121 comments found.
I have also emailed. Having the same Omexo-Elementor conflict on BOTH sites I use the theme on. Have downloaded the update and installed it, but there is clearly still an issue. I will wait for your response. Thanks!
Hello,
I apologize for the inconvenience. We replied to your email by providing instructions on how to solve it. Please check your email.
Thank you
Hello, please don’t forget music/art academies that offer courses when updating your themes.
Additionally, I want to ask something. I updated the theme of the website. When I activate the Elementor plugin, the site crashes. When I deactivate it, the site opens but appears disorganized. How can we resolve this issue?
Hello,
We sent you an email. Please, check it.
Thank you.
This is not my mistake, is it? When I installed the update for the product I purchased, I encountered an error. You need to assist me here. I am not asking a question about the content of the site. You’re asking me to pay another support fee for this error, which is completely wrong. Please stand behind your product! I am experiencing a plugin error, and my site is currently in a faulty state.
Hello,
I have forwarded your email to our development team. If it is a theme-related error, we will fix it, and you will not need to renew your support for it. Once we have reviewed the issue, we will get back to you as soon as possible. In the meantime, I appreciate your patience and cooperation.
Thank you.
Hello,
Thank you for your patience. The issue has been resolved, and we have sent you an email with the details. Please check your email.
Hello dude, good day.
Please, I would like you to add social media share button for the blog articles such that contents can be shared.
Secondly, how can I increase the drop down menu box to accommodate the menu item unlike as the items are muddled up. See image https://prnt.sc/dh7IKAxmb_8h
Thank you.
Hello,
Please, send email to thememeta@gmail.com Our dedicated support team will help you.
Thank you.
reset my purchase code for change my domain
Hello,
You don’t need to reset purchase code to change domain.
Thank you.
Hello Team Tell me as I Activate All plugins at theme import time they give me error “pluggable.php file line no 1435 to 1438” how this solve After this Import Demo Data we receive lots of error how to get over it. I already mail your support system but they did not reply. Help Me
Hello,
Our support team already replied your email. Please, check your email.
Thank You.
Hello, Please pre-sale question, how do the users get a certificate of completion at the end of the learning?
Thanks
Also can i get demo login details
Hello, Thank you for your interest about the theme. Please, check it https://docs.themeum.com/tutor-lms/addons/certificate/ you will get more details about the certificate.
Demo login isn’t available right now.
Hello, is there an option to use a grid layout for the blog?
Hello,
Right now, grid layout option isn’t available but we have a plan to add it.
Thank you
Hi. Does this theme offer the following: 1. Can we use https://www.pwabuilder.com/ to have the site as a mobile app? 2. Can we see co-instructors layout? 3. Are badges available for different actions such as for example course completion? 4. Do you have a certificate verification system? 5. Can we drip content? 6. Can we bundle course? 7. Can we do live courses? 8. Is a gradebook available ? 9. Can we use htp.org content? 10. Can instructor assign assignments? 11. Can students add courses to wish lists? 12. Can we watermark videos? 13. Your documentation leads to a parked domain.
Hello, 1. Mobile app isn’t available. 2. Co-instructors layout isn’t available. 3. Badges are available. 4. Certificate system is available. 5. Drip content available. 6. Bundle course system available. 7. Live course available using google meet and zoom. 8. Gradebook is available. 9. Not familiar with http.org 10. Instructor assignments system available. 11. Co.urse wishlist available. 12. Watermark system isn’t available. You can add watermark videos. 13. Not understand.
If you have further questions, please feel free to contact us.
Thank you
I disputed it and hope you will accept my refund request as soon as possible.
Good day great team. Please I need help with activation of my Tutor LMS pro and also the search bars are not working.
Hello,
Please, contact our support using the email thememeta@gmail.com Our support team will help you.
Thank You
Hello great team. please how do I move all the script to a non WordPress hosting
Hello,
Transfer all the files using a common hosting transfer system, as all hosting supports all the scripts.
You may follow the video on how to transfer your site https://www.youtube.com/watch?v=tIurrwfsCOg
If you need further assistance, please feel free to contact us using the email thememeta@gmail.com
Thank You
I have not seen the tutor-lms pro here. So the certificate builder doesn’t do that. It was your features
Hello I’d like to see the kindergarten design. When is the release date? Thank you
Hello Gilbert,
Thank you for your interest. We plan to release the kindergarten demo next month.
If you have any further questions, please feel free to contact us.
Regards
Hi, Any plans to update the course style? instead one style? Is it possible for the demo access?
Hello,
Yes, we are working on new styles, new demos, and new features. Hopefully, we can release them next month.
Thank you.
hello, does this theme offer a monthly subscription system built in instead of just a pay per course?
Hello,
Thank you for your interest. Yes, you can use subscription system. For more details, please check it https://docs.themeum.com/tutor-lms/ecommerce/paid-memberships-pro/
What happened to all of the theme’s Elementor features? Suddenly a bunch of things on my home page have gone missing and I can’t replace them because the elements are gone.
Hello, I have a pre-sale question, do you have the option of taking exams at the end of the course and then issuing the diploma?
Hello,
Yes, you can take exam and can provide the course certificate at the end of course. If you have further questions, please feel free to contact us using the email thememeta@gmail.com
Thank You
Hello, Presale questions: please this theme has not been updated for some time now, how long do you offer theme update?
I want to ask if the theme supports the following features
1. interactive messaging system for members only to discuss and share knowledge
2. Does it have user’s dashboard for students and admins(Trainer) to manage their accounts.
3. A feature to provide certificate after successful course completion?
4. Does it support membership course subscription as well as purchasing of course singly?
Thank you.
Hello,
Thank you for your interest. We try to update the theme every month. We are working on a big update. Hopefully, next week we can release the updates.
Without the number 1, rest of the features are available.
If you have further questions, please feel free to contact us using the email thememeta@gmail.com
Best Regards
Just bought the theme bro, and I am waiting for your update. Thank you.
Hello,
Thank you for purchasing the theme. Please, contact us using the email thememeta@gmail.com
Hello dude, is there a way of hiding any of these elements on mobile? See image https://prnt.sc/t3LjlxiePv2V Thank you.
Yes, you can do it
Why there are two post request to sessions.bugsnag.com in the template? That is getting 443 ms in the time request of the source. How can remove that?
Hello,
The error isn’t from the Omexo theme. Please, contact with your hosting provider.
If you need further assistance, please feel free to contact us using the email thememeta@gmail.com
Thank You
Hi, How to add Testimonials. Don’t see any options it?
Hello,
Please, send an email to thememeta@gmail.com Our dedicated support team will send you the instructions.
Thank You.
sent an email
