4637 comments found.
Im having a lot of trouble with your template I need help ASAP I already lunched the website! Hours after I lunched the website plenty of stuff stopped working!
Variant style not changing, Cart not updating and can’t remove items from it, can’t change website language and other errors
Dear friend,
We replied to you via your ticket about your requests, please help us check it.
Thank you so much.
Hello, I overall very like the theme, but i am missing some templates for product description tab – can you share a template in html so i can edit my description so it will look good finaly?
Dear Friend,
We have seen your ticket about this question
Our team will review it and respond to your ticket number asap.
Thanks a lot.
once I setup the discount, the website didn’t show the badge. we now setup 30% OFF on all massage chairs, that didn’t show on website. only show once customers are added to carts. please help.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
One question. Why do I need multiple themes if I can use just one and for a single domain? Or can I use them on subdomains ?
Dear friend,
If you only use theme for 1 store, you only need to buy 1 theme, and if you use subdomain, you only need to buy 1 theme.
Only when you use many different stores do you need to buy the corresponding number of themes.
If you have any questions about our theme, please submit ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
Thank you so much.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
hello i tried to add the mega menu on multipurpose , but its not working
and also dont show the logos on menu side bar, how can i solve it
helloo no need help , apologies , its working fine , so nice and excellent theme it was my bad , apologies
Dear friend,
Thank you for figured it out
If you have any question related to our theme, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Hi, I have 2 questions.
1. Is it possible to set Minimum Order Quantity(MOQ) for some products?
2. Can we make Custom Input field as mandatory to be filled otherwise product can’t be added to cart?
Thank you and waiting for your response.
Hi friend,
With your requests, we need to estimate for work. Therefore, please help us to submit a ticket https://halosoft.ticksy.com/ and we will check it for you.
Dear friend,
Regarding your two requests: we can do this for you, however, these features aren’t available in Ella theme. If you want to have it, we can custom for you and will charge you an additional cost for this work.
If you would like to proceed, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ then we will estimate and give you a quote.
Presale Questions:
1) Can users log in and register using their social media accounts using your theme? If not, then which app is best for your theme?
2) Does your theme provide the capability to allow users to log in using their mobile numbers? Furthermore, does it support dual verification methods such as mobile, email, and WhatsApp OTP?
Dear friend,
Thank you for your attention to our Ella theme
Answering for your presale questions:
1/ Can users log in and register using their social media accounts using your theme? If not, then which app is best for your theme?
=> The Ella Shopify theme does not have built-in functionality for users to log in or register using their social media accounts. However, you can integrate third-party apps to enable social media login and registration features on your Shopify store using the Ella theme. Shopify has a variety of Apps and depending on the demand of users, we cannot recommend what App is the best for our theme?
Could you please help us to go to Shopify App here: https://apps.shopify.com/ and find an App that is suitable for you business?
2/ Does your theme provide the capability to allow users to log in using their mobile numbers? Furthermore, does it support dual verification methods such as mobile, email, and WhatsApp OTP?
=> Our theme doesn’t support for this function. Could you please help us to refer to any of third party App to use it for your theme?
Please feel free to contact us anytime if you have any questions.
This is another attempt to get a refund, I did the same based on the instructions of ThemeForest. You never did respond to me about the refund, I need a refund please. I explained in the previous comment what my issues were. please respond.
my comment was removed previous when I asked for a refund and explained why. Can you tell me why you would delete the comment and then not respond?
Hi Friend,
Your refund request has been resolved via Envato, please help us check back your ticket. Thank you
Hello, you are pretending “Super Fast Loading Speed” with 99 performance score by GTMetrix & Google Speed Insight.
However, When I test your demo website (Product page), I’m getting a poor 69 for desktop and miserable 34 (red flag) for mobile.
Could you explain/clarify that?
Thanks.
Hi Friend,
Our demo is using the old theme source not the newest theme source, we have not deployed all code from the newest theme source into our demo stores yet because it takes time.
Also, on our demo, we are enabling all functions, and use a large catalog of menu, categories.
Speed score of each store will depend on many factors and on our demo store when you first install the theme, you can get the good performance.
99 is not google speed score, it is performance score of theme on gtmetrix.
On google speed, ella is getting 50 for mobile, above 90 for desktop with the newest theme version and the average score within shopify editor is about 50
Section “New Arrival Products 01” is showing single product per row on mobile even if we select multiple products per row.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Potential Bug with Adding Multiple Products to Cart: https://www.loom.com/share/67b29ccee50f49ab8047c962cc36541c
Hi Friend,
Such issue can be caused by the conflict between theme and app or custom code added within theme. Can you contact our support team so they can help you test?
Yes, I have contacted you on your support forum
Dear friend,
We replied to you via ticket, please help us to check your ticket.
The product block on home page “Show Infinite Scroll Feature” didn’t work?
Hi Friend, You can contact our support team to have them help you fix on your website if you are in urgent.
Hi, Theme has been updated. You can download the newest theme source. Thank you
i have set maximum products to show on product block section but its does not work, the block showing all products on the selected collection instead of showing the maximum products that i have set. This makes the whole layout very problematic
Hi friend,
Recently, Shopify made some changes to the code that have had an effect on various theme features. We’ve already requested a review from Shopify, and we’re working hard to find a solution. We will update you shortly.
Please deal with this issue as soon as possible and let me know the solution Thanks, my website loses a lot of traffic because of this issue
Hi Friend, You can contact our support team to have them help you fix on your website if you are in urgent.
Hi, Theme has been updated. You can download the newest theme source. Thank you
Hi, i have set maximum products to show on product block section but its does not work, the block showing all products on the selected collection instead of showing the maximum products that i have set.
Please fix it
Hi Friend,
Shopify has recently made some updates to the code that have been impacting certain aspects of the theme since yesterday. We have already reached out to Shopify for a review and are actively working towards a solution. We will update you shortly
Hi, Theme has been updated. You can download the newest theme source. Thank you
.
Is there a way to disable the I agree withTerms & Conditions field or always leave it checked at checkout?
Dear friend,
If you want to disable “Agree with Term & Conditions” checkbox, you can leave it here: https://prnt.sc/pB2gtCzXfg5V
Hope this helps you
Collections page isnt showing.
Im redoing my clinets ecom and it has bug of not shiowing collection page on pc. It shows when in editor and on phone but not for PC.
Please fix the BUG ASAP.
Contact me on vilmars@ffweurope.com for more info.
Hi Friend, our support team will contact you on tomorrow morning about this. Thank you
Hello!
Still no response! When it will be fixed?
Dear friend,
We sent an email to you 2 days ago but still no response from you. Could you please help us to check it out?
Hello, I’ve seen ton of comments and less than 5 star reviews for this theme due to “bugs”. Can you address this/allay my concerns for me to purchase?
Hi Friend,
Most of them are not our theme bugs because if they are theme bugs, we will fix and update for theme immediately not to cause the impact to other merchants.
Bugs from the merchant’s report can come from many factors such as: Wrong settings, don’t know where to set up, app conflict, add custom code…
Excellent and thank you!
I already follow the article to add a custom font, but it does not work!
https://halosoft.ticksy.com/article/18471/Please fix it.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
My support period is expired! Please fix the bug in next version.
If your support time has expired, we can help you to check this case and will get back to you via your email: kh.effaty@gmail.com
Dear Team,
If I change different variant, it is updating the product option, quantity on sticky cart at bottom of page. But it is not updating price values. I verified on demo store also, It is having same price for all variants. Please keep different prices for each variant. Otherwise how do we know if it is functiioning properly? Customer may feel that our product price is less and adding to cart show more amount. Please fix it. We can not use your theme with sticky cart without fixing it.
Dear friend,
1/ To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
2/ Can you share with us the product link which you tested on our demo with the price doesn’t change? Because we tested and it works normally.
Thank you so much.
Hi Please check any product page. Ex: https://new-ella-demo.myshopify.com/products/loremous-saliduar-a-cosmopolito-2 Please update different amount for each variant and test the proudct page. Step1. Open the product page. step2: Change the variant step3: Check the variant price on sticky cart.
Hi Friend,
We tested and on our newest theme source, this function works well. Maybe we forgot deploying the newest code into the demo store, we will do it asap
What ella version you are using? The newest version is 6.5.2
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