52 comments found.
i was teste your site and found some pre sales questions, on mobile its possible the menu have icons cart and search? the shop dont have filter on side bar? its ready for news updates elementor and woocomerce?
Hi, thanks for asking. Yes you can show cart and search on mobile. Shop page we don’t have filter now but you can use it as a sidebar. What do you mean news update? Thanks
Hi, we have a presale questions. On your logo slider, is there an option for it to infinite scrolling and automatic sliding? Also, can we use the images used in the demo or do we need to replace it to prevent copyright? Thanks!
Hi, thanks for asking. Yes logo slider has option for autoplay and loop as well. Also you can use demo images no problem at all. Thanks
Hi, we have another presale question. Are we able to move the location, email and button to the top bar? Thanks!
Everything you can easily move since we have used elementor header footer builder so you can easily adjust everything. Thanks
Could you please confirm if the free version allows configuring all features, including autoreply, specifically for the contact forms in the attachment? I’ve been receiving empty emails or encountering errors. If there’s any documentation available, I would greatly appreciate it. Thank you! Few version of contact form used within the template
We are using metfrom pluign for contact form. So please check this https://wpmet.com/doc/introducing-metform/
Hi React Themes Team,
Had a question regarding Elementor. The pages in this theme are built using the Elementor plugin? I’m assuming we’d need to use that plug in to load any of the pre-built templates? And if so, is Elementor included with this theme or is it something separate we have to pay for? When I went to their website it looked like it was a monthly subscription to use the plugin of $60+, so I just want to confirm this is something separate and not included with the theme purchase.
I look forward to hearing from you.
Hi, thanks for you asking. Using our theme you don’t need purchase any premium plugins. We have used free version elementor and our custom widgets. Thanks
hi there: how can we increase the size of our logo in the top left? I tried adding a larger image and it fails to work. See image, please advise https://ibb.co/4s2VgLx
You should increase your column width. Since header done with Elementor you first need to increase column width. Thanks
Also I’ve noticed that some services pages have different footers/headers (default header, style 2 footer etc.), how do we change that for each page?
so i go into the header and drag the size?
Yes you can drag the size. Edit header has option disaply on where you can which header show all pages or specific page. Thanks
Ok I did that and this happened https://ibb.co/qRYgykC and it didn’t really increase in size. Please advise. Also that logo is larger than the one on our home page
Also that logo is larger than the one on our home page
Please create ticket to our support we will check it. Thanks
Is it possible to import individual demos or is the import all demos at one time?
When you import it will be individual demo import based on your selection. Thanks
how do we update the pop up menu https://ibb.co/tmLs2zt i can’t find it in the widgets or custom etc
Do you mean sidebar menu after click humberger icon? Go to admin then you will Offcanvas menu clcik it then you will edt offcanvas using elementor and you can easily edit content. Thanks
the menu/nav that pops up on the side…there’s no “admin” on the left hand panel of the dashboard…please tell me where to find the offcanvas menu
hey i accidentally activated something or an update did…but how do i stop or change the sections from glowing a different colour when i scroll? the background is black when when i scroll down the section changes colour (grey) https://ibb.co/w0Vg4X2
Did you update theme? You should update RT Elements plugin as well. Thanks
ok i did and they still glow…there must be a way to switch off the colour change when i scroll…is it an style animation or something? where do i go to turn it off for each section? cheers
Please create tickets with video. So we can easily help you. Thanks
Hello,
I have a pre-sale question: I want to import this demo: https://reactheme.com/products/wordpress/elevate/industrial/ I want the revolution slider to play a video in full screen instead of photo while keeping the top main menu sticky. Is it possible? Thank youHi, Thanks for your question. Yes, it’s possible. Thanks
Good day. My boss just bought this theme and when I want to activate it it says that the purchase code is not working
Can you please create ticket to our support so we can check it? https://reactheme.com/support Thanks
Good day. I have logged a ticket and nobody is coming back to me
Good day sir. We will reply ticket soon. We check all ticket one by one. Thanks
Good day. Theme was registered and deactivated to start over and doesn’t want to work anymore. I have send a mail and would really appreciate the assistance
We will check it and reply you.
Hello, it’s possible to add a video slider or picture with slider on the hompepage ?
Yes possible. Since we are using revolution slider plugin for this you can do anything with this. Thanks
Thanks 
You are most welcome
Please go to your header where you can easily change your color for menu. Thanks
Itis included revolution slider licence????
Slider included not license. Without license you can use it without issue. Bundle plugin we update time to time
thanks!!
You are welcome
How do I import the one-page demos? I only see the multi-page demos available for import after installing the theme. Thank you.
This one page you need just import this multipage demo then you can assign one page to default home under Settings -> Reading and select front page and save it.
Thank you for the quick response. I just imported demo content, but now the site won’t load at all… it just shows the pre-loader icon going and going and no content ever comes up. Any ideas?
Just did, thank you.
Welcome we will check and reply you
Hello! My website has crashed. I have raised a ticket for the same. Kindly look into the matter.
Hi, Just fixed your problem and replied with ticket. Thanks
Hi, I have replied to the ticket conversation. There seems to be an another problem.
Already replied. When you create ticket you don’t need always comments here as well. Thanks
Thank you, fixed. Very quick support, keep it up
You are welcome sir. Thanks
Hello!, currently the header is showing only on front page. On Other pages a very basic header is shown. How do I fix this?
Can you please create ticket here https://reactheme.com/support/ so we can better help you. Thanks
Hi, I have raised the ticket. But, I was able to solve the problem. Kindly direct your team, that the problem has been solved.
If you have still any other problem create ticket so we can help you. Thanks
Hi, I am unable to replace the logo Elevate Construction to my logo. I updated the site identity logo and the fevicon, still I am unable to get any success.
Hi, We are using header/footer builder. So please go to RTS Header Footer menu from admin then edit your desire header using elementor and you can easily edit your header and logo as well. Thanks
Okay got it. But, it is very confusing. There are six copies of each header, default header and something called onepage. I am unsure and confused, which one is the one for header. Currently, I had to trash all of these 18 pages. Now, I am left with no header. Can you please guide me with what to do, to edit the theme header.
Since we use builder that’s why this but we will clear other header from demo. Keep only one header but easy understand after login to admin if you go frontend and quick edit show easily which header and footer used. See here https://prnt.sc/o-hCRSCtsncp
Very Well. Now I need a little bit of help. Can you give me the screenshot of the headers and the footer used in the ‘Main Construction’ demo.
You can easily it your end sir. Just after login and go frontend so you can easily understand. Also I am share here screenshots as well https://prnt.sc/rIMglRQ855Y_
Thank you so much! You are a lifesaver
You are most welcome.
I received notification of an update on the theme. How can I update the theme I’m already using?
Hi, you can manually update just replace theme files with new theme files.
Another way you can do it using envato market plugin. Check this link https://mekshq.com/faq/update-envato-wordpress-theme/
Hi! how can I replaces in RT Team Slider. Currently, there is no option to do so.
I meant replace images in RT Team Slider
Hi, you can do it from team menu form admin then change it from featured image. Since it’s a post type
Thank you
You are welcome
I moved all my existing pages to trash. Then I installed the Elevate theme and the required plugins. Then I imported the Demo Data. But the only page I can see is error 404. I want to import the theme as it is and then customize. How do I do it?
Hi, can you please create a support ticket?so we can check it
How do I import pre built pages?
Did you import demo data? Please import demo data you will get all pages. Thanks
Thank you
You are welcome
