253 comments found.
Hello, is there a way to disable the compare button on product items?
Hi hersaliajake,
You go to YITH > Compare and disable the Show button in products list option. Or if you want to remove the compare feature, you can deactivate the YITH WooCommerce Compare plugin.
If you need more help, please open a ticket here https://skygroup.ticksy.com/. Our support team will help you.
Have a nice day!
Hi I couldn’t make the update and I have Nanyang issu in the theme .like the hamburger icone doesn’t work and some time picture make error to appear.
Hi elyesj102,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, I just bought the Jaroti theme, it’s amazing, I love the background video that can be put on the website. I have 2 problems to solve, I hope you can help me: 1- How do I edit or delete the MENU on the Home Page, I have already created My Mega Menu, but I don’t know how or where to change it. 2- in the favicon, it does NOT allow me to upload an .ico file, it only lets me png or gif, but it is not changed in the internet browser
note: If you like, I can upload a screen shot about point 1, I change my mega menu
thanks for your help
Hi flores_sanchez,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I recently got an updated zip file of the theme in the mail. So, I was wondering how I can update the theme without losing data or anything. Or just simply by uploading a updated zip file in theme appearance???
Hi shivrajroy86,
To update the Jaroti theme, you can read the document at the link https://docs.theme-sky.com/jaroti/#updating-the-theme
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi. I purchased the Jaroti theme, I’m having some issues figuring out how to edit the basic elements of the theme. For example, I am unable to modify the Jaroti image, when I go through the wordpress customize option it does not update. Recommendations?
Hi jaycapz,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I can’t update my product pages with the Elementor builder. It says “You Must Call the Content Function” etc.
How to fix this?
Problem solved!
Hi droombos,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, How can I display only specific products all the times on the top of the page – currently it is set to display new products always on the top of the page… I can’t change it. I want one category to be always on the top.
Any help be appreciated…
Hi Signstrade,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
I couldnt import the theme to wordpress. Please support
Hi hoangtrangftu,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there is some glitch in the coupon code section. In mobile version, text is not visible. Please help
Hi miniklubuddhav,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
how can i find license key of my downloaded theme?
Hi technexuslk,
- To find the purchase code, you read the document at the link https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
- If you want to activate the license of the Slider Revolution, please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, for some reason the product pictures are blurry and low quality on the product site and also on the shop page. However, when I hover the mouse over, the photos are in hi-res (as they are when uploaded). I would like for the photos to be hi-res everywhere, as the low res doesn’t look good or professional for my webshop visitors.
Hi jarmolowiczjulia,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello, thank you – I have created a ticket 
Bonjour
Hi FRECHINFOWEB,
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, it works with wordpress 6.3?
Hi allisonsoll99,
The Jaroti theme version is 1.0.6 and it is compatible with WordPress 6.2.2. Please wait for us. We will check and release the Jaroti theme latest version in the future.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi,
How to enable 360 degree gallery in Jaroti theme?
I have added some pics in 360 Gallery section on edit product page. But it’s not working / displaying on product page. Is there any settings which I have to do?
Thanks & Regards Chinmay
Hi chinmaysriv15,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi there, does it support a child theme?
Hi myopalchina,
The Jaroti theme supports the child theme. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I have purchased the theme Jaroti and installed it on mkcraftstudio.co.uk but I can’t find anywhere to change the footer contents. Also, I want to ask I can see 5 home pages under the Pages section. I only want to keep or use one, from where I can set to use only one and remove the other?
Hi imMehrozKhan,
We have to your ticket. Please check it again.
Best regards,
Hi i need help to install me new wordpress theme
Hi payalgoel06,
We have to your ticket. Please check it again.
Best regards,
hi,i just purchase one wordpress theme but not able to install the theme it shows some files are missing like css file please provide me that file
Hi payalgoel06,
Because you installed the package which contains documentation, license, ..., not the installable package. You need to extract your package and install the jaroti.zip package.
You can read the document at the link https://docs.theme-sky.com/jaroti/#installation and see the video at the link https://www.youtube.com/watch?v=pXksUNNIfOE&list=PLbyF_EROfxJQdVioZRm_06srz8sTY6m6- so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hey Ive bought the Jaroti theme for wordpress and Im uplading my first product into woocommerce, but the product image looks really blurry and Im uploading an 1000×1000px image which looks sharp normally but really blurry in wordpress.
Which size do you guys recommend to upload images? and is there a setting there to prevent the image resizing?
Hi marlenetiarejamett,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I was really impressed with your willingness to help so just bought the second license.
Hi krnxbeachbum,
Thank you for using our theme!
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
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