prnt.sc/VttLpatrsIcK
If so, here the CSS animation code:
.holder:hover .animated-item {
animation: iconMove ease-out 0.35s;
}
@keyframes iconMove {
0% {
transform: translateX(0);
}
30% {
opacity: 0;
}
31% {
transform: translateX(1.25rem);
}
32% {
transform: translateX(-1.25rem);
}
84% {
opacity: 1;
}
100% {
transform: translateX(0);
}
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sorry for the late reply, yes, I was referring to this class.
Thank you!
You are Welcome!
Can’t import demo error 500 can’t open a ticket – please help
Hi,
Sorry to hear that. First of all, please check the Pages > All Pages menu. Sometimes the page is imported but a single asset fails so you get this message. Also, make sure that it’s not in your Trash folder.
If none of that helps, I would kindly ask you to send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, In single product, the anchor that leads to reviews (Write a review) doesn’t work, even in your demo website. Will this issue be fixed in the next update? Thanks
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check it.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi! Thanks!
I want to send a request for review after a successful purchase.
Is it possible to send an url that scrolls directly to the open “Reviews” tab with your theme? I see the tabs code is not the original woocommerce one…
Thank you!
Hi,
Year, we will add this as well in the next update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks!
You are Welcome!
The entire “theme settings” have disappeared. Is this a wide-spread problem or am I experiencing this alone?
[edit] Problem solved. Apologies for the comment post.
Hi,
Glad to hear that the problem is already solved.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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In the portfolio widget in Elementor, can each project be opened in a new page? _blank?
Hi,
Thanks for reaching out.
Currently, there’s no such option, however, it’s pretty easy to implement using the child theme solution. We will be able to guide you after purchasing the theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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UPD. Sorry for the wrong info, there’s an option to make that. You will be able to set and direct the project item to the external link in a new tab.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, I enabled custom cursor option in theme options. However, I want to change the cursor to others in some image hover. Any CSS code to disable the theme custom cursor so I can add in “custom CSS” on Elementor? Thanks for the good theme btw 
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
/*Reset default cursor styles*/
html .custom-cursor .circle-cursor-inner {
display: none;
}
html .custom-cursor .circle-cursor-outer {
border: none;
opacity: 1;
background-size: cover;
background-position: center;
}
/*Set custom size*/
html .custom-cursor .circle-cursor-outer {
margin-left: -40px;
margin-top: -40px;
width: 80px;
height: 80px;
}
/*Set custom background image*/
html .custom-cursor .circle-cursor-outer {
background-image: url('https://lh3.googleusercontent.com/C-K_3-tg7BllaegZIAESRLUWBTFk81T1ErVoVDVX7IP_c_BJxPFdUu8tz-SKCwBVySdNWVqhWUPxY1tSZd7mQRS_SOIZRigCnyjvYRktzqdEPJRizQ=w960');
}
/*Set custom size (links hover state)*/
html .custom-cursor .circle-cursor-outer.cursor-link-hover {
margin-left: -50px;
margin-top: -50px;
width: 100px;
height: 100px;
}
/*Set custom background image (links hover state)*/
html .custom-cursor .circle-cursor-outer.cursor-link-hover {
background-image: url('https://lh3.googleusercontent.com/KQ7Ul7smHbhue3rVhcE9xPIL7Dznf8eU7zEEnyevjyp39DBUPPNaI2kIAli81hdr3-f-jWH5O7N1zSvDh2rfVjHlwrmpLDpKbOj0tzcoPGyarxsMyYA=w960');
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Whilst I was waiting I figured out how it works
Hi,
Glad to hear that
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Yes I’ve worked it out now, I have a couple of minor issues I assuming its better to open a ticket? apart from that I’m really happy with this theme.
Yeah, it would be better. Here’s the link.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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HAs the mega menu issue been fixed? or is there any recommended meaga menu that can show images?
Hi,
Thanks for reaching out.
I’d kindly ask you to show the reference for the desirable menu with images and we will check if that would be possible to implement in our theme.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for your response.
It’s seems your theme is not allowing plugins to alter the wp_nav_menu().
If you can allow plugins to change it, I don’t think you need to implement anything. I tried these plugins and it didn’t work: Max Mega Menu, WordPress Mega menu Plugin – Groovy Menu (Free), WP Responsive Menu.
https://wordpress.org/plugins/megamenu/ https://wordpress.org/plugins/groovy-menu-free/ https://wordpress.org/plugins/wp-responsive-menu/Seems like we can help you to replace our menu with the required one by using a child-theme solution. Please note, that in this case the overall menu appearance will be changed to the plugin’s menu styles.
Please, send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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i do not use child theme? Is there anything you want me to change in the function, just tell me and I will do it.
We need to override the menu_nav.php file and paste the PHP code the way it’s mentioned in the Mega Menu plugin’s documentation. To make that we need to put the menu_nav.php file into the child theme in order to not lose the changes with each theme’s update.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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