50 comments found.
.
1. When I am trying to add blocks on the elementor edit page, it is giving me the below error: “There is an issue communicating with our API server. To continue using UiCore Library, please enable API connection Proxy, then try again.”
I then went to the Convertio Dashboard on the wordpress Dashboard and activated this setting in Misc/System settings and it is still not working.
2. With all the other items, when I am trying to import a block and if the above error does not come then in that case the block/section gets installed, but none of the images get installed, and it comes as black images in the media section.
How do we fix this? This is the same issue I am facing with a new theme that I have purchased today – Piku – Startup & SaaS WordPress Theme. I don’t know if this is with the entire Eco-System of UI Core as it pulls the same sections/blocks into all it’s themes.
Can you let me know how I get your theme fixed?
Hello, please try the following:
1. Go to Theme Options – System and disable the API proxy.
2. Go to Theme Options – Plugins and make sure Element Pack Pro is installed.
3. Go to Elementor – Tools – Features, and make sure “Container” is active.
I’ve been using the Convertio theme for a while, and while it’s a good theme, updating it is always a nightmare. Every time I try to update, the site goes completely blank.
Six months ago, I faced the same issue when updating, which forced me to pay for support to fix it. Now, in March 2025, I attempted to update to the latest version, and once again, I’m experiencing problems. The theme should be more stable and not break with every update, forcing users to pay for support to fix something that should work seamlessly.
To make things worse, I just paid for support, but I still can’t ask questions in the official support portal (https://help.uicore.co/). This is really frustrating, and I hope the developers improve the update process to prevent these recurring issues.
Hello, please reach out to support@uicore.co, and we’ll assist with the update. For the support system to work, go to your my.uicore.co account and click on Synchronize List. Then, while on the Ask a Question page, click Ctrl+Shift+R to remove the browser cache.
Can you please explain why I can’t edit the Woo commerce checkout page with these theme, no matter what I try? Everything is locked and uneditable on the checkout page, and adding custom code snippets to change fields on this page is simply ignored. Also, the [woocommerce_checkout] doesn’t do anything, when it should. It seems like this theme has done something to prevent any changes to the checkout page. Please advise.
Hello, we recommend updating WooCommerce to the latest version, and recreate the default pages in WooCommerce – Status – Tools – Create default WooCommerce pages. This will give some editing options to the checkout page, but please keep in mind those are locked by WooCommerce, and we didn’t interfere with them in any way, other than styling the elements.
Also, since the most recent updates, custom PHP filters to change checkout fields won’t work anymore.
Thanks for clarifying. I’m on the latest version, which explains why the PHP filters werent working. I will see what recreating the default pages offer. Thanks for the prompt reply.
Hi,
I have a recent problem with the website, which didn’t happen to me before. I have the main menu pointing to an internal link on the home page itself, with a CSS ID name. The problem is only on mobile. When I click on a menu link from mobile, the website doesn’t scroll to the CSS ID section, but from the computer it does. On mobile, it doesn’t scroll at all.
Regards.
Hello, Please open a ticket on https://help.uicore.co/ an we will check.
Hi, I have a problem with the UI Form in Elementor. It does not send an e-Mail to the adress in settings but strangely it sends bcc emails just fine. Is this a bug?
Hello, please share admin access at https://help.uicore.co/ and our team will debug it. Thank you.
What is the difference between this and your PageBolt Theme?
Hello, all our themes have the same features, and the difference is in the demo templates.
Presales question.
Do we have to purchase any other plugins inorder to have the exact version of demo site?
Also, in your demo site, mobile view of single post seems to be problematic with the title. Please check, this is happening in your sandbox too.
https://prnt.sc/EAKWjCaEe4NRHello, you don’t need to purchase any other plugin or subscription for this theme.
About the post issue, thanks for noticing. It was set badly in Theme Options – Page Title, but it’s fixed now.
Thank you for letting know, and for fixing it.
Okay, how about the Tutor LMS plugin ?
In the sandbox, I have activated it, however it doesn’t let me use as it’s asking to upgrade to PRO.
Tutor LMS is a 3rd party plugin, which has some free features. Of course, as Elementor PRO, it has some premium features, but our theme used the free version. Can you please send a screenshot of it asking to buy PRO?
Please refer screenshot below, 1. Up on clicking, what’s new, it does list features and ask to upgrade. https://prnt.sc/ghvwJC-EFSsB 2. And on the courses tab, all I see is the option to create caregories and tabs, not any courses. 3. Wanted to test it, hence created a category and tried to load, ended in this error. Screenshot https://prnt.sc/1PRu2iQLrZQ1
Essentially, never had a chance to test LMS plugin that you offer
4. LCP and FCP are bad for the blog pages. https://pagespeed.web.dev/analysis/https-try-uicore-co-convertio-demo64fdedc06615c-2021-07-20-10-simple-practices-that-will-help-you-get-1-better-every-day/045b3hn18i?form_factor=mobile
Instead of testing features of the theme, I feel like debugging. Not a complaint, just a feedback
1, 2. It probably shows up that way on mobile. Keep in mind that even though it’s somewhat responsive, WordPress admin was not designed to be operated on mobile devices. On our end, it all loads fine: https://uicore.d.pr/i/aywttI
3. That was a notice, but it’s fixed now.
4. That depends more on the server than the theme. For the sandbox, we used a separate server, with lower performance than our main server. As you can see, the same page has a totally different score on our primary server: https://pagespeed.web.dev/analysis/https-convertio-uicore-co-layouts-2021-07-20-10-simple-practices-that-will-help-you-get-1-better-every-day/zwj769r4ww?form_factor=desktop
1& 2 – I don’t think so, it is same from the desktop too—https://prnt.sc/acVmbljnK0uW
I think this is more of permission issue, is there any way you can grant admin access to sandbox? Alternatively, please test with an account that of same privilege as you provide for sandbox setup.
3. Thanks for fixing it 4. Thank you, however, the mobile version of your page is still not good for FCP, LCP and blocking time. Please let me know if you recommend any tested plugins for optimization? Wp-rocket or total cache etc?
https://pagespeed.web.dev/analysis/https-convertio-uicore-co-layouts-2021-07-20-10-simple-practices-that-will-help-you-get-1-better-every-day/8gxb60iy0t?form_factor=mobile1,2. It was probably stuck on the “What’s new screen”. Should be working fine now. The sandbox already has admin access, but with some limitations, of course.
4. Mobile test scores are not relevant at all. Here’s a guide explaining why: https://levelup.gitconnected.com/google-pagespeed-insights-is-broken-for-mobile-mode-causes-and-way-forward-a9cb967a735d
hi, how do I remove the message at the bottom that says : This is a staging enviroment
Hello everyone, we are currently experiencing issues with SiteGround so all our websites are down. We are working with them to get it fixed. Thank you for understanding.
The problem has been resolved, and all services are now up and running.
Hey UiCore Team, you had a showcase for your customers using the theme. Do you still have this feature? We are currently using this theme for our own agency page. You can showcase the theme if you want to. best regards
Hello, thanks for the suggestion. We will republish our blog soon, including the showcase category. We’ll make sure to add a feature to suggest your own website.
Thanks for the info
Is it possible to integrate a live chat feature on your landing page? I also wanted to add a Synthesia Ai style avatar to the landing page…is that possible too?
Hello, sure, most live chat services offer a code snipped to integrate to any type of website. As for Synthesia AI, they already have a WordPress integration: https://www.synthesia.io/integration/wordpress
Good day, I hope that all is well. When opting to send the confirmation email to those who complete my form via MetForm (Form Settings > Confirmation) the site throws an error upon submission- “Something went wrong”. Subsequently, the confirmation email goes out but I don’t receive the contents of the form. Can I get some assistance please?
Hi, please check that the form fields have unique ID. If there’s a duplicate ID, it will return that error. If that’s no the case, please set up temporary admin access for our team to check at https://support.uicore.co/
Hi, is there a way to add section or block to the portfolio page?
Hello, you can either use a theme hook to add an Elementor block before content: https://support.uicore.co/help-center/articles/14/13/42/hooks-and-filters or you can use Theme Builder to create a custom portfolio page.
¨Thank you for the worlds best wordpress theme! I have never experienced a better coded theme then this. You guys are amazing!
Hi Chris, thank you for taking the time to share your experience, and please don’t hesitate to reach out if you have any questions or feedback in the future.
Hello. Today I’ve seen few new templates while working with elementor. Seems that this templates from your new theme Lumi. And I already installed few block to my Convertio theme. But now this new blocks not visible while editing the page. Is there any fixes coming up? Thanks
Hi, please update your theme to the latest version, the go to Elementor – Tools – Regenerate CSS. If that doesn’t fix the issue, please set up temporary admin access for us at hello@uicore.co
Hi Guys,
Is your API down or having trouble? I’m having problems importing blocks and sections from within Elementor. I’ve opened a ticket but not had a response yet although its not been long. Sorry just have a deadline for today to get this finished :-/ !
Thanks
Hello, the issue is now fixed. You can follow up on our support system.
Sorry, still having problems. Have replied.
Hi, what happened to the book and form landing demo? I don’t see it in the demo at the moment: https://subeimg.growuz.com/ib/FpmjhuH91N
Hi, try going to Theme Options – System – Refresh UiCore Data, then back again in Demo Import. If that doesn’t work, please send temporary admin access at hello@uicore.co
I will try, thank you
Hi, I really like the drawings like in the sales-letter demo. I would need to change these images, but in this style. Is there any tool to generate such images? How did you create those images? well thank you
Hi, I think we all wish there was a tool to generate these amazing illustrations, but until then, we must rely on talented artists to create them for us.
For this particular demo, we used the Looney pack from Icons8: https://icons8.com/illustrations/style--looney
question, does this theme provide full support and is there a ticketing website to get support or do i have email for support.
Hello, of course, you can always reach us at https://support.uicore.co/
