Hi there,

Thanks for writing in!

Could you please check your site in a real mobile device? If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Best regards,
Danny

Hi there,

Thanks for writing in!

Yes, please update your theme to latest version as in the article here: http://www.themelogi.com/knowledge/#theme_update

Once you’re done on updating the theme, please go to your Dashboard > Appearances > Install Plugins to update your plugins.

Best regards,
Danny

Hi there,

Thanks for writing in!

In this case, please just share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can check it for you. Also, please specific the page where we can see it on your site.

Looking forward to your response!

Best regards,
Danny

Also, Slider Revolution has a security vulnerability and needs updating asap. https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6612-authenticated-administrator-arbitrary-file-upload

Hi there,

Thanks for your information!

Yes, I’ve just updated the theme to new version which included latest version of WPBakery Page Builder and Slider Revolution.

Best regards,
Danny

Hello again, I attempted to submit a ticket but it said that my access was denied. I am having a few issues show up after uploading this theme: 1. There is a white bar across the homepage of my site that is very thick and I cannot figure out to remove it (it was automatically titled to “home page”). 2. My logo won’t add in the header. It shows a broken image symbol on the header of my site and I cannot get it to go away. 3. All of the carousel options for displaying my blog posts will not display correctly. I can tell that the blogs are there because when I hover over the page and even click it takes me to a blog post; however they are not visible on the page. I am having a very hard time trouble shooting all of these issues and would appreciate help as soon as you have the chance to assist, or if anyone else knows solutions I would very much appreciate it!

Hi there,

Thanks for writing in!

In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.

Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Looking forward to your response!

Best regards,
Danny

Hi there,

Thanks for writing in!

You don’t need to buy WB bakery, you can read more about bundled plugins license in the article here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins or here http://www.themelogi.com/knowledge/

Best regards,
Danny

Hi there,

Thanks for writing in!

Please find below the answer for your questions:

1. The theme only supports set the transparent for top menu only, but not the submenu.

2. You can change the height of the paragraph by adding the code below to your Dashboard > Appearances > Addition CSS (you can change the line height value as you wish) :

.post-content p, .wpb_content_element p {line-height: 1.5;}

3, Could you please point to a specific page where I can see your current menu, so I can provide a little CSS code to change the color as you wish.

Best regards,
Danny

Hi there,

Thanks for writing in!

Yes, the shop pages come with the filter in 2/3 columns layout as in the demo here: https://demo.themelogi.com/roneous/shop/

Hope this helps,
Danny

HI Danny,Thanks for the prompt reply…....only in desktop we can see the filter …...not in mobile view…..can we change that filter can be shown in mobile also?

Hi there,

In this case, please add the code below to your Dashboard > Appearances > Customize > Addition CSS:

@media (max-width: 768px){#sidebar.hidden-sm-xs {display: block!important;}#sidebar:before, .main-sidebar:before {left: -50%;}}

Hope this helps, Danny

Hi there,

Thanks for writing in!

In this case, please just share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can help you out. Also, please point to specific page where we can see the problem. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Looking forward to your response!

Best regards,
Danny

Hi there,

Thanks for writing in!

In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.

Best regards,
Danny

Message sent with login

Thank you! I’ve replied to your email.

Hi there,

Thanks for writing in!

In this case, please specific the page where we can see it on your site. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link here). Or you can also submit your questions via the contact form at https://themeforest.net/user/themelogi so we can help you out.

Best regards,
Danny

Hi there,

Regretfully this isn’t a feature offered by the theme. It could be possible with custom development, but this would be outside the scope of support we can offer.

If you want to make custom changes to the theme that requires theme modification, behaviour changes or 3rd party plugin integration, we suggest that you hire a developer at Envato Studio (https://studio.envato.com/)

Thanks for your understanding. Take care!
Danny

Hi Danny, did you see my reply?

Thanks!

Yes, I’m checking it now.

Thanks Danny!

Hi there,

Thanks for writing in!

Please find below the steps to setup your demo:

Step 1. Install & activate the theme.

Step 2. Go to your Dashboard > Appearances > Install Plugins, then install & activate all the required plugins.

Step 3. Go to your Dashboard > Appearances > Install Demo.

Step 4. Go to your Dashboard > Settings > Reading to select your homepage as in our FAQs page here (in Question 6) : https://www.themelogi.com/faq

If the problem persists, please share us the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can install demo content for you.

Best regards, Danny

Hi there,

Thanks for writing in!

I’ve replied you in the ticket, please follow in there.

Best regards, Danny

Hi team,

It’s already done. I still get no response.

Hi, It does not work !

Hi there,

Thanks for your info!

I’m checking your email now and I’ll get back to you once it done.

Best regards, Danny

Hi there,

Thanks for writing in!

The theme is compatible with all recent WordPress versions. In this case, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out. Any screenshots would be welcomed! (you could upload your images into https://imgbb.com/ and share the link in there).

Looking forward to your response!

Best regards, Danny

Hi there,

Thanks for writing in!

This was caused by the compatible issue with latest page builder version, we’ve already fixed it in latest update of the theme (version 1.9.6) so you can just update your theme to fix the issue.

Best regards,
Danny

I have updated to 1.9.6 and the white bar remians.

Hi there,

Thanks for your info!

Could you please test it in private mode of your browser or remove history cache of the browser and check again.

If the problem persists, please share us your site URL and the admin account of your site via the contact form at https://themeforest.net/user/themelogi so we can investigate your case and help you out.

Looking forward to your response!

Best regards, Danny

Hi there,

Thanks for writing in!

Yes, the theme just have new version to include latest Slider Revolution plugin.

Best regards, Danny

Thanks Danny for the prompt update! It appears the WPBakery Page Builder update to 6.10 is also available. Could you update that too?

Thanks for your info! I’ve just uploaded new version of the theme to include latest WPBakery Page Builder plugin.

Best regards, Danny