4618 comments found.
I have had issues with brand slider not loading on chrome browser. I created a support ticket 2 days ago and you haven’t even responded to the ticket. Your support has been very lousy all the time. Ticket Id: 3480054
Dear friend,
Sorry for keeping you late. Sometimes when the number of customer requests is high, the response time will be a little slower. Our team is still checking for your request on ticket 3480054, we will get back to you ASAP.
Thanks a lot.
Thanks for the support. Even though it was a bit late, you helped me fix the issue. Thank you so much.
Thank you so much, we are sorry for a bit late, at some times, we have a large number of tickets at the same time. We will try our best
Hi there can you please share how we can adjust the text font size & color for the “Size Guide” located on Product page? Many Thanks
Dear friend,
We don’t have setting to change this, we can help you change in the code. Please help us to submit ticket https://halosoft.ticksy.com/ and we will help you change. In case your support time ends, you kindly renew support time to get our support. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thanks a lot.
I downloaded the files, but there are no PSD files. Need help.
Hi friend,
Can you kindly tell us what homepage you need to have a PSD file?
Please show us your email, we will contact you about this case. Or you can also contact us via this email: support@halothemes.com
Good morning.
At first I thought the purchase should come with all the PSDs, we are still deciding what the layout will be, but it should be the Electronics one.
As per URL: https://new-ella-demo.myshopify.com/?fts=0
If you could send this and the other PSDs, as we are still deciding.
For contact, you can send it to this email.
Thanks
?
Hi Friend, We are sorry for missing your comment. Could you please send us an email so we can help you with sending the psd of the homepage you want, we cannot provide all but we will provide the homepage you want to use.
Good morning, I have already sent 2 emails requesting the PSD files and so far nothing, I am waiting for these files to start the project. Initially I thought the PSDs were already part of the project, but they weren’t. I requested it here and by email and received no response.
Good morning, I have already sent 2 emails asking for the PSD files and so far nothing, I have not heard back. When I bought the project, I thought the PSDs were included as mentioned, but I didn’t have the files. I need them to start the project layout. I’m waiting.
Email is storeupstuff@gmail.com
Looks good – but I wanted to check why I should choose this over a theme in the Shopify Store itself? I am happy with the feature you have – but wonder if the performance is going to be as good?
Thank you for your interest in our theme and for raising a valid question. The key differentiator between themes on the Envato marketplace and those on the Shopify theme store lies in their construction.
Our theme is designed to offer not only an aesthetically pleasing design but also a wide range of functions and multiple layouts that cater to diverse needs. These functions are meticulously coded to ensure seamless performance.
In comparison, themes in the Shopify theme store may vary in terms of complexity and functionality. Choosing our theme means you’re opting for a robust solution that combines excellent design, extensive features
Thanks for the reply – so is this theme as performant as one I might find on the Shopify Marketplace? And does this theme take advantage of the same technologies? I see there are lots of features, but do these compromise the site – example is there a way to offload any features I do not wish to use?
so is this theme as performant as one I might find on the Shopify Marketplace?
=> No, each theme will have different performance score depending on the theme. You can test our theme on google speed insight but on our demo, it is not using the newest theme source as we have not deployed our newest theme source yet.
And for the features, if you don’t want to use the features, you can disable but you cannot remove it out of the theme source.
Hi there, so is this theme using the latest Shopify code and best practices? My concern is that I am buying this instead of a theme that is on the official Shopify Marketplace – Will Ella keep up with the Shopify changes as they happen?
Dear Team, I have seen below from change log…Ella version 6.5.2 (24/08/2023) “Sticky Add To Cart doesn’t update the correct price.”
But this is not fixed. It can not take more than 5min for testing…Crazy!!!
Please allow our team for a test. Can you still see this issue on your website with the newest version? can we have your store url to check on your store url?
Dear Team, I did not publish the theme yet. You can verify theme which is available on themeforest. I hope that the latest chages are not available in download.
Hi Friend, our team has checked and we will release the fixing in the new version along with our other updates too in the near future. Thank you so much
Can you please reply to PRIVATE TICKET #3463413
Dear friend,
We just replied to you via your ticket, please check it.
Thanks a lot.
I have responded for the ticket two days back and I have not got any response yet. I have clearly explained the issue with the theme by sending a video. But seems they have not seen my video properly and responded with no issue. I responded again with the issue and I got a reply they see the issue and till now I have not got any response or solution yet. Ticket ID : 3444171
Dear friend,
In your case, our team check it deeply and send you instructions to handle it. Our Dev has helped you change it. We will keep you updated with other requests via your ticket.
Thanks a lot.
Hi,
By default “Product Grid View” doesn’t work on clean fresh installation, what to do to make it work? I need this gallery layout – https://new-ella-demo.myshopify.com/products/nulla-dinterdum-miverra-des-lacos-1?fts=0
Dear friend,
Grid view layout and Gallery layout are 2 different layouts.
To have Grid view layout, please help us to follow this instruction: https://halosoft.gitbook.io/ella-documentation/product-page/demo-and-settings-data
https://prnt.sc/6nJMmiPXvoCyIf you have any difficulties, we will help you check it. Please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon
Thank you I was able to resolve the issue by copying everything from json file.
One more thing here is, by default we have option to keep CUSTOM TAB open on mobile only in product page. What if we wanted the same for desktop? How can I achieve this? Screenshot for how it is looking right now – https://i.imgur.com/cLYJM55.png. And how I wanted the tab to be by default (just the first tab to be opened by default) like this – https://i.imgur.com/Khv8mtb.png
Do let me know how can I achieve this, thaank you. 
We cannot access to your images, but to make the changes for desktop, it is not available in our theme, you can extend your support time and contact our support team to have them adjust for you
What I mean is by default it shows like this (collapsed) – https://i.imgur.com/T4gpzBL.jpg But I wanted to show it by default like this (for mobile this is possible because we have option to enable it, but I want to apply the same for desktop) – https://i.imgur.com/fzOAe3y.jpg
Hi, Waiting for your response. Thank you.
I’m really not happy with the level of support for this theme. Takes more than 48hours to answer a simple development question.
Dear friend,
We just checked your ticket and saw that the most recent reply was 1 day ago. Your request is that you want a layout like a sample site, so we need time to check and come up with a reasonable solution best for you, hope you can understand and wait for us. We will check and respond to you in the next few hours.
it took 48hrs to respond to the first post, you’r only responding now because I posted a msg here
Dear friend,
Sometimes when the number of customer requests is high, the response time will be a little slower, especially on Monday when we just returned to work at the office. Sorry to keep you waiting, we will keep in touch with you via ticket.
Okay, can you respond to my ticket now
Yes. We will check and respond to your ticket soon. Please wait for our response.
thank you
still waiting on a reply
We replied to you via ticket, please check.
It is such a shame, I can’t create a ticket for the problem on theme because support is expired. If you change the language of the theme, your tabs are not working anymore. Should I solve it on my own?
Dear friend,
When your support time ends, you need to renew the support time to open a ticket.
In this case, please help us to submit a new ticket and choose category Report bug, we will help you check it. If it is our theme bug, we will fix it for you. But if it is not theme bug, you need to renew the support time to get our support.
Thank you so much.
Does this theme have a “disable right-click” option?
Dear friend,
Thank you so much for your request. This is not available on our theme. If you want to have this, we will estimate for custom work.
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/? We will check and get back to you soon.
Two questions:
Is it possible to show the review stars of the product on the product lists (for e.g. on the homepage)? Can’t find the option. We use the standard shopify review module.
When using advanced swatches, this only works when using english names for the colors. Where in the theme code can we adjust this?
Thank you
Dear Friend,
Answering for your questions:
1/ Is it possible to show the review stars of the product on the product lists (for e.g. on the homepage)? Can’t find the option. We use the standard shopify review module.
=> Regarding review stars that show on the products page. It works based on a third party App. Could you please help us to contact the App provider to ask if they can check for you?
2/ When using advanced swatches, this only works when using english names for the colors. Where in the theme code can we adjust this?
=> Yes. This is possible. To support you, could you please help us to submit a ticket via our support portal here: https://halosoft.ticksy.com/ to get our assistance.
Hi there Ella team. I submitted a private ticket yesterday regarding main cart not being responsive on mobile. My ticket no is #3456819 and it’s been more than 18 hours since I have submitted the ticket and yet there is no update on what is being done about it. Kindly look into this issue as we are unable to run any campaigns.
Dear Friend,
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.
Our team will check and will get back to you today. Please wait for our response.
Thank you so much
Hi, there Halo team, my issue is still unresolved. One of your team members David asked me for product permissions to solve the issue of quantity buttons not working. It’s been three days since I have provided all the required permissions and asked for a reply yesterday, but there is no response of any kind from the support team. Please look into this issue asap as we are loosing our valuable time. Thank You.
Hello, im looking to purchase your theme, but I have some question before. My website needs to be in french and english. With your theme, will I have an option the create 2 pages (one in french and one in english) and be able to edit the search engine listing preview of each one? like this picture : https://prnt.sc/a5I8szqTEctY
Because the current theme I have only allow me to edit the search engine listing preview of the primary language. Im transferring from woocommerce, so I will need to make sure I can edit the link/url in english and french like they are currently set up in my woocommerce website.
Dear friend,
We regret that it is the default of Shopify we can not help you in this case.
Please feel free to contact us anytime.
Hi, Please provide some update on our ticket #3449960.
Dear friend,
We will check and get back to you today, hope you can wait us.
Why nobody reply my ticket!!!! TICKET #3450753
Dear friend,
We replied to you 3 hours ago, please check your ticket.
Thanks a lot.
This theme does not allow customization of product information with third-party app widgets. If you’d like to add a subscription option for example, or any third-party application widget on your product information page, this theme does not support it.
I’ve had this theme for two years, so I’m just letting the developers know since I’d need to submit a ticket to post something like this. Hope this helps!
Dear Friend,
Regarding your question:
The newest theme source has supported this function. We checked on your current site and saw you are using Ella version 6.3.0.
Could you please help us to update your current version to the newest version (Ella ver 6.5.2) to get this function into your Ella theme.
In case, if you want to get our assistance in updating this to your theme, please help us to open a ticket via our support portal here: https://halosoft.ticksy.com/ then our customer support team will review it and respond to you.
I’ve downloaded version 6.5.2 in my theme library and tested this again, and it’s still not working. I would not like to pay for support to get this resolved as this is something your theme should naturally provide. I shouldn’t have to pay to get a working copy of your theme.
Are these changes possible for the category page filter?
1) The sorting options on the category page need to include ‘Relevance,’ ‘Price low to high,’ ‘Price high to low,’ and ‘Discount.’
2) Discount percentages should be displayed for products that are on sale, e.g., ‘20% off’ rather than the amount saved in rupees.
3) Size variants should no longer be auto-selected on the product page. Instead, a message such as ‘Please select a size’ should be displayed.
4) Ensure that the product images change correctly based on the color selection. Other variant images should not appear in the product gallery.
Dear friend,
We received this request and replied to you via email, please check your email.
Thank you so much.
Hi! How do you change the color of the favorite item (the heart) next to the “add to cart” button? I looked back and forth in the theme setting, checked the documentation theme and there’s nothing there. thanks!
Dear Friend,
Apologize for the delay in our response during the Independence Days.
Regarding your request: we don’t have settings available in theme settings so you can change it. If you want to change color of the favorite item, we need to modify it in code.
To support you, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our assistance.
Before going to vacation please reply to my ticket already I’m waiting for 2 days and I have active ads on my store so I don’t have much time to wait.
Dear friend,
Our team will check your request and get back to you ASAP.
Thanks a lot.
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