4647 comments found.
Two questions:
Is it possible to show the review stars of the product on the product lists (for e.g. on the homepage)? Can’t find the option. We use the standard shopify review module.
When using advanced swatches, this only works when using english names for the colors. Where in the theme code can we adjust this?
Thank you
Dear Friend,
Answering for your questions:
1/ Is it possible to show the review stars of the product on the product lists (for e.g. on the homepage)? Can’t find the option. We use the standard shopify review module.
=> Regarding review stars that show on the products page. It works based on a third party App. Could you please help us to contact the App provider to ask if they can check for you?
2/ When using advanced swatches, this only works when using english names for the colors. Where in the theme code can we adjust this?
=> Yes. This is possible. To support you, could you please help us to submit a ticket via our support portal here: https://halosoft.ticksy.com/ to get our assistance.
Hi there Ella team. I submitted a private ticket yesterday regarding main cart not being responsive on mobile. My ticket no is #3456819 and it’s been more than 18 hours since I have submitted the ticket and yet there is no update on what is being done about it. Kindly look into this issue as we are unable to run any campaigns.
Dear Friend,
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.
Our team will check and will get back to you today. Please wait for our response.
Thank you so much
Hi, there Halo team, my issue is still unresolved. One of your team members David asked me for product permissions to solve the issue of quantity buttons not working. It’s been three days since I have provided all the required permissions and asked for a reply yesterday, but there is no response of any kind from the support team. Please look into this issue asap as we are loosing our valuable time. Thank You.
Hello, im looking to purchase your theme, but I have some question before. My website needs to be in french and english. With your theme, will I have an option the create 2 pages (one in french and one in english) and be able to edit the search engine listing preview of each one? like this picture : https://prnt.sc/a5I8szqTEctY
Because the current theme I have only allow me to edit the search engine listing preview of the primary language. Im transferring from woocommerce, so I will need to make sure I can edit the link/url in english and french like they are currently set up in my woocommerce website.
Dear friend,
We regret that it is the default of Shopify we can not help you in this case.
Please feel free to contact us anytime.
Hi, Please provide some update on our ticket #3449960.
Dear friend,
We will check and get back to you today, hope you can wait us.
Why nobody reply my ticket!!!! TICKET #3450753
Dear friend,
We replied to you 3 hours ago, please check your ticket.
Thanks a lot.
This theme does not allow customization of product information with third-party app widgets. If you’d like to add a subscription option for example, or any third-party application widget on your product information page, this theme does not support it.
I’ve had this theme for two years, so I’m just letting the developers know since I’d need to submit a ticket to post something like this. Hope this helps!
Dear Friend,
Regarding your question:
The newest theme source has supported this function. We checked on your current site and saw you are using Ella version 6.3.0.
Could you please help us to update your current version to the newest version (Ella ver 6.5.2) to get this function into your Ella theme.
In case, if you want to get our assistance in updating this to your theme, please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ then our customer support team will review it and respond to you.
I’ve downloaded version 6.5.2 in my theme library and tested this again, and it’s still not working. I would not like to pay for support to get this resolved as this is something your theme should naturally provide. I shouldn’t have to pay to get a working copy of your theme.
Are these changes possible for the category page filter?
1) The sorting options on the category page need to include ‘Relevance,’ ‘Price low to high,’ ‘Price high to low,’ and ‘Discount.’
2) Discount percentages should be displayed for products that are on sale, e.g., ‘20% off’ rather than the amount saved in rupees.
3) Size variants should no longer be auto-selected on the product page. Instead, a message such as ‘Please select a size’ should be displayed.
4) Ensure that the product images change correctly based on the color selection. Other variant images should not appear in the product gallery.
Dear friend,
We received this request and replied to you via email, please check your email.
Thank you so much.
Hi! How do you change the color of the favorite item (the heart) next to the “add to cart” button? I looked back and forth in the theme setting, checked the documentation theme and there’s nothing there. thanks!
Dear Friend,
Apologize for the delay in our response during the Independence Days.
Regarding your request: we don’t have settings available in theme settings so you can change it. If you want to change color of the favorite item, we need to modify it in code.
To support you, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Before going to vacation please reply to my ticket already I’m waiting for 2 days and I have active ads on my store so I don’t have much time to wait.
Dear friend,
Our team will check your request and get back to you ASAP.
Thanks a lot.
Dear Valued Customers,
We would like to inform you about our upcoming absence in observance of Vietnam Independence Day.
Kindly note the following schedule:
Closure Dates: Saturday, 2nd September to Tuesday, 5th September, 2023
Normal Operations Resume: Wednesday, 6th September, 2023
During this period, our office will be closed as we join in celebrating this significant national holiday. We take this opportunity to pay tribute to the rich history and heritage of our beloved country.
After the holiday break and returning to the office, our team will work diligently to ensure all your requests are handled and promptly met.
We sincerely apologize for any inconvenience this absence may cause and greatly appreciate your understanding. We value your business and are committed to providing you with the best service possible.
Thank you so much
Halo Team
Im having a lot of trouble with your template I need help ASAP I already lunched the website! Hours after I lunched the website plenty of stuff stopped working!
Variant style not changing, Cart not updating and can’t remove items from it, can’t change website language and other errors
Dear friend,
We replied to you via your ticket about your requests, please help us check it.
Thank you so much.
Hello, I overall very like the theme, but i am missing some templates for product description tab – can you share a template in html so i can edit my description so it will look good finaly?
Dear Friend,
We have seen your ticket about this question
Our team will review it and respond to your ticket number asap.
Thanks a lot.
once I setup the discount, the website didn’t show the badge. we now setup 30% OFF on all massage chairs, that didn’t show on website. only show once customers are added to carts. please help.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
One question. Why do I need multiple themes if I can use just one and for a single domain? Or can I use them on subdomains ?
Dear friend,
If you only use theme for 1 store, you only need to buy 1 theme, and if you use subdomain, you only need to buy 1 theme.
Only when you use many different stores do you need to buy the corresponding number of themes.
If you have any questions about our theme, please submit ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
Thank you so much.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
hello i tried to add the mega menu on multipurpose , but its not working
and also dont show the logos on menu side bar, how can i solve it
helloo no need help , apologies , its working fine , so nice and excellent theme it was my bad , apologies
Dear friend,
Thank you for figured it out
If you have any question related to our theme, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Hi, I have 2 questions.
1. Is it possible to set Minimum Order Quantity(MOQ) for some products?
2. Can we make Custom Input field as mandatory to be filled otherwise product can’t be added to cart?
Thank you and waiting for your response.
Hi friend,
With your requests, we need to estimate for work. Therefore, please help us to submit a ticket https://halosoft.ticksy.com/ and we will check it for you.
Dear friend,
Regarding your two requests: we can do this for you, however, these features aren’t available in Ella theme. If you want to have it, we can custom for you and will charge you an additional cost for this work.
If you would like to proceed, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ then we will estimate and give you a quote.
Presale Questions:
1) Can users log in and register using their social media accounts using your theme? If not, then which app is best for your theme?
2) Does your theme provide the capability to allow users to log in using their mobile numbers? Furthermore, does it support dual verification methods such as mobile, email, and WhatsApp OTP?
Dear friend,
Thank you for your attention to our Ella theme
Answering for your presale questions:
1/ Can users log in and register using their social media accounts using your theme? If not, then which app is best for your theme?
=> The Ella Shopify theme does not have built-in functionality for users to log in or register using their social media accounts. However, you can integrate third-party apps to enable social media login and registration features on your Shopify store using the Ella theme. Shopify has a variety of Apps and depending on the demand of users, we cannot recommend what App is the best for our theme?
Could you please help us to go to Shopify App here: https://apps.shopify.com/ and find an App that is suitable for you business?
2/ Does your theme provide the capability to allow users to log in using their mobile numbers? Furthermore, does it support dual verification methods such as mobile, email, and WhatsApp OTP?
=> Our theme doesn’t support for this function. Could you please help us to refer to any of third party App to use it for your theme?
Please feel free to contact us anytime if you have any questions.
This is another attempt to get a refund, I did the same based on the instructions of ThemeForest. You never did respond to me about the refund, I need a refund please. I explained in the previous comment what my issues were. please respond.
my comment was removed previous when I asked for a refund and explained why. Can you tell me why you would delete the comment and then not respond?
Hi Friend,
Your refund request has been resolved via Envato, please help us check back your ticket. Thank you
Hello, you are pretending “Super Fast Loading Speed” with 99 performance score by GTMetrix & Google Speed Insight.
However, When I test your demo website (Product page), I’m getting a poor 69 for desktop and miserable 34 (red flag) for mobile.
Could you explain/clarify that?
Thanks.
Hi Friend,
Our demo is using the old theme source not the newest theme source, we have not deployed all code from the newest theme source into our demo stores yet because it takes time.
Also, on our demo, we are enabling all functions, and use a large catalog of menu, categories.
Speed score of each store will depend on many factors and on our demo store when you first install the theme, you can get the good performance.
99 is not google speed score, it is performance score of theme on gtmetrix.
On google speed, ella is getting 50 for mobile, above 90 for desktop with the newest theme version and the average score within shopify editor is about 50
Section “New Arrival Products 01” is showing single product per row on mobile even if we select multiple products per row.
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
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