Theme ran for years, seems the author got what they wanted with in excess of 5k sales. Theme has now been pretty much abandoned and all of the help guidelines and ‘How to” video discussions on their own support website have been purged and no new requests for help will be accepted.

Slowly as WordPress updates roll on there will happen compatibility issues due to the theme no longer being updated. Scroll through these comments and you’ll see that reported already.

I’m being told I need to update my support subscription, but for what? A Theme that seems to now have been abandoned?

Hi, quick question before possibly buying, are you still supporting this as it has not be updated since 2024?

ubject: Compatibility issues with WordPress 6.9 and PHP 8.4

Hello, we are using the Kinetika theme on two active websites and encountered several issues after updating to WordPress 6.9 and PHP 8.4.

The theme itself still works, but the following features are currently not functioning: 1. Widgets cannot be loaded or edited (the widget panel stays empty or fails to load). 2. Fullscreen pages behave inconsistently in the WordPress admin area. 3. The theme seems to rely on functions that were deprecated or removed in recent WP/PHP versions.

Since the last update was released on 21 August 2024, we kindly ask if you could provide: • an updated compatibility patch for WP 6.9 and PHP 8.4, or • a short note whether such an update is planned.

We appreciate your work and would like to continue using Kinetika long-term. Thank you very much.

Best regards, Renate

Hello I am trying to update the theme but the “iMaginem Widget Set r4” plugin will not activate no matter what I do. I have version 1.4. I have removed the theme all together. downloaded a fresh copy and reinstalled all plugins. yet I get “Plugin could not be activated because it triggered a fatal error.” every time i try to active this plugin. all other plugins activate successfully. I need this plugin to make any updates to my site so this is blocking me from being able to perform any updates on my site. Is anyone else having this issue?

Hi, I have to fix a site with an old version of the theme. I bought the latest version of the theme and replaced it. Everything seems ok, but I have two problems: 1) I don’t understand where to insert the new purchase code. 2) The Save all options button doesn’t work. The site is working with an obsolete version of PhP 7.4. Do you have any suggestions? I tried to register for your support but I don’t receive emails for creating a new user or forgot password.

Hello,

I ran a Google PageSpeed test and discovered that your demo score is only 47% in Mobile and 81% in Desktop…out of 100.As this is crucial in Google search..

I understand that various factors such as servers and configurations can influence the score, I believe that the basics of the theme should be optimized to perform better.

Any tentative timeframe to improving the performance will help in the purchase.

Thanks

Hi, could you help me customise the theme to show an iframe as the background on the homepage?

Hello, I’ve been using the theme for years without any issue, it think it’s the best I’ve ever used and luckily I’m using it on my company website, but I’ve just noticed that when I try to add more socials in the widget the wheel keeps rotating without adding them. Happens with all socials I think but I need to add Instagram and Linkedin. Latest version for both Wordpress and Kinetica. Have you ever heard of similar issues? I’m using w3 total cache, could be related to code minify? Thanks again for the great theme.

Hi, can I have a different Fullscreen Homepage for desk and mobile users? I would like to have a video for desk and pictures for mobile devices. Thanks

horrible support. you will wait for weeks without any reply!

Just to verify; previous post regarding the typed.js was for this account, we are a purchaser of the theme.

I’m getting a Detected Potentially Suspicious File on https://quttera.com:

/wp-content/themes/kinetika/js/typed.js Threat name PS.JS.Obfuscantion.gen File type ASCII Reason Too low entropy detected in string [[‘0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000’]] of length 100 which may point to obfuscation or shellcode. Details Detected procedure that is commonly used in suspicious activity. Threat dump [[terandpausevaluesothey’renotprintedcurString=curString.substring(0,curStrPos)curString.substring(curStrPos+skip);}if(self.contentType===’html’){//skipoverhtmltagswhiletypingif(curString.substr(curStrPos).charAt(0)===’<’){vartag=’’;while(curString.substr(curStrPos).charAt(0)!==’>’){tag=curString.substr(curStrPos).charAt(0);curStrPos+;}curStrPos+;tag+=’>’;}}//timeoutforanypauseafteracharacterself.timeout=setTimeout(function(){if(curStrPos===curString.length){//firescallbackfunctionself.options.onStringTyp]]

How can I fix this?

Upon reviewing my profile where I purchased your template, I noticed that it is associated with an email address that is no longer active. I kindly request that you get in touch with me as soon as possible to address this issue. I am prepared to provide you with the license certificate and purchase code necessary to verify my identity and rectify this situation promptly.

Unfortunately, I have been waiting for over a week for a response, and this lack of communication does not meet the professional standards I expect from your customer service.

I would appreciate your prompt attention to this matter and hope to resolve it satisfactorily.

I look forward to hearing from you soon. Eduardo

Im sorry, It was my mistake; I was logged in with another user. However, ticket number #108468 still remains unanswered, and I need to resolve the issue. Please let me know what the next step is. The problem is that the theme option page doesn’t save any changes and displays an error message.

sorry was duplcate

Hey there, I’m facing the exact same issue. I reached out through your forum over two weeks ago and haven’t heard back yet. Could you please help me find a solution? Thanks a lotM, I also contacted you via your Forum a more than 2 weeks and still i dont have any answer, could you please provide a solution ? Thank you very mucha. Here my ticket number#108119

Hey, why do I encounter a saving error every time I make updates in the theme option

hey is the theme is still supported and does it work with elemtor ?

Pre sales Question

Does the theme offer password protected portfolios for multiple clients where I can create a unique password for each client. Does this require a new page each time I do this etc? Secondly. When I use your demo for the password protected page Sucuri blocks me and I cant go back. Not as easy as 1234 lol I await your reply

Hi, Recently i updated the theme and plugins succesfuly. Later then i checked from frontend and see some content on the pages is not visible. I’m checking from wp-admin content that appears in the editor is not on the front. What should i do?