996 comments found.
hi, I want to buy this template. I have one pre sales query that is it possible to add top bar having (social media icons and some menu items) in following theme: https://demo.goodlayers.com/infinite/homepages/main3/
Hi,
First of all, Thanks for your interest 
Yes, you can add top bar with demo 3 as well , ex : https://demo.goodlayers.com/infinite/homepages/main4/ , https://demo.goodlayers.com/infinite/homepages/eco/
However, we don’t have option for menus in there. You may add it as HTML code instead.
I’ve been trying to update the GoodLayer core from 1.9.5 to 2.0.1 for months now. I’ve followed all instructions on your site to include new tokens from envato and redownloading and installing the them. Still I get the following error. Is it possible to simply download the update files and install them manually?
Updating Plugin: Goodlayers Core Downloading update from goodlayers.com…
Unpacking the update…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hi,
Can you try to follow this? https://docs.goodlayers.com/error-when-updating-the-plugin-the-package-could-not-be-installed-pclzip_err_bad_format-10/
Let us know if still doesn’t work.
Hello. After the Wordpress update it no longer saves my changes. What is the problem.
Can you please submit ticket in our support website?
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi!
I purchased this theme way back 3 years ago, but with another account, so it does not show PURCHASED next to this comment, but I did.
My site: https://infobit.hu
My problem is after I edited a page and click on refresh, it does not change anything on the site and I have to edit all over again, and again, and again. I tried to edit in 3 different browsers (Safari, Edge, Firefox). The Wordpress site, the theme, and the plugins all are updated, so I am not sure what could be the problem, but I can not edit any page or item on my site.
What can be the problem?
Thank you!
Hi,
You just need to update the theme to fix this. To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com (Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
How can I create an another footer with this theme? In my case, I have my website in Spanish and I would like to create a footer for the English version of my website.
Thanks for your time.
Hello,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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renew pasword for licence.. I want to use my theme on my new website, but i have the licence but it won’t let me refoke my old one…..can you help me
Hello,
Please contact to: support.loc@goodlayers.com and we will take a look at together.
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Hi I’m working on Infinite theme trying to upload google fonts locally but I receive an error You can’t upload this kind of file for ttf, woff and eot. How can I resolve this? thanks
Please contact your host provide and make sure that your server allow to upload that file type. Normally this is restricted by the server.
Hello
do all Onepage demo support RTL?
Is RTL support in these demo: bigcorp, onepage
Hello,
First of all, thank you for your interest .
The theme support RTL but we don’t have RTL demo.
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I have an issue with the Inifinite theme when using accordion, if I try to use it or open it in the block editor it crashes the page. I have deactivated all of the plugins and there are no other themes on the site, however, it is still crashing the page.
Can you help please?
Nevermind, I’ve managed to resolve it
Alright, glad you figured it out
If you have any further questions, feel free to submit a ticket in our support site : http://support.goodlayers.com
I need to change my domain for which i have purchase code. How to?
Hi,
Please check our doc: https://docs.goodlayers.com/register-purchase-code/ .
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Hi, I’m having an issue with the blog carousel on the infinite theme, the title and content is hanging over edge of the screen and word-wrap isn’t working. Do you know how I can fix this?
I use the Infinite theme for a few different clients now, I must have about 15 licences for that theme alone and I’ve never seen this issue before.
Hi,
My apologies for the inconvenience.
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Does anyone know how to stop the video widget from showing a black screen on mobile? It’s fine once you press play but otherwise it’s black unlike desktop that shows the video.
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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hello since i bought the theme years ago i never used it but now that i need it i cant import the demo, i changed the php version from 7 to 8 and tried all parametres to match the requierement but the goodlayer import page is buggy and i see only lines and texts and no user interface like the video on youtube and i cant clique on import demo, is there a way to help please ?
Hi,
Please send an email to: support.loc@goodlayers.com and we will take a look on it together.
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thanks a lot problem solved ! you guys rocks
Hi,
Glad your website working again now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Hi Does Infinite work with Divi Page Builder?
Hi,
First of all, Thanks for your interest
Nope, we use our own page builder.
Yes. But is it possible to also use another page builder? I need the Divi page builder for one specific function. Thanks for your answer
Hi,
Yes, you can use it in the same time with our theme but we can’t guarantee it will be working properly.
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Hi,
I was wondering if in the last updates of the Infinite theme and Goodlayers plugin you changed the logo of Twitter to the new one (X) in the social top bar, sharing bar for posts and products…
I checked the changelogs and I didn’t find it.
Regards.
Hi,
We will update it in the next update. Thank you for your suggestion.
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Is there a way to have two column layout on mobile view?
It’s possible but that will need custom css.
can you share the custom css?
Hi,
Could you provide website address so I can try to take a look at it? We can provide some minor custom css but if you require more than that then it will beyond our support scope, please note about it.
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The website is https://eicyprus.com/ , on the Values section there is a 4 column layout, on mobile can we keep it 2 columns instead of 1 ?
Hi,
You can try to add this custom CSS in: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Mobile CSS ( screen below 767px )
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(2),
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(3),
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(4),
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(5){
width: 50%;
}
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thank you, it works
Hi,
Glad it’s working fine for you.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Hi. Is the Infinite theme compliant with the Web Content Accessibility Guidelines (WCAG)
Hi,
We don’t have it fully compatible with that.
Hi, Are there any plans down the road to make the theme accessibility-ready?
Sorry, currently, we don’t have plan for this yet.
We updated from Infinite 3.0 to 4.0 but Sync Elements is not showing up as an option in the wrapper/element settings or in the library of saved templates as shown in other screenshots. Our interface still looks like 3.0. Is there a way to activate this feature?
Hi,
Please make sure to update our plugins to the latest version and check it again.
Please make sure you register your website with the purchase code: https://imgur.com/0cXdxsU .
Please make sure you have updated all plugins include, screenshot: https://imgur.com/a/sk9T15b .
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Hi, In Slider Revolution the background images just vanished of my clients website. Do you know what could have caused that? I see there is an update from Slider Revolution 6.4.6 to 6.6.14. When will there be a theme update or is there another way to receive the latest Slider Revolution? Thanks, Janneke
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Hi, Thank you for the reply! Everything was updated. Deactivating all the plugins made clear Polylang was the plugin that created the error. After reactivating the plugin and saving the Theme options, Slider Revolutions suddenly showed the background images on mobile again. Thanks.
Ok, we can help looking at that but before moving forward, please verify the purchase with us first.
Please send us the message via the form in our profile page along with the purchase code from your client ( http://support.goodlayers.com/purchasecode.png )
My client has Infinite version 1.5.5. with WP 6.2.2. Is there anything special procedure or good2know to update to the latest?
Hi,
Infinite 1.5.5 is really old and it’s no longe compatible with recent WP version. I suggest to update the theme before updating WP core.
Hi, it already update by someone else and the page is working for now. Is there anything i need to be aware during the procedure?
Hi,
There isn’t anything else to aware if it’s working fine now. Please make sure to backup your website before do anything. (update/customize/etc …)
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