733 comments found.
hi, for some reason I can’t reset my password and I can’t get support, every time I try to connect and contact you it says that my access is restricted
please don’t make me send you another email because I already did that.
You were locked out of the support system because you used the wrong login details multiple times. I have unlocked you now. Please create a new password and then use the new login details to avoid lockout.
I can’t change my password and I get the same error when I try to do it “you have been locked”
We have sent you new login details by email.
Can I please get a refund unfortunately i have no clue what i am doing nor how to use
Please create a support ticket at http://www.adornthemes.com/support/, and someone from our team will reach out to you.
I am still waiting on my Refund and yet nothing is happening highly disappointed in this process !!! i feel like i have been robbed
Absolutely not. Please check support ticket we have answered you 
hello does you template work with this app Refersion: Affiliate Marketing
We have not tested this app with our theme but our theme is compatible with almost shopify apps.
Well, I have bought 3 copies of this theme and all support has run out but I am not going to pay for extended support after buying 3 copies.
ONE CART FEATURE TO AVOID ACTIVATIING AT ALL COSTS – OR IT WILL COST YOU LOST SALES
In theme settings for the cart page DO NOT activate show savings on cart page – it is not accurate at all (Too high) and will scare away customers from completing checkout as they will question if it is any good or reliable.
I did not realize this until after $2500 in ad spend and was not getting conversions. Obviously the incorrect savings is a blatant error and as soon as customers see it, they bounce.
This is not an easy one to catch as one assumes totals are accurate. I happened to notice it when checking every little thing in my store that might be contributing to lack of conversions.
This is SO CRITICAL – I am surprised it exists and not fixed!
Please contact at support@adornthemes.com. If this issue is raised from theme side, our developer will help you to fix it.
I want to try out this theme before I fully commit. Is there a free trial, or am I able to get a refund if I end up not liking this theme?
Please contact us at info@adornthemes.com
I need help with my Klaviyo integration…also I cant setup a support account. The page gives an error after setting up login
Please create a support ticket at http://www.adornthemes.com/support/, and someone from our team will reach out to you.
Thats what I’m saying i get an error when i try to go and create a login to submit a ticket…it doesnt work. What else can i do?
Hi! Is the latest version of the theme compatible with the newest Shopify updates? Meaning Shopify Magic AI features.
Shopify Magic AI features not released yet. it’s available as Early access for some merchants only. More details check here https://help.shopify.com/en/manual/online-store/themes/customizing-themes/edit/shopify-magic
Hello, i want to buy this theme but i need to know if everything will work ok with the Shopify’s update ?
Hi, is there a way to update the theme through shopify?
Hi rooon,
Theme update is manual. You need to go through our theme update article. However if you are are using older version of theme, that can not be updated with latest version 5.0 or above.
Please create a support ticket from our support system for more questions https://www.adornthemes.com/support/.
Kind Regards, AdornThemes
Does this theme have the ability to show a product material such as 14k gold, silver, etc. on the collection page (e.g. right below the product title near the swatch/variant option)?
You can just show color swatches on the collection page. If you need another variant option, then contact our support team and they will help with it.
I am planning to purchase this theme.
Wanted to know if you provide free installation?
We can install the theme for free in your store after you purchase it. But theme setup is not included in free support.
I had the default product template missing, When i click the product it was redirected to “404 error”. How do i fix the issue? I already opened a ticket with you!
Someone from our support team will reach out to you soon.
My instagram feed feature seems to no longer work even though I have renewed the API key. Is this something on your end that is being fixed? Considering purchasing again for another site but would like to know this is working properly.
Hi schmaks,
Please create a support ticket from our support system https://www.adornthemes.com/support/. Our support team will help you to check on this.
Hello – I’ve renewed my support but I can’t add a ticket. It keeps saying another use has my purchase code. Can you help please. Many thanks, Emma.
Please contact us at support@adornthemes.com and provide your theme purchase code.
Hello. How many different currencies can be switched in this shoppify theme? Also, how many different languages can be switched?
You can add as many currencies and languages as you want, which is supported by Shopify.
I tried to create an support ticket, but i always get the following error: Error – 403 – fast_purchase_already_in_use This purchase code is already registered with another user
Can you please help me?
Please contact us at support@adornthemes.com and provide your theme purchase code.
Hi,
I used my theme license key on a test to the theme with a private Shopify store. In the process, I deactivated and deleted that store, to transfer and rebuild my current store on Shopify platform. However, the license key that was used on the deactivated and deleted store still states that it belongs to that store.
Can you assist me with this? https://stormy-matter.myshopify.com/ is the store I deactivated and deleted but I would simply like the license key to no longer be pointed towards this domain.
Please contact us at support@adornthemes.com and provide your theme purchase code.
I did
How to enable price display in catalog mode
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Will I get a sticky add to cart or buy now button?
Please check both features on demo store https://avon-demo.myshopify.com/collections/women/products/sunset-sleep-scarf-top?_ab=0&_fd=0&_sc=1&preview_theme_id=120475091011
ciao ma se carico abbigliamento in droshipping funzionano i temi p
vorrei avere un aiuto da qulcuno non riesco ad estrare il file per ricaricarlo sul tema il primo passo!!!!!
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
