3807 comments found.
Hey guys! I have a quick question… how do i change the “Send Us An Enquiry” block title in the tour page? I’m using this as a newsletter description, and therefore i need to change the call to action. Thank you for supporting!
Hi,
You can try to use the loco plugin to change it, please check our doc: https://docs.goodlayers.com/loco-translate-the-default-language/ .
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Hi team, I bought your theme a few years ago but I’m studying it only now. One question, perhaps useful to those who need to purchase the theme… is it possible to add a calendar in home page with scheduled tours/ events? Something like this: https://www.edelweisscai.it/
Thank you very much! 
Hi,
We don’t have something like this, sorry. May you can try to create it with this plugin: https://vi.wordpress.org/plugins/mp-timetable/ .
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Thank you for your kindly feedback!
I am simply lost with WP. it is so complicated. Where and how can I change the address on the footer and the telephone number and other infomation. Your instructions are totally incomplete for beginners in WP. I have always used static HTML and it it so much simpler.
Hi,
I’m sorry for the inconvenience, could you provide the ticket ID so I can check it?
The footer have 2 sections:
+ The sidebar will be change in: Appearance > Widgets > Select a footer sidebar and adjust it.
+ The copy right will be change in: GoodLayers > General > Footer/Copyright.
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I find that the text size is on the small side. Where can it be adjusted in css. Thanks
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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hello sir please check screenshot i try to update the Goodlayers Core but failed https://i.imgur.com/UkVZJW8.jpg
Hi,
Could you try to go to: GoodLayers > Getting Start / Import > Registration > Refresh the license and try to install the goodlayers core plugin again?
Sorry for the inconvenience.
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hello already did but same error
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Can we use this theme in sub domains , as theme is use multi websites
Hi,
First of all, thank you for interest .
Yes, you can use it in a sub domains.
More details: https://themeforest.net/licenses/standard .
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it support multi currency as base currency
Hi,
The sub domain may cause the problem with license activation because the license is only allowed per one website..
Yes, the theme supports multi currency.
For Multi Currency, I have to insert many currency in product price. For example, FOR UAE COUNTRY PRODUCTS- I HAVE TO ADD IN THIS IN DHR, BUT TO TAKE MONEY IN INR FOR USA COUNTRY PRODUCTS- I HAVE TO ADD IN THIS IN USD, BUT TO TAKE MONEY IN INR FOR INDIA COUNTRY PRODUCTS- I HAVE TO ADD IN THIS IN INR,BUT TO TAKE MONEY IN INR.
From the Above example, I have Different Base Currency, But to sell in INR
Hi,
I’m sorry but it’s beyond the theme features.
The multi currency in the tour master system only allow to receive the money to be the same with the currency when you book a tour.
Eg: you book a tour with USD > receive USD.
You book a tour with INR > receive INR.
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Can we insert multi currency in one tour
Hi,
Yes, actually the currency switcher will apply throughout the site, not only some tours. You can test it on the top right of the demo : https://demo.goodlayers.com/traveltour/homepages/main5/
This is front end, i am saying while creating tour can we insert in INR OR USD AS PER OUR CHOICE. currency switcher is for Customer end.
Hi,
I’m sorry but it’s not possible.
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For that we need Extended license could you provide ai some special price for the same
We don’t have the extended license option but please send me the details via the form in our profile page so we can discuss more about this : https://themeforest.net/user/goodlayers
hi, may i know, its possible, i can setup ” shop ” page for selling normal products and ” tour ” page for tour package? thanks.
Hi,
Yes, you can do that. You can sell normal products using WooCommerce separated from the tour system.
Hi I have problem with calender booking in the tour pages, I want to make multidays calender for booking but I can not change anything from the system that is the fixe date calender, please tell me ,thx
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
THX BRO
Hi,
Sorry for the late reply. Yes, this would be fine but make sure that you use the Woocommerce Payment for payment option in this theme.
it says Sorry, it seems that there are no available payment methods for your location. Please contact us if you require assistance or wish to make alternate a
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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I got problems with email: I am not receiving the tour booking confirmation emails or enquiry forms.
Hi,
It will depend on your hosting provider. Please make sure your hosting allows the WordPress mail function.
In Tour Settings > General > E-Mail Settings, could you fill the system email differently with admin booking and admin register then check it again? Some host providers don’t allow the email system, and the rest is the same email.
Screenshot: https://photos.app.goo.gl/V9TuyjwsbBvjshhAA.
If so, could you try setting up the SMTP and see if this helps?
I recommended installing the Google SMTP: How to Set Up the Google Workspace / Gmail Mailer in WP Mail SMTP.
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1. Can you make sure that you set the proper email in email sender setting in Tour Master option?
2. Make sure that your server can send the email. You may check with your provider to make sure.
3. You can also try using SMTP plugin to set up the proper sending.
4. Also check in junk box in case they arrived in there.
If I try to change something the system says “an error occurs” and to contact support. I have been using this theme for 3 years and until 3 months ago the system was sending emails without any problems.
Also today, after updating the theme, I encountered another problem. When I edit tours in the editor neither wraps nor elements are displayed and it is not possible to edit or move them.
What can I do?
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I cannot submit a ticket because the support service has expired.
However, I don’t want to buy a support service without having confidence that the problem will be solved, otherwise I will have to buy a new theme and spend money again. The theme is your product, I did not customize it, so it should work and if it has problems you should fix them.
Hi,
I understand in this case and if you read carefully, I didn’t mean you to open a ticket in our support website. It’s the form in our profile page.
Hello I using the Yatch Demo in my new website, I want to hide the main menu, just keep the small menu box, the logo and the search simbol. Like this https://www.awesomescreenshot.com/image/42766013?key=6bf08feb505d49f80f9e630f5db3d2e2 Thanks…
Hi,
We’re trying to provide support as much as possible and we’re done it for you a lot of times with your questions.
Please renew your support if you have further questions. We will only accept bugs reported in here, it’s not a place to provide support.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Hope you’re understanding.
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Thanks…
[gdlr_core_blog num-fetch=”2” blog-style=”blog-column” tag=”thu2,thu1” show-thumbnail=”none” column-size=”30” excerpt-number=”12” read-more-button=”none”]
Could you point out how to make “read-more-button” not show in shortcode, please?
Other features, example show-thumbnail =”none” work well, but only “read-more-button”. I try many ways but cannot work. Thank you for your help!
Hi,
You could try
show-read-more=”disable”
Hello, I just import in a new site the Yacht Tour demo data, but in the main page the revolution slider does not upload the configuration, could you please tell me how can I upload the main page revolution slider config, please
Hi,
If you mean setup the revolution slider in the home page, please check my video here: https://www.youtube.com/watch?v=I8VeZUYji5Q .
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excellent, thanks
I tried, but I got the following error message: Import Report Yacht-Tour.zip (301kb)slider_export.txt does not exist!
Import Report homepage-1.zip (748kb)slider_export.txt does not exist!
but inside of zip file we found the file slider_export.txt and image directory, I don’t know whats wrong!
I uninstall the revolution slider and install again and it working now, thanks…
Oh ok, thanks for letting us know
How to use insert in goodlayers? I've tried inserting script, but it doesn't work. I've experience to inserting shotcode in elementor without problem.
Not sure which script exactly that you’re using? I can’t see it. (You may provide screenshot instead)
If I do not use “Revolution Slider” Plugin, can I delete these rows in database tables? wp_revslider_css
wp_revslider_layer_animations
wp_revslider_navigations
wp_revslider_sliders
wp_revslider_slides
wp_revslider_static_slides
Hi,
Yes, if you’re understanding what you are doing and please backup the database before deleting those table.
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Hello guys! Great theme! One question – how do i update the theme and can i do it without any additional purchases? I have version 4.3.2. on my website by as i can see there is a vesion 5. So how to i update?
Hi,
Please check our doc: https://goodlayers.ticksy.com/article/1893/ .
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The builder of this theme is very bad. Many errors and configuring gives a lot of trouble. They should migrate to elmentor which works much better.
Hi,
Sorry for the inconvenience.
I’m sure it’s working fine with WordPress 6.3.1 and PHP 7.4.x or 8.0 at this moment.
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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I downloaded the Travel Tour theme on Sunday 27-08-2023, but its installation is not working . I tried creating a support ticket but gets error that purchase code is different to site purchased, although i am using it as per license only. If you cannot help then please cancel my order and refund.
Error while installing “we have installed and activated the theme successfully when we trying to import demo content , the page is not loading as per expectation so unable to import contents therefore please resolve this issue as soon as possible”
Link to the site is “https://luxtravelholidays.com”
Hi,
So sorry for the inconvenience. Could you try to create a ticket again by select proper item like my screen: https://photos.app.goo.gl/Y5wj2SkQSyzS6TvL7 and check it again?
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submitted ticket : Private Ticket #3446639
hello….. pre-purchase quesion please , is it possible to complete the website in a subdomian first , then upload the file to the real domian name with 1 license ? and how?
Hi,
You must revoke the license after you finish set up then register it with your live site later.
Thanks for your interest by the way
hi!
After a while on standby, we resumed the update of the web and when editing some text it is not possible for me. I get the following error “An error occurs…” (see >> https://prnt.sc/9_00isCuAhji)
Please, do you know what could be due? How can I solve that?
Thanks in advance
Regards
Hi,
Sorry for the inconvenience.
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Good afternoon
Thank you for the answer and for your understanding.
1. I have checked and I have the latest version of the theme (Travel Tour) 5.1.4 and of all the plugins see: https://prnt.sc/rmKI-aftzeI2
2. I have disabled all plugins except those provided by Goodlayers
3. I have cleared the web site cache
4. I have entered the web site from other browsers
But the problem in the editor remains the same. I can’t edit the texts
Please, I need your help
Greetings
Hi,
Sorry for the inconvenience.
Please send an email to: support.loc@goodlayers.com with purchase code and wp-login/website address so we can check it together.
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