158 comments found.
I have to change the domain of my website because I registered it under the temporary domain name. I can’t upgrade now. I can’t use the same purchase code. It’s the same website different name. Please can somebody help me deactivate the domain http://newweb.bigwaveasia.com under the MATO Theme?
Hello! We’ve deactivated it, please check
Thank You soo much
You are welcome!
Hello!
Can you please deactivate my theme? Thank you!
Hello! Sure, deactivated, please check
I would like to update my theme to get the latest wp bakery builder. Unfortunately it doesnt work as described in the documentation. is there another way? thanks in advance!
Hello! We’ll update the WPBakery tomorrow after compability testing. Don’t forget to deactivate the WPBakery plugin before updating.
Can’t activate WPBakery after press installation, its stuck in white loading page.
Hello! Please submit a support ticket https://support.promo-theme.com/tickets/
I’m interested in the Mato theme for my new website but have a question. The main page here lists it as a Wordpress file but mentions in the “What’s in the Pack” section that it includes “HTML5 & CSS3 Valid Code.”
I’m interested in working with html/css version. So my question is then does it include both or just the Wordpress version?
Thanks!
Hello!
Thank you for you interest in our theme! Unfortunately this is the WordPress theme only, not a HTML templates. And yes, each theme contains html, PHP, JS, css files, so this info provided in the description.
While that is unfortunate, I appreciate you getting back to me in such a timely manner. I like your designs and I hope in the future you may offer HTML/CSS options as well.
Thank you for your feedback! Unfortunately, we are not planning to release an HTML template at this moment.
Hi. Can´t activate wp bakery after fresh theme installation using mato installer/importer.
Hello! Please send a screenshot of this issue
Hello,
I bought the Mato theme and the import option does not appear in the administration menu. I cannot import the pages that the theme has and then modify them.
I have tried removing and putting the theme several times, activating and deactivating, etc. How can I import the contents?
Regards,
Abel
Hello! Our support team has answered you. Please be in touch with them
Unyson is no longer available to download, in addition to that, I am not seeing a Portfolio admin menu option after setting up the theme, everything else is fine. I am assuming this has to do with the Unyson issue.
https://github.com/ThemeFuse/Unyson/issues/4331Hello! It’s available by the link you’ve provided. Please submit a support ticket to check your issue
Hi there, we’ve updated our theme, please download it from the donwloads of your ThemeForest account.
I’m trying to edit/remove the ‘1,2,3’ numbers and the ‘to the category’ on my portfolio items https://www.sourcemedia.com.au/ – where do I do this?
Please submit a support ticket, our support team will provide you a custom CSS for that.
Our wordpress website is running on version 6.3.1 and our site is showing code. I have checked each plug in for compatibility and they are fine. Is your theme still compatible?
www.sourcemedia.com.au
Hello! Please check that your theme license is activated https://support.promo-theme.com/mato/general-settings/#theme_license_activation
thanks for your response. I previously registered the envato item purchase code. when i try now it says ‘The purchase code already has been registered on this domain: phpstack-*-.cloudwaysapps.com’
We’ve deactivated your temp domain, please try again
Hi, I have a pre-sale question. Is it possible to show a different menu on a specific page ? Thanks. My best. Mathieu
Hello! Thank you for your interest in our theme! Do you mean the header style or the menu items?
Thanks for your fast answer, I mean the menu items.
Unforunately, we have a feature to set a custom menu style for the necessary page. The navigation menu is used by default.
Ok, thanks.
You are welcome!
On iPhone 12 to 14 / Safari in portrait mode the theme has white blocks left/right. Please fix. Thx
Please provide you URL and a screenhsot
Hey,..I´m sorry – that is not a theme problem. All good! But,.. We have an update error with wpbakery page builder plugin 6.13 to 7.0. The license key on wpbakery does not work anymore (?)
We don’t provide a license key for WPBakery. Please check here about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
We’ll update it after checking the full compatibility (next week). For updating, need to deactivate this plugin before.
nice service 
Hello. I changed my domain. Can you please disconnect the old one? Thanks
Hello! We’ve deactivated it, please check
The button of import demo content is not in my theme. I followed the tutorial. What can I do now?
Hello! Please check that all the prev plugins are disabled (one-click demo content import plugin). Also, you can submit a support ticket here: https://support.promo-theme.com/
I need to disable “All” in portfolio and I want to order the created categories to my liking
Hello! Please submit a support ticket https://support.promo-theme.com/
Hi there,.. how to deactivate “Titel: watch showreel” in Banner Item? thanks
found a solution, sorry,..thanks
Great news! Take care!
Could you please deactivate the current domain for my license so I can activate the new and final one? Thank you 
Deactivated
that was fast – thank you! As for my other problems I’ve got a ticket open
You are welcome!
Dear ypromo, since you seem to help people with the exact same problem, I’m reposting my comment hoping for a little bit of help (insert fingers crossed emoji ^^). I’ve changed my host & domain name very recently ( passeureuses.org ). But It seems that I can’t upgrade. I can’t use the same purchase code. Any chance that anyone could deactivate my old domain : eatstowest.org under my MATO Theme? so that I can register my new domain passeureuses.org (until now, it was under redirection and that’s why it has worked for quite some time but with the new hosting solution… it’s all dead) ? Huuuuge thanks in advance for your help. Regards, Emmanuel·le.
Hi Dear,
Sure, we’ve deregistered your old domain and now you can activate it on a new one
You are welcome!
You’ve officially made my day a bit better, thank you very very much dear person behind ypromo. It works now ! YAY !
We were happy to help you. Have a nice day!
Hi,
is it possible to only change the thumbnail for the carouse? Cause I tried a lot but I can’t change it. I want to have the movie posters in the carousell for the portfolio items.
Hello! Sure, you need to change the cover image in the portfolio projects.
Thanks for the reply! But that doesn’t work. If I change the cover image, also the feature image changes unfortunately. Only changing the cover image does not work.
I want to have the poster for the carousell.. and a normal picture for the project page.
Please renew your support and submit a support ticket. Our support team will provide you instructions of how to tune it.
Dear Mato team, I’ve changed my host & domain name recently. It seems that I can’t upgrade. I can’t use the same purchase code. Any chance that anyone could deactivate my old domain : eatstowest.org under my MATO Theme? so that I can register my new domain passeureuses.org ? Huuuuge thanks in advance for your help. Regards, Emmanuel·le.
