380 comments found.
Hello guys! When bookinghub in ArcHub?
We’re planning very soon 
[2nd time] Hi there. I need your help. I’m getting a duplicate code error. Yes, but I registered that to a localserver (wampserver) and I deleted that file. Sorry, I forget to deregister in previous local server. Can you please deregister from that localserver domain? I need to reactivate to a new one. Please. Thanks.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
I’ve imported the Construction demo, but header is far away similar (even search style) to the online demo: https://constructiontwo.liquid-themes.com/
Also, sticky menu not working, at least in construction demo I’ve already installed following the instructions. All seems to be fine except menu. That is why I’ve bought this templeate, I really like it, but I can’t find how to setting up to have the same you offer in demo version.
Hi there. I need your help. I’m getting a duplicate code error. Yes, but I registered that to a localserver (wampserver) and I deleted that file. Sorry, I forget to deregister in previous local server. Can you please deregister from that localserver domain? I need to reactivate to a new one. Please. Thanks.
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Hi,
I’m unable to activate the theme on “portal.liquid-themes.com”.
I get the following prompt:
Unable to locate a valid license in your account. Please ensure you are logged into your Envato account on this browser and verify once more.
Could you please submit a ticket, we’d love to assist you.
I’ve just submitted the ticket for activation. Please could you expedite this as we’re unable to work on the theme.
I’ve raised a ticket but when I try and login to your help-desk portal, it doesn’t accept my credentials. I’ve tried resetting the password but it still doesn’t work. The entire activation and ticket submission process is a nightmare. We don’t usually leave a negative feedback, but it’s impacting our work.
Our entire project is on hold, please could you get this sorted.
I noticed that our team is still waiting to hear from you.
Hi,
I submitted a ticket and did not get a reply from you guys. I am using Archub theme and after the latest Wordpress update, a few days ago, Archub Core and Elementor Add-on plugins stopped working. Elementor checked the issue and said the problem comes from your plugins. Could you please check and fix these issues, as I cannot edit any pages or posts. My ticket was confirmed at the following link: https://liquidthemes.freshdesk.com/helpdesk/tickets/23275Thank you for your support!
Hi there,
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Warm regards, Team Liquid
Hi,
I submitted the ticket through Freshdesk system, and yes, I got an answer two days later that someone will look into it. But here we are today, four days later, and the problem is still not fixed. Let’s be clear, for a shop built with your theme, this is not good enough.
ArcHub is a beautiful theme and has very advanced functionality, basically everything that’s needed to build an amazing shop. But your customer service and the speed of resolving technical issues and updating the theme and plugins once the other major players make updates (Wordpress, WooCommerce and Elementor) are very slow.
Customer experience is as important as design and functionality. Elementor were able to go in and pinpoint the problem within three hours of contacting them (Pro user). I am communicating this in a constructive manner, I love ArcHub theme and I would be very sad to have to part with it because of technical glitches taking too long to resolve.
No theme is perfect and there will always be little things that will cause issues, but I hope you guys will find solutions to fix them faster, especially when these happen close to or during weekends.
Thank you!
Ok, so the problem was fixed and was caused by the Premium Addons plugin, in case someone else has the same issue. The was a bit of a conflict with other plugins. Thank you very much!
You’re always welcome, glad it’s fine now
Hello,
I hope this message finds you well. I am currently considering the purchase of the WordPress template you offer, and I have a question I’d like to clarify before proceeding with the purchase. I’m curious to know if your template includes the functionality to import the demo website. This feature would greatly facilitate the process of substituting the content in the future, as it provides a clear path to follow.
I’m particularly interested in the demo labeled as “MINIMALIST” I’ve noticed some comments in the reviews that suggest there might be limitations regarding the ability to import the demo. Could you kindly confirm whether this is true or not?
I’m eagerly anticipating your response and appreciate your assistance in addressing my query.
Best regards,
Hi there,
Thank you for expressing interest in ArcHub.
I’m pleased to confirm that ArcHub does indeed include the functionality to import the demo website. This is designed specifically to assist users like yourself in setting up your website with ease, giving you a straightforward path for content customization in the future.
Regarding the demo labeled as “MINIMALIST,” I can assure you that there are absolutely no limitations when it comes to importing this demo. Our goal is to provide a template that offers the highest level of customizability, allowing you to create a website that truly reflects your vision.
If you have any more questions or need further clarifications, please don’t hesitate to reach out. We’re always here to help.
Warmest Regards, Team Liquid
Hey Team, since update 1.2 my website crashed completely: https://xn--wohnparkteupitzerhhe-lbc.de/
please mail me maxcam.contact@gmail.com
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team Liquid
Hello, this is the first time I’m going to make a purchase of a theme. The theme only works for one domain? I mean if I for example want to use it on another site, would I have to make another purchase?
Hello there,
A single license is for a single website, according to Envato policy
Warmest Regards, Team Liquid
Hello, Whats is the curent supported version for Elementor on the new updated version (archub 1.2.3). Thank you for your time.
Hello Maxim,
We always make sure that ArcHub supports the latest version of Elementor
Feel free to submit a ticket if you need any help, we’d love to assist you.
Cheers, Team Liquid
Hello, Thank you for the update. That is all the info I need. All the best.
Have just submited a ticket
Hi there, I noticed that it’s already been responded. Feel free to reply the ticket if you need further help.
Can you check pls? Thanks!
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Hello
I want to change the mobile logo, but I can’t find it anywhere in the setting. Can you let me know where to find it. I have tired header section – Headers > Edit Your Header and find the “Mobile Header Options” tab: but no option to update the website mobile logo
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team ArcHub
Hello liquid team.. can you make a nice solar energy page? cheers
Thanks for your suggestion, already added to our list
Hello there, I’ve got a question about the usability of the theme on a subdomain. Am I allowed to use the same license on the subdomain of the domain in which I use the main theme license?
Hi there,
If they are the same website, for instance one is for staging other one is production then it’s fine. Otherwise you need two licenses for separate websites.
Kind Regards, Team Liquid
Hi, site is all out of alignment when updating to latest Elementor, can you please update your theme.
HELLO???
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you and ensuring a smooth experience for you.
Best regards, Team MagicAI
before i make the purchase, i’m curious if it’s possible to use videos for the product images in the shop. If not, do you have any recommendations for a plugin that would enable this feature? thanks!
Hi there, please send an email via profile page. So that we can assist you
Hello,
Have you checked the theme for the latest wordpress 6.2.2 for any issues I see your demos are running on WordPress 6.0.3.
Also i’m running on Archub 1.1 Running into some bootstrap/Jquery issues (i.e bootstrap loads before jquery in the head – leading to some dropdown select menu on a form to load to the bottom of the page)
Did you fix this in 1.2 ? looking at the source it looks different the way it was structured.
Extended my support too.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team MagicAI
Hello, can I know how the menu management works? I wanted to understand how to apply a different menu to a post/page, but I didn’t find the right place in Elementor settings to do this. In the theme documentation I’ve didn’t find any reference to this. (PS. I’m totally new in Elementor). Thank you in advance, best regards.
Hello,
To better assist you, could we kindly request you to submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Best Regards, Team Liquid
Hi,
I am writing to you as a satisfied user of the Hub theme. My experience with your theme has been incredibly positive, and it has greatly facilitated my web development process. However, I find myself in need of additional customization options.
I am interested in incorporating blocks from other demos into my current project. Previously, I have been able to achieve this by importing the project onto my local machine and manually copying the desired blocks. Unfortunately, I have encountered a roadblock. Due to the constraints of my current license, I am unable to reinstall the theme in my development environment. This is because the license is currently in use and I have not found a way to alter the domain or reuse it.
In light of this situation, I would like to propose a solution. It would be immensely helpful if your team could provide the capability to manage licenses directly through your dashboard. Alternatively, a license management system akin to the one used by the Hub theme would be an acceptable solution.
Best regards.
Hi Khalid,
Hope you’re doing well & thanks for your kind words.
You can already assign development/production websites to your license, and unlimited times you can activate.
Please let me know if there is anything else I can do for you.
Cheers, Team Liquid
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