4275 comments found.
I’ve been asking for help with some issues for 2 weeks and STILL haven’t received support. I’ve emailed, Skyped, submitted tickets, spoken to Support on Skype and my messages just get ignored. I’m getting so tired of this! My client keeps asking for updates and I can’t give her any because Eyecix just ignore my requests!
I want to assure you that we have indeed acknowledged your issue, and we have forwarded it to our technical team. I’d like to inform you that our team is actively working on resolving it. Once the issue is resolved, we will release the necessary updates, allowing you to update to the latest version. Thank you for your patience.
Urgent: Request for Assistance with Website Overload Issue
Dear Eyecix Support Team,
I hope this message finds you well. I am writing to seek your assistance in addressing a critical issue that we are currently facing with our WordPress website, which is built on your theme.
Our website has been experiencing frequent overload issues, particularly when performing tasks such as logging in, editing posts, activating plugins, deleting users, or updating posts. This has become a significant concern for us, as it not only impacts our website’s performance but also hinders our ability to manage and maintain our content effectively.
Here are some key details about our hosting environment:
- Hosting Details: VPS with 10 CPU cores, 20 GB RAM, and a 300 GB SSD. - CDN: Connected to Cloudflare for added security and performance benefits.
The issue we are encountering seems to be related to server overloads. When these incidents occur, our server becomes unresponsive, and we receive a “host error” message. This disrupts our workflow and affects the overall user experience for our visitors.
We understand that optimizing and diagnosing server issues can be complex, and we value your expertise in addressing this matter. We kindly request your assistance in identifying the root cause of these overloads and implementing any necessary fixes or optimizations to ensure the stability and performance of our website.
We greatly appreciate your prompt attention to this matter, as we rely on our website to connect with our audience and deliver content efficiently. Your assistance in resolving this issue will be invaluable to us.
Thank you for your time and support. We look forward to hearing from you and working together to resolve this challenge.
Best regards,
Issue Creating Support Ticket for Careerfy – Job Board Theme
Dear Eyecix Support Team,
I hope this message finds you well. I recently purchased six months of support for the Careerfy – Job Board Theme, and I am currently facing an urgent overload issue on my website. However, when attempting to create a support ticket, I received a notification stating that the purchased code had already been used.
I would greatly appreciate your assistance in resolving this matter and accessing support for the overload issue I am experiencing. Ensuring the stability and performance of my website is crucial, and your support is invaluable in achieving this goal.
If there are any additional steps I need to take or if you require further information to address this issue, please do let me know. I am eager to resolve the overload problem promptly and continue using your theme effectively.
Thank you for your attention to this matter, and I look forward to your guidance and assistance.
Best regards,
Hello,
I hope you are doing well.
Important Note: We have introduced step-by-step video tutorials to help you set up our theme and plugins. You can find these tutorials on our YouTube channel: https://www.youtube.com/c/eyecix/videos
Additionally, if you require live support, please connect with us on Skype. Our Skype ID is: eyecix
https://web.skype.com Note: Please use Skype for direct calls only.Alternatively, you can use our ticket system for support. If you haven’t already, please create a ticket at https://support.eyecix.com/open.php. If you’ve already created a ticket, you can check its status at https://support.eyecix.com/view.php.
Please note that our support ticket system allows only one ticket per purchase code. You can ask unlimited questions within the existing ticket you’ve created. Just make sure to keep the old ticket ID number for future contact.
Best Regards,
What is the shortcode for the notification bell icon with the counter and the shortcode for the account icon? (The One on the header) because I’m using elementor to customize my own header..!
please comment from purchased account as i can see you have not purchased our theme yet ,
Ow.. i will…!
No problem
I bought many wordpress themes but seems support for this theme is really bad, first you only can have one ticket open, in case you have many issues which happen a lot with this theme you have to wait until your ticket is closed by someone which is another mystery I dont see anywhere any option to close the ticket , really bad
Hi there,
I hope everything is going well.
Here’s an important update for you: we’ve recently introduced video tutorials to provide step-by-step assistance in setting up our theme and plugins. You can find these tutorials on our YouTube channel: https://www.youtube.com/c/eyecix/videos
Additionally, if you require live support, please connect with us on Skype. Our Skype ID is: eyecix
For direct Skype calls, you can use this link: https://web.skype.com. Please note that we offer direct calls on Skype only.
Alternatively, if you need assistance through our ticket system, please create a ticket at https://support.eyecix.com/open.php. If you’ve already created a ticket, you can check its status at https://support.eyecix.com/view.php.
Please keep in mind that our support ticket system allows only one ticket per purchase code. However, you can ask all your questions within the existing ticket you’ve created. This helps maintain a single conversation record and enables us to assist you more efficiently.
Best Regards,
Hello,
I want to earn money by extracting data from the Careerjet site via API and doing affiliate marketing. Is your theme suitable for this? If I buy your theme, can you adapt it as I want?
Thank you.
Our theme is supported by Careerjet api you can but it thanks,
Only 1 support ticket allow to open?? I have an issue with plugin that is recommend to install causing error, unable to create ticket
Hi there,
I hope everything is going well.
Here’s an important update for you: we’ve recently introduced video tutorials to provide step-by-step assistance in setting up our theme and plugins. You can find these tutorials on our YouTube channel: https://www.youtube.com/c/eyecix/videos
Additionally, if you require live support, please connect with us on Skype. Our Skype ID is: eyecix
For direct Skype calls, you can use this link: https://web.skype.com. Please note that we offer direct calls on Skype only.
Alternatively, if you need assistance through our ticket system, please create a ticket at https://support.eyecix.com/open.php. If you’ve already created a ticket, you can check its status at https://support.eyecix.com/view.php.
Please keep in mind that our support ticket system allows only one ticket per purchase code. However, you can ask all your questions within the existing ticket you’ve created. This helps maintain a single conversation record and enables us to assist you more efficiently.
Best Regards,
Hello. Pease help! After the user sign up is redirect to signin-signup/false. Thank’s
Hi there,
I hope everything is going well.
Here’s an important update for you: we’ve recently introduced video tutorials to provide step-by-step assistance in setting up our theme and plugins. You can find these tutorials on our YouTube channel: https://www.youtube.com/c/eyecix/videos
Additionally, if you require live support, please connect with us on Skype. Our Skype ID is: eyecix
For direct Skype calls, you can use this link: https://web.skype.com. Please note that we offer direct calls on Skype only.
Alternatively, if you need assistance through our ticket system, please create a ticket at https://support.eyecix.com/open.php. If you’ve already created a ticket, you can check its status at https://support.eyecix.com/view.php.
Please keep in mind that our support ticket system allows only one ticket per purchase code. However, you can ask all your questions within the existing ticket you’ve created. This helps maintain a single conversation record and enables us to assist you more efficiently.
Best Regards,
Al Salam alykum Brother
Any link for a solution for the 404 error?
The problem: I maintain the candidates’ profiles to appear to everybody unless they have points and 1 point will be spent to see the candidate’s name.
So, every day I have to go to the permalink page and save it many times because when I click on a candidate’s photo or profile link I see a 404 error. And after I reach the permalinks page the profile is opened.
I disabled the cache-related plugins one by one and waited and the problem back. Do you have a common issue like this?
thanks in advance. https://www.line-tr.com/ar/candidate/detail_page/3239/Hi,
Hope you are doing great
Important Note : we have introduced video Tutorials Step By Step Help to Setup Our theme and plugins https://www.youtube.com/c/eyecix/videos
Also could you please connect live support at skype , our skype id : eyecix https://web.skype.com Note: On Skype Direct Call Only Thanks .or
Our ticket system please create a ticket at https://support.eyecix.com/open.php if you have already created a ticket then check ticket status at https://support.eyecix.com/view.php support ticket system does not allow more than one ticket for 1 purchase-code so you can ask Unlimited Questions in the old ticket you have created just keep the old ticket ID Number to Contact us in future,
Best Regards,
I have been using the them since last year. Everything was alright until this started to happen. Anyway, I posted on the ticket sys. and Skype as well. Have a nice day.
please call us on skype we can see this issue thanks,
Just bought it and installed, first impression pretty negative some demos are not available when you try install them vs what is advertised, when installed 2 themes main one and Jobpoint they do not look at all like the ones advertised on demo page, for example whole main page looks different than demo version on advertisement, it is so mixed that heder says one version logo etc and footer says another demo version, it does not help to start website with such messy product
Hi,
I understand your initial concerns about the theme not matching the advertised demos. Please don’t worry; we’re here to assist you. We’ve recently introduced video tutorials to guide you step by step in setting up our theme and plugins, which you can find on our YouTube channel https://youtube.com/c/eyecix/
Additionally, for personalized support and assistance, I recommend connecting with our live support on Skype (ID: eyecix). They can provide real-time guidance and address any specific issues you’re facing.
You can also refer to our help documentation, which includes video tutorials and written guides, to get a better understanding of how to configure and customize the theme to match your preferences.
If you’ve already created a support ticket, you can check the ticket status at [https://support.eyecix.com]. Our support ticket system allows for unlimited questions in a single ticket, so you can use the existing ticket for all your inquiries.
Please know that we’re committed to helping you get the most out of our products and ensure your website meets your expectations. If you have any more questions or need further assistance, don’t hesitate to reach out.
Best Regards,
How does the Flexjobs Jobs import works?
Hi we have an option to enable or disable job imports from the admin side. Under Jobs section. This feature allows administrators to control whether job listings are imported into the plugin’s database from external sources like FlexJobs. Here’s a simplified overview of how this might work:
Admin Control: In the admin panel of your website, there is an option in the Job Import Integration settings that allows administrators to turn the job import feature on or off.
Turning On: When an administrator turns on the job import feature, the plugin will start retrieving job listings from the specified source, such as FlexJobs, based on the configured settings.
Import Process: The plugin will then follow the steps I mentioned earlier, including making requests to the FlexJobs, parsing the data, and storing it in the plugin’s database.
Displaying Imported Jobs: Imported job listings will be available for users to search and view on your website, enhancing the job search experience.
Turning Off: If an administrator decides to turn off the job import feature, the plugin will stop importing new job listings from FlexJobs. Existing listings in the database may still be accessible, but new listings won’t be added.
This on/off control from the admin side is useful for flexibility and control over the job import process, especially if there are periods when you don’t want to import new job listings or want to manage the source of job data.
Please consult your plugin’s documentation or support resources for specific instructions on how to use this feature within your plugin, as the implementation details may vary based on the plugin’s design feel free to contact us for further help.
Hello,
I have detected a very important security vulnerability. although this may not be a security vulnerability, it has an extremely negative effect on the seo work of the website.
I didn’t realise this before.
After any employer or job seeker becomes a member, they can add a link to the description section on their profile page.
In the last 15 minutes, I deleted the profiles of about 100 different members. the reason: profiles created for the sole purpose of getting backlinks.
In this area, descriptions can be created both with a rich editor and with plain text creation.
You must find a solution to this urgently.
https://ibb.co/17Gd38t https://ibb.co/mvKWrRBHello,
I understand your concern about the potential negative impact on SEO due to users adding links to their profile descriptions. It’s good that you’ve taken action to address this issue by deleting profiles created solely for backlinks.
Regarding your client’s question and your response, it seems like you’re planning to add a feature that allows administrators to control whether users can add links in their profile descriptions. This approach makes sense, as it gives you the flexibility to cater to different customer needs. However, I would recommend clarifying with your client if they have any specific preferences or requirements for implementing this feature.
Additionally, it’s important to communicate to your client that while this issue may not be a security vulnerability in the traditional sense, it can still have a significant impact on the website’s SEO and user experience, which are essential aspects of website management.
If you have any further questions or need assistance with implementing this feature, please feel free to ask.
Best Regards
hello,
The problem I am talking about can be considered as a security vulnerability or understood as a different problem.
This is not the main problem.
In order to develop and grow a website, people spend thousands of dollars for SEO. but you know that malicious people can harm people or their companies with a very simple bot programme.
My purpose here is to support your developments. I detected a mistake and shared it with you with examples.
You can fix it in the next update by adding a very simple new feature just for this area.
for example; in the text editor section on the profile page of employers or job seekers; If you add the ability to choose the rich text editor (which currently exists) or the standard text editor feature (plain editor without any functionality), the site owner can choose what he wants and fix the problem.
so that none of your customers are harmed.
I would like to clarify that the issue you’ve raised is more of a feature request rather than a security vulnerability. I understand your concerns, and I appreciate your input. It’s important to distinguish between feature requests and vulnerabilities.
Regarding the addition of links in profile descriptions, I understand your point that this may not necessarily pose a security vulnerability based on our current signup and email verification process. I apologize if my previous messages led to any confusion.
We value all feedback and suggestions from our users, and we take them into consideration when planning future updates. However, I want to emphasize that we cannot be compelled to implement specific features on demand. Our development team evaluates feature requests in alignment with our product roadmap and user needs.
Thank you for bringing this to our attention, and we appreciate your understanding of our process.
Hello seller, this is an amazing theme. Great job! Can we create custom resume fields to collect more info. Can we email the resumes to employeers that have not signed up on the theme? Thank you
yes you can do that
Thank you for fast reply! Does the emailing take any special coding? I don’t see how on your demo. Can you point it out to me? Thank you
No it’s not needed any special coding feel free to purchase that.
Good day friend, can we have forms that combine mult fields or intergrate a plugin like Gravity forms to do more complex forms. Ex. In one form for nurses, we need a select option: Are you a nurse, doctor or physican? They pick one – Second field what state are you in? They pick there state from a drop down of states Thrid question – What is your speacitly? They pick from drop down and then click save. It saves that informaion and shows in their profile? Can this be done. Even if we need you to customize it. Thank you
you can use acf custom fields for that our plugin is compatible and you can do 100% as you have asked above thanks,
Hello!
Hope you are doing well.
I want to report a new bug in your latest update. I have updated the theme to the latest version version 9.3.5 that you just released. Also updated all the plugins came with it.
The bug is in the pagination section. When you click the next page, the animated gif runs only and doesn’t loads the next page. I have checked on your theme demo as well and same issue is there. Scroll down and click on page number 2 of your theme demo link here ( https://careerfy.net/demo/employer-listing/ ) Screenshot ( https://prnt.sc/57ap2iLZOP4M ). You don’t have many jobs listing in your demo but the same problem is appearing on jobs pagination and candidates pagination when I checked on my site.
The Social Sharing option you mentioned in changelog that its deprecated. Though still its settings are appearing in theme options. Any other alternative you will implement in coming updates?
Awaiting your sincere reply.
Thanks and Regards Sunny
I found another bug in your latest update. On the Search Bar, choose any category to search or choose any country to search. And here again the animated gif runs and results page doesn’t loads. Checked on your theme demo as well and it has the same problem. You must check it.
Your theme demo link when choosen search bar option ( https://careerfy.net/demo/jobs-listing/?location=South+Africa&loc_radius=50&ajax_filter=true&sort-by=recent ).
I appreciate you bringing up the issue you encountered with the search functionality on the website theme demo. It appears that the issue has already been resolved, as per your response. If you have any further questions or encounter any other problems, please don’t hesitate to reach out for assistance. I’m here to help with any additional inquiries you may have.
Hello! Thanks for your reply. Issue solved on your demo site only but have you also uploaded the updated version to the themeforest as well?
Hello Again, just got update from themeforest, updated to the latest one and the issue has resolved now. Thanks for taking it in your consideration immediately.
Thanks
you welcome.
Does this theme integrate with Go Fetch Jobs where it will import the jobs into your system?
No Thank you for confirming that the Careerfy WordPress theme is not compatible with Go Fetch Jobs for importing jobs into the system. If you have any more questions or need assistance with any other topics or inquiries, please feel free to ask. I’m here to help with any information or guidance you may need.
Salam.
I opened the error log file and I found that every 2 to 5 minutes I have this error log: [21-Sep-2023 13:47:55 UTC] PHP Warning: session_start(): Cannot start session when headers already sent in /home/*/**l/wp-content/plugins/wp-jobsearch/modules/social-login/facebook/facebook.php on line 73
BTW, I disabled login by Facebook….etc I am not using it, Any suggestions, please? Thanks, brothers
That is not an issue it happens only when header already sent feel free to ask any other issue,
How can I edit the job post page? My job post pages have broken images as shown on this page https://geekhub.au/job/network-and-systems-support-engineer-2/ WP Bakery and Elementor are enabled but do not edit any elements on the job post page.
I have disabled all ads to fix this. Can you advise what tool we can use to customize design of Job listing, candidate listing pages? Both Elementor and WP Bakery are unable to do that.
you can do that by using the developer helper as there is no tool available in WordPress end thanks,
Hello, how to add tiktok link social on footer? Thank you.
please comment from purchased account we can help you ,
I am running out of time and there is no support for real as I can send one message that can take forever to reply. now sign up is disabled in my system I dont know why https://prnt.sc/Z8eObm-ArHqh Can you help please to figure out the settings
sure let me check into this right now thanks,
Hi.
Is it possible to deactivate job posting and let only cv upload for candidates? I am interested in this theme for a human resources agency?
yes you can do that thanks,
