31 comments found.
The preview link is not functioning….
Hello,
Thank you for letting us know. We have fixed it, and it is working now.
Support
Select Portfolio part of
Qode Interactive
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The preview link is down… can someone please fix that.
Hello,
There was a small server-related issue. Thank you for letting us know. The demo is working now.
Support
Select Portfolio part of
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Hi, when I want to add a new event with a date beyond today it does not show up. It only shows events that have already been? Anyone have a solution? My website is queermarket.nl
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Select Portfolio part of
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Hello,
To submit a ticket please follow instructions from this article When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First, enter your purchase code, then select the profile (in this case Select) and then theme.
Support
Select Portfolio part of
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You dont read my comment? The code is not working..
Hello,
If we understand correctly you can’t submit a ticket because your purchase code is not working? If this is the case, please try to submit a ticket from and incognito tab, and follow the instructions from the previous comments.
Alternatively, contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Select Portfolio part of
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Hello and thank you for maintaining this great looking theme.
We have Bluhen installed on our site for a couple of years, and generally is ok. However, after the last Elementor update, the slider capabilities have been lost!
In particular, after updating to version 3.26.3 of Elementor, the Content Slider element and the Team List element (when set to Slider list appearance) are not showing up any more.
We don’t have any custom CSS or any unchecked third party plugin related to these elements, therefore I’m pretty sure it’s not on our behalf.
I would appreciate if you check it out on your testing installs and let us know. We don’t have problem renewing our license, but this all happened after updating Elementor which is a mainstream action, as we expect the theme to work with the latest version of this essential plugin.
Other information that might help:
WordPress version is 6.7.1. and the site is running over PHP version 8.0.30
Thanks in advance.
Hello,
This is most likely related to the swiper library from the QiAddons plugin. Try to update the QiAddons plugin to the latest version and disable the Swiper library upgrade option in Qi Addons for Elementor > Settings tab > General.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a closer look.
Support
Select Portfolio part of
Qode Interactive
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Hello, and thank you for the prompt response.
I did as you proposed, and it worked! The sliders appeared again on the next refresh. Your assistance is highly appreciated.
Support
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Hello, I’m not able to open a ticket, as showing that my support code is invalid. The events page has an error and am not able to edit the event date/time, could you please reach out ASAP
Hello,
Please make sure that your purchase code is correct.
After that to submit a ticket please follow instructions from this article – How To Submit A Ticket or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Select Portfolio part of
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Worst technical support experience, 3 days for a technical problem and no response yet. Most of the theme post types do not work
Hello,
We checked and currently, all of your tickets have been updated with a reply. You do not have any other open tickets. If you need further assistance please continue the conversation on Help Center. We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Select Portfolio part of
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Hello,
We have bought and installed the theme but when trying to activate it we just get a ‘please wait” message. I have tried from different browsers to see if it could be because of that but still no luck.
Please could you offer some assistance asap as the project has come to a halt without being able to install the demo content.
I tried submitting a ticket via your support site that I registered for but when I paste in the license code it gives the error ‘null’ and doesn’t allow me to submit an enquiry.
Many thanks,
Hello,
Please try the solutions from this article.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Select Portfolio part of
Qode Interactive
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Hi! I purchased this theme from you yesterday and installed it to a site in WP Engine. When I’m trying the edit the Events the theme causes an internal server error. I tried to register to your support forum but the registration to your support forum is broken too so I can’t complete my registration there which means I can’t submit you a ticket of this. I’ve also sent you an email and reached out to you via Twitter but can’t get hold of anyone at your end to help me.
Hi,
Thank you for reaching us.
Please try to clear your browser cache and register on our Help Center again. Follow instructions from this article – How To Submit A Ticket. You can also contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Select Portfolio part of
Qode Interactive
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Thank you! I’ll get in touch with you.
Support
Select Portfolio part of
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Hello, how can I remove the title from a new Event? Then, how can modify a event present page? Need I a special Qi plugin or a premium upgrade? Thanks a lot
Hello,
You do not need to upgrade the Qi plugin to modify content from the theme. If you need assistance with the customization of the Event page please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
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Hi, I’ve purchased this theme but I can’t figure out where to edit the cart page and the automatic purchase confirmation message. Can you help me?
Hello,
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and the cart page has a pre-designed layout. Of course, fonts, colors and some css changes can be adjusted.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
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Is posible install al the demo and then insert a specific section of one the demo in to the website like a custom template. Example dome 2 saved like a custom template and insert in the demo 1. Thanks
Hello,
Demo content of the theme is built with Elementor page builder which has an option to save pages or sections of pages as templates and then reusing them. You can also copy and paste sections from one page to another.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
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thanks
Support
Select Portfolio part of
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Hi! I’ve purchased this theme but I can’t figure out where to change the Breadcumps images, can you help me?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Select Portfolio part of
Qode Interactive
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Is this theme still working or abandoned? I just bought it and I see so many errors. I really need to know now if I can continue with this theme or not. I love the design.
The last update was March 2023, is the going to be a new release soon?
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
However, if you have any issues, our theme will investigate this and assist you. Just submit a ticket to our Help Center, include your website URL. To submit a ticket please follow the instructions from this article.
Support
Select Portfolio part of
Qode Interactive
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Hello, I purchased this theme. Maybe I am using it wrong but when I open the page on elementor the page is basically blank. It wants to me to do everything from scratch. I thought I would just be able to edit an already made template. Can you help?
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. You can find more info in the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
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Hello, I have been trying to import demo content for 2 days now, my internet is lightening fast but it does not complete the process and it just pauses at a certain number for days…What is the issue
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Select Portfolio part of
Qode Interactive
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Hi there,
I have a few issues that need fixing with the Bluhen theme I purchased.1) How can I edit the archive page template within Qi builder? E.g. is there a theme builder I can edit? I want to make some changes to the “Team” and “Events” page layouts.
2a) On the “Team” slider (post query), I cannot get the mouse-hover plus corner radius effect which is visible on the demo page. What do I have to do to see the same effects on my Wordpress site?
2b) On the “Event” list (post query), I cannot see the water ripple mouse-over effect as on the demo page. I also cannot upload any pictures anywhere in the “Events” post single page in order for the post image to pop up on the mouse hover. What do I have to do?
Thanks.
The theme works great otherwise! Beautiful, responsive and modern multipurpose theme.
I just still have those small issues mentioned in the above comment.
So @Select-Themes, kindly help me with the above queries so i can give you the full 5-star review you deserve!
Hi there, Thanks for writing in!
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
All this issues needs to be checked on your side and our support team can help you.
Thanks
Support
Select Portfolio part of
Qode Interactive
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Hello, your theme has a great design! Great job! When are you planning to release a new version?
Hi t here,
The Bluhen theme will be updated as soon as possible but you should know that if you need an immediate update of any of the plugins, please if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Select Portfolio part of
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Hello, we found the theme only works on php 7.4. Do you have a version or update to work php 8.2 please. As this is quite old and we are worried about the site health
Hi there,
Once we test the theme on PHP 8.1.9 we did not encounter any issues with it so if you have any theme related issues please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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hi pre sale questions: is the loading page on https://bluhen.qodeinteractive.com/landing/ also can implemented with the theme? and i want to use the template for web agency is it easy to change the coloumn and also the content inside?
Hi there,
You can import the landing page for sure and customize it to your needs, change the columns and content of course.
We hope this helped and let us know if you have any additional questions.
Support
Select Portfolio part of
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I left something in the support section and I havent had a response.
Hi there,
We do see that your request has been responded so please continue the conversation with our support team if you need any further assistance.
Thank you.
Support
Select Portfolio part of
Qode Interactive
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We purchased the theme, and are surprised to find that a number of features are not available. It is impossible for us to use the planning (schedule…) for example, and certain options seem to require subscribing to new services.
Hi there,
After you purchase our theme you will get all the content and features you saw on our live demo. If you have any issue, then please we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Select Portfolio part of
Qode Interactive
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