373 comments found.
Hi there, I hope you guys had a happy holidays. Could you please tell if you plan to have this design in a HTML version? Thank you, cheers!
Hi there, I would greatly appreciate if you could let me know if this is a possibility to have this theme available as a HTML version, otherwise, I’ll have to find something else. Thank you. Cheers!
Feel free to check Hub HTML 
I already have a license for the Hub. I would like to purchase another one, but still waiting on the update. Any ETA?
Hey, please check the ticket #2696.
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Sorry, wrong number. #26961 https://liquidthemes.freshdesk.com/support/tickets/26961
hello please check ticket 26982 I need to diactivate my licences but its not working!!!
Hi guys I almost bought this template but on some popular sizes there is a flaw on the template which I like If you can help me, I would love to buy this template.
https://residencearc.liquid-themes.com/ Go with a macbook 13 size or such-and-such scale, the form field will be half closed and this bug needs to be fixed Thanks Guys!I see that adaptive colour changing on scroll is not working on mobile
It’s deactivated for the mobile performance.
Please could you Activate for me.most phones my users are very powerful please help it’s much nicer effect
I would like to deactivate the license that is now on the site: avantgarde-tiling.co.uk/new and activate it only on the new main domain: avantgarde-tiling.co.uk. I tried it myself but I can’t do it and it won’t deactivate. I ask for help and it is very urgent.
Could you please submit a ticket, my colleagues will be happy to assist.
I have already created a ticket as soon as possible. Please help me and reply to the ticket I opened earlier.
Hi, we loaded the interior design 2 demo on our site but the menu isn’t consistent with what is on the demo. How can we achieve the exact styling on the demo?
Light menu color on the homepage with background image Dark menu color on subpages with white background
Please advice.
Initial impression of the theme, modern design but too much configuration option that it’s very confusing.
Hope to hear from you and get support ASAP.
Thanks
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
Do u have the feature to let the customer to change his design. ex: I want the customer to change the wall design.
Hi Ahmed, could you please send an email to use with an example.
Hello Can you let me know how to remove the drag cursor from the theme or disable it? I can’t find it in the theme setting.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team ArcHub
Hello, I need this HTML Layout of this theme: ArcHub – Architecture and Interior Design WordPress Theme
Any update on this
Thanks for your interest. We don’t have HTML plans yet
hi, for the product/apartment sheet, can I structure the page via wp-bakery, or do I necessarily have to manage the contents via your template? I would also like to know if you have a plugin compatible with your theme that supports the megamenu. Thanks, Danilo example: https://interiorarc.liquid-themes.com/portfolio/data-analysis/
Hi, I purchased your theme and I like the structure, the only flaw I found is the management of your internal plugin that manages the cache. If I don’t remember to clear the cache from your plugin, old sections of the site appear that I had deactivated for weeks. Is it possible to deactivate your plugin and insert an external plugin like WP Fastest Cache? Because it’s difficult to work this way
Hi, can you give me an answer that your theme is creating a problem for me and because of the cache the changes are disappearing and to show any changes I have to intervene on the cache purge. Then if I reopen with another browser I see the missing blocks again, you must let me know how to solve it because it is causing me problems with my client
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Hello! how are you. I realise that back to top icon is not working in news page. I hope you can help me guys. Regards!
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
Hello guys! When bookinghub in ArcHub?
We’re planning very soon
[2nd time] Hi there. I need your help. I’m getting a duplicate code error. Yes, but I registered that to a localserver (wampserver) and I deleted that file. Sorry, I forget to deregister in previous local server. Can you please deregister from that localserver domain? I need to reactivate to a new one. Please. Thanks.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
I’ve imported the Construction demo, but header is far away similar (even search style) to the online demo: https://constructiontwo.liquid-themes.com/
Also, sticky menu not working, at least in construction demo I’ve already installed following the instructions. All seems to be fine except menu. That is why I’ve bought this templeate, I really like it, but I can’t find how to setting up to have the same you offer in demo version.
Hi there. I need your help. I’m getting a duplicate code error. Yes, but I registered that to a localserver (wampserver) and I deleted that file. Sorry, I forget to deregister in previous local server. Can you please deregister from that localserver domain? I need to reactivate to a new one. Please. Thanks.
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Hi,
I’m unable to activate the theme on “portal.liquid-themes.com”.
I get the following prompt:
Unable to locate a valid license in your account. Please ensure you are logged into your Envato account on this browser and verify once more.
Could you please submit a ticket, we’d love to assist you.
I’ve just submitted the ticket for activation. Please could you expedite this as we’re unable to work on the theme.
I’ve raised a ticket but when I try and login to your help-desk portal, it doesn’t accept my credentials. I’ve tried resetting the password but it still doesn’t work. The entire activation and ticket submission process is a nightmare. We don’t usually leave a negative feedback, but it’s impacting our work.
Our entire project is on hold, please could you get this sorted.
I noticed that our team is still waiting to hear from you.
Hi,
I submitted a ticket and did not get a reply from you guys. I am using Archub theme and after the latest Wordpress update, a few days ago, Archub Core and Elementor Add-on plugins stopped working. Elementor checked the issue and said the problem comes from your plugins. Could you please check and fix these issues, as I cannot edit any pages or posts. My ticket was confirmed at the following link: https://liquidthemes.freshdesk.com/helpdesk/tickets/23275Thank you for your support!
Hi there,
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Warm regards, Team Liquid
Hi,
I submitted the ticket through Freshdesk system, and yes, I got an answer two days later that someone will look into it. But here we are today, four days later, and the problem is still not fixed. Let’s be clear, for a shop built with your theme, this is not good enough.
ArcHub is a beautiful theme and has very advanced functionality, basically everything that’s needed to build an amazing shop. But your customer service and the speed of resolving technical issues and updating the theme and plugins once the other major players make updates (Wordpress, WooCommerce and Elementor) are very slow.
Customer experience is as important as design and functionality. Elementor were able to go in and pinpoint the problem within three hours of contacting them (Pro user). I am communicating this in a constructive manner, I love ArcHub theme and I would be very sad to have to part with it because of technical glitches taking too long to resolve.
No theme is perfect and there will always be little things that will cause issues, but I hope you guys will find solutions to fix them faster, especially when these happen close to or during weekends.
Thank you!
Ok, so the problem was fixed and was caused by the Premium Addons plugin, in case someone else has the same issue. The was a bit of a conflict with other plugins. Thank you very much!
You’re always welcome, glad it’s fine now
Hello,
I hope this message finds you well. I am currently considering the purchase of the WordPress template you offer, and I have a question I’d like to clarify before proceeding with the purchase. I’m curious to know if your template includes the functionality to import the demo website. This feature would greatly facilitate the process of substituting the content in the future, as it provides a clear path to follow.
I’m particularly interested in the demo labeled as “MINIMALIST” I’ve noticed some comments in the reviews that suggest there might be limitations regarding the ability to import the demo. Could you kindly confirm whether this is true or not?
I’m eagerly anticipating your response and appreciate your assistance in addressing my query.
Best regards,
Hi there,
Thank you for expressing interest in ArcHub.
I’m pleased to confirm that ArcHub does indeed include the functionality to import the demo website. This is designed specifically to assist users like yourself in setting up your website with ease, giving you a straightforward path for content customization in the future.
Regarding the demo labeled as “MINIMALIST,” I can assure you that there are absolutely no limitations when it comes to importing this demo. Our goal is to provide a template that offers the highest level of customizability, allowing you to create a website that truly reflects your vision.
If you have any more questions or need further clarifications, please don’t hesitate to reach out. We’re always here to help.
Warmest Regards, Team Liquid
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