1800 comments found.
Hi there,
I hope you are doing great. I am facing an issue while importing demo data as home pages are not importing.
Kindly help us ASAP in this regard My purchase code is f3b65b27-e501-4ec9-ba67-bd239b5375f3
Hi,
could you send please link to your website for better understanding the issue. Or you can contact us via email support@wossthemes.com
Regards
I download the demos site, and appears a connection to oneskateboard.com who contains botnet virus. How can i get rid of it?
Hi,
I guess it’s your server issue, so will be much better to contact your hosting provider support. Theme files are checked by Envato team and can’t contain viruses. Otherwise they are not allowed to marketplace.
Regards
Hi, I have Artday installed on a client site, running version 1.9.3, but Slider Revolution is still running at 6.4.6 which should have been updated. Can you advise what I should do to get the Slider updates?
Hi,
we always try to keep all theme files and plugins up to date. But sometime it can take little more time as expected. In this case you can contact us via email and we’ll send you updated version of the file or of the plugin.
Regards
We are currently changing the content, but cannot update the changes!
Access denied by security policy
Your request is blocked by a security policy rule. Please contact the support team and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Please provide the following information to our support team:
fisheraudio.ch | 85.4.180.132 | 23.12.2023 11:07:02
Hi,
that is you server issue not the theme bug. So please contact your hosting provider to solve the issue. There are some user privileges issues your server.
Regards
We are using artday theme and would like to setup the company logo. The size remains always limited, how and where can we enhance the height of the logo?.
Hi,
it depends of the logo style you use. Most used is Style4, si in this case you can increase max-height property from you style css from 30px to 50px for example. It should solve the issue.
Regards
Licence: 1554ad38-2767-4420-8959-2b5ae2cbcee0
How to change language buttoms?
Hi,
could you provide please more details about issues you have? Or send please some screenshots to support@wossthemes.com we’ll be glad to help you.
Regards
Two questions. 1. I changed the logo size on css from 60 to 600 and the logo is still tiny. 2. The menu works fine on desktop but the three little lines on iPhone and iPad are dead. Where do I go to fix this?
Hi,
1. It depends which navigation style you use. Some of the navigations have also col’s. Other have max-width option, it also should be increased.
2. Could you explain please in more details, what exactly happen? Or send please link to your website for better understanding.
Regards
www.leenadesign.com Just noticed Safari on iPhone/iPad is the problem with navigation not working, Chrome seems to work.
Just checked in my Safari and it seems to working well on my side.
Regards
I have installed this template on my client’s website, but I can’t find how to remove the HOME text from the homepage. I want the slider to be at the top.
this is the site http://aya-arte.com/
Hi,
jsut change your page template to HOME. Instead of DEFAULT. This switch will solve the issue.
Regards
Thank you, it is all right now.
You’re welcome! 
Hello, I have followed the instructions and have installed this theme mulitple times on fresh new Ubuntu box with new wordpress. None of the advanced features (slider, menus ) are working. Would like to use this template that I just purchased today, but not sure what is going on.
Thanks for any help.
I am actually now seeing: File Permission Issues We were unable to modify required files. Please ensure that /var/www/html/wp-content//uploads/ File permissions have been set. Is there something I am missing?
Hi,
it’s more of the server files permissions issue. Make sure you can write in wp-content//uploads/ folder. But if you have some issues with uploading plugins or themes via admin folder you can use FTP to upload them, this will solve the issue.
Regards
all the plugins are installed. Everything is active. But when I look at the site, it does not look like the “Display model” for lack of a better word..None of the sliders are active, the dropdown menus are not droping down, just static words. Any ideas?
Is there anyway to get a refund. I have had this for about 24 hours and have spent half of that time trying to get this theme to work. Unfortunately, I will not be able to use this theme. I am restoring my droplet now and looking for another theme.
Seems that you missed something. After demo importing you should get absolutely the same result as in our preview. For example sliders should be imported separately from demo content folder, we included all these steps in our documentation.
Regarding the refund or any another issue you can send an email to support@wossthemes.com we’ll be glad help you.
Regards
How do I change the ‘cart’ text into a cart icon in the upper bar on the right?
Hi,
you can do so from code only. Just open woocommerce/config.php and at the top of this file you can find cart HTML.
Regards
Hi, thx but this doen’t do anything at all. I changed ‘card’ into ‘cccard’, no reaction in the site:
!- Cart ->
Regards, Mark
Ah, I finally found it… it’s at the bottom of the artday/menu.php not in woocommerce/config.php
Thanks anyway!
Yeah sorry, right it’s included with config.php
Regards
Never mind. Any idea why my menu in mobile width won’t show submenu’s anymore?
Oh sorry, I found it in the header settings
I’m really glad you got it solved. Lem me know if you should need some another help.
Regards
Hello, I have some problems to import the demo data including pictures etc. I’m able to import to standard import file artday-demo-data.xmlbut not more. There is no item under appereance called “Import demo data”. All plugins are installed.
Hi,
we have 2 ways for installing demo data. Fist one is One Click Demo Import. You can enable this option from theme options page. And second way is default wordpress importer. Demo data in included with theme package. In both cases you get the same result.
Regards
Trying to Import the Demo Data from – Go to Appearance =>Import Demo Data. Before you begin, make sure all the required plugins are activated.
And just click Import Demo Data button. -
I received this message : Fatal error: Cannot declare class WXR_Parser, because the name is already in use in /home/customer/www/chantaldeserres.com/public_html/wp-content/plugins/woss-shortcodes/importer/importer/parsers.php on line 12
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi,
we have 2 ways for installing demo data. Fist one is One Click Demo Import. You can enable this option from theme options page. And second way is default wordpress importer. Demo data in included with theme package. In both cases you get the same result.
Regards
Hi, I just bought the Artday Theme, how can I download the Artday Shortcodes Plugin?
Hi,
this small plugin is included with the theme package. So when you activate the theme you’ll be asked for installing also all the required plugins.
Regards
Hi, does this theme support multilingual plugins like the TranslatePress plugin?
Hi,
yes, sure!
Regards
Hello. You have a beautiful theme by the way. I installed it and working good.
Can I display two items in a row on mobile devices in my shop page?
Thanks in advance.
I have installed demo data by 1 click demo installation. but menu is not working. I have created menu from menu option but its not showing. Please help
Hi,
I guess you forgot to link it with your navigation location. It’s a checkbox at the bottom of your navigation.
In case if you still have some issues at this point, you can send an email to support@wossthemes.com and we’ll be glad to help you.
Regards
I’m trying to do a install on a brand new website using Artday as it’s primary theme. I’d really like to get all of the demo data installed for your theme, but I don’t see the “Import Demo Data” link under the Appearance tab in WP. What am I missing? I’ve installed and activated all of the required AND recommended plug-ins via your “First Steps” instructions. Can you help me?
Hi,
this option is disabled by default. You can enable it from theme options page. Also you can use default wordpress importer, in this case you get the same result.
Let me know if you should need some another help.
Regards
Ah ha! You should include that step in your instructions. You have probably been asked this before.
Right Sure we’ll include it in one of the next theme updates.
Regards
Hello Sir,
I purchase this theme. but
https://pndfineart.in/In this website shipping are not coming on cart and checkout page.
Please give me solution what are the issue.
shipping calculator also not coming
Hi,
they are simply disabled from woocommerce options.
Regards
Hello, I just bought ArtDay and I tried to use Import Demo Data. What should I do to recreate the menu i saw on the preview?
...and see the sample images as they are displayed on the preview?
Hi,
you just need to import demo data. Only one thing as you know following the Envato rules all themes here on Themeforest are sold without images, they are for preview only. Themes with included images simply are not allowed to marketplace. Well all the authors replace images with image holders for easiest work with them. Well you just need to replace the image holders with your own images. But small trick here, we can’t include images in theme package but you can download them from our preview.
Regards
Do I need to input activation key for WP Bakery?
No you don’t need to worry about activation or keys plugins ask you for, just use the plugins. They are bundled with the theme and don’t require any keys.
Regards
Hey,in my Shop the products are 3 in a row. (desktop view) but in mobile I only have one product. I would like have two products in a row in mobile view. How can I change that?
Is there any solution?
Hi,
unfortunately there is no quick solution to achieve this. It require some advanced changes in the code.
Regards
So, will you provide me with a solution?
you have an update?
Do I get an answer or what??? waiting now since a week
Hi,
as I mentioned, this one is more of a customization request and is beyond the scope of marketplace free support.
Regards
