200 comments found.
hi, can you deactivate my license from previous domain, thanks.
Hi, Please open a support ticket here. https://support.the4.co/ Best regards
i did post 3 tickets already and nothing happened can you please just do it ?
Can you send me id off ticket. Thanks.
Any new updates? The last one was 31/Otc/2022: Updated to version 2.0.1
A notification will be sent to you when a new update is released. If you need any help, Please open a support ticket here. https://support.the4.co/ Best regards
Purchased, installed immediately, purchase code won’t work. Can’t move forward… Help??
Hi, Please open a support ticket here. https://support.the4.co/ Best regards
Support Multilanguage?
Currently the Molla theme has multilingual support, on all demo pages.
Translate & Adapt: is the translation app the subject is using.
Best regards
Kindly tell me how i can download demo content of tool ?
Hi, Please open a support ticket here: https://helpdesk.the4.co/ Best regards
Two queries – 1) Can you confirm the theme supports RTL for all pages? 2) Which Shopify app we can use for multi-lingual – if we need to add Arabic and English as two languages
Currently the Molla theme has multilingual support, on all demo pages.
Translate & Adapt: is the translation app the subject is using.
Best regards
Hello, we bought a new activation code now and want to use the new activation code to activate the template we used before, but it can’t be activated now
Hi, Please open a support ticket here: https://support.the4.co/ Best regards
Hello. I made a mistake with buying theme.
I wanted to buy your “Kalles Shopify” theme, but I paid for “Mollla shopify” by mistake. Can you remove my license for Molla theme, refund my money to Envato wallet and than I can re-pay and buy Kalles theme? Thank’s
Hi, Please create a refund request. Best regards
Hi, okey, I opened a refund request. Thank’s!
Refund request ID 3260a658-13bc-4d4d-a70c-2fce46d0321a
Hi, I have a few questions regarding customization:
1. How do you add custom html and css to the homepage? I don’t want to use the provided banner and would like to create my own but can’t seem to add a section to apply my own html and css. I attempted to use Master 2 with html, but nothing shows.
2. Where’s the file to change the cart icon? I thought it would be in the assets folder but can’t find it there.
3. When someone adds an item to cart how do you change the shipping threshold? It currently says “Spend $2,000.99 to receive free shipping”.
Thank you!
Hi, Please open a support ticket here: https://support.the4.co/ Best regards
Hi, I have the issue with purchase code. (already use). can you please reset it so that i can use on my Projet? The first test site i use was about my study and it not more online, now i need it to start my project. thank you for help.
Hi there, my client is reproting thet’re not receiving any messages from the built in contact form. How and where can i check this is all working? I’ve checked all of the theme settings and the contact page but i can’t see anything? Thanks in advance
Hi, Please open a support ticket here: https://support.the4.co/ Best regards
Hi,
I am trying to create a Brand page under the same theme which will display all my vendors. Is there a documentation to this?
Hi, Please open a support ticket here: https://support.the4.co/ Best regards
Where a can find the documentation. this link is no working https://molla-docs.the4.co/
Hi, You can check here: https://the4.gitbook.io/molla
Best regards
Hello, can the template output “price per unit” (frontend)?
https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/sell-in-germany/price-per-unit#show-unit-prices-on-your-online-storeIt has built-in themes.
Best regards
can i search with arabic language ?
hi, how can i make sub-collection when the user clicks on a collection it will show products on clicked collection and sub-collection as well
how can i move the license from one website to another
Hi, Please contact me via email kitisummus@gmail.com and let me know your purchase code. Best regards
presales question, is there a way to have order notes on the checkout page as well as the cart page?
To customize the checkout page you must use the Shopify Plus plan.
I cant find the demo data in the folder
Hi, You can import demo here: https://prnt.sc/Qc4dQ6T62x_Y
Best regards
Since no one is replying to me from kitisummus@gmail.com, I’ll post my issue here. I have multiple problems:
1) None of the dynamic buttons are working (quick view, wishlist, compare, even add to cart)
2) Add to cart ajax is not working, the cart drawer doesn’t show (or any other option, popup, or dropdown).
3) Sometimes the cart gets reset to 0 on page refresh.
4) The account icon lacks padding (header, next to search)
5) Recently viewed products are not responsive (even though the responsive code is implemented by default), and it shows 1 fullscreen product.
6) Frequently added together says “Price for both” even though there are 3-4 products. Both = 2, it should say something else.
7) Refreshing the page changes the font and icons disappear for a second. Can the fonts somehow be preloaded or permanent? Just go to any page and refresh it multiple times in a row and you’ll see what I’m talking about.
On the collection pages, once you choose a category in the filters, you can’t go back. There is no option to select all products, and the “clear all” option doesn’t work.
9) “You may also like” feature is missing on some products regardless if Shopify recommendations are turned on or off.
The theme looks great, but it’s very dysfunctional out of the box. Please, help me fix those issues. The website is not functional because of your faulty theme.
Please check your email.
Note: When you have any problem open a support ticket here to get the earliest reply. https://support.the4.co/
Best regards