195 comments found.
Hi, after updating theme, I have problem with mobile menu. Button go back don’t work. my domain is: alselam.org.
Hi,
Please send an email to: support.loc@goodlayers.com and we will take a look at it together.
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It is a question before buying it, can I change the names of the main bar? I mean, that instead of: HOME, PAGES, ABOUT, DONATE, ETC put for example: HOME, WHAT WE DO, WHO WE ARE, ETC…. Customize the tabs.
Hi,
First of all, thank you for your interest 
Yes. you can change it to the text you want.
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I am trying to activate the plugin, but it says that my purchase code is not found, please help me with this situation. It also won’t let me open a ticket on your official support page (https://goodlayers.ticksy.com/) I need to resolve this issue.
Hi,
Please send an email to: support.loc@goodlayers.com and we will check it together.
Sorry for the inconvenience.
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Does this allow for others to create their own fundraiser? We create our own causes/fundraisers but we want to allow others to use our network to create their own fundraiser much like GoFundMe.
Also we use https://www.wpcharitable.com/ for our campaigns. Can this be integrated into your theme?
Hi,
Sorry we don’t have that feature in this theme.
Thanks for your interest by the way
Can WP Charitable be used in your theme? And remove your donation system?
Hi,
You can install the third-party system, but the design/colors/layout will not be the same.
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Hi. We’ve developed wordpress sites for a while and have never heard of the GoodLayers page builder. The only videos we saw on Youtube are 7 years old and your website doesn’t really give us much to go on. Where can we find info on your current in-production pagebuilder. Will this theme work with WPBakery instead? Thanks.
Hi,
First of all, Thanks for your interest
The core feature (like how it works and core items) are still the same but we’ve made some improvement on the design and also has more items in newer version.
You may use a third party page builder plugin but note that most elements in the demo site will not show as it must be called by our page builder.. For example, blog layout, portfolio layout, column service, stunning text.. (ie. when you import the demo content, it won’t use that third party builder.)
When you use a page builder plugin, it will call its own element, layout.
1. Does your framework tend to be mostly compatible with most Wordpress plugins. 2. Is the process of duplicating pages fairly painless? 3. Can Sections in one part of the theme be saved, copied and recalled for use on new or other pages?
Hi,
1. Yes, our theme working fine with most WordPress plugins.
2. Yes, you can duplicate a page without problem.
3. Yes, you can save one part of page A and recall it to use it in page B.
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A few years ago we bought this site. Yesterday it has stopped working my for reasons we don’t understand – it’s saying that the problem is with Slider Revolution. I completely deleted the whole site and all plugins, downloaded the site again through envato and uploaded it to GoDaddy. But when I try to enter the license key for Slider Revolution (I am entering my item purchase code) it says it is invalid. Can you please help me understand what I am doing wrong?
Hi,
Please our explanation here: https://docs.goodlayers.com/revolution-slider/ .
For your problem:
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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hello, this is a pre purchase question, can we add custom profile tab? then add a custom fields with ACF? like we want to create 3 different dashboard, so each dashboard will have different tab with different custom fields.
We don’t have option to create custom fields. In this case, you might need to hire a coder to implement it directly.
Thanks for your interest by the way
Hi, how can I include custom code in a page created with your pagebuilder?
Hi,
Please use the text element or text script element and check it again.
If you have further questions, please submit ticket in our support website: https://goodlayers.ticksy.com/ .
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Hi, I have a couple questions before purchasing: 1. Will Weglot Translate plugin be supported? 2. Is there a member hierarchy to use for showing/hidding different pages? If not, is there a supported plugin to do so? Thanks
Hi,
First of all, thanks for your interest
1. We’re supporting the Polylang and WPML on our theme.
2. We don’t have the hierarchy on our theme, you may need to check those membership plugins to achieve it.
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Hi GoodLyers i try to translate plugin fundraise master in your theme to french but i dont get any changes in website is it a workaround or process to make it i used loco translator thank you in advance
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Pls let me know if something like this is possible:
1. I create new customer in admin section 2. I add $ amount to the new customer that I just created. 3. Customer logs in to his account with his username to view balance 4. Customer can pay full or partial amount. 5. Customer is able to view payment history
These are crucial questions that i need answers before I purchase.
Hi,
Unfortunately, we don’t have an option to deposit into the account so it’s not possible to do.
Thank you for your interest by the way
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Incompatible archive when uploading to Slider Revolution on wordpress. Help!
We can help checking into it but before moving forward, can you make sure that..
1. You update the slider to the latest version? https://goodlayers.ticksy.com/article/2125/
2. Please make sure you follow this system requirement : https://www.sliderrevolution.com/documentation/system-requirements/
Let me know if this still doesn’t help.
I have purchased the Chariti – Charity & Donation WordPress theme but i have installed the theme and all plugins.
but in Demo import page doesn’t display correctly and Start Demo Import Button not working. I have changed all these (
PHP max_execution_time at least 300 secs and memory_limit at least 512MB is recommended. If you’re importing main demo (Full Version), PHP max_input_vars is recommended to be at least 4000.
)but still not working
Hi,
Please check your ticket, thank you.
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Pre-sales questions for you: 1.Does it support razorpay payment gateway ? 2.Does it support INR (Rs) ? 3.Is it possible to send donation receipts manually to client via email ?
Hi,
1. We don’t support for the razorpay payment, sorry.
2. Yes, you can use INR.
3. We don’t support to send the donation receipts manually, sorry.
Thank you for your interest by the way
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Is British Pound £ supported for donations through Stripe?
Hi,
First of all, Thanks for your interest
Yes, you can use Pound for the currency.
Hi,
First of all, this looks like a very nice theme, but I have a pre-sale question: does the theme support multi-currency payment?
Thank you!
Hi,
Unfortunately, we don’t support for multi-currency payment. Thank you for your interest by the way.
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Hi I am looking to purchase the theme however I have few pre sales questions:
We have a religious organization and would like users to donate either one time or recurring donations. Also we would add amount owed to each customer thru admin and users will be able to see how much they need to pay. I am not looking to run any campaigns just a page where user can donate and track history. Is something like this possible with ur theme?
Hi,
First of all, thank you for your interest
You can create a page to receive the donate as you wish. For the track history, the donators must create an account to able track their donate or you will need create a page and fill the donate amount manually everytime.
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thank you for super quick response. Is there a way to show a page with just donation and recurring donation as demo? Also can you show how user history/balance looks like?
Hi,
We don’t have a page with just donation and recurring donation, sorry.
I’m sure you will get more details when checking those videos here: https://demo.goodlayers.com/chariti/landing/ > Membership System & Donation Process.
As per my previous reply: you will need to create a page and fill in the amount/donator name manually if you want to create a page and display it on the front end.
I hope it’s clear for you now.
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Hi is there a way to add a transaction fee let’s say of 3% to the donation amount?
Hi,
Pre-sale question: Can we add more subpages to account pages with interactive content?
For example, when a person log in to their account, on the left they can access to another page that includes some membership special page that includes a post or video etc? (it seems there is only subpages for donation specific purposes on the template)
Also, is it WPRocket supported theme?
Thanks!
Hi,
First of all, thank you for your interest in our theme.
1. To add subpages to account pages, you need to customize them (the fundraise master plugin).
2. You can use WP Rocket plugin but it’s a paid plugin so you need to purchase it yourself.
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you guys have to focus in some more payment options. i have bought this theme but is not worth for me, just because of payment option.
Hi,
Thank you for your suggestion. Have a nice day!
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Hey!
In Your default page builder… The Delete icon to remove a section has Vanished… Can’t find an option to remove the sections…
Can you please check and let me know?
Thanks
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
Best Regard!
Keep Update With Us On
FaceBook –
Twitter – Get Support
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