23244 comments found.
Hi, Can you please send me .mo and .po files of Swedish language.
Hello, @studio-ett,
Regrettably, we currently do not possess the translated language files for the theme in question.
However, we offer a straightforward solution for you to translate the theme’s language files into your preferred language.
You can achieve this effortlessly by utilizing the Loco Translate plugin. This tool empowers you to customize the theme’s language to suit your specific requirements.
Should you require any guidance or assistance during this process, please do not hesitate to reach out to our support team for further assistance.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
We have porto studio probelm i when i open porto studio i found only 61 demo items . So in all 3 sites with 3 key licneces i found that problem
Hello, @Osama1200,
As before, Porto has lots of studio blocks. But there are very untidy, not correct importing with many custom css.
So it was rather uncomfortable and difficult to customize. To prevent this, the dev team decided to update all studio blocks, In 6.10.0, we released new studio blocks.
Firstly, we added basic elements(heading or heading effect, countdown, button, container, a few banners, and the other shortcodes) and template builder layout(shop, single product, single layout … )
And we are going to add studio blocks in an upcoming version.
We have 61 shortcodes and elements in the studio which you can import on page posts
We have 14+ studio single product templates which you can import to Single Product Builder under Porto >> Template Builder
We have 40+ styles of the product in studio which you can import only in type builder under Porto >> Template Builder.
We hope for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
how can i import pages or block or elements in other demos , i saw it before now we can find all demos pages and blocks in porto studio what happened ?
Hello, @Osama1200,
As I explained above in detail, Our dev team decided to update all studio blocks, In 6.10.0, we released new studio blocks.
And we will release the remaining blocks with our new updates of the theme soon.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
https://candleartesoteric.com/ga In this language the check out page is not translated to Irish. I don’t know why. And I can’t find the string.Please how can I translate it? I don’t have pluggins for custom fields.
thanks,
Hello, @Joaquim_,
I hope this message finds you well. We appreciate your continued trust in our services and are committed to ensuring your website operates smoothly and efficiently.
In order to provide you with the best assistance, we need to review the configuration of the language plugin settings on your website. To facilitate this process, we kindly request that you share your WP Admin URL and Credentials with us. This will enable our team of experts to access your site and address any issues or concerns you may have regarding the language plugin.
Rest assured that your security and privacy are of the utmost importance to us, and we will treat your credentials with the highest level of confidentiality and respect. Once we have received the necessary information, our dedicated experts will promptly investigate the matter and provide you with the support and guidance you require.
Please submit your WP Admin URL and Credentials through our secure support system.
Thank you for choosing our services, and we look forward to resolving your inquiry efficiently and effectively. Should you have any other questions or concerns in the meantime, please feel free to contact us.
Regards, P-THEMES.
Please join our Discord Lesson
thanks
Hello, @Joaquim_,
On your provided URL the sticky header is set to 100px width, If you would like to increase the width, you can use the given CSS code, Please copy and paste the below CSS code to the new line in Theme Options >> Skin >> Custom CSS and it should work for you.
#header.sticky-header .logo {
max-width: 200px !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, After placing the code, the logo is still showing small.
thanks
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will look into for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
We ve send a support ticket about the cart .It doesnt work and cant proceed to checkout. Thanks in advance
Hello, @pctune,
Could you please let me know your support ticket number so that I will let the support team to know about it and request to check it asap.
Regards, P-THEMES.
Please join our Discord Lesson
Help when I update to the new 6.10 version, the whole shop skips me. The support has expired and I have this problem with the update. I will certainly do it again in the coming months if you can help me. Thanks
Hello, @luidemarco62,
Please contact us via our support system with your site WP Admin URL and Credentials and also explain your issue in detail there, if possible with some screenshots for my better understanding so that we will check and assist you accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hi quick question
Is it possible to overlay text on image on the type builder? or even better how do I remove the thin border from around image – and make the bottom not curve
Hello, @kieljoseph84,
We are sorry, that you are struggling to solve your issue while using our theme. Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
Please join our Discord Lesson
I can’t register my license key. porto theme setup wizard says “Sorry, it could not connect to the Porto API server. Please try again later.”
Hi, incjornamcom
Sorry for the inconvenience with our theme. We have just updated our API server for better performance. Could you try again and let us know how it is going?
Best Regards
Hi Porto,
Im trying to edit a text at widget of the left. And says: “This widget may have contained code that may work better in the “Custom HTML” widget. If you have not yet, how about trying that widget instead?”
I want to place a text https://candleartesoteric.com/esoteric-candles already done now. The test of google says should be inside
- from previous to final.
But if I place this
- the points ” . ” to put order at the beginning of the pharagraphs disappears. Any solution to place that points with a correct html ?
thanks,
Hello, @Joaquim_,
It seems like you want to add a link to the text “https://candleartesoteric.com/esoteric-candles” in a widget on your website.
However, when you add the link, the bullet points (dots) at the beginning of the paragraphs disappear. This issue might be related to the HTML formatting of your widget.
You can try the following HTML code to create a list with bullet points and include the link within the list items:
<ul>
<li><a href="https://candleartesoteric.com/esoteric-candles">Your Text Here</a></li>
<li>Another item</li>
<li>Yet another item</li>
</ul>
In this code, we use an unordered list (<ul>)</ul> to create a list with bullet points, and each list item (<li>)</li> contains the link to your desired URL. You can replace “Your Text Here” with the text you want to display as the link.
This should maintain the bullet points at the beginning of each paragraph within your widget while also including the link. Make sure to replace the example items with your actual content as needed.
Regards, P-THEMES.
Please join our Discord Lesson
thanks,
Hello, @Joaquim_,
But that is already on your site-provided link: https://candleartesoteric.com/esoteric-candles
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, Yes but I’m not sure if the code css is well placed. Just if you can suggest me the code. Just an sketch and I can do the following.
regards,
Hello, @Joaquim_,
I have conducted the review of your site and it is showing like this on your site: https://postimg.cc/zbmwzqSB
Regards, P-THEMES.
Please join our Discord Lesson
@ PT-Support2
How I can keep visible Wishlist icon? Instead on mouse over.
https://prnt.sc/vE7_Vlzezjv5Hello, @arslanqamar,
Could you please share the URL of the page on which you want to visible the Wishlist icon without hover so that I can check and provide you the proper solution for it?
Regards, P-THEMES.
Please join our Discord Lesson
Please check request (28326)
Hello, @arslanqamar,
We have already replied to your support ticket #28326, please check back our reply there and then reply back to it accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, the error still there! ( cURL error 35: OpenSSL/1.1.1p: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure ), please try to fix this problem! asap! and your site support have a same problem ! ( cURL error 35: OpenSSL/1.1.1v: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure ) in reset sites Page…
Hi, incjornamcom
Sorry for the inconvenience with our theme. We have just updated our API server for better performance. Could you try again and let us know how it is going?
Best Regards
Announcement for @everyone,
We are pleased to inform you that the recent issues encountered with our activation engine have been successfully addressed. Consequently, the previously reported WordPress Backend low-speed concern has been effectively resolved. Additionally, we have also rectified the license registration issue that you had encountered.
In light of these developments, we kindly request you to take the following steps to ensure a seamless experience:
Navigate to the "Porto" section within your Dashboard.
Proceed to "Unregister" the theme from this section.
Subsequently, please re-register the theme using the same purchase code.We believe that following these steps will yield positive results and resolve any persisting issues you may have encountered. We apologize sincerely for any inconvenience these matters may have caused you, and we greatly appreciate your patience throughout this process.
Your understanding and cooperation are highly valued. Should you require further assistance, clarification, or support, please do not hesitate to reach out to us. We are committed to providing you with prompt and effective solutions.
Thank you for entrusting us with your concerns, and we remain dedicated to ensuring your satisfaction.
Regards, P-THEMES.
Please join our Discord Lesson
cURL error 6: Could not resolve host: sw-themes.com I cannot activate the license. money wasted.
Hello, @Reklamfikri,
We extend our sincere apologies for any inconvenience you may have experienced recently. We would like to clarify that the issue you encountered is a result of an internal server engine problem that has come to our attention. Rest assured that our team is diligently addressing this issue in collaboration with our hosting partner to ensure a swift resolution.
Our foremost priority is to rectify the situation promptly and restore normal service to you. We kindly request your patience and understanding as we work diligently to resolve this issue.
Once the problem has been successfully resolved, we will make an official announcement through this platform. At that time, we will also guide you through the re-registration process for the theme, ensuring a seamless experience for you.
We greatly appreciate your understanding and support during this period of inconvenience. Your trust in our services is of utmost importance to us, and we are committed to delivering a reliable and optimal experience for our users.
Should you have any questions or require further assistance, please do not hesitate to reach out to our support team. We are here to assist you and will do our best to keep you informed of our progress.
Thank you for your patience, and we look forward to serving you with an improved and trouble-free experience in the near future.
Regards, P-THEMES.
Please join our Discord Lesson
cURL error 7: currently giving this error license not activating
Hi, After following these steps I can’t activate my theme: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments?page=5&filter=all#comment_29832941
Hello, @yamaguchi_jp,
We extend our sincere apologies for any inconvenience you may have experienced recently. We would like to clarify that the issue you encountered is a result of an internal server engine problem that has come to our attention. Rest assured that our team is diligently addressing this issue in collaboration with our hosting partner to ensure a swift resolution.
Our foremost priority is to rectify the situation promptly and restore normal service to you. We kindly request your patience and understanding as we work diligently to resolve this issue.
Once the problem has been successfully resolved, we will make an official announcement through this platform. At that time, we will also guide you through the re-registration process for the theme, ensuring a seamless experience for you.
We greatly appreciate your understanding and support during this period of inconvenience. Your trust in our services is of utmost importance to us, and we are committed to delivering a reliable and optimal experience for our users.
Should you have any questions or require further assistance, please do not hesitate to reach out to our support team. We are here to assist you and will do our best to keep you informed of our progress.
Thank you for your patience, and we look forward to serving you with an improved and trouble-free experience in the near future.
Regards, P-THEMES.
Please join our Discord Lesson
I still can´t activate the theme. It shows this error
cURL error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure
Hello, @yamaguchi_jp,
Sorry for the inconvenience, but it is working fine now at our end, It seems the issue is on your site, Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will look into it for you on your site and help you out?
Regards, P-THEMES.
Please join our Discord Lesson
Hello, Yesterday I was receiving some error messages when trying to reactivate the theme, but today I finally managed to reactivate it successfully. Backend speed is apparently normal now. Thanks.
Sound’s Good!! 
Site becomes extremely slow after upgrading 6.10.0. Porto notice: cURL error 28: Connection timed out after 10001 milliseconds
How to resolve it?
After disable license, backend response speed is better. Is this normal and OK to disable it?
Hello, @ekkljs,
We are sorry for the inconvenience, but that is because of our internal server engine issue, your decision to unregister the license is perfect, please keep it unregistered till our internal server engine issue will be fixed, we are working hard to solve it with collaboration of the hosting, and soon we will solve it, so we need your patience till that and after that we will make an announcement here and you will re-register the theme again, everything will be normal.
Thanks for your understanding.
Regards, P-THEMES.
Please join our Discord Lesson
OK. We still feel the backend is slower than usual so please fix it ASAP. Also can you tell me how to disable Porto AI Engine completely?
Hi Porto,
I created an user and made a test to create an account. Is showing error 1004 in the panel.
Why this error 1004?
https://www.candleart.es/error1004.JPGthanks,
Hello, @Joaquim_,
Error 1004 in WooCommerce typically refers to a payment processing error. It’s not a specific error code provided by WooCommerce itself, but rather a general error code that may be returned by a payment gateway or processor. This error code can vary in its meaning depending on the specific payment gateway you are using.
Here are some common reasons why you might encounter error 1004 in WooCommerce:
Payment Gateway Configuration: The most common reason for this error is misconfigured payment gateway settings. Double-check that you have configured your payment gateway correctly with the appropriate API keys, credentials, and settings.
Payment Gateway Issues: The payment gateway you’re using might be experiencing downtime or issues. Check the status of the payment gateway service to ensure it’s operational.
Insufficient Funds: If you’re making a test payment and the test account doesn’t have sufficient funds or the payment method is invalid, you may encounter error 1004.
Payment Gateway Restrictions: Some payment gateways have specific restrictions or requirements for processing payments. Ensure that your payment method meets these requirements.
Plugin or Theme Conflict: Third-party plugins or themes can sometimes conflict with WooCommerce and cause payment errors. Try disabling any recently installed plugins or switching to a default WordPress theme to see if the issue persists.
Server Configuration: Ensure that your server environment is properly configured to handle payment transactions. This includes having the necessary PHP extensions and SSL certificates installed.
Cache and Cookies: Sometimes, cache or cookies can interfere with payment processing. Clear your browser’s cache and cookies and try the transaction again.
WooCommerce and Plugin Updates: Ensure that you are using the latest versions of WooCommerce and any payment gateway plugins. Outdated software can sometimes lead to errors.
To troubleshoot and resolve error 1004 in WooCommerce, you may need to investigate the specific details provided in the error message, review your payment gateway settings, and consult the documentation or support resources provided by your chosen payment gateway. Additionally, you can look in your WooCommerce logs for more detailed error information, which can help pinpoint the issue.
Regards, P-THEMES.
Please join our Discord Lesson
I have 2 porto licenses. But, I need to extend support only for one license.
How can I do it without paying the double amount?
Hello, @jayeshbihani,
Please refer to the official documentation of the Envato here: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
And also please try to contact Envato for this concern: https://www.envato.com/contact/ they will better guide you about this.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, Can you recommend me any filter product pluggin that is compatible with Porto ? And if possible free. I tested some of them and are not working with Porto. example: https://candleartesoteric.com/esoteric-candles
thanks
Hello, @Joaquim_,
No need to look for any extra third party plugin, but the one comes pre-packaged with the theme, (Yith WooCommerce Ajax Product Filter), you can Install it from Appearance >> Install Plugins and then you can use it on your site.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, I installed and I want to filter product tags. I placed the shortcode in widget area: [yith_wcan_filters slug=”request”] But the cell of filter is empty is not showing information. At bottom left part
The filter you see now is a temporary 3rd party pluggin
Hello, @Joaquim_,
It provides only one widget for filter by tags, You should have to use it, (Product Tag Cloud) in the Shop Sidebar.
Alternatively, you can use any third party plugin which better suits your requirements.
Regards, P-THEMES.
Please join our Discord Lesson
thanks,
Hello, @Joaquim_,
In order to remove those dummy currency and language switchers from your site header, please navigate to Porto >> Theme Options >> Header >> Language, Currency Switcher and turn them OFF from there, save changes and check back to your site after clearing the browser cache.
Regards, P-THEMES.
Please join our Discord Lesson
there is still a switcher languaje at top left. Maybe I have to off something more?
Show Language Switcher – NO Show language switcher instead of view switcher menu. Compatible with Polylang and qTranslate X plugins.
Show Language Switcher HTML – YES Show language switcher html code if there isn’t any switcher.
Show Currency Switcher – YES Show currency switcher instead of currency switcher menu. Compatible with WPML Currency Switcher and Woocommerce Currency Switcher plugins.
Currency Switcher Position – IN TOP NAVIGATION
Show Currency Switcher HTML – YES Show currency switcher html code if there isn’t any switcher.
Hello, @Joaquim_,
Please try to set the following settings as listed below and try to check back again after clearing the cache of the browser.
Show Language Switcher HTML – No
Show Currency Switcher HTML – NoRegards, P-THEMES.
Please join our Discord Lesson
Hi
Is there a problem right now with theme updates? I am in version 6.9.5 and I wanted to put version 6.10 but in the theme section the update is not offered. When I wanted to install manually I couldn’t update the plugins and it was impossible to patch, there was a message that said: “The Porto patches server could not be reached.” Same problem on my 3 sites which use PORTO. Where could the problem come from?
Regards
Hello, @datanaute,
Sorry for the inconvenience but could you please navigate to Porto >> Theme License and un-register the theme from there and then re-register the theme with the same purchase code and try again, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
Thank you for your reply. When I wanted to do what you asked me, I realized that everything was back to normal! I was able to update the theme and plugins without problem and without resubmitting the purchase code.
Regards
Hello, @datanaute,
That’s great to hear! I’m glad to know that everything is back to normal and that you were able to update the theme and plugins without any issues. If you ever encounter any more questions or need assistance in the future, don’t hesitate to reach out.
Thank you for keeping me updated, and have a wonderful day!
Regards, P-THEMES.
Please join our Discord Lesson
