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If you would like to receive support, please post your questions on our forum at https://support-rt.com

Best Regards,

this theme is very frustrating. i will delete menu items but every time i save they reappear again!!!!! this is messed up

Can’t updated elementor data. An error happens with the latest versions:

When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.8.2 Active theme: NaturaLife – Child Theme (version 1.0) Current plugin: NaturaLife | Extensions Plugin (version 2.1) PHP version 8.2.28

Error Details

An error of type E_ERROR was caused in line 187 of the file /home/u192979314/domains/lighthousepediatrics.clinic/public_html/wp-content/plugins/naturalife-extensions/inc/elementor-addons/image_box.php. Error message: Uncaught Error: Call to undefined function rtframework_get_intermediate_image_sizes() in /home/u192979314/domains/lighthousepediatrics.clinic/public_html/wp-content/plugins/naturalife-extensions/inc/elementor-addons/image_box.php:187 Stack trace: #0 /home/u192979314/domains/lighthousepediatrics.clinic/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2435): Elementor\Widget_RT_Image_box->register_controls() #1 /home/u192979314/domains/lighthousepediatrics.clinic/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(1049): Elementor\Controls_Stack->init_controls()

Menu locations not saving after elementor update i guess.. No main menu is shown now. It keeps looking for “main navigation” at demo. I can not assign my own menus.

Hi, I have taking over a site for a client, that is using your Home Page V1 theme The guy who developed the site has left the country so It seems the theme has not been updated for about 5 years I am quite happy to purchase the theme from you to update the theme on the site. A couple of questions. Do I need to install the theme again? If I do will all the writing and layout he has done, will they automatically go back to the same areas in the new theme, as he had done in the old theme. Will it look the very same as it does now? Or can I change the purchase number on the theme on the site to my new purchase number and just update it then. If so is it dangerous updating a theme that could be 5 years without an update?? Sorry for all the questions, I don’t want to crash the site and I want as little work as possible for me. Thanks

How do I deactivate a purchase code on a domain? Client wants to change domains so I need to disable on one and enable on the new one.

My website is not opening after updates

A serious problem has occurred on your site.

Get detailed information about troubleshooting WordPress issues.

Hi there,

After the last update, we are experiencing an issue with the following error: Fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found.

This indicates that the Naturalife Extensions plugin is attempting to access the class Elementor\Core\Schemes\Typography, but this class could not be found.

Hi, is the version 1.9.17.1 of 09 February 2024 is the last version ? What’s new in the version of August 2024 ? Have you got e release notes for this ? Thank you

Hi there. I logged a ticket on Support regarding deactivating and then reactivating my theme because my client is rebranding and using a different URL … but no response and I need to get the new website up and running asap! Please help.

DO YOU NEED SUPPORT?

If you would like to receive support, please post your questions on our forum at https://support-rt.com

Best Regards, RT-Themes

Hello, I sent you a ticket 2 months ago and you do not give me support.

Attend, please!!!

Hello, how to change the product sheet template? For example, I have a product with 20 images, I would like there to be a carousel under the large image, instead of having all the thumbnails displayed in succession below. thanls

hi, the link LIKE PREVIEW doesn’t work

DO YOU NEED SUPPORT?

If you would like to receive support, please post your questions on our forum at https://support-rt.com

You will receive much faster support because we can easily see who needs assistance, and you’ll be able to use search to see if your problem has been solved in the past and find a fix for it without having to wait.

Best Regards,
RT-Themes

After the last update of Elementor, a number of theme functions are not functional. please fix it as soon as possible

Hi, I have found some errors that affect the user, cart, and search icons in the header tools.

1.I can’t view my cart statement after I add an item to the cart. However, I can only view my statement in the top bar under [View Cart].

2. The User Icon is not showing even after I click the ‘Display User Icon’ button.

I was wondering if you could help me out. Thank you in advance for your time and support.

Hi , after install the theme and demo , Elementor open but didnt allow to edit the site , same issue on two different servers ( with increased php parameters)

Hi, we use the NATURALIFE template. But now we have a problem that we can’t fix. If I click the minus button for the quantity in the product page of Woocommerce, the quantity increases by 1 with the minus button. So just as if I would click the plus button. what can we do? your support shows no reaction

Page Loading Effect makes nowhere clickable. Update didn’t fix this.